Brown & Brown Insurance

IT Support

• Provide systems support to all areas of the profit center’s client interactions
• Manage master data, including creation, updates, deletions, and ongoing data integrity
• Oversee dealer onboarding processes, ensuring accurate system setup and alignment with operational standards
• Review and validate system configurations for new and existing users, making adjustments and corrections as needed
• Provide quality assurance for imported data and ensure consistency across systems
• Assist in the development and delivery of reports, dashboards, and data analysis to support business decisions
• Support the data warehouse by identifying and revising reporting requirements in collaboration with stakeholders
• Evaluate, test, and implement new or upgraded software systems; contribute to strategic decisions regarding system enhancements
• Communicate with carriers to provide accurate data, resolve discrepancies, and support operational needs
• Collaborate with external agencies to provide rate development support using current structures, product data, and custom reporting
• Recommend and implement process improvements to enhance operational efficiency and data accuracy
• Handle confidential data and information in accordance with company policies and compliance standards
• Engage in continuous personal and professional development to stay current with industry trends and technologies

Systems Support Specialist

Account Executive

• Responsible for the combined functions of the development and successful acquisition of new business revenue from new and existing clients and providing a high level of client service to assigned accounts.
• Manage the client and prospect relationships to help grow the book of existing accounts, providing and recommending the most appropriate insurance solutions.
• Prepare renewal instructions; prepare new business strategies in collaboration with the producer, including proposals and presentations while ensuring agreement with customer’s requests/requirements.
• Analyze prospect’s needs and current insurance programs and find opportunities to strengthen their risk management structure.
• Strategically plan and communicate with clients quarterly or more often as required in order to improve client relationships and retention, including meeting with or contacting accounts 120 days prior to renewal to review strategy changes or additions required in coverage.
• Complete necessary research on client inquiries using multiple internal and external vendor systems and resources and prepare appropriate responses in real-time.
• Prepare marketing strategy information and market the account to insurance carriers.
• Document all meetings; present carrier proposals to prospect.
• Negotiate premiums with the insurance carrier.
• Responsible for collecting all the premiums due on each account (if applicable).

Property & Casualty Sales Account Executive

Operations

• Lead communications and related training efforts with identified cadence alongside local leadership team (ie. Weekly Cheetah Huddles, Monthly Department Meetings, Service Teammate Roll Play, EB Town Halls, other)
• Support senior leadership in the overall development and execution of the business strategy for employee benefits.
• Identify needs and areas for operational improvements in support of business objectives via talent, P&L, investment and/or structural assessments.
• Manage the implementation of regional and national solutions, tools, processes, and other best practices within the local market.
• Assist and partner with regional operations leadership for the development and deployment of service standards, requirements, reporting insights, and enhancements.
• Support employee benefits technology adoption initiatives and related change management needs for local teammates.
• Lead office in adopting and maintaining consistent and efficient procedures.
• Ensure that systems, procedures, compliance standards, and other regulations are adhered to and support evolving B&B IO standards.
• Support the practice in leveraging analytics and insights to identify deficiencies and related opportunities / operational means to overcome.
• Deliver on training and development needs to achieve expected levels of client services.
• Identify, design, and implement strategies in collaboration for local leadership for continued profit center growth.
• Review, prepare and deliver monthly analyses / project management metrics to measure progress in achieving objectives.
• Holds direct supervisory responsibility for assigned team members, including oversight of day-to-day activities, performance management, coaching, and professional development.

Employee Benefits Operations Leader

Business Development Rep

• Generate new business and contribute to marketing and promotional activities.
• Join forces with the Vice President of Business Development and the Commercial Lines Manager to generate new business opportunities.
• Analyze current customer accounts, establishing cross-sell/account rounding opportunities.
• Collaborate with the Account Management Team, reviewing in-force accounts to identify ideal cross-selling opportunities.
• Develop and maintain relationships with key decision-makers on existing accounts to deepen customer engagement and identify potential referrals.
• Generate new business leads based on lost accounts, industry listings, networking, and referrals.
• Maintain accurate records of sales activities, customer interactions, and pipeline opportunities.
• Collaborate with marketing and advertising teams to develop and implement effective sales campaigns.
• Manage a portfolio of lost accounts and develop strategies to win back business.
• Stay up to date with industry trends and changes in insurance policies and regulations.

Business Development Specialist

Systems Engineer

• Reviews, analyzes, and evaluates business systems and user needs
• Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies
• Detect, and report system errors and discrepancies, analyze and develop specifications for the correction of errors
• Assist in maintaining interfaces between commercial system vendors.
• Performs functionality and system testing to simulate end user experience
• Perform exploratory testing and analysis for quality assurance before an application is released.
• May lead and direct the work of others.

Business Systems Analyst

Graphics Designer

• Design, brand, and update client benefit guides and open enrollment materials
• Layout short‑ and long‑form collateral for print and digital use, including booklets, postcards, flyers, posters, and PDFs
• Apply and adapt client branding across a wide range of deliverables
• Animate open enrollment videos and create branded PowerPoint presentations
• Build and edit mobile benefits applications
• Manage multiple projects simultaneously while meeting deadlines and quality standards
• Collaborate with internal account teams and reviewers to ensure accuracy and consistency

Graphic Designer – Communications Specialist

Director

• Support senior leadership in the overall development and execution of the analytics strategy for employee benefits.
• Foster the development of processes, tools, and templates for improved service efficiency and quality.
• Identify financial and analytical needs and areas for operational improvements in local markets and across the enterprise.
• Triage and manage opportunities and service needs of customers and prospects within a designated region or group of offices.
• Manage the implementation of regional and national solutions, tools, processes, and other best practices in local markets.
• Partner with technology solutions and other business resource centers for core and advanced service solution deployment.
• Serve as a resource and thought leader for analytical services to customers, local offices, and the enterprise.
• Provide subject matter expertise and advice directly to key customers and prospects, as needed.
• Partner with offices and teammates to optimize service delivery.
• Assist with new business and prospecting efforts as needed.
• Manage and lead a team of financial analysts in support of a region or territory, as needed.
• Lead a team of financial analysts in various locations supported by enterprise tools and processes.
• Manage staffing and workflow of financial and analytical services across a region.
• Assist with teammate recruiting and skill development in local offices, as needed.
• Manage delivery of overall service quality for a portfolio of customers.
• Assist with training and development of financial services teammates and advancing knowledge and expertise across the enterprise.
• Participate in leadership meetings.
• All other duties as assigned.

Senior Director, Enterprise Analytics

Account Manager

• Provide customer service duties for customer accounts and transactions, in support of the production of the business.
• Collaborate with the producer(s) in the servicing and marketing of new accounts in accordance with the standards and procedures of the office.
• Cultivate, expand and solidify relationships with clients at all levels within the company by optimizing resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.
• Manage and retain existing book of business.
• Serve as the primary point of contact for assigned clients, overseeing daily servicing activities, billing, inquiries, and in-person or virtual meetings, and proactively identifying opportunities for account rounding and organic growth.
• Follow-up to address customer needs and resolve any problems or issues.
• Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.
• Continuously achieve all audit and performance standards as outlined by leadership while simultaneously delivering high quality service.
• Process daily mail and tasks, including faxes and e-mail, for assigned accounts.
• Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents.
• Review daily, weekly, monthly reports such as expiration.
• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements.
• Keep current with email & tasks including billing and invoices.
• Meet with clients / walk-ins in the office as needed / upon request.
• Follow Agency guidelines, policies and procedures.
• Attend meetings as required by the Office Leader, Producer or Employee Benefits Leader.
• Pursues a course of personal, professional development.

Employee Benefits Account Manager

Underwriter

• Manage internal 59-day list
• Assist Underwriting and Accounting teams in processing 59-day notices
• Management of surplus lines tax filing queries
• Process Audit tax filings within management system
• Carrier reconciliation: Processing system corrections (commission, market provider, etc.), direct bill invoicing, processing of AOR/BOR requests
• Renewal solicit management
• Reconcile binding subjectivities and requirements

Underwriting Assistant

Consultant

• This is a great opportunity for an experienced Workplace Pensions professional to join a rapidly growing employee benefits team.
• The focus of the role is on generating new pension business.
• You will work closely with the firm’s risk and healthcare consultants to cultivate referrals and the general insurance arm of the business.
• Attend industry events that we are attending to develop leads for the business.
• The company already provides workplace pension advice and has an established proposition.

Workplace Pensions Consultant

Pharmacist

• Develop and implement comprehensive pharmacy benefit strategies to maximize savings for employer clients.
• Act as a senior consultant by offering direct client interactions and engaging with leadership teams.
• Drive fundamental changes in the pharmacy consulting market and lead the development of new capabilities.
• Lead significant projects and potentially manage a team of pharmacy consultants.
• Provide insights and updates on industry trends, contributing to the firm's thought leadership.

Lead Pharmacist

Data Scientist

• Define and deliver the enterprise BI and reporting strategy aligned to business priorities.
• Establish a clear vision for self-service analytics, standardized reporting, and insight generation.
• Drive the transition from reactive reporting to proactive, insight-led decision support.
• Own and govern all business-critical dashboards, KPIs, and management reporting across the organization.
• Lead the delivery of high-impact, ad hoc analysis and insight requests from senior stakeholders.
• Translate complex data into clear, compelling narratives and recommendations.
• Act as a trusted advisor to executive and senior business stakeholders.
• Build, lead, and develop a high-performing team of BI analysts and data visualization specialists.
• Ensure reporting integrity through strong alignment with data governance and data quality frameworks.
• Own and optimize the BI tooling ecosystem (e.g., Power BI, Tableau, etc.).

Head of Data Insights

• Responsible for the day-to-day account management of an assigned book of business, including but not limited to processing policies/endorsements, invoicing, issuance of certificates of insurance, claims reporting and follow up as needed, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis and responding to coverage questions
• Build courteous and successful relationships with clients, vendors and carriers to improve client retention
• Identify gaps in coverage and consult leadership or producer of options to advise the client
• Manage the renewal process for all assigned clients with the producer including ordering updated loss information, obtaining updated information, handling renewal applications, renewal marketing, account rounding, reviewing and negotiating the renewal pricing as well as preparing the renewal proposal, and binders
• Review internal compliance and client disclosure requirements, policies, endorsements and certificates to ensure alignment with client expectations and legal requirements
• Assist in growing the assigned book of business through account rounding and referrals
• Document renewal, sales, and insurance operations compliance documents into the sales management database
• Perform other duties as assigned

Senior Client Account Manager

Accountant

• Record and reconcile premiums payments, broker commission, state taxes, and credit refunds
• Apply payments accurately to customer or broker accounts and investigate discrepancies
• Maintain and reconcile accounts receivable (A/R), including suspense accounts and aging reports
• Communicate with agents, brokers, and internal teams to resolve premium differences or billing issues
• Ensure transactions follow company policies, audit requirements, and regulatory guidelines; assist with month‑end close
• Research and correct misapplied premiums, payment variances, and billing errors
• Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities
• Perform required general ledger account maintenance
• Maintain clear records, process documentation, and workflow updates
• Other duties as assigned

Staff Accountant

• Generate new business and contribute to marketing and promotional activities.
• Collaborate with the Vice President of Business Development and the Commercial Lines Manager to generate new business opportunities.
• Analyze current customer accounts, establishing cross-sell/account rounding opportunities.
• Collaborate with the Account Management Team, reviewing in-force accounts to identify, implement, and offer ideal cross-selling/account rounding opportunities.
• Develop and maintain relationships with key decision-makers on existing accounts to deepen customer engagement and identify potential referrals.
• Maintain accurate records of sales activities, customer interactions, and pipeline opportunities.
• Collaborate with marketing and advertising teams to develop and implement effective sales campaigns.
• Manage a portfolio of lost accounts-identifying reasons for the loss and developing strategies to win back business.
• Stay up to date with industry trends and changes in insurance policies and regulations.