BrokerLink

Underwriter

• Handle insurance policy endorsements and cancellations
• Answer straightforward inquiries from brokers promptly and courteously
• Assist Underwriters with the administration of complex policies
• Apply underwriting strategies in accordance with company guidelines and personal underwriting authority limits
• Support brokers regarding underwriting and rating policies
• Work closely to develop and maintain positive business partnerships with brokers and co-workers
• Use the computer system for policy inquiry, electronic filing, underwriting and rating transactions
• Make recommendations to improve the department and increase its efficiency

Underwriting Assistant, Commercial Lines

Full-stack Engineer

• Design, build, and maintain cloud ‑ native applications using Azure Functions, Logic Apps, App Services, and Azure API Management, ensuring scalability, security, and resiliency
• Develop and manage RESTful APIs, event ‑ driven integrations, and data workflows across distributed systems in Azure
• Implement CI/CD pipelines using Azure DevOps, including build, test, and release automation, source control, and environment promotion
• Apply Infrastructure as Code (ARM, Bicep, or Terraform) to provision and manage Azure resources consistently across environments
• Build and orchestrate messaging and integration solutions using Service Bus, Event Grid, Event Hubs, and Data Factory
• Monitor, troubleshoot, and optimize applications using Azure Monitor, Application Insights, and Log Analytics
• Provide L3 production support, perform root ‑ cause analysis, and implement permanent fixes for cloud ‑ based applications
• Enforce security and compliance best practices across Azure resources, including identity, networking, and API security

Senior Software Developer

Analyst

• Collect, build forecasting models and analyze data from different sources in order to provide recommendations for workforce planning
• Manage the WFM planner for respective region providing input for adjustments to upcoming months KPIs
• Provide structured analyses and performance reports relevant for each business sectors and adapt them to the stakeholders they serve
• Adapt and use predictive models and tools
• Support the business sectors throughout the budget process
• Participate in tools and process improvement initiatives
• Establish strong relationships with various partners, both within and outside of the Workforce Management team
• Provide support to analysts for scheduling and realtime management
• Work on other tasks and projects as required
• Identify opportunities to streamline the way we do things

Senior WFM Analyst

Strategy

• Strategic planning: Co-develop & manage the short and long-term strategic roadmap
• Partner with the business to develop strategic priorities and business unit level strategy
• Conduct insights – analyze the market, competitors and business to provide key insights and recommendations
• Advise partners in setting their strategic, financial and operational goals with a focus on performance, growth and profitability
• Support special projects and problem solving, as needed
• Governance-related reporting: Oversee and monitor implementation of the strategic roadmap
• Assist with preparation and management of governance reporting (Board, C-suite)
• C-suite presentations
• Improve performance monitoring

Corporate Strategy Manager

Insurance

• Service Independent Business Unit accounts as well as writing new business
• Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
• Review and provide processing instructions on all incoming commercial paperwork
• Assist with quotes to customers, write new business, review existing coverage and update customer file information
• Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
• Review and provide processing instructions on endorsements, and follow up on payments
• Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
• Source and obtain additional information requested by the underwriter and complete applications

Commercial Insurance Advisor

Designer

• Collaborate with the Marketing and Communications team to design and produce marketing graphics
• Deliverables include advertisements, brochures, web banners, and presentations
• Work with existing templates and create designs aligned with branding guidelines
• Develop creative concepts for marketing campaigns

Creative Designer

Account Executive

• Sell commercial insurance policies
• Develop and maintain a prospect list
• Build and maintain excellent customer relationships, including visiting customer sites
• Keep abreast of market knowledge, products, and pricing issues and opportunities
• Prepare proposals, and arrange for account placement with the insurance carriers
• Gather and document relevant information to ensure the customer receives the appropriate coverage's and service
• Maintain good quality in the book of business by adhering to underwriting rules and good business practices
• Arrange payment terms for new business sales and the timely collection of payments
• Support customers with the claims process
• Travel in and out of town

• Responsible for all day-to-day team management
• Manage the Commercial Insurance operations in the region to achieve growth and profitability targets
• Implement and monitor Commercial Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses
• Communicate, implement, and monitor strategies to ensure goals and objectives are attained
• Work with other Commercial Insurance Managers and Team Leads to ensure the quality of services and sales meets expected standards
• Collaboratively analyze and resolve quality and customer service and sales problems with Management team to deliver on our Customer Value Proposition
• Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions
• Develop succession planning for all key positions
• Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management
• Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports
• Support the marketing and/or advertising initiatives and sales trade shows for the branch