Brilliant Corners

Operations

• **Financial Processing & Compliance:** Accuracy ensure payments and financial assistance; maintain error‑free records in Intacct/Excel; resolve exceptions and complex cases while ensuring full compliance with funder requirements, documentation standards, and audit expectations.
• **Data Quality, Reporting & Operational Insights:** Maintain high‑quality, policy‑compliant documentation; track payments and workloads across systems; produce reports and metrics to monitor performance, identify risks, and drive process improvements
• **Cross‑Functional Coordination & Customer Service:** Collaborate with internal teams, case managers, and external partners to resolve documentation issues, ensure timely communication, and support urgent housing needs.
• **Team Leadership & Process Improvement:** Supervise and develop staff; set performance expectations and ensure quality oversight; standardize workflows and streamline processes to improve accuracy, turnaround times, and alignment with program goals.

Operations Supervisor

Data Analyst

• Perform data analysis using multiple data sources.
• Develop, implement, and maintain reports and dashboard visualizations.
• Create mapping and documentation for data sets, reports, and dashboards for technical and non-technical stakeholders.
• Create best-practice documentation on data mining, analysis, and visualizations to support user training, onboarding, and adoption.
• Collaborate with stakeholders to understand data needs, gather requirements, build performance indicators, and identify trends and opportunities.
• Support identification, maintenance, and improvement of ETL/ELT processes.
• Participate in projects across the unit, department, and organization by providing data support, including integration, migrations, and analysis.
• Coordinate and communicate closely with stakeholders to ensure education and adoption of new reports and dashboards.
• Support in performing program impact and gap analysis.
• Other duties as assigned.