Brown & Brown Insurance

Claims Specialist

• Managing claim files on behalf of clients for claims service business operations.
• Handling and supervision of complex and litigated claims with authority for settlement.
• Responsible for the investigation of coverage, liability, and damages.
• Negotiating with claimants, attorneys, and other insurance carriers throughout the life of a claim.
• Review lawsuits and formulate a plan of action with the assigned attorney.
• Monitor progress and keep the insured informed.
• Ensure all information is documented in the claim file.
• Communicate with clients to discuss claims and recommend strategies to reduce overall exposure.

Senior Claims Adjuster

Analyst

• Support Team Leads/Benefits Consultants with daily service issues/functions and frequent ad hoc requests, escalating issues as needed.
• Identify, plan, and develop methods and procedures to obtain greater efficiency and effectiveness of benefit programs.
• Request and manage benefit renewal delivery and confirmation process.
• Draft benefit marketing, manage process and deliver results to Benefit Consultant.
• Create, review and edit employee benefit guides, presentations and other client communications as requested.
• Support client in open enrollment preparation and execution.
• Review plan documents (SBCs, SPDs, Certs, etc.) and ensure accuracy of content.
• Provide compliance updates/notices to clients and address questions/requests.
• Manage internal client audit process.
• Maintain client records in database.
• Participate in market meetings, seminars and training programs as directed.
• Perform miscellaneous duties and projects, including building presentations, participating in client functions and meetings, performing demographic analysis, claims reviews, and other projects on prospective clients to assist the Sales team in pursuit of prospect.

Benefits Analyst

Underwriter

• Supports underwriting staff in all associated tasks for existing and new insurance pool/program business as delegated.
• Assist the underwriter in managing new and existing accounts and organizing information according to Letter of Authority, if applicable.
• Open and maintain hard files and files in the agency management system (Origami).
• Prepare and issue Certificates of Coverage as requested.
• Process new applications, organize information received, enter exposure information and notes into database, and maintain files.
• Record Documents (emails, faxes, mail, etc.) into the agency management system (Origami).
• Assist in binding new accounts.
• Assist with closing files.
• Process and issue endorsements.
• Process renewal applications, data, and renewal binding documents.
• Crosstrain and assist other employees with projects or tasks when needed.
• Assist with other general office duties, including answering phones, processing mail, scanning, photocopying, filing, shipping, and ordering supplies.

Underwriting Assistant

Operations

• Answer phones, chats, and emails to solve customer service issues, questions, or concerns.
• Research policy payment history.
• Create and issue new and renewal insurance policies and invoices.
• Obtain and organize documentation required by states and/or carriers.
• Process and issue endorsements and invoices when applicable.
• Process cancellations and invoices when applicable.
• Issue notices of cancellation and non-renewals in accordance with state specific guidelines.
• Solve and/or correct agency request discrepancies or processing errors.
• Evaluate documentation and information to determine compliance with regulations or standards.
• Handle confidential information with tact and discretion.
• Partners with other departments, agents, and carriers to resolve issues and address needs.
• Follow Standard Operating Procedures for all tasks performed and provide feedback to Leads and Supervisor for revisions.
• Reflect a positive attitude toward others.
• Cross train with peers and other departments.

Service Operations Representative

• Create and configure new and existing low to moderate complexity customer websites (using third party software)
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs
• Test and audits own and others configured software to ensure proper functioning
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist
• Participate in customers meetings, as needed
• All other duties as assigned.

Benefits Implementation Analyst

Sales

• Establish a plan for sustainable organic growth, focusing on financial results, new business and customer retention, and talent acquisition and development.
• Establish, direct, and monitor sales goals and objectives that are aligned with the national practice and regional strategy.
• Lead, coach, and motivate the sales teams with an unwavering commitment to revenue growth.
• Partner with national, market and local leadership to regularly evaluate and identify short-term and long-term recruitment needs and strategies to retain top talent.
• Create and maintain a pipeline of prospective candidates in partnership with the talent acquisition team.
• Identify areas of opportunities and develop strategies for improvement within geography, including sourcing new business, potential acquisitions, community outreach, carrier partnerships and industry networking.
• Partner with national, market and local leadership to regularly evaluate sales teammates’ proficiency in sales techniques, insurance coverage knowledge, company capabilities, carrier products, and technology knowledge.
• Develop and implement learning programs for new and existing sales teammates, while providing direction and feedback to drive performance growth with the use of measurable goals and ensure proper execution that is in alignment across the organization.
• Analyze and evaluate the performance and results with the scope of responsibility on an ongoing basis and prepare periodic reports comparing the actual results with the goals; initiate any necessary action to see that the goals are accomplished.
• Maintain strong relationships with carrier partners to provide a benefit to the business, as it relates to optimizing products and services.

Sales Leader

Human Resources

• Prepare client meeting materials, presentations, and post-meeting follow-up documentation
• Maintain account action logs and track client deliverables to completion
• Organize and manage client folders, records, and documentation
• Support Open Enrollment (OE) preparation, including decks, materials, and document review
• Assist consultants with client deliverables, renewals, and reporting
• Coordinate escalated claims issues and work directly with carriers and vendors for resolution
• Support benefit plan implementations, vendor calls, and ongoing operational updates
• Manage RFP build-out, gather requirements, and submit marketing materials to carriers
• Process fees, commissions, and related administrative updates
• Review and interpret utilization reports, plan performance trends, and benchmarking data
• Support plan design modeling, renewal preparation, and client reporting tools
• Maintain internal systems (BAM, Partner Systems), perform data entry, quality control, and workflow management

Senior Benefits Specialist

Cloud Engineer

• Lead and mentor a high-performing team of 4–6 cloud engineers focused on cloud platform engineering, automation, and operational excellence.
• Serve as a hands-on technical leader contributing to architecture, engineering, troubleshooting, automation, and operational improvements.
• Lead the design, implementation, and ongoing evolution of enterprise Azure cloud platform capabilities.
• Develop and maintain reusable Infrastructure as Code (IaC) modules, standardized deployment patterns, and automation frameworks.
• Promote platform engineering principles focused on standardization, self-service, automation, and developer enablement.
• Partner with application and development teams to enable adoption of CI/CD pipelines, self-service infrastructure provisioning, and cloud engineering best practices.
• Collaborate with architects, security, networking, and infrastructure teams to deliver scalable, secure, and compliant cloud solutions.
• Drive cloud automation initiatives using Infrastructure as Code, policy-as-code, and CI/CD tooling.
• Develop standardized cloud platform services, golden paths, and deployment templates to improve consistency and operational efficiency.
• Enable application teams to consume approved cloud services, deployment templates, and CI/CD capabilities through standardized engineering practices.
• Support enterprise cloud transformation initiatives focused on standardization, automation, governance, and operational maturity.

Associate Director – Cloud Platform Engineering

Manager

• Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.
• Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions.
• Work with the employer to effectively investigate, respond to, and mitigate claims.
• Assist customers with identifying light duty opportunities and implement return-to-work strategies.
• Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment.
• Use all available information to develop plans of action for each claim.
• Advise and educate customers on best practices for workers’ compensation.
• Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customers.
• Communicate with L&I employees and advocate on behalf of customers.
• Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customers.
• Foster and seek relationships with teammates across all levels of Brown & Brown.
• Ensure compliance with government agencies and corporate policies and procedures.
• Attend training sessions, courses, etc. to maintain up-to-date skills.
• Always conduct the highest level of confidentiality.

Workers’ Compensation Claims Manager

Account Manager

• Works with their Producer, service team, and other internal departments to plan, execute, and track customized service strategies for each client
• Handles insurance quotes and proposals, providing a summary of programs, options, and other specifics to help clients in making purchasing decisions
• Builds personalized client relationships through multiple channels of communication such as phone, email, and in-person meetings
• Analyzes risk, coverage, and program structure and recommends options
• Executes coverage and program changes
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
• Works with service team to effectively manage and oversee new business and renewal processes by following ARMR procedures and protocols
• Assembles submissions for underwriters based on information gathered from clients related to their exposures, lines of coverage needed, etc.
• Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
• Consistently follows ARMR procedures and protocols related to service
• Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence

Account Manager – Environmental

Accountant

• Perform all accounting activities for assigned captive insurance entities, including general ledger maintenance, reconciliations, and customized financial and management reports.
• Prepare and review monthly and quarterly financial statement packages in accordance with GAAP, SAP, and modified GAAP, as applicable.
• Monitor cash activity, investment activity, and intercompany transactions to ensure accuracy and compliance.
• Prepare budgets, forecasts, and ad hoc financial analyses to support client and internal reporting needs.
• Prepare and file regulatory submissions, including premium tax returns, NAIC Blank Forms, and other domicile-specific filings for captive insurance companies.
• Serve as the primary accounting contact for regulatory matters across onshore and offshore domiciles.
• Lead audit preparation and substantive review activities.
• Coordinate and communicate with external service providers, including auditors, actuaries, and tax advisors.

Senior Accountant

Technical Project Manager

• Lead the end-to-end delivery of software development platform projects, including architecture decisions, build/buy analysis, integration planning, and production deployment
• Coordinate internal resources and third-party vendors for the execution of multiple concurrent technical initiatives
• Ensure that all projects are delivered on-time, within scope, and within budget
• Define project scope and objectives in collaboration with business stakeholders, development teams, and technical leads, ensuring technical feasibility and strategic alignment
• Develop and manage detailed project budgets, including cost forecasting, spend tracking, variance reporting, and financial escalation when constraints require adjustment
• Build and maintain detailed project plans with milestones, dependencies, resource models, and critical path analysis
• Manage changes to project scope, schedule, and costs using formal change control and verification techniques aligned with PMI standards
• Drive cross-functional collaboration across departments, business units, and subject matter domains - including areas outside direct vertical expertise—to ensure integrated delivery outcomes
• Measure and report project performance using appropriate tools, KPIs, and earned value management techniques
• Perform risk identification, assessment, and mitigation planning; escalate to leadership as needed
• Establish and maintain productive relationships with third-party vendors, including contract performance management and deliverable accountability

• Handle lost time and medical only claim assignments.
• Maintain a claim inventory as deemed appropriate by management, approximately 50 open claims at any given time.
• Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment.
• Make timely contact with members, injured workers, agents, providers, attorneys, etc.
• Investigate claim with phone interviews/emails and obtain appropriate documentation.
• Evaluate exposure and adjust reserves as required.
• Conclude claim processing in accordance with company standards.
• Meet with members, agents, injured workers, attorneys, etc. as deemed necessary.
• Provide training and act as a mentor for members and other claims personnel.
• Complete special projects as assigned by the Claims Leader.
• Travel to annual workers compensation conference and/or attend educational seminars.
• Pursues a course of personal, professional development.

Claims Examiner II

Attorney

• Develop, articulate, and provide advice on the overall intent and meaning behind the regulation/legislation that governs an employee health & welfare benefit plan.
• Work closely with the Vice President of Reg/Leg to implement and direct a strategy to educate, connect, and execute the delivery of important Regulatory & Legislative Strategy guidance and resources to team members across the country.
• Stay abreast of any newly released laws, rules, and regulations related to health and welfare benefit laws.
• Daily, respond to team members/Brown & Brown employee questions related to the laws, rules and regulations related to health & welfare benefit plans.
• Regularly support the Regulatory & Legislative Strategy team by assisting with the Regulatory & Legislative Strategy group inbox daily, and timely respond and deploy resources to Brown & Brown team members' emails from customers.
• Contribute to articles/guides related to the laws, rules and regulations that apply to health & welfare benefit plans for customers.
• Contribute to creating compliance presentations related to the laws, rules and regulations that apply to health & welfare benefit plans for customers, prospective customers/team members, and employer groups and present on those topics.
• Focus heavily on the writing and research of the more complicated topics related to the laws, rules, and regulations related to health & welfare benefit plans.
• Collaborate with other departments including the population health and wellness team, pharmacy team, actuarial team, operations teams, communications, marketing, and any other stakeholders the Regulatory and Legislative Strategy team work with internally at Brown & Brown.
• Oversee and make recommendations for appropriate partnerships with vendors that assist with employee health and welfare benefit compliance matters.

Employee Benefits Compliance Attorney

Customer Support

• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service
• Assist customers in servicing accounts; respond to inquiries in a timely and professional manner
• Navigate a variety of online carrier platforms; assist and train customers in same
• Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
• Run wildfire and brush mapping reports
• Process non coverage related policy endorsements
• Distribute general email inquiries to appropriate staff members
• Direct phone inquiries to appropriate staff members as needed
• Pursue a program of personal and professional development