Brenntag

Sales

• The Sales Support Coordinator is responsible for supporting and assisting the outside sales team in a designated region/territory.
• Providing sales support as well as maintaining and updating CRM sales related information including samples, opportunities, product variance comments, forecast notes, marketing intelligence, and call summaries.
• Interact with customers.
• Assist the sales team so they can spend more time in front of customers.
• Assists in tracking KPI’s for Account Managers as determined by the Sales Managers.
• Helps track and assists with the execution of sales growth plans.

Sales Support Coordinator

Account Manager

• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
• Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
• Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).

Account Manager – Pharma

Manager

• Define and deliver the Country Beauty & Care sales strategy
• Plan and implement sales and marketing activities at a customer, market and supplier level
• Lead, develop and provide focus and direction to the commercial team
• Manage, build, and maintain strong relationships with key customers
• Support Brand Owner account management
• Coordinate sales and product strategic alignment
• Manage pricing and contract negotiations
• Provide technical support and product training
• Undertake regular joint visits with the commercial teams
• Coordinate Principal visits and arrange technical training sessions
• Ensure all business activities are conducted according to corporate guidelines
• Contribute to the development and maintenance of the Business Unit strategy
• Manage overall Country financial performance of the Business Unit
• Lead the commercial team in setting and achieving regionally agreed budgeted sales and gross margin targets
• Complete monthly reporting and provide ad hoc reporting as requested
• Identify and assist in implementation of process improvement opportunities
• Manage Customer Service Excellence
• Review Job7’s and follow through to action improvements

Business Manager

• Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit
• Utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs
• Identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross- and range-selling as well as with new leads
• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction
• Identify customer potentials, i.e., opportunities for cross-and range-selling to existing customers and engage relevant stakeholders
• Set strategies and targets for growth of customers in assigned territory
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals

Account Manager – Specialties HI&I

Engineer

• Provide facility and process troubleshooting, facility and process design and management
• Assist with needs related to process safety and training, project design and implementation, regulatory and compliance assistance
• Support of project work related to the business
• Responsible for day-to-day and long-term process support and process optimization in all areas of the assigned facilities
• Improve process safety, efficiency, reliability, improve product quality, and reduce manufacturing costs
• Assist and manage active projects within Brenntag facilities
• Conduct audits of manufacturing/blending/distribution processes as needed

Project Engineer

• Achieves sales levels set forth by company to meet annual targets.
• Achieves gross profit levels set forth to assure company and regional growth on an annual basis.
• Maintains and manages an effective distribution network for the regional customer base.
• Develops and maintains good intra-regional working relationships.
• Conducts meetings with personnel for purposes of meeting goals and objectives.
• Staff and trains regional sales force.
• Directs the development of annual territory objectives and goals in conjunction with marketing.
• Completed joint sales calls to each territory to maintain a corporate link with the account base.
• Schedules, plans, and conducts regional sales meetings.
• Conducts market research programs on a regional basis.
• Maintains presence with various industrial societies.
• Completes quarterly reports.
• Ensures compliance with all company policies and all regulatory agencies.

Manager, Sales Performance

Account Executive

• Develop business for gold/silver/bronze (high) accounts, incl. basket/ product selling, cross-selling and value-based pricing.
• Build strong customers relationship with existing customers and develop new customers.
• Complete monthly sales forecasting using internal forecasting software.
• Complete all internal training and comply with all Brenntag's policies/guidelines.
• Communicate with internal stakeholders to ensure smooth deliveries / projects execution.
• Execute customer visits, prepare, coordinate, negotiate, close proposals, respond to RFQs.
• Identify customer potential and plan to monetize.
• Identify, prioritize and convert prospect business using salesforce.
• Manage inventories, receivables and customers' complaints.
• Participate in customers' tender and follow through the internal approvals till contracts finalization.
• Perform any other new task request by manager.
• Plans on closing budget gaps and meeting yearly budget set.
• Prepare all call reports after customers/suppliers/internal meetings.
• Update key information from markets/customers to internal team promptly.

Senior Sales Executive – Sales Manager

• Customer Business Development for assigned territory (65%)
• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
• Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Essentials sales staff).
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
• Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management, Industry Marketing Management, Application Development).
• Act as major point of contact to customers in assigned territory in all commercial matters.
• Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
• Leverage Brenntag Connect to generate and maximize sales.
• New customer generation (10%)
• Spot opportunities for launching sales projects in cooperation with other departments like Industry Marketing Management, Application Development and suppliers.
• Identify and prioritize prospective customers.
• Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
• Liaise with Brenntag Essentials sales staff on customers with new Brenntag Specialties business opportunities.
• Sales & General Admin (15%)
• Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management/ Industry Marketing Management.
• Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
• Update and maintain customer opportunity pipelines and potentials in the CRM system
• Complete sales and revenue-related reporting.
• Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function.
• Provide regular forecasts of product demand from customers to Industry Marketing Management to optimize projected demand requirements.
• Know-How Management (10%)
• Maintain an up-to-date level of product, technical, and application knowledge, e.g., via training.
• Keep up to date with changes and updates in the product/solution portfolio and in the market.
• Keep up to date on feedstock and upstream developments that impact product price movements.

Customer Support

• Create a positive Customer Experience by providing timely communication based on Customer needs.
• Responsible for accurate and prompt processing of customer orders and full order life cycle management.
• Build and Develop Customer Relationships through open, knowledgeable, and interactive communication.
• Compliance, Regulations, and Policy Alignment across daily functions ensuring service meets expectations.

Customer Service Representative

Business Development Rep

• Drive sustainable and profitable growth within the CASE market segments.
• Identify and develop new business opportunities, strengthening strategic customer and supplier relationships.
• Introduce innovative material and application solutions aligned with Brenntag’s regional and global strategy.
• Build and maintain strong relationships with principals to remain informed on new raw materials, formulation technologies, application developments, and market trends.
• Promote Brenntag’s technical capabilities and product portfolio at key accounts, working closely with technical and application support teams.
• Develop and execute structured business plans with defined short-, medium-, and long-term objectives aligned to budgets and strategic growth targets.
• Collaborate with internal stakeholders to develop competitive pricing strategies and support complex customer negotiations.
• Actively manage and maintain a robust project and opportunity pipeline to ensure successful commercialisation and return on investment.
• Represent Brenntag at industry events, customer forums, and trade shows to enhance brand visibility and market positioning within the CASE industry.

Business Development Specialist

Customer Success Manager

• Lead and Empower Regional Teams
• Partner with Business Units to Drive Market-Aligned Service
• Deliver Tailored, Customer-Centric Solutions
• Strengthen Relationships and Build Trust
• Collaborate for Business Alignment and Impact
• Drive Customer Experience Excellence
• Respond with Agility and Ownership
• Report, Analyze, and Share Insights
• Simplify and Streamline for Efficiency

Senior Manager, Customer Engagement – Distribution Experience

Operations

• Champion a strong safety culture and ensure compliance with all company safety policies, environmental regulations, and federal/state/local requirements (e.g., OSHA, EPA, DOT).
• Proactively identify and mitigate operational risks and hazards.
• Ensure all sites meet or exceed internal safety and environmental performance metrics.
• Oversee the daily operations multiple distribution locations, ensuring efficient product handling, storage, transportation, and customer delivery.
• Develop and implement operational strategies that improve productivity, reduce costs, and enhance service qualities.
• Ensure proper inventory management, facility maintenance, and equipment reliability.
• Support capital project planning and execution.
• Lead, mentor, and develop site managers and their teams to build strong leadership pipelines and operational expertise.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Conduct regular performance reviews and ensure alignment with company goals.
• Ensure all facilities operate in full compliance with regulatory and industry standards, including chemical handling, storage, and transportation requirements.
• Maintain audit readiness and support inspections by regulatory agencies.
• Partner with EHS, Quality, and compliance teams to maintain certifications and reporting requirements.
• Develop and manage operational budgets for the area of responsibility.
• Monitor KPIs and operational performance, identifying opportunities for improvement and implementing action plans.
• Collaborate with Sales, Supply Chain, and Customer Service to support growth initiatives and customer satisfaction.

Regional Operations Manager

Compliance

• Oversee daily operations and strategic development of the Regulatory Compliance and Document Management function across North America
• Manage a team responsible for product setup, supplier documentation, TraceGains management, and regulatory surveillance activities
• Ensure accuracy, compliance, and efficiency in supporting customer and supplier documentation needs
• Lead a team responsible for product setup, supplier documentation management, and document approvals
• Develop and monitor metrics related to document turnaround time, accuracy, and compliance rates
• Oversee document acquisition, review, and approval for all supplier documents
• Monitor expired or missing documents and ensure proactive resolution
• Track and communicate relevant regulatory changes across North America and LATAM
• Represent Regulatory Compliance in customer-facing meetings and provide regulatory documentation as needed
• Facilitate communication and document flow between proactive and reactive teams to improve efficiency

Regulatory Compliance Lead

• Lead a team responsible for product setup, supplier documentation management, TraceGains oversight, and document approvals.
• Ensure consistent application of documentation and regulatory standards across all product categories and systems.
• Serve as the primary escalation point for document-related issues and regulatory concerns.
• Develop and monitor metrics related to document turnaround time, accuracy, and compliance rates.
• Mentor and coach team members to build technical and regulatory competency.
• Oversee document acquisition, review, and approval for all supplier and Brenntag-generated documents.
• Manage TraceGains workflows for supplier document control, ensuring compliance for active materials.
• Coordinate document requests from customers and ensure prompt responses through efficient communication and prioritization.
• Support product removal/deletion and change notification processes, including supplier updates and specification revisions.
• Monitor expired or missing documents and ensure proactive resolution.
• Track and communicate relevant regulatory changes across North America and LATAM.
• Support compliance with FDA, Health Canada, ANVISA, and related regional frameworks.
• Collaborate with regional Regulatory Affairs and Quality Assurance teams to interpret and implement new regulatory requirements.
• Partner with Product Management and R&D to ensure specifications align with current regulatory expectations.
• Represent Regulatory Compliance in customer-facing meetings and provide regulatory documentation or statements as needed.
• Collaborate with Sales, Quality, and Commercial to ensure all documentation supports customer expectations and supplier standards.
• Partner with the appropriate departments to ensure supplier compliance and documentation accuracy.
• Facilitate communication and document flow between proactive (Regulatory Compliance) and reactive (Regulatory Services) teams to prevent redundancy and improve efficiency.
• Maintain alignment between TraceGains, ERP, and SharePoint systems for document traceability and version control.
• Drive digital improvement initiatives, automation, and harmonization of documentation processes.
• Develop and deliver internal training on documentation workflows, TraceGains use, and regulatory standards.

• Lead a team responsible for product setup, supplier documentation management, TraceGains oversight, and document approvals.
• Ensure consistent application of documentation and regulatory standards across all product categories and systems.
• Serve as the primary escalation point for document-related issues and regulatory concerns.
• Develop and monitor metrics related to document turnaround time, accuracy, and compliance rates.
• Mentor and coach team members to build technical and regulatory competency.
• Oversee document acquisition, review, and approval for all supplier and Brenntag-generated documents.
• Manage TraceGains workflows for supplier document control, ensuring compliance for active materials.
• Coordinate document requests from customers and ensure prompt responses through efficient communication and prioritization.
• Support product removal/deletion and change notification processes, including supplier updates and specification revisions.
• Monitor expired or missing documents and ensure proactive resolution.
• Track and communicate relevant regulatory changes across North America and LATAM.
• Support compliance with FDA, Health Canada, ANVISA, and related regional frameworks.
• Collaborate with regional Regulatory Affairs and Quality Assurance teams to interpret and implement new regulatory requirements.
• Represent Regulatory Compliance in customer-facing meetings and provide regulatory documentation or statements as needed.
• Collaborate with Sales, Quality, and Commercial to ensure all documentation supports customer expectations and supplier standards.
• Partner with the appropriate departments to ensure supplier compliance and documentation accuracy.
• Facilitate communication and document flow between proactive (Regulatory Compliance) and reactive (Regulatory Services) teams to prevent redundancy and improve efficiency.
• Maintain alignment between TraceGains, ERP, and SharePoint systems for document traceability and version control.
• Drive digital improvement initiatives, automation, and harmonization of documentation processes.
• Develop and deliver internal training on documentation workflows, TraceGains use, and regulatory standards.