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Claims Examiner II
Brown & Brown InsuranceClaims Examiner II at Brown & Brown managing high priority accounts and handling psychological and concussion claims. Serving as a mentor within the Claims Department for personal and professional development.
About the role
Key responsibilities & impact- Handle lost time and medical only claim assignments.
- Maintain a claim inventory as deemed appropriate by management, approximately 50 open claims at any given time.
- Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment.
- Make timely contact with members, injured workers, agents, providers, attorneys, etc.
- Investigate claim with phone interviews/emails and obtain appropriate documentation.
- Evaluate exposure and adjust reserves as required.
- Conclude claim processing in accordance with company standards.
- Meet with members, agents, injured workers, attorneys, etc. as deemed necessary.
- Provide training and act as a mentor for members and other claims personnel.
- Complete special projects as assigned by the Claims Leader.
- Travel to annual workers compensation conference and/or attend educational seminars.
- Pursues a course of personal, professional development.
Requirements
What you’ll need- Minimum education required
- Proficient with Microsoft, Windows, Excel, IVOS, etc.
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- 3 – 5 years’ experience in similar position
- Associate’s or Bachelor’s degree in business, financial related discipline, or Human Resources (preferred).
Benefits
Comp & perks- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claim managementcoverage evaluationreserve adjustmentdocumentation verificationinvestigation techniquesclaims processingdata analysisproject management
Soft Skills
communicationconfidentialitymentoringinterpersonal skillsjudgmentprofessional developmentcustomer service