Benefits Implementation Analyst

Brown & Brown Insurance

ADP Benefits Implementation Analyst responsible for creating and configuring low to moderate complexity customer websites. Involves troubleshooting, testing, and customer management in a remote role.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

ATS Keywords

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Hard Skills

website configurationquality assuranceroot cause analysisdatabase applications

Soft Skills

interpersonal skillscommunication skillsattention to detailcustomer retentiontelephone demeanor

Tools & Technologies

MS Office Suitethird party software

Certifications & Qualifications

Associate’s degreeBachelor’s degree

Industry Keywords

health and benefits productscustomer accountscustomer-facing work product

About the role

Key responsibilities & impact

Create and configure new and existing low to moderate complexity customer websites (using third party software)
Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs
Test and audits own and others configured software to ensure proper functioning
Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites
Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention
Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools
Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist
Participate in customers meetings, as needed
All other duties as assigned.

Requirements

What you’ll need

Associate’s, or Bachelor’s degree, or equivalent work experience
Proficient with MS Office Suite
Experience working with database applications
Exceptional telephone demeanor
Strong interpersonal skills, ability to communicate with customers at all levels
Attention to detail required and the ability to adhere to high standards for customer-facing work product
Ability to maintain a high level of confidentiality
1-5 years of related experience