Manager, Financial Counseling

Cardinal Health

Manager of Financial Counseling overseeing financial counseling services for oncology care at Cardinal Health. Engaging patients and teams to provide real-time financial guidance and remove barriers to treatment.

Posted 7/15/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $87,700 - $100,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in oncology-specific reimbursement, financial counseling, and revenue cycle management while fostering strong communication and collaboration with clinical teams to enhance patient access and care continuity.

Highest-signal resume keywords

Oncology Financial CounselingRevenue Cycle ManagementTeam LeadershipInsurance VerificationOncology Drug Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial CounselingInsurance Plans KnowledgePrior Authorization SupportPatient Cost EstimationOncology Benefits UnderstandingEHR Systems FamiliarityRCM Systems KnowledgeDrug Pricing MethodologiesFinancial Assistance Programs ManagementKPI Monitoring

Soft Skills

EmpathyCommunicationAccountabilityService ExcellenceCollaboration

Tools & Technologies

EpicAria/MosaiqOncoEMR

Industry Keywords

Healthcare AdministrationPatient Financial ResponsibilityMulti-Site Oncology PracticeRegulatory ComplianceAudit Support

About the role

Key responsibilities & impact

Lead a team of financial counselors providing real‑time support to patients, physicians, nurses, and care coordinators throughout the oncology care continuum
Serve as an escalation point for complex or urgent patient financial issues that could delay or disrupt care
Ensure financial counseling services are embedded into clinical workflows to support same‑day decisions and treatment starts
Promote a patient‑centered approach that balances financial clarity, empathy, and access to care
Oversee front‑end revenue cycle functions, including insurance verification, benefits interpretation, prior authorization support, and patient cost estimation
Ensure timely identification and resolution of coverage issues prior to treatment initiation
Collaborate with downstream RCM teams (coding, billing, collections, denial management) to ensure continuity and accuracy across the revenue cycle
Monitor KPIs related to access, counseling timeliness, authorization turnaround, point‑of‑service collections, and financial clearance rates
Manage processes for screening and enrolling patients into financial assistance programs, including manufacturer assistance, charity care, grants, and foundation support
Maintain expertise in oncology‑specific reimbursement, benefit designs, and emerging payer policies
Ensure compliant and consistent application of financial assistance guidelines and documentation
Recruit, train, mentor, and evaluate financial counseling staff across multiple sites or service lines
Establish standard operating procedures and best practices for immediate patient and provider support
Foster strong communication, accountability, and service excellence within the team
Act as a trusted operational partner to physicians, APPs, nursing leaders, and practice administrators
Translate financial and coverage information into clear, actionable guidance for care teams
Participate in clinic leadership meetings and cross‑functional initiatives focused on access, growth, and patient experience
Ensure all financial counseling activities comply with regulatory, payer, and organizational requirements
Support internal and external audits related to financial clearance, authorizations, and assistance programs
Continuously improve processes to reduce administrative burden on clinical teams and patients.

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, business, finance, or a related field (or equivalent experience)
5+ years of progressive experience in healthcare revenue cycle or financial counseling, preferably in oncology
3+ years of people management or team leadership experience
Strong knowledge of insurance plans, oncology benefits, prior authorizations, and patient financial responsibility
Demonstrated ability to work directly with clinical teams in fast‑paced care environments
Experience in a large MSO, multi‑site oncology practice, or complex specialty setting
Familiarity with EHR and RCM systems (e.g., Epic, Aria/Mosaiq, OncoEMR, or similar)
Deep understanding of oncology drug reimbursement models, including buy‑and‑bill, specialty pharmacy carve‑outs, and alternate funding pathways
Knowledge of ASP, WAC, AWP, and other drug pricing methodologies and their impact on charge capture and margin
Familiarity with Medicare Part B vs. Part D, commercial payer variations, and site‑of‑care reimbursement differences.

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs