Collections Specialist

Brookdale

Collections Specialist managing delinquent accounts through customer communication and payment strategy. Ensuring accurate billing and enhancing customer satisfaction in a high-volume environment.

Posted 6/29/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJunior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Monitoring and reviewing account status reports to identify and resolve delinquent accounts
Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software
Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment
Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries
Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction
Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy
Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience
Additional duties, as assigned

Requirements

What you’ll need

High school diploma or GED required
A minimum of one year of collections experience is required
Additional experience in accounts receivable, billing and/or customer service experience in a call center or similar setting is preferred
Excellent oral and written community skills
Proficiency in Microsoft Office (i.e. Excel, Word, etc.) is required.

Benefits

Comp & perks

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CollectionsBilling AccuracyAccount AuditsDelinquent Account ResolutionAutomated Call DistributionWorkload Distribution SoftwareCustomer Contact TrackingData AnalysisReport ReviewCash Application

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusTeam CoordinationTraining and Mentoring

Certifications

High School DiplomaGED