Brilliant Corners

Data Analyst

• Perform data analysis using multiple data sources.
• Develop, implement, and maintain reports and dashboard visualizations.
• Create mapping and documentation for data sets, reports, and dashboards for technical and non-technical stakeholders.
• Create best-practice documentation on data mining, analysis, and visualizations to support user training, onboarding, and adoption.
• Collaborate with stakeholders to understand data needs, gather requirements, build performance indicators, and identify trends and opportunities.
• Support identification, maintenance, and improvement of ETL/ELT processes.
• Participate in projects across the unit, department, and organization by providing data support, including integration, migrations, and analysis.
• Coordinate and communicate closely with stakeholders to ensure education and adoption of new reports and dashboards.
• Support in performing program impact and gap analysis.
• Other duties as assigned.

Manager

• Process and accept referrals from Probation.
• Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement, in collaboration with clients, individualized case management services plans that ensure housing stability and identify short and long-term goals.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Meet with clients frequently and regularly in the home, community, and office.
• Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, in order to strategically address clients’ needs.
• Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
• Connect clients to a variety of community resources and services, including employment services at Chrysalis, physical and mental health services, substance use treatment, government benefits, education/vocational programs, parenting programs, etc.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with all Breaking Barriers partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services.
• Provide aftercare case management services for 3 months after program completion.
• Maintain updated and accurate client files and documentation.
• Participate in weekly staff meetings and other agency events as requested.

Temporary Case Manager

Operations

• Lead a multifaceted team that plays a critical role in expanding high-quality housing access and ensuring utilization of vacant unit portfolio.
• Directly supervise managers and their three respective interconnected teams: unit acquisition, portfolio utilization and matching, and inspection support across the entire FHSP.
• Shape the vision for the housing team, ensuring strong strategies for vacant unit portfolio sourcing, efficient and effective portfolio utilization, and high quality and participant-centered inspections.
• Collaborate closely with internal stakeholders including Tenancy Supports teams, Program Operations and Data & Technology, to create processes that support housing stability and produce strong outcomes.
• Implement process improvements, refine current practices and shape priorities and strategic planning.
• Foster the use of data to identify gaps, anticipate program needs, and guide continuous improvement while also translating data into compelling narratives that demonstrate impact to funders and build buy-in among internal stakeholders.
• Build cross-functional coordination to help teams anticipate challenges, resolve issues collaboratively, and maintain momentum across initiatives.
• Serve as a thought partner to the FHSP Director and a key member of the FHSP Leadership Team and Housing Services Leadership Team, contributing to program and agencywide priorities that shape the future of housing access within the Flexible Housing Subsidy Pool (FHSP).

Associate Director of Operations

Director

• Lead a multifaceted team that plays a critical role in expanding high-quality housing access and ensuring utilization of vacant unit portfolio.
• Directly supervise managers and their respective interconnected teams: unit acquisition, portfolio utilization and matching, and inspection support across the entire FHSP.
• Shape the vision for the housing team, ensuring strong strategies for vacant unit portfolio sourcing, efficient and effective portfolio utilization, and high quality and participant-centered inspections.
• Collaborate closely with internal stakeholders including Tenancy Supports teams, Program Operations and Data & Technology, to create processes that support housing stability and produce strong outcomes.
• Implement process improvements, refine current practices and shape priorities and strategic planning.
• Foster the use of data to identify gaps, anticipate program needs, and guide continuous improvement while translating data into compelling narratives that demonstrate impact to funders.

Associate Director

Analytics Engineer

• Design, develop, implement, and maintain data models used for reporting and analytics.
• Work with Data Analysts and other business teams to identify and develop ETL/ELT processes to automate, orchestrate, and maintain data pipelines.
• Maintain data documentation and definitions, including data quality standards and business logic for metrics/KPIs, naming and formatting conventions and detailed specifications/documentation for analytics code.
• Maintain version control for, test, and continuously integrate analytics code into testing and production environments.
• Monitor data models and pipelines to ensure performance meets internal service level agreement.
• Collaborate with Data Analysts to build dashboards and visualizations that show trends, patterns, and outliers in the data pipeline and models. As well as, maintain current inventory of reports and dashboards and publish this information to business users.
• Work with Product Development and other business teams to consolidate and integrate data from and between multiple data sources (such as Salesforce, Financial Systems, HRIS, and other data sources).
• Maintain and update (as necessary) existing integration infrastructure, with a focus on streamlining and consolidating processes.
• Help evaluate and validate new and existing tools or development needs to suggest improvements and streamline operations.
• Support updates/upgrades, configuration and troubleshooting for business intelligence tools.
• Help coach Data Analysts on software development best practices.