Brenntag

Manager

• Work with Brenntag’s strategic producer partners to learn their product portfolio
• Work with product and category managers, to identify and strategize entry into the potential target accounts
• Visit the accounts with the sales team weekly, and engage with customer’s R&D
• Engage with producer partners and suggest best solutions to the customer
• Engage with the application team to accelerate customer projects
• Follow up with the customers to ensure successful commercialization of the products
• Attend product training and extend training to the field account managers

Technical Development Manager – Nutrition

Human Resources

• Serve as a trusted advisor to leadership by supporting the Human Resources function; including planning, organizing, and overseeing departmental activities to support business objectives.
• Oversee, implement, and administer HR strategies, programs, policies, and procedures that align with organizational goals and Core Values.
• Partner with the Compensation & Benefits Managers to support compensation and benefits programs, including job architecture, market analysis, performance evaluation alignment, and program updates as needed.
• Ensuring proper communication to employees.
• Lead conflict resolution; conduct investigations, mediate disputes, and recommend and enforce consistent resolutions.
• Oversee full-cycle talent acquisition for all positions, ensuring fair, consistent, and legally compliant hiring practices; partner with leaders on candidate selection, interviews, offers, onboarding, and workforce planning.
• Lead employee lifecycle processes including onboarding, employee relations support, performance management, development planning, career pathing, and exit interviews.
• Communicate HR policies, procedures, and employee handbooks; ensure accurate documentation, recordkeeping, and reporting.
• Ensure organizational compliance with all applicable employment legislation, corporate standards, and ethical practices; apply employment law appropriately and escalate to legal counsel when required.
• Guide, train, and advise leaders and business partners on the consistent and compliant execution of HR policies, processes, and people decisions.
• Serve as a culture champion by educating, advising, and challenging leaders to integrate Core Values, employee engagement, and inclusion into daily decisions and people practices.
• Support the execution of annual and cyclical HR processes, including performance management, talent and succession planning, compensation reviews, engagement surveys, and workforce planning initiatives.

Human Resources Manager

• Serve as a trusted advisor to leadership by supporting the Human Resources function; including planning, organizing, and overseeing departmental activities to support business objectives.
• Oversee, implement, and administer HR strategies, programs, policies, and procedures that align with organizational goals and Core Values.
• Partner with the Compensation & Benefits Managers to support compensation and benefits programs, including job architecture, market analysis, performance evaluation alignment, and program updates as needed. Ensuring proper communication to employees.
• Lead conflict resolution; conduct investigations, mediate disputes, and recommend and enforce consistent resolutions.
• Oversee full-cycle talent acquisition for all positions, ensuring fair, consistent, and legally compliant hiring practices; partner with leaders on candidate selection, interviews, offers, onboarding, and workforce planning.
• Lead employee lifecycle processes including onboarding, employee relations support, performance management, development planning, career pathing, and exit interviews.
• Communicate HR policies, procedures, and employee handbooks; ensure accurate documentation, recordkeeping, and reporting.
• Ensure organizational compliance with all applicable employment legislation, corporate standards, and ethical practices; apply employment law appropriately and escalate to legal counsel when required.
• Guide, train, and advise leaders and business partners on the consistent and compliant execution of HR policies, processes, and people decisions.
• Serve as a culture champion by educating, advising, and challenging leaders to integrate Core Values, employee engagement, and inclusion into daily decisions and people practices.
• Support the execution of annual and cyclical HR processes, including performance management, talent and succession planning, compensation reviews, engagement surveys, and workforce planning initiatives.

Customer Support

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Verifies all shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
• Communicate and provide necessary support to sales staff while in the field.
• Regularly communicates with internal and external customers on various issues.
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
• Documents and resolves customer complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Customer Service Representative

Sales

• Effectively communicate the sales strategy, related tactics and expectations for the assigned territory or industry.
• Pre-define and communicate service levels, payment terms etc. - in alignment with defined guardrails (customer segmentation, ComEx).
• Establish Gross-Profit targets and set both team and individual targets / KPIs.
• Motivate the sales team to achieve Regional targets and KPIs (both quantitative and qualitative).
• Ensure all Account Managers create, maintain, and present a robust sales plan, incl. mid-term objectives/ action-plans for priority customers.
• Guide team to focus sales activities on the right customers (e.g., utilizing CRM classifications).
• Help team to prioritize new customer leads or customer projects and manage campaign initiation and execution.
• Facilitate effective collaboration with cross-functional internal teams and Industry/ Product experts, who can support the delivery of increased product baskets and solutions for customers; Ensure Product Management are utilized effectively to create growth opportunities.
• Take responsibility for dealing with under-performers; interview & recruit new sales team members.
• Push people development incl. training and coaching (for details, see training and coaching below).
• Conduct deployment/staff planning, taking into account vacation/sick leave and resulting temporary replacements.
• Ensure all commercial activities within her/his area of responsibility are conducted in line with Brenntag's codes, guidelines and local and international legislation.

Sales Manager – Food, Nutrition

Procurement

• Manage the Purchasing Team and Purchasing Officers
• Act as the central point of contact for purchasing tasks
• Collaborate with Regional stakeholders for process improvements
• Assist in purchase order management and vendor pricing
• Handle customer experience and enquiries
• Review non-conformances and implement improvements

Purchasing Team Lead

Account Executive

• Own and grow a portfolio of regional and global key accounts across the Americas
• Serve as the regional lead for assigned global key accounts
• Build deep customer relationships and uncover new growth opportunities while maintaining and protecting your base business
• Drive pipeline development, opportunity conversion, and profitable revenue growth
• Partner cross-functionally to deliver technical, operational, commercial, and service excellence
• Lead account planning, forecasting, pricing strategy, and business reviews
• Strengthening Brenntag’s position as a strategic partner by delivering value, reliability, and customer-focused solutions

Strategic Account Executive

• Develop and grow markets for sensory components in the North American food industry
• Identify and strategize entry into potential target accounts
• Engage with customer’s R&D to define customer’s needs at the technical level
• Suggest best solutions to customers
• Ensure successful commercialization of products

Technical Development Manager – Nutrition, Savory

Account Manager

• Customer Business Development (70%) - Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
• Identify customer potentials, i.e., opportunities for cross-and range-selling to existing customers and engage relevant stakeholders.
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
• Frequently conduct customer visits and prepare the meetings using all available tools and reports.
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value.
• Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
• New Customer Generation (10%) - Spot opportunities for launching sales projects in cooperation with other departments like Product Management.
• Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.
• Drive commercial and functional excellence based on guidance/input from Commercial Excellence Function. Manage spot business/rush offers.

Account Manager – Material Science

• Sales Support Processes sample requests
• Follows up on samples / backorders
• Assists with next steps and action items as required by the business
• Develops working knowledge of the top customers for each salesperson and assist the sales team in further development of those accounts
• Assists with customer requests / documents
• Assists in tracking KPI’s for Account Managers as determined by the Sales Managers
• Assists in keeping Opportunities updated in CRM
• Assists in tracking Special Pricing Requests (SPR) business pull through
• Helps track and assists with the execution of sales growth plans
• Assists with Gross Profit (GP) percentage tracking and in the proactive correction of declining profits where possible

Technical Development Manager – Nutrition

Human Resources Manager

Human Resources Manager

Customer Service Representative

Sales Manager – Food, Nutrition

Purchasing Team Lead

Strategic Account Executive

Technical Development Manager – Nutrition, Savory

Account Manager – Material Science

Sales Support Specialist – Personal Care