Brilliant Corners

Operations

• **Operations Oversight and Service Delivery:** Manage daily workflows to ensure timely, accurate processing of applications, payments, and program services. Monitor turnaround times, service quality, and resolve escalations or complex cases as needed.
• **Team Leadership and Performance Management:** Supervise Operations Supervisors and/or senior staff, set clear expectations, track performance metrics, and provide ongoing coaching and development to support team effectiveness and growth.
• **Process Improvement and Standardization:** Assess existing workflows, identify inefficiencies, and implement process improvements. Develop and reinforce SOPs, tools, and best practices to ensure consistency and scalability.
• **Data, Reporting and Operational Insights:** Track and analyze key performance indicators, generate reports, and use data to inform decisions, improve outcomes, and ensure accountability across teams.
• **Cross-Functional Coordination:** Partner with Program, Data, Finance, and other internal teams, as well as external stakeholders, to address operational issues, support program delivery, and maintain strong working relationships.
• **Compliance and Quality Assurance:** Ensure adherence to funder requirements, internal policies, and audit standards. Maintain high-quality documentation and proactively address risks or gaps in compliance.
• **Additional Duties:** Perform other responsibilities and activities as needed to support departmental and organizational objectives.

Operations Manager

Salesforce Developer

• Design, develop, test, document, and deploy custom Salesforce solutions using Apex (classes, triggers, asynchronous Apex, batch Apex, queueable, and scheduled jobs), Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, and SOSL, Omni-Channel flow, and flow orchestration.
• Build, configure, and maintain Brilliant Corners’ Experience Cloud (Community) user portal, including custom Lightning components, branding, sharing models, guest user access, and self-service workflows for external community users
• Develop and maintain integrations between Salesforce and FormAssembly, including dynamic prefill, connector configuration, response processing, and downstream record creation/updates within the Experience Cloud portal
• Design and implement REST and SOAP API integrations with internal and third-party systems, including authentication (OAuth 2.0, JWT), Named Credentials, Platform Events, and Salesforce Connect where appropriate
• Write unit tests that meet or exceed Salesforce required code coverage thresholds and follow test-driven development best practices
• Partner with Salesforce Administrators to convert configuration requirements into code-based solutions when declarative tools are insufficient, and refactor custom code into declarative tools where appropriate
• Coordinate work with the Salesforce Administrator Supervisor, Product Development team, Project Managers, and other technical staff to deliver on project specifications and timelines
• Manage code through version control (Git/GitHub), branching strategies, and pull request workflows
• Use Salesforce DX (SFDX), CLI, scratch orgs, and CI/CD pipelines (e.g., GitHub Actions, Copado, Gearset, or similar) to manage releases across sandboxes and production
• Manage system changes without interruption to the user or impact to other workflows and processes, including coordinated deployments and rollback planning
• Act as a Salesforce development subject matter expert for integrations with other internal data systems
• Research, evaluate, and implement third-party AppExchange applications that support and enhance business processes and end-user experience
• Monitor system performance and proactively identify and resolve governor limit, query optimization, and bulkification issues
• Develop technical documentation, field maps, data dictionaries, and integration diagrams for custom work in Salesforce
• Assist with migration of legacy systems and processes into Salesforce, including data modeling, ETL design, and validation
• Ensure data integrity through code-level validation, duplicate handling, secure sharing models, and compliance with data retention policies
• Respond to user requests for support in a timely manner via the ticketing system and continually seek ways to enhance the end-user experience
• Adhere to organizational naming conventions, coding standards, and architectural guidelines
• Other duties as assigned

Accounting Manager

• Supervise, mentor, and develop a team of 3 accountants, including conducting regular check-ins, performance feedback, and annual reviews (via Lattice)
• Oversee full-cycle accounts payable processes, including review and approval of bill entries, payment requests, and vendor disbursements
• Manage weekly check runs and coordinate urgent check processing, including in-office check preparation as required
• Upload and monitor check payments through banking platforms, including Positive Pay
• Oversee employee reimbursement processing and company-wide credit card reconciliations
• Partner with HR regarding benefits-related payments and staff reimbursements
• Ensure timely and accurate communication with Programs and Departments supported by the NorCal AP team
• Review team output to ensure accuracy, completeness, and adherence to established deadlines
• Manage allocation of shared organizational costs and ensure proper coding and distribution
• Reconcile and process rent roll data for multiple programs; upload to accounting system (Intacct) for bill creation and client invoicing
• Assist with month-end close activities, including recording bank transactions, ZBA transfers, and bank fees
• Reconcile assigned balance sheet accounts and maintain supporting schedules
• Oversee prepaid expenses and amortization schedules, ensuring accurate journal entries
• Support audit requests and provide required documentation
• Approve timecards and review job costing/timekeeping reports
• Assist with 1099 preparation and filings
• Calculate mileage stipends
• Participate in Finance and cross-functional meetings to support process improvements and system enhancements
• Cross-train with other accounting functions to provide backup support as needed
• Evaluate existing accounts payable and related financial processes; identify opportunities for efficiency, accuracy, and internal control improvements, and support implementation of enhancements as business needs evolve
• Perform other duties as assigned in support of departmental and organizational needs

Accounting Supervisor – AP

• Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
• HPU/Contracts and Grants Team - This team processes a variety of client related payment requests to support clients in retaining their housing as well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking. As well as vendor documentation management and compliance tracking. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
• Move-In Assistance Team - This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners.
• Applications & Closeout Team - This team processes client applications for the FHSP program ensuring that all data is correct and supports case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on Salesforce and entering AR into Intacct, responding promptly to funders and vendors, and providing on-going reporting to partners.

Operations Specialist

Manager

• Partakes in the oversight of a team of Maintenance Technicians.
• Train Maintenance Technicians no less than quarterly; answer/troubleshoot advanced technical questions, conduct assessments of maintenance technicians’ skills, knowledge, and abilities.
• Establishing quality assurance program, perform physical quality assurance inspections, send annual customer service questionnaires to service providers, and organize the results into action items.
• Supports the completion of preventive maintenance tasks on a reoccurring schedule. Ensures that Maintenance Technicians are trained on preventative Maintenance tasks, or that vendors are selected for reoccurring service.
• Participation in Reserve for Replacement planning and implementation of activities as assigned.
• Participate in other projects as needed, including but not limited to contractor vetting and contract negotiation, and managing rehabilitation projects of occupied properties as assigned, and tasks related to home turnovers.
• Optimize the use of our current work order system amongst Maintenance Technicians and Property Managers, including establishing metrics for maintenance repairs, ensuring consistent/accurate utilization, and producing reports.
• Includes daily use of Salesforce.
• Responsible for maintaining inventory control of all tools, equipment, and vehicles and shall participate in the vehicle maintenance management program.

Regional Facilities Manager

• - Reviews Financial Reports and implementing appropriate controls
• - Ensure successful day-to-day financial management of the properties/portfolios
• - Develop and monitor annual property/portfolio budgets
• - Review and revise monthly budgeted-to-actual profit and loss statements, balance sheets, reserve and security deposit reports, and other financial reports, investigate and correct significant variances, miscoding, etc.
• - Implement rent collection procedures to minimize rent receivables
• - Approve check requests for payment and review all high-cost capital expenditures, service contracts, and contracted repairs
• - Assist in the preparation of records for year-end audits

Regional Property Manager

• The Property Manager is responsible for the day-to-day implementation of property management policies and procedures to ensure high-quality, well-managed homes across LASH and Supportive Housing Management (SHM) portfolios.
• Oversees Vendors and maintenance technicians for assigned LASH and SHM properties.
• Demonstrates strong project management skills with the ability to obtain bids, coordinate repairs, and complete projects timely and efficiently.
• Builds strong relationships with internal teams, residents, service providers, and community partners.
• Participates in ongoing trainings and professional development to remain knowledgeable in property operations, compliance and best practices.
• Addresses day-to-day property, operational, and resident issues with sound judgement and urgency.
• Prepares required program reports as requested and on a daily, weekly, or monthly basis.
• Manages and responds to work order requests received from tenants, partners, and/or program managers.
• Ensures coverage/provides response to emergency maintenance issues (24 hours a day, 7 days a week).
• Performs regular property inspections to ensure buildings and homes are being properly maintained, that mechanical devices are in working order, and that the environments are safe.
• Supports resident housing stability through professional communication, leading by example, timely follow-up and problem resolution.

Temporary Property Manager

• Lead daily FI workflows, including intake/onboarding, approvals, payment processing, exception handling, and month-end reconciliation.
• Monitor SLAs, spenddown, variance, and payment timeliness.
• Serve as the operations liaison for Program Directors and regional teams, providing guidance, troubleshooting, and escalation support.
• Ensure operational alignment and consistent service delivery across programs and regions.
• Manage, optimize, and drive adoption of ERP, contract management, and related systems.
• Configure workflows, user roles, automations, and data quality controls.
• Develop dashboards, KPIs, and reports that ensure accurate, actionable operational and financial insights for leadership.
• Map, redesign, and standardize workflows for efficiency, scalability, consistency, and compliance.
• Create and maintain SOPs, templates, and standardized toolkits.
• Embed compliance checkpoints into operational and program workflows and ensure documentation aligns with funder and audit requirements.
• Identify bottlenecks and lead continuous improvement initiatives.
• Develop and deliver training for systems, workflows, and SOPs.
• Lead change management efforts to support adoption and sustained use.

Associate Director of Operations

Learning and Development

• Design, develop, and deliver basic and specialized technology training based on the needs of the organization and end users
• Coordinate and facilitate training sessions, both in person and virtual, managing logistics, scheduling, and ensuring smooth delivery.
• Design and expand learning resources that includes but is not limited to, user guides, instructional material, and self-study documents
• Interface extensively with internal management to identify training needs and priorities, and design effective training plans to address those needs.
• Collaborate with Product Development team on updates and additions to software where end-user training is required to ensure successful user adoption
• Develop and modify training assessments and evaluations with an eye toward quality improvement
• Monitor and report on training attendance, metrics, and outcomes to track progress and assess the impact of training initiatives.
• Evaluate the effectiveness of training programs and modify content as necessary to ensure continuous improvement.
• Conduct skills and knowledge assessments for staff members to identify areas for growth and development for technology.
• Collaborate with Learning & Development, Program Development, and other cross-departmental partners on agency-wide trainings, including onboarding.
• Research new and existing functionality of training software and tools that would improve the training experience for end users
• Perform other job-related duties as assigned, taking on additional responsibilities and contributing to the overall success of the Data and Tech Department

Technology Training Specialist

Program Manager

• Work closely with the FHSP Associate Directors and Director, and other FHSP Managers to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos.
• Collaborate with L.A. County Department of Homeless Services and Housing, Department of Mental Health (DMH) and Office of Diversion and Reentry (ODR), other government partners, Intensive Case Management Services organizations (ICMS), and other funders.
• Identify and secure housing options for program participants in various settings.
• Provide move-in assistance and rental subsidy disbursements, coordinate with case managers, and assist with neighborhood relations.
• Collaborate on the development of FHSP policies and procedures.
• Manage and provide professional development opportunities to the Program Supervisors.
• Work under the direction of an FHSP Associate Director.