Brilliant Corners

Associate

• Draft and prepare correspondence, memos, and program communications on behalf of leadership as needed.
• Manage leadership calendars, including scheduling, logistics, and coordination of internal and external commitments.
• Lead meeting preparation by scheduling, coordinating logistics, and assembling and distributing materials; document meetings, track action items, and support timely follow-up and execution of next steps.
• Order supplies and manage program inventory, including Narcan and inspection-related materials.
• Oversee all aspects of travel planning, including logistics, registrations, and expense management.
• Process vendor invoices and complete credit card reconciliations for Department Directors.
• Track program activities, milestones, and training certifications to support FHP compliance requirements.
• Support external communications, including responding to program inquiries and coordinating with vendors and funders.
• Maintain tracking of grievance and legal cases, manage documentation, and support communication and follow-up.
• Perform special projects and duties as assigned to support departmental and program needs.
• Reviewing applications, entering data into salesforce and regional HMIS system, along with accessing Managed Care Systems, and collaboratively producing monthly, annual, and ad-hoc funder requested reports.

Program Associate

General

• Collaboratively work with Service Providers, Property Management and/or Facility Administrator/Staff on all resident issues with support from the Program Supervisor.
• Coordinate regular meetings with partner agencies and take the lead on facilitating the meetings on behalf of Brilliant Corners.
• Coordinate move-ins
• Act as a liaison between clients, Service Providers/Case Management partners
• May assist with various trackers like exits and move-ins
• May assist with housing placements and assignments
• Review and provide support for reasonable accommodations
• Audit Salesforce data
• Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Assist with developing/updating Housing Coordinator training manual and onboarding new staff on the team
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Maintain a caseload of about 30 clients
• Become competent with the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988
• Assess the need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process of obtaining the request
• Educate community members about the housing needs of identified program participants and the importance of supportive housing
• Submit and follow up on tenant maintenance requests
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of tenants, staff and organizational information at all times and exercise appropriate boundaries with tenants
• Routinely make home visits and phone calls to program participants
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences
• Other duties as assigned

Senior Housing Coordinator

• The Program Associate provides critical support to the Housing Services team through administrative back-office functions, keeping up-to-date records, preparing check requests, updating financial ledgers, and supporting in the development of reports.
• They use company-designed project management tools to ensure timely, cost-effective, and well-organized project coordination.
• The purpose of this position is to perform administrative back-office functions of moderate complexity and difficulty in accordance with the office procedure of this department.
• May include a combination of bookkeeping, typing or word processing, and filing; attending department events including team meetings, workshops and site meetings as required.

Financial Planning and Analysis

• Serve as the functional and strategic owner of the ERP, finance systems, and integrations between finance systems.
• Own and maintain the ERP and Finance Systems roadmap and vision, balancing organizational priorities, system sustainability, and long‑term scalability.
• Prioritize system initiatives across implementations, optimization, integrations, and automation.
• Define and enforce standards for system dimensions and data structures; workflows and approvals; automation and optimization; data governance and internal controls.
• Directly configure complex or foundational ERP components when work exceeds current team capacity, requires senior‑level judgment, or accelerates delivery during implementations and major redesigns.
• Serve as the business owner and functional lead for ERP implementations, major enhancements, and system redesign initiatives, providing final approval on system design, configuration, optimization initiatives, and production readiness.
• Translate complex business needs into implementation‑ready functional requirements and solution designs, grounded in system capabilities rather than ad‑hoc workarounds.
• Ensure ERP solutions support data integrity, compliance, and audit readiness.
• Lead ERP transformation and redeployment, partnering with implementation consultants and internal stakeholders on project governance, prioritization, decision-making, issue resolution, operating model design, change management, and long-term platform maturity.
• Own the functional and architectural approach to ERP integrations, including approval of integration requirements and changes.
• Define system‑of‑record principles, data ownership, and integration patterns.
• Resolve cross‑system design conflicts and serve as escalation point for major integration issues.
• Ensure integrations are scalable, auditable, and aligned with long‑term system architecture.
• Lead and direct the Financial Systems team, setting priorities and ensuring work aligns with the ERP roadmap and system standards.
• Establish and reinforce standards for documentation, testing, and change management.
• Partner closely with Finance, Data and Tech, and Operations leadership to understand evolving organizational needs.
• Communicate ERP capabilities, limitations, and recommended solutions clearly to stakeholders.
• Support informed decision‑making by framing options, tradeoffs, and long‑term implications of system choices.

Financial Systems Associate Director

• Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
• Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
• Liaise between program participants and case management services.
• Work with the Housing Acquisitions team to assist with housing placements and assignments.
• Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
• Educate community members about the housing needs of identified program participants and the importance of supportive housing.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
• Update multiple data systems with appropriate participant information.
• Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Other duties as assigned by the Program Supervisor or Program Manager.

Housing Coordinator

• Conduct intakes and assessments with clients residing in various types of residency throughout San Mateo County.
• Work collaboratively with external multi-disciplinary teams of care coordinators, nursing facility staff, home modification vendors, fiscal agencies, and other organizations to arrange community transition activities;
• Assist clients with review and understanding of lease and program agreements;
• Act as single point of contact for property managers and landlords to resolve tenant issues, and maintain regular communication
• Respond to housing and tenant related emergencies during normal business and after hours to include submitting and following-up on tenant maintenance requests;
• Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process to obtaining the request
• Educate landlords, property managers, families, and community members about the housing needs of identified program participants, and provide appropriate advocacy on behalf of our clients
• Research affordable housing options through public housing, nonprofit housing, and other community opportunities within San Mateo County
• Assist in mediation of tenant conflicts and/or other housing-related issues, and expected to handle irritated, belligerent, or upset tenants and/or landlords with calmness, diplomacy, and good social skills
• Assist clients with affordable housing and low-income rental applications
• Maintain Brilliant Corners housing registry database
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of program participants
• Attend meetings as needed
• Other duties related to the specifics of this program, as assigned

• Perform skilled and semi-skilled carpentry and maintenance activities depending upon area of assignment, including performing trade activities such as HVAC, plumbing, appliance repair, electrical, painting, framing, and preventative maintenance tasks.
• Respond to work order requests promptly and professionally. Diagnose problems and determine the most cost-effective method of repairing items generated through work orders.
• Respond to emergency repair work providing either temporary or long-term repairs as the situation dictates. Complete preventative maintenance assignments and unscheduled maintenance repairs as needed. Completing preventative maintenance task will be required for each property on a monthly basis.
• Monitor and report on potential life-safety hazards or concerns. Monitor the overall condition of the homes and landscaping and make recommendations for repair projects intended to enhance the property or to prolong the useful life of building systems, appliances, finish materials, etc.
• Take appropriate safety precautions in the performance of all maintenance projects. Inspect reported malfunctions, make repairs, and escalate more complex repairs to the Property Manager or designated vendor. Submit completed work orders, reports (such as expenses) and timesheets timely.
• Daily calendar updates are required to show day to day activities throughout scheduled shift hours.
• Conduct inspections annual inspections.
• Miscellaneous property maintenance and administrative duties as assigned.

Maintenance Technician

• Coordinate client move-ins into scattered-site, supportive housing units.
• Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability.
• Work with the Housing Acquisition Specialist team to assist with housing placements and assignments.
• Assist with maintaining client application reviews and trackers.
• Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988.
• Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants.
• Routinely make home visits and phone calls to program participants.
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Other duties as assigned by Program Supervisor and Program Manager.

Temporary Housing Coordinator

• This role will serve as the primary connection between clients, case management staff, service providers, and landlords/property managers.
• The Housing Coordinator will ensure client well-being and unit habitability by conducting weekly, monthly, and quarterly unit visits at the clients’ residence.
• This position is responsible for implementing a program that advocates for individuals to obtain community-based housing options with the appropriate service supports to succeed.
• The Housing Coordinator will be responsible for managing a caseload of 35-45 individuals with frequent and regular travel to client residences, affiliate businesses, community meetings, training workshops, and other events in the San Francisco Bay Area.

Accounting Manager

• Develop, implement, and maintain the accounting systems, policies and procedures
• Manage accounts receivable, accounts payable, rent roll and supervise accounting staff
• Manage 1099s, unclaimed property, subledger aging and bad debt
• Work with accounting team to assist with month end close cycle, journal entry approvals, and property accounting
• Approve bank transactions including payments and transfers
• Analyze and monitor cash flow for several bank accounts and perform cash balance projections
• Field auditing, reporting and budgeting questions from our internal and external stakeholders
• Manage and review audit assignments from our government agency and auditing firm
• Act as liaison with outside auditors and government agencies on contract issues
• Manage and perform other various accounting activities
• Other duties to be assigned

Operations

• **Operations Oversight and Service Delivery:** Manage daily workflows to ensure timely, accurate processing of applications, payments, and program services. Monitor turnaround times, service quality, and resolve escalations or complex cases as needed.
• **Team Leadership and Performance Management:** Supervise Operations Supervisors and/or senior staff, set clear expectations, track performance metrics, and provide ongoing coaching and development to support team effectiveness and growth.
• **Process Improvement and Standardization:** Assess existing workflows, identify inefficiencies, and implement process improvements. Develop and reinforce SOPs, tools, and best practices to ensure consistency and scalability.
• **Data, Reporting and Operational Insights:** Track and analyze key performance indicators, generate reports, and use data to inform decisions, improve outcomes, and ensure accountability across teams.
• **Cross-Functional Coordination:** Partner with Program, Data, Finance, and other internal teams, as well as external stakeholders, to address operational issues, support program delivery, and maintain strong working relationships.
• **Compliance and Quality Assurance:** Ensure adherence to funder requirements, internal policies, and audit standards. Maintain high-quality documentation and proactively address risks or gaps in compliance.
• **Additional Duties:** Perform other responsibilities and activities as needed to support departmental and organizational objectives.

Operations Manager

Salesforce Developer

• Design, develop, test, document, and deploy custom Salesforce solutions using Apex (classes, triggers, asynchronous Apex, batch Apex, queueable, and scheduled jobs), Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, and SOSL, Omni-Channel flow, and flow orchestration.
• Build, configure, and maintain Brilliant Corners’ Experience Cloud (Community) user portal, including custom Lightning components, branding, sharing models, guest user access, and self-service workflows for external community users
• Develop and maintain integrations between Salesforce and FormAssembly, including dynamic prefill, connector configuration, response processing, and downstream record creation/updates within the Experience Cloud portal
• Design and implement REST and SOAP API integrations with internal and third-party systems, including authentication (OAuth 2.0, JWT), Named Credentials, Platform Events, and Salesforce Connect where appropriate
• Write unit tests that meet or exceed Salesforce required code coverage thresholds and follow test-driven development best practices
• Partner with Salesforce Administrators to convert configuration requirements into code-based solutions when declarative tools are insufficient, and refactor custom code into declarative tools where appropriate
• Coordinate work with the Salesforce Administrator Supervisor, Product Development team, Project Managers, and other technical staff to deliver on project specifications and timelines
• Manage code through version control (Git/GitHub), branching strategies, and pull request workflows
• Use Salesforce DX (SFDX), CLI, scratch orgs, and CI/CD pipelines (e.g., GitHub Actions, Copado, Gearset, or similar) to manage releases across sandboxes and production
• Manage system changes without interruption to the user or impact to other workflows and processes, including coordinated deployments and rollback planning
• Act as a Salesforce development subject matter expert for integrations with other internal data systems
• Research, evaluate, and implement third-party AppExchange applications that support and enhance business processes and end-user experience
• Monitor system performance and proactively identify and resolve governor limit, query optimization, and bulkification issues
• Develop technical documentation, field maps, data dictionaries, and integration diagrams for custom work in Salesforce
• Assist with migration of legacy systems and processes into Salesforce, including data modeling, ETL design, and validation
• Ensure data integrity through code-level validation, duplicate handling, secure sharing models, and compliance with data retention policies
• Respond to user requests for support in a timely manner via the ticketing system and continually seek ways to enhance the end-user experience
• Adhere to organizational naming conventions, coding standards, and architectural guidelines
• Other duties as assigned

• Supervise, mentor, and develop a team of 3 accountants, including conducting regular check-ins, performance feedback, and annual reviews (via Lattice)
• Oversee full-cycle accounts payable processes, including review and approval of bill entries, payment requests, and vendor disbursements
• Manage weekly check runs and coordinate urgent check processing, including in-office check preparation as required
• Upload and monitor check payments through banking platforms, including Positive Pay
• Oversee employee reimbursement processing and company-wide credit card reconciliations
• Partner with HR regarding benefits-related payments and staff reimbursements
• Ensure timely and accurate communication with Programs and Departments supported by the NorCal AP team
• Review team output to ensure accuracy, completeness, and adherence to established deadlines
• Manage allocation of shared organizational costs and ensure proper coding and distribution
• Reconcile and process rent roll data for multiple programs; upload to accounting system (Intacct) for bill creation and client invoicing
• Assist with month-end close activities, including recording bank transactions, ZBA transfers, and bank fees
• Reconcile assigned balance sheet accounts and maintain supporting schedules
• Oversee prepaid expenses and amortization schedules, ensuring accurate journal entries
• Support audit requests and provide required documentation
• Approve timecards and review job costing/timekeeping reports
• Assist with 1099 preparation and filings
• Calculate mileage stipends
• Participate in Finance and cross-functional meetings to support process improvements and system enhancements
• Cross-train with other accounting functions to provide backup support as needed
• Evaluate existing accounts payable and related financial processes; identify opportunities for efficiency, accuracy, and internal control improvements, and support implementation of enhancements as business needs evolve
• Perform other duties as assigned in support of departmental and organizational needs

Accounting Supervisor – AP

• Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
• HPU/Contracts and Grants Team - This team processes a variety of client related payment requests to support clients in retaining their housing as well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking. As well as vendor documentation management and compliance tracking. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
• Move-In Assistance Team - This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners.
• Applications & Closeout Team - This team processes client applications for the FHSP program ensuring that all data is correct and supports case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on Salesforce and entering AR into Intacct, responding promptly to funders and vendors, and providing on-going reporting to partners.

Program Associate

Senior Housing Coordinator

Program Associate

Financial Systems Associate Director

Housing Coordinator

Housing Coordinator

Maintenance Technician

Housing Coordinator

Temporary Housing Coordinator

Temporary Housing Coordinator

Accounting Manager

Operations Manager

Salesforce Developer

Accounting Supervisor – AP

Operations Specialist