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Customer Experience Leader – Personal Insurance
BrokerLinkCustomer Experience Leader overseeing personal insurance operations for Barrys Bay and Eganville teams at BrokerLink. Driving sales growth and team development in a customer-focused environment.
About the role
Key responsibilities & impact- Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets
- Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses
- Communicate, implement, and monitor strategies to ensure goals and objectives are attained
- Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards
- Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition
- Accountable for overall staffing and leadership of the team
- Develop succession planning for all key positions
- Responsible for the general administration of the team
- Provide ongoing coaching, guidance and feedback regarding performance
Requirements
What you’ll need- A valid RIBO or OTL license is required
- Strong knowledge of the P&C insurance industry, with personal lines sales experience
- Leadership and people management experience
- Demonstrated sales acumen, with the ability to coach and develop others
- Proven change management capability
- Strong customer focus; able to understand and respond to customer needs
- Excellent communication and interpersonal skills
- Strong ability to manage multiple priorities
- Knowledge of Brokerage Management Systems and tools (EPIC) is an asset
Benefits
Comp & perks- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account and much more
- Share plan & other savings
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Personal Insurance Operations ManagementSales AcumenChange ManagementPerformance CoachingCustomer Needs Analysis
Soft Skills
Excellent Communication SkillsInterpersonal SkillsAbility to Manage Multiple PrioritiesCustomer Focus
Certifications
RIBO LicenseOTL License