Brookdale

Medical Director

• Provides strategic clinical oversight and support of the day-to-day clinical community operations to Executive Directors, Health and Wellness Directors and clinical associates
• Responsible for the successful implementation and maintenance of community support center clinical policies and procedures
• Conducts regular clinical quality audits through community site visits and audits of all health care areas to ensure compliance with Brookdale standards and state regulations
• Analyzes specific community models to support staffing of clinical positions based on community size and residents receiving services
• Monitors compliance and assists communities in root cause and corrective action of community quality metrics and clinical outcomes

District Director – Clinical Services

Sales

• Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities
• Responsible and accountable for meeting and exceeding the occupancy and revenue goals
• Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution
• Fosters a strong sales performance culture across the district
• Successfully manages sales performance within the assigned district
• Monitors occupancy trends and ensures execution of sales activities by team members
• Leads district alignment around competitive positioning and marketing plans
• Achieves and exceeds all occupancy and revenue goals for assigned district

District Director – Sales

Manager

• Supports the District Director of Clinical Services (DDCS) in managing the healthcare operations of the communities in an assigned district
• Helps ensure residents’ healthcare needs are met in compliance with state and federal regulations as well as Brookdale standards
• Travels within the district as assigned to support management vacancy, training, auditing and any other area identified to ensure clinical excellence and meet state requirements
• Fills the role of HWD in assigned communities when an HWD is on leave, extended vacation or the position is vacant
• Provides clinical support and guidance for communities with regulatory deficiencies
• Audits community clinical compliance and partners with other leaders to design and implement action plans as needed

Area Nurse Manager

Operations

• Assists directors of CCRC’s, retirement communities or assisted living residences with supervision and management on a temporary, extended or as needed basis.
• May be assigned to a residence during a management vacancy, start up, acquisition, vacations, and leaves of absence.
• Support a Regional Vice President with a special project, etc.
• Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness.
• Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere.
• May interview and recommend hiring qualified associates.
• Provides assistance in the areas of marketing, outreach, resident admissions, resident assessments and discharge procedures.
• May assist with and/or conduct associate performance reviews.

Operations Specialist – Skilled Nursing

• The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities.
• Works closely with primary and specialty care providers to formulate resident-specific care plans.
• Serving as a resident advocate, they actively contribute to identifying and improving service delivery and understanding key interventions and care protocols relevant to treating residents in place.
• Coordinates services required to enhance optimum wellness and manage chronic conditions.
• Provides advanced care planning education to residents and families/responsible parties.
• Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.

RN Care Manager

• Responsible for developing and providing short-term tactical direction and oversight.
• Directs the overall operations of an assigned group of communities within a geographic region.
• Develops long-range objectives and strategies for each community within the region.
• Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas.
• Works with community management to implement sales and marketing activities and strategies to maximize occupancy.
• Assures that resident services reflect the highest quality in conformance with federal and state law and company standards.
• Enhances the quality of resident care by working with the functional team members in nursing, life enrichment, dining services, housekeeping and maintenance as needed.
• Evaluates, monitors, and enhances public relations efforts at each community.
• Assists all regional offices with preparation for state survey and licensing.
• Directly supervises and evaluates performance of Executive Directors within region.

District Director of Operations

Solutions Engineer

• Analyze, design, develop, test, document, and implement new and existing applications and solutions to deliver high-quality, scalable solutions to meet business objectives and operational requirements.
• Drive application/architecture design and development reviews as appropriate to ensure working within appropriate technology/standards.
• Assist in the change management process, including presentations and approvals in the change management process, and adherence to the defined change management guidelines.
• Collaborate with team members and stakeholders to support business objectives and continual improvement of team dynamics.
• Promote the identification and resolution of application and technical issues enabling the optimization of uptime of application and operational support.
• Actively participate in continuous learning of technology, understanding its applicability to solve business objectives, and designing and implementing solutions where appropriate.
• Focus on delivery of high-quality solutions and improvements in customer experience and operational excellence with forethought for adaptability to future platforms.

Solutions Engineer IV

Payroll

• Responsible for the completion of payroll data from various sources such as Kronos and manual adjustment forms.
• Process a bi-weekly and weekly payroll for both non-exempt and exempt staff which includes: reviewing deductions, verifying totals, responding to/resolving moderately complex associate questions or problems, auditing calculated wages to ensure accuracy of the payroll and processing off-cycle check requests.
• Maintains and documents changes to payroll data within HRIS system and/or the Service Central ticketing system.
• Downloads payroll information to outside payroll service provider for pay card and/or direct deposit processing. Distributes paycheck statements.
• Inputs additional pay, time-off (i.e. PTO, funeral leave, etc.), and W-4 exemption changes based on submitted paperwork.
• Answers questions from managers and associates, regarding time reporting and payroll procedures.
• Works closely with the HR Department, referring questions on policy issues relating to payroll (such as overtime, vacations, etc.) to the HR Department for clarification and confirmation.
• Assists with annual audit processes and other accounting tasks as assigned by manager.
• May train and serve as a resource for less experienced payroll personnel.

Payroll Coordinator

Director

• Utilize leadership qualities to inspire, lead and manage the clinical team
• Build relationships with residents, families, physicians, and other healthcare providers
• Collaborate with community leadership, mentor and engage associates
• Enhance resident and family satisfaction

RN, Director of Nursing

Security Engineer

• Responsible for working with network administrators, system administrators, developers, business managers, and end users to manage the security of the IT environment.
• Administers security infrastructure, such as firewalls, anti-virus, intrusion prevention systems, VPNs, SMTP gateway, SEIM, etc.
• Investigates and resolves incident tickets.
• Provides technical support and consultation for enhancement of and change to network security configuration.
• Conducts risk assessments, compliance and control reviews for the organization.