Brilliant Corners

Analyst

• - Conduct research, data analysis, and best-practice reviews to inform policy development.
• - Gather and integrate feedback from funders, stakeholders, and internal teams through regular meetings.
• - Draft, revise, and maintain policy documents and internal guidelines with, precise version control.
• - Design and coordinate surveys, interviews, and focus groups to capture staff perspectives.
• - Organize and prepare meeting agendas, notes, and scheduling for stakeholder discussions.
• - In coordination with the policy manager, support the development and refinement of training materials related to policy implementation.
• - Assist in refining systems for policy prioritization, documentation, communication, and implementation.
• - Partner with cross-departmental teams to ensure policies reflect staff input, operational needs, and data insights.

Policy Analyst

Accounts Payable

• Supervise, coach, and develop Staff Accountants, including workflow management, training, and performance evaluations
• Oversee and review high-volume accounts payable processing, ensuring invoices are properly approved, coded, and paid accurately and on time (checks, ACH, and wires)
• Maintain oversight of vendor setup, W-9 collection, and resolution of discrepancies in coordination with internal departments and vendors
• Manage daily and monthly financial operations, including rent roll processing, bank reconciliations, and accruals
• Lead and coordinate monthly and year-end close processes and support external audit and 1099 preparation
• Ensure compliance with GAAP, nonprofit regulations, and funder/donor reporting requirements
• Collaborate with program teams and Finance leadership to support budgeting, forecasting, and funder reporting
• Identify and implement process improvements to streamline operations and strengthen internal controls
• Utilize and help optimize systems including Sage Intacct (ERP), Paycom (HR/payroll), Lattice (performance management), and Salesforce (program tracking)
• Support special projects and perform other duties as assigned by the Accounting Manager

Senior Accountant – Accounts Payable

Accounting Manager

• Responsible for corporate monthly close of all corporate cost centers, ensuring that internal and external monthly reporting is timely and accurate
• Responsible for Brilliant Corners’ corporate audit schedules (corporate balance sheet accounts, federal awards, restricted gifts, and grants receivable).
• Responsible for financial administration of program-based monthly, quarterly and annual billing and reporting, as needed
• Responsible for financial administration of concurrent grants both public and private with various payment methods, compliance and reporting requirements and deadlines
• Extract accounting data to facilitate the timely billing and collection of grant receivables, verifying compliance and accuracy.
• Provide financial support for fiscal year public grants budget process as well as budget amendments.
• Assist in the financial closeout process of completed projects and ensures that all pending financial issues are resolved and necessary information is provided
• Manage cost accounting template and allocation guidance for team.
• Responsible for uploading and maintain payroll information between HR system and Accounting system.
• Assist in the grant accounting process and reconciliation to develop records. Prepare reporting on conditional & unconditional funds for departments, and for management to track the availably and utilization of funds.
• Record inter-entity transactions; and analyze and track true-ups of other entities due to Brilliant Corners.
• Collaborate with program leadership to develop funder and internal program budgets.
• Provide cash projections and other AR Aging and various reporting as needed.
• Cross train with other Finance personnel to support as needed.
• Participates in the ongoing development and improvement of financial systems.
• Other duties as assigned by Finance team leadership.

Accounting Supervisor

Operations

• Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
• HPU/Contracts and Grants Team -This team processes a variety of client related payment requests to support clients in retaining their housing as well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking. As well as vendor documentation management and compliance tracking This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
• Move-In Assistance Team – This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners.
• Applications & Closeout Team – This team processes client applications for the FHSP program ensuring that all data is correct and supports case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and vendors, and providing on-going reporting to partners.

Operations Specialist

Human Resources

• Conducts weekly, biweekly or monthly meetings with respective business unit leaders.
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal counsel as needed/required.
• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions). Including, strategic partnership for business units as it relates to all areas of the program’s functions.
• Supports People Operations initiatives, projects, and goals. This will include working heavily with our organizational development department and talent acquisition teams.
• Partners with Learning and Development to deliver leadership training programs and curriculum to enhance employee skills and support organizational growth.
• Collaborates with leadership to identify training needs and create development plans to address skill gaps and future growth opportunities.
• Partner with union stakeholders to address employee needs and advance shared initiatives.
• Other duties as assigned.

Human Resources Business Partner

Manager

• Process and accept referrals from Probation.
• Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement, in collaboration with clients, individualized case management services plans that ensure housing stability and identify short and long-term goals.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Meet with clients frequently and regularly in the home, community, and office.
• Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, in order to strategically address clients’ needs.
• Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
• Connect clients to a variety of community resources and services, including employment services at Chrysalis, physical and mental health services, substance use treatment, government benefits, education/vocational programs, parenting programs, etc.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with all Breaking Barriers partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services.
• Provide aftercare case management services for 3 months after program completion.
• Maintain updated and accurate client files and documentation.
• Participate in weekly staff meetings and other agency events as requested.

Case Manager

• Oversee overall operation and day-to-day implementation of property management policies for single-family Care Homes and supportive housing
• Ensure compliance with federal, state, and local laws and regulatory agencies
• Manage and supervise maintenance staff and contractors; oversee maintenance program and work orders
• Conduct property inspections, monitor preventative maintenance and annual inspections
• Respond to and provide direction during after-hours emergencies
• Train, mentor, and onboard Property Managers, Maintenance Technicians, and Program Associates
• Serve as Regional Property Manager when assigned or when the Regional Manager is unavailable
• Develop and propose improved systems and processes to increase efficiency and service quality
• Represent the organization to public agencies and the community
• Provide advisement/direction on property and resident issues to other Property Managers
• Provide input to Regional Property Manager for annual operating budget and manage reserve for replacement funds
• Monitor vendor payments and coordinate with Program Associate and Accounting for timely payment

Senior Property Manager

• Responsible for overall operation and day-to-day implementation of property management policies and procedures for single-family care homes
• Oversee maintenance program, directly supervising maintenance staff, conducting property inspections, and monitoring work orders
• Acquire bids and complete repair projects; manage project and construction tasks efficiently and timely
• Develop and maintain working relationships; cultivate teamwork and exemplary customer service; provide training as needed
• Represent organization to public agencies and the community; advise on property matters and report resident issues
• Establish emergency maintenance schedule and provide after-hours emergency response and direction
• Ensure preventative maintenance tasks and physical inspections are completed; review completed and outstanding work orders
• Prepare lists of capital replacements and submit to Regional Manager; bid out and select contractors; negotiate and monitor vendor agreements
• Schedule repairs and service contracts and provide Service Providers notice; ensure great move-in experience and tenant retention
• Communicate status of work orders, inspections, and service schedules in writing and verbally
• Financial management: supervise rent collection, review delinquencies, compare lease info to rent roll monthly, approve capital expenditures and ensure timely invoice processing
• Manage reserve funds and collaborate on eligible tax exemptions; maintain accurate maintenance records in Box or Salesforce
• Ensure compliance with leases, accounting/reporting procedures, Regional Centers, state licensing, fair housing, building/fire/ADA codes; ensure vendors are insured and licensed
• Adhere to department policies and create/update internal documents as assigned

Property Manager

• Work with internal and external partners to receive, review, and process various requests for FHSP programs
• Process client and unit-related payment requests including general assistance, ARVU, rental subsidies, utilities using Intacct and/or Excel
• Track payments and respond promptly to payment inquiries from vendors, funders, case management, and internal departments
• Support contract preparation, execution, tracking, vendor documentation management, and compliance tracking for contracts and grants
• Process move-in assistance payments, generate unit contracts and participant/landlord agreements, and provide ongoing reporting
• Handle applications and closeout tasks including accounts receivable at move-out, security deposit returns, damage mitigation, and invoicing
• Collaborate with Data & Technology, Finance, and Program Directors to standardize payment processing, reporting, invoicing, rent roll integration (Salesforce and Intacct), automations, and process improvements
• Provide customer-service-oriented communication and maintain accurate records and reporting

• Location: Los Angeles/San Francisco
• Reports to Deputy Chief Operating Officer (DCOO) and works closely with Chief Operating Officer (COO).
• Lead a statewide Operations Department; direct and coordinate all functions of the Operations Department.
• Spearhead design and expansion of fiscal intermediary services.
• Lead enterprise resource planning activities, including procurement and implementation of contracts management system.
• Assess systems and processes, identify inefficiencies, and lead initiatives to improve workflows, standardization, and scalability.
• Develop and implement metrics and dashboards to measure operational performance, accountability, and impact.
• Lead operational improvement projects from concept to implementation, ensuring staff adoption and sustainable results.
• Lead, coach, and inspire a diverse, geographically distributed team; guide and support Associate Directors responsible for program operations, contracts, budgeting, and compliance.
• Define roles and responsibilities, create professional development plans, and empower direct reports to manage day-to-day operations.
• Oversee budgeting, allocations, and contracts teams; ensure government contracts and braided funding streams are managed in accordance with funder requirements and agency policies.
• Partner with Program Directors, Housing Services, Property Management, Housing Development, Finance, and Data & Technology to align operational systems with service delivery goals.
• Engage with funders, community partners, and government agencies.
• Embed DEIB principles in operational policies, staffing, and leadership.

Director of Operations

Director

• Organization: Brilliant Corners provides housing and housing-related services to California’s most vulnerable individuals, focusing on those transitioning from or at risk of homelessness or institutionalization.
• Department: Program Development team supports quality assurance, program evaluation, program policy, client engagement, and staff development across Housing Services.
• Role overview: Director of Evaluation and Engagement leads mixed-methods evaluation and participant engagement for the Housing Services Division.
• Responsibilities: design and implement division-wide evaluation frameworks; lead full life cycle of evaluation from research design to dissemination; develop metrics and data collection tools; translate findings into reports, dashboards, and presentations.
• Engagement: lead inclusive participant engagement strategies, co-lead participant advisory boards, design and facilitate focus groups/interviews/surveys, and create stakeholder feedback loops.
• Strategy & collaboration: advance strategic plan objectives and KPIs, collaborate with program leadership, data, policy, quality assurance, and communications; contribute to grant proposals and reporting.
• Supervision: supervise and mentor staff supporting evaluation and engagement work (may include future supervisory responsibilities).
• Experience: preferred experience in homelessness services, housing, public health, or other human services sectors.