Medicaid Specialist

Brookdale

Medicaid Specialist providing customer service and support for Medicaid accounts to ensure accuracy. Resolving issues and ensuring compliance with state and payer requirements in a community support environment.

Posted 6/29/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesJunior💰 $17 - $22 per hourWebsite

About the role

Key responsibilities & impact

Researches accounts and resolves potential errors and issues through the audit of accounts from phone calls, emails, and tickets received.
Processes a series of assigned tasks including move-ins, conversions to Medicaid, charge maintenance, and agreement and billing party changes following state Managed Care Organization (MCO) guidelines.
Works with communities to correct accounts prior to monthly resident invoicing.
Updates resident accounts upon state and MCO rate changes.
Monitors and distributes work tickets through internal system as well as mail and external faxes.
Evaluates and identifies opportunities to drive process improvements that positively impact performance and customer experience.

Requirements

What you’ll need

High school diploma or GED is required.
Minimum of one year of customer service experience is required.
Healthcare office experience is preferred.
Excellent customer service skills is required.
General knowledge of Microsoft Office (i.e. Excel, Word, etc.) is required.

Benefits

Comp & perks

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ResolutionBilling MaintenanceData EntryRate Change UpdatesTask Processing

Soft Skills

Excellent Customer Service SkillsCommunication Skills

Certifications

High School DiplomaGED