Brookdale

Sales

• Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities
• Responsible and accountable for meeting and exceeding the occupancy and revenue goals
• Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution
• Fosters a strong sales performance culture across the district
• Successfully manages sales performance within the assigned district
• Monitors occupancy trends and ensures execution of sales activities by team members
• Leads district alignment around competitive positioning and marketing plans
• Achieves and exceeds all occupancy and revenue goals for assigned district
• Leads and develops the team of community sales associates and business development professionals within the district
• Oversees creation of district business development and lead generation plans
• Assists in interviewing and hiring of all sales staff in their portfolio of communities
• Actively partners with Training and Development, Human Resources, and Operations in recruitment and hiring
• Ensures effective onboarding of new sales hires
• Oversees completion of the marketing plan and budget for the district
• Partners with the marketing team in the development of community marketing plans and budgets
• Assesses local markets and competitive positioning within assigned district
• Monitors sales performance expectations and gaps
• Reviews and analyzes sales reporting/dashboards on a daily, weekly and monthly basis

District Director of Sales

Operations

• Responsible for developing and providing short-term tactical direction and oversight
• Develops short-term improvements impacting an area
• Directs the overall operations of an assigned group of communities within a geographic region
• Oversees a revenue of $20-60 Million
• Develops long-range objectives and strategies for each community within the region
• Develops annual operating budget, including census, payroll, staffing and capital forecasts
• Implements company-wide programs at communities in various operational areas
• Assures that resident services reflect the highest quality in conformance with federal and state law and company standards
• Enhances the quality of resident care by working with functional team members in various departments
• Directly supervises and evaluates performance of Executive Directors within region.

District Director of Operations

Accountant

• Prepares community financial statements and assists in the role of externally reporting the financial results of the company.
• Maintains the integrity of the general ledger by applying generally accepted accounting principles to all transactions.
• Assists and trains less experienced accountants.
• Completes balance sheet account reconciliations and bank account reconciliations by the established due dates. Researches and resolves reconciling items in a timely manner.
• Reviews cost center and chart of account structures. Makes recommendations as to cost center/account structure that will identify the nature of expenses to their proper area; assists in controlling annual expenditures and streamlines the data processing support required during month-end.
• Prepares, verifies, and controls the entering of journal entries to the general ledger.
• Evaluates subsidiary journals for obvious errors and omissions and enters corrected data into the general ledger, i.e., enters monthly journal entries, executes monthly closing entries, executes month-end general ledger (by cost center and by natural account).
• Reviews monthly balance sheet and profit-and-loss statements for accuracy.
• Coordinates monthly closing and production of statements to guarantee timely reporting.
• Reviews, redesigns, and enhances the on-line financial statements to ensure that the information reported properly reflects the company's financial position.
• Reviews and updates monthly closing procedures.
• Reviews supporting subsidiary schedules to ensure that the company's accounting practices are being maintained, i.e., insurance, fixed assets, amortization of prepaid; makes recommendations.
• Ensures all processes are appropriately documented and assists in the on-going documentation of accounting policies and procedures.
• Prepares audit schedules and responds to auditor requests during financial audits, SOX audits or any other audit.
• Monitors and tracks cash outflows. Provides necessary updates to management.
• Interacts with field personnel. Provides exceptional customer service in explaining and responding to questions regarding monthly operating activity, investigating variances, providing detail of charges and booking re-class entries.
• Corresponds with third party financial institutions and regulatory bodies.

Senior Accountant

• Generates high-volume recurring streams of new move-in revenue for assigned Brookdale communities
• Supervises and coaches the daily sales activities of at least two full-time associates onsite
• Drives rapid occupancy growth and prioritizes rate integrity
• Attends daily stand-up meetings and communicates current product information
• Partners with Director(s) of District Sales to develop and execute business plans
• Maintains a working knowledge of all relevant sales-specific software programs and Customer Relationship Management systems
• Motivates community associates to meet or exceed weekly and monthly sales performance expectations
• Maintains current working knowledge of relevant competition in markets where assigned
• Provides accurate and timely move-in forecasts

Sales Director

Medical Director

• Provides strategic clinical oversight and support of the day-to-day clinical community operations to Executive Directors, Health and Wellness Directors and clinical associates, as well as district and regional team leaders above assigned communities
• Supports the company goals and strategies and optimizes resources to ensure quality care and service delivery, training and development of staff, and management of risk and regulatory compliance
• Responsible for the successful implementation and maintenance of community support center clinical policies and procedures
• Conducts regular clinical quality audits through community site visits and audits of all health care areas to ensure compliance with Brookdale standards and state regulations
• Analyzes specific community models to support staffing of clinical positions based on community size and residents receiving services
• Supports the implementation of quality care and services, and encourages the development of medical professional relationships within the community
• Monitors compliance and assists communities in root cause and corrective action of community quality metrics and clinical outcomes related to falls, elopements, medication administration and reduction of psychotropic drugs as well as skin integrity
• Reviews resident clinical assessments to validate accuracy of resident’s physical, emotional and mental functioning, and validates that clinical services provided to residents are documented in appropriate system/record

District Director – Clinical Services

• Responsible for developing and providing short-term tactical direction and oversight
• Develops short-term improvements impacting an area
• Directs the overall operations of an assigned group of communities within a geographic region
• Oversees a revenue of $20-60 Million
• Develops long-range objectives and strategies for each community within the region
• Develops annual operating budget, including census, payroll, staffing and capital forecasts
• Monitors and assesses compliance with financial forecasts, productivity and goal achievement
• Determines areas needing cost reduction and program improvement and implements changes as needed through the Executive Directors at each community
• Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas
• Enhances appropriate communication between the communities and the divisional/corporate offices
• Works with community management to implement sales and marketing activities and strategies to maximize occupancy
• Assures that resident services reflect the highest quality in conformance with federal and state law and company standards
• Enhances the quality of resident care by working with the functional team members in nursing, life enrichment, dining services, housekeeping and maintenance as needed
• Evaluates, monitors, and enhances public relations efforts at each community
• Assists all regional offices with preparation for state survey and licensing
• Assures that all regional communities conform to qualitative and quantitative operating standards
• Directly supervises and evaluates performance of Executive Directors within region
• Updates, trains, and coaches staff as necessary to maintain high standards of quality care, financial accountability and business growth
• Influences change in a positive manner within the assisted living industry through involvement with trade associations, regulatory agencies, and state executive and legislative officials
• Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents, associates and families

Security Engineer

• Research and analyze emerging technologies and design and build architectures and solutions to enable secure implementation of new technologies.
• Administers security infrastructure.
• Conducts active threat detection and analysis, creates threat intelligence, and maintains threat profiles.
• Assists in the development and implementation of security policies, procedures, and protective measures.
• Performs vulnerability assessments, security testing, and works with operations and development teams on remediation and mitigation of findings.
• Educates users about security policies and consults on security issues.

Senior IT Security Engineer

• Prepares and reviews federal, state, and local tax returns for all Brookdale’s corporate and partnership entities
• Oversees appeals, sales tax returns, and other corporate filings
• Prepares and reviews the analysis of tax adjustments and general ledger allocations
• Assists with the quarterly and annual tax provision for consolidated group as well as stand-alone reporting
• Main point of contact for CorpTax software to prepare and electronically file tax returns

Senior Tax Analyst

• Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities
• Responsible and accountable for meeting and exceeding the occupancy and revenue goals
• Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution
• Fosters a strong sales performance culture across the district
• Successfully manages sales performance within the assigned district
• Monitors occupancy trends and ensures execution of sales activities by team members
• Leads district alignment around competitive positioning and marketing plans
• Achieves and exceeds all occupancy and revenue goals for assigned district
• Leads and develops the team of community sales associates and business development professionals within the district
• Oversees creation of district business development and lead generation plans
• Assists in interviewing and hiring of all sales staff in their portfolio of communities
• Ensures effective onboarding of new sales hires
• Oversees completion of the marketing plan and budget for the district
• Partners with the marketing team in the development and modification of near and long-range community marketing plans and budgets
• Assesses local markets and competitive positioning within assigned district and makes pricing and incentive/discounting recommendations
• Monitors sales performance expectations and gaps at the community and district level
• Assesses the knowledge, skills and abilities of sales staff on an ongoing basis
• Visits each community within district on a scheduled basis and as approved by Division Director of Sales or VP Sales
• Interacts with Clinical Operations and other home office associates
• Promotes the company in a positive manner and sets the example for company’s standards for excellence

• Oversees and directs the sales efforts for multiple communities and products within Districts, Major Markets, Clusters and stand-alone communities.
• Manages one or more District Sales and Marketing Directors, Regional Sales and Marketing Managers or M3 Sales Leaders.
• Responsible and accountable for meeting and exceeding the occupancy and revenue goals while supporting operational policies.
• Provides management for the development and monitoring of marketing plans and budgets.
• Achieves and exceeds all occupancy and revenue goals.
• Coordinates sales planning and use of marketing budget dollars to create shared efficiencies in media.
• Assists in interviewing, hiring, training and coaching all marketing staff in the portfolio of communities they manage.
• Visits each community within district on a scheduled basis to partner with on-site marketing teams and Executive Directors.
• Conducts quality assurance calls on all selling marketing staff including business development calls and analyzes competitive data for community staff.
• Promotes Brookdale in a positive manner and sets the example for the company’s standards for excellence.

Senior District Director of Sales – CCRC

Director

• Manage the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met
• Ensure residents are treated with respect and dignity and ensure quality care as resident’s healthcare needs change
• Supervise licensed nurses and other direct care staff within the community
• Strengthen clinical processes within community until a replacement is identified, then support newly assigned Health and Wellness Director
• Travel within the division as assigned to support management vacancy, start up, vacations, etc.

Nurse Director – RN

• Provides strategic clinical oversight and support of the day-to-day clinical community operations to Executive Directors, Health and Wellness Directors and clinical associates
• Supports the company goals and strategies and optimizes resources to ensure quality care and service delivery
• Conducts regular clinical quality audits through community site visits and audits of all health care areas to ensure compliance with Brookdale standards and state regulations, appropriate resident assessments, appropriate staffing, staff training, and quality assurance
• Analyzes specific community models to support staffing of clinical positions based on community size and residents receiving services
• Supports the implementation of quality care and services, and encourages the development of medical professional relationships within the community
• Ensures the CARE process is being executed appropriately to address controllable resident move outs
• Provides clinical guidance to field staff, when necessary, to determine appropriate level of care for resident move-ins
• Participates in hiring, training, and mentoring of Health and Wellness Directors and other field level clinical associates

RN District Director – Clinical Services

Accounts Receivable

• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
• Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolve issues timely.

Accounts Receivable Specialist

• Generates high-volume recurring streams of new move-in revenue for assigned Brookdale communities with open Sales and Marketing Director positions
• Prioritizes the outperformance of budgeted sales goals and community revenue targets by efficiently performing all processes and tasks required to close sales
• Develops and executes marketing plans to achieve community occupancy goals
• Represents the ideal Brookdale sales professional and promotes a mission-driven sales culture
• Travels to communities within a designated geographic area
• Supervises and coaches the daily sales activities of at least two full-time associates onsite to achieve desired move-in results
• Drives rapid occupancy growth and prioritizes rate integrity where assigned
• Attends daily stand-up meetings and communicates current product information to appropriate community associates
• Partners with Director(s) of District Sales to develop and execute business plans
• Maintains a working knowledge of sales-specific software programs and Customer Relationship Management systems

Manager

• Supports the District Director of Clinical Services (DDCS) in managing the healthcare operations of the communities in an assigned district
• Travels throughout the district weekly to communities as assigned by the DDCS
• Fills the role of HWD in assigned communities when an HWD is on leave, extended vacation or the position is vacant
• Provides clinical support and guidance for communities with regulatory deficiencies
• Audits community clinical compliance and partners with other leaders to design and implement action plans as needed
• Provides root cause analysis and hands on support to ensure clinical outcome are meeting standards and key areas are current
• Supports clinical initiatives and roll-outs by leading training for the district and/or individual communities as assigned by DDCS
• Participates in a variety of meetings with the division, district and individual communities
• Provides training, coaching and guidance to clinical leaders and front line staff
• Ensures proper and timely documentation in accordance with Brookdale policies and procedures and federal and state requirements

District Director of Sales

District Director of Operations

Senior Accountant

Sales Director

District Director – Clinical Services

District Director of Operations

Senior IT Security Engineer

Senior Tax Analyst

District Director of Sales

Senior District Director of Sales – CCRC

Nurse Director – RN

RN District Director – Clinical Services

Accounts Receivable Specialist

Sales Director

Area Nurse Manager, RN