Brilliant Corners

Human Resources

• Conducts weekly, biweekly or monthly meetings with respective business unit leaders.
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal counsel as needed/required.
• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions). Including, strategic partnership for business units as it relates to all areas of the program’s functions.
• Supports People Operations initiatives, projects, and goals. This will include working heavily with our organizational development department and talent acquisition teams.
• Partners with Learning and Development to deliver leadership training programs and curriculum to enhance employee skills and support organizational growth.
• Collaborates with leadership to identify training needs and create development plans to address skill gaps and future growth opportunities.
• Partner with union stakeholders to address employee needs and advance shared initiatives.
• Other duties as assigned.

Human Resources Business Partner

Manager

• Process and accept referrals from Probation.
• Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement, in collaboration with clients, individualized case management services plans that ensure housing stability and identify short and long-term goals.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Meet with clients frequently and regularly in the home, community, and office.
• Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, in order to strategically address clients’ needs.
• Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
• Connect clients to a variety of community resources and services, including employment services at Chrysalis, physical and mental health services, substance use treatment, government benefits, education/vocational programs, parenting programs, etc.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with all Breaking Barriers partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services.
• Provide aftercare case management services for 3 months after program completion.
• Maintain updated and accurate client files and documentation.
• Participate in weekly staff meetings and other agency events as requested.

Case Manager

• Oversee overall operation and day-to-day implementation of property management policies for single-family Care Homes and supportive housing
• Ensure compliance with federal, state, and local laws and regulatory agencies
• Manage and supervise maintenance staff and contractors; oversee maintenance program and work orders
• Conduct property inspections, monitor preventative maintenance and annual inspections
• Respond to and provide direction during after-hours emergencies
• Train, mentor, and onboard Property Managers, Maintenance Technicians, and Program Associates
• Serve as Regional Property Manager when assigned or when the Regional Manager is unavailable
• Develop and propose improved systems and processes to increase efficiency and service quality
• Represent the organization to public agencies and the community
• Provide advisement/direction on property and resident issues to other Property Managers
• Provide input to Regional Property Manager for annual operating budget and manage reserve for replacement funds
• Monitor vendor payments and coordinate with Program Associate and Accounting for timely payment

Senior Property Manager

• Responsible for overall operation and day-to-day implementation of property management policies and procedures for single-family care homes
• Oversee maintenance program, directly supervising maintenance staff, conducting property inspections, and monitoring work orders
• Acquire bids and complete repair projects; manage project and construction tasks efficiently and timely
• Develop and maintain working relationships; cultivate teamwork and exemplary customer service; provide training as needed
• Represent organization to public agencies and the community; advise on property matters and report resident issues
• Establish emergency maintenance schedule and provide after-hours emergency response and direction
• Ensure preventative maintenance tasks and physical inspections are completed; review completed and outstanding work orders
• Prepare lists of capital replacements and submit to Regional Manager; bid out and select contractors; negotiate and monitor vendor agreements
• Schedule repairs and service contracts and provide Service Providers notice; ensure great move-in experience and tenant retention
• Communicate status of work orders, inspections, and service schedules in writing and verbally
• Financial management: supervise rent collection, review delinquencies, compare lease info to rent roll monthly, approve capital expenditures and ensure timely invoice processing
• Manage reserve funds and collaborate on eligible tax exemptions; maintain accurate maintenance records in Box or Salesforce
• Ensure compliance with leases, accounting/reporting procedures, Regional Centers, state licensing, fair housing, building/fire/ADA codes; ensure vendors are insured and licensed
• Adhere to department policies and create/update internal documents as assigned

Property Manager

Operations

• Work with internal and external partners to receive, review, and process various requests for FHSP programs
• Process client and unit-related payment requests including general assistance, ARVU, rental subsidies, utilities using Intacct and/or Excel
• Track payments and respond promptly to payment inquiries from vendors, funders, case management, and internal departments
• Support contract preparation, execution, tracking, vendor documentation management, and compliance tracking for contracts and grants
• Process move-in assistance payments, generate unit contracts and participant/landlord agreements, and provide ongoing reporting
• Handle applications and closeout tasks including accounts receivable at move-out, security deposit returns, damage mitigation, and invoicing
• Collaborate with Data & Technology, Finance, and Program Directors to standardize payment processing, reporting, invoicing, rent roll integration (Salesforce and Intacct), automations, and process improvements
• Provide customer-service-oriented communication and maintain accurate records and reporting

Operations Specialist

• Location: Los Angeles/San Francisco
• Reports to Deputy Chief Operating Officer (DCOO) and works closely with Chief Operating Officer (COO).
• Lead a statewide Operations Department; direct and coordinate all functions of the Operations Department.
• Spearhead design and expansion of fiscal intermediary services.
• Lead enterprise resource planning activities, including procurement and implementation of contracts management system.
• Assess systems and processes, identify inefficiencies, and lead initiatives to improve workflows, standardization, and scalability.
• Develop and implement metrics and dashboards to measure operational performance, accountability, and impact.
• Lead operational improvement projects from concept to implementation, ensuring staff adoption and sustainable results.
• Lead, coach, and inspire a diverse, geographically distributed team; guide and support Associate Directors responsible for program operations, contracts, budgeting, and compliance.
• Define roles and responsibilities, create professional development plans, and empower direct reports to manage day-to-day operations.
• Oversee budgeting, allocations, and contracts teams; ensure government contracts and braided funding streams are managed in accordance with funder requirements and agency policies.
• Partner with Program Directors, Housing Services, Property Management, Housing Development, Finance, and Data & Technology to align operational systems with service delivery goals.
• Engage with funders, community partners, and government agencies.
• Embed DEIB principles in operational policies, staffing, and leadership.

Director of Operations

Director

• Organization: Brilliant Corners provides housing and housing-related services to California’s most vulnerable individuals, focusing on those transitioning from or at risk of homelessness or institutionalization.
• Department: Program Development team supports quality assurance, program evaluation, program policy, client engagement, and staff development across Housing Services.
• Role overview: Director of Evaluation and Engagement leads mixed-methods evaluation and participant engagement for the Housing Services Division.
• Responsibilities: design and implement division-wide evaluation frameworks; lead full life cycle of evaluation from research design to dissemination; develop metrics and data collection tools; translate findings into reports, dashboards, and presentations.
• Engagement: lead inclusive participant engagement strategies, co-lead participant advisory boards, design and facilitate focus groups/interviews/surveys, and create stakeholder feedback loops.
• Strategy & collaboration: advance strategic plan objectives and KPIs, collaborate with program leadership, data, policy, quality assurance, and communications; contribute to grant proposals and reporting.
• Supervision: supervise and mentor staff supporting evaluation and engagement work (may include future supervisory responsibilities).
• Experience: preferred experience in homelessness services, housing, public health, or other human services sectors.