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Personal Lines Customer Service Representative
Brown & Brown InsuranceCustomer Services Representative managing high volume inquiries for insurance services. Supporting mostly West Coast customers with a focus on excellent service.
About the role
Key responsibilities & impact- Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service
- Assist customers in servicing accounts; respond to inquiries in a timely and professional manner
- Navigate a variety of online carrier platforms; assist and train customers in same
- Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
- Run wildfire and brush mapping reports
- Process non coverage related policy endorsements
- Distribute general email inquiries to appropriate staff members
- Direct phone inquiries to appropriate staff members as needed
- Pursue a program of personal and professional development
Requirements
What you’ll need- Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Proficient with MS Office
- Exceptional telephone demeanor
- Working knowledge of carrier websites (Preferred)
- Experience with Agency Management Software Systems (Preferred)
Benefits
Comp & perks- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance programspolicy endorsementsmapping reports
Soft Skills
customer serviceprofessional demeanorcommunication
Certifications
HS diplomaGED