Customer Experience Leader – Personal Insurance

BrokerLink

Customer Experience Leader overseeing personal insurance operations for Barrys Bay and Eganville teams at BrokerLink. Driving sales growth and team development in a customer-focused environment.

Posted 7/3/2026full-timeBarrys Bay • 🇨🇦 CanadaSenior💰 CA$82,900 - CA$101,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and people management skills while effectively managing Personal Insurance operations to achieve growth and profitability. Possesses a solid understanding of the P&C insurance industry and excels in sales coaching and customer service.

Highest-signal resume keywords

RIBO LicenseOTL LicensePersonal Lines Sales ExperienceLeadership ExperienceBrokerage Management Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Personal Insurance Operations ManagementSales AcumenChange ManagementPerformance CoachingCustomer Needs Analysis

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAbility to Manage Multiple PrioritiesCustomer Focus

Tools & Technologies

EPIC

Certifications & Qualifications

RIBO LicenseOTL License

Industry Keywords

P&C Insurance IndustryPersonal InsuranceCommission RevenuePolicy CountAccounts Receivable

About the role

Key responsibilities & impact

Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses
Communicate, implement, and monitor strategies to ensure goals and objectives are attained
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition
Accountable for overall staffing and leadership of the team
Develop succession planning for all key positions
Responsible for the general administration of the team
Provide ongoing coaching, guidance and feedback regarding performance

Requirements

What you’ll need

A valid RIBO or OTL license is required
Strong knowledge of the P&C insurance industry, with personal lines sales experience
Leadership and people management experience
Demonstrated sales acumen, with the ability to coach and develop others
Proven change management capability
Strong customer focus; able to understand and respond to customer needs
Excellent communication and interpersonal skills
Strong ability to manage multiple priorities
Knowledge of Brokerage Management Systems and tools (EPIC) is an asset

Benefits

Comp & perks

Flexible work arrangements
Multiple benefits offered to support physical and mental wellbeing
Wellness account and much more
Share plan & other savings