Workers’ Compensation Claims Manager

Brown & Brown Insurance

Workers’ Compensation Claims Manager managing claims for consulting customers in Tacoma, Washington. Responsible for cost containment and strategy implementation regarding claims processes.

Posted 6/21/2026part-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $35 per hourWebsite

About the role

Key responsibilities & impact

Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.
Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions.
Work with the employer to effectively investigate, respond to, and mitigate claims.
Assist customers with identifying light duty opportunities and implement return-to-work strategies.
Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment.
Use all available information to develop plans of action for each claim.
Advise and educate customers on best practices for workers’ compensation.
Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customers.
Communicate with L&I employees and advocate on behalf of customers.
Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customers.
Foster and seek relationships with teammates across all levels of Brown & Brown.
Ensure compliance with government agencies and corporate policies and procedures.
Attend training sessions, courses, etc. to maintain up-to-date skills.
Always conduct the highest level of confidentiality.

Requirements

What you’ll need

Experience with Washington workers’ compensation claims management
Exceptional customer service and interpersonal skills
High attention to detail
Proficiency in Microsoft Office 365
Bachelor’s Degree (preferred)
Basic understanding of the insurance industry (preferred).

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementdocumentation issuancefinancial analyticsreturn-to-work strategiesaction plan development

Soft Skills

customer serviceinterpersonal skillsattention to detailcommunicationadvocacy

Certifications

Bachelor’s Degree