Operations Manager

Brilliant Corners

Operations Manager overseeing daily workflows and supervising operations teams. Ensuring high-quality service delivery at Brilliant Corners providing housing services to vulnerable individuals.

Posted 6/11/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $82,000 per yearWebsite

About the role

Key responsibilities & impact

**Operations Oversight and Service Delivery:** Manage daily workflows to ensure timely, accurate processing of applications, payments, and program services. Monitor turnaround times, service quality, and resolve escalations or complex cases as needed.
**Team Leadership and Performance Management:** Supervise Operations Supervisors and/or senior staff, set clear expectations, track performance metrics, and provide ongoing coaching and development to support team effectiveness and growth.
**Process Improvement and Standardization:** Assess existing workflows, identify inefficiencies, and implement process improvements. Develop and reinforce SOPs, tools, and best practices to ensure consistency and scalability.
**Data, Reporting and Operational Insights:** Track and analyze key performance indicators, generate reports, and use data to inform decisions, improve outcomes, and ensure accountability across teams.
**Cross-Functional Coordination:** Partner with Program, Data, Finance, and other internal teams, as well as external stakeholders, to address operational issues, support program delivery, and maintain strong working relationships.
**Compliance and Quality Assurance:** Ensure adherence to funder requirements, internal policies, and audit standards. Maintain high-quality documentation and proactively address risks or gaps in compliance.
**Additional Duties:** Perform other responsibilities and activities as needed to support departmental and organizational objectives.

Requirements

What you’ll need

**Professional Experience**
- 3+ years of experience in operations, program administration, or related roles
- 3+ years of management or supervisory experience required
- Experience in compliance-driven or government-funded environments preferred
- Experience with financial processes, payments, or fiscal intermediary models preferred
**Knowledge, Skills, and Abilities**
- Strong leadership skills with experience managing teams and driving performance
- Ability to translate strategy into clear operational processes and outcomes
- Strong analytical and problem-solving skills with attention to detail
- Excellent organizational and time management skills; able to prioritize competing demands
- Effective communicator with strong interpersonal and cross-functional collaboration skills
- Experience working with data systems and reporting tools (e.g., Salesforce, Intacct, Excel)
- Demonstrates sound judgment, accountability, and adaptability in a fast-paced environment
- Commitment to equity, inclusion, and culturally responsive practice

Benefits

Comp & perks

- Health Care Plan (Medical, Dental, & Vision)
- Retirement Plan (With 5% Match)
- Life Insurance (Basic, Voluntary and AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
- Wellness Resources
- Hybrid Work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementprogram administrationcompliancefinancial processesdata analysisperformance metricsprocess improvementreport generationSOP developmentrisk management

Soft Skills

leadershipanalytical skillsproblem-solvingorganizational skillstime managementcommunicationinterpersonal skillscollaborationadaptabilityaccountability