Brenntag

Customer Success Manager

• Responsible for driving measurable improvements to increase service metrics (customer health, customer satisfaction, overall customer experience) and financial outcomes (billing accuracy, upsells, net retention)
• Responsible for all customer pricing maintenance and effort required to support an effective OTC process
• Collaborate with Sales, Finance and Operation teams to ensure billable activities are invoiced in line with customer specific pricing
• Identify actionable next steps to resolve existing challenges and proactively adjust processes to improve billing inaccuracies
• Responsible for managing processes and initiatives aligned with Customer adoption, onboarding, business requirements and retention
• Track the Net Promoter Score (NPS) to better understand if customers are onboarding successfully
• Lead Customer Success Plans, tracking milestones and measuring progress

Account Manager

• Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit.
• Utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs.
• Identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross- and range-selling as well as with new leads.
• Uphold Brenntag's core values and focus on customer excellence in all regards every day.

Account Manager – Personal Care

• Promotes, markets and sells company products and services by interacting with established customers and new prospects
• Quote prices, terms of sale, delivery dates or similar information
• Trouble shooting and problem solving any and all issues with Customer Service and Operations
• Assist in new product introductions and launches
• Assist in new supplier introductions and launches
• Provided assistance on bid preparation

Account Manager – Trainee

Manager

• Develop and grow markets for sensory components like flavors and colors
• Work with strategic producer partners to learn product portfolio
• Identify and strategize entry into potential target accounts
• Visit accounts with the sales team and engage with customer R&D
• Suggest best solutions to the customer with producer partners
• Follow up with customers for successful commercialization of products
• Attend product trainings and extend training to field account managers

Technical Development Manager – Pharma

• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
• Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
• Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).
• Act as major point of contact to customers in assigned territory in all commercial matters.
• Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
• Leverage Brenntag Connect to generate and maximize sales.
• Spot opportunities for launching sales projects in cooperation with other departments like Product Management.
• Identify and prioritize prospective customers.
• Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
• Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.
• Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).

Sales

• Effectively communicate the sales strategy, related tactics and expectations for the assigned territory or industry.
• Pre-define and communicate service levels, payment terms etc. - in alignment with defined guardrails (customer segmentation, ComEx).
• Establish Gross-Profit targets and set both team and individual targets / KPIs.
• Motivate the sales team to achieve Regional targets and KPIs (both quantitative and qualitative).
• Ensure all Account Managers create, maintain, and present a robust sales plan, incl. mid-term objectives/ action-plans for priority customers.
• Guide team to focus sales activities on the right customers (e.g., utilizing CRM classifications).
• Help team to prioritize new customer leads or customer projects and manage campaign initiation and execution.
• Facilitate effective collaboration with cross-functional internal teams and Industry/ Product experts, who can support the delivery of increased product baskets and solutions for customers; Ensure Product Management are utilized effectively to create growth opportunities.
• Take responsibility for dealing with under-performers; interview & recruit new sales team members.
• Push people development incl. training and coaching (for details, see training and coaching below).
• Conduct deployment/staff planning, taking into account vacation/sick leave and resulting temporary replacements.
• Ensure all commercial activities within her/his area of responsibility are conducted in line with Brenntag's codes, guidelines and local and international legislation.

Sales Manager – Nutrition

• Ensure full compliance with OSHA, EPA, DOT, NFPA, and applicable state and local regulations.
• Maintain required permits (air, stormwater, SPCC, waste) and complete submissions such as Tier II, TRI, and hazardous waste reports.
• Lead the occupational safety programs: LOTO, confined space, hot work, machine guarding, fall protection, and industrial hygiene.
• Conduct and document incident investigations, root-cause analysis, and corrective actions.
• Manage hazardous waste storage, labeling, disposal, and vendor relationships.
• Develop and deliver EHS training across the organization, including new-hire onboarding.
• Lead site emergency response planning, drills, and coordination with local authorities.
• Conduct job hazard analyses (JHAs) and risk assessments for all departments.

Environmental Health and Safety Manager

Product Manager

• Develop and expand the specialty polymers product portfolio
• Provide value-added solutions
• Negotiate supplier agreements
• Contribute to the strategic development of products and markets

• The Sales Support Coordinator is responsible for supporting and assisting the outside sales team in a designated region/territory.
• Providing sales support as well as maintaining and updating CRM sales related information including samples, opportunities, product variance comments, forecast notes, marketing intelligence, and call summaries.
• Interact with customers.
• Assist the sales team so they can spend more time in front of customers.
• Assists in tracking KPI’s for Account Managers as determined by the Sales Managers.
• Helps track and assists with the execution of sales growth plans.

Sales Support Coordinator

• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
• Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
• Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).

Account Manager – Pharma

• Define and deliver the Country Beauty & Care sales strategy
• Plan and implement sales and marketing activities at a customer, market and supplier level
• Lead, develop and provide focus and direction to the commercial team
• Manage, build, and maintain strong relationships with key customers
• Support Brand Owner account management
• Coordinate sales and product strategic alignment
• Manage pricing and contract negotiations
• Provide technical support and product training
• Undertake regular joint visits with the commercial teams
• Coordinate Principal visits and arrange technical training sessions
• Ensure all business activities are conducted according to corporate guidelines
• Contribute to the development and maintenance of the Business Unit strategy
• Manage overall Country financial performance of the Business Unit
• Lead the commercial team in setting and achieving regionally agreed budgeted sales and gross margin targets
• Complete monthly reporting and provide ad hoc reporting as requested
• Identify and assist in implementation of process improvement opportunities
• Manage Customer Service Excellence
• Review Job7’s and follow through to action improvements

Business Manager

• Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit
• Utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs
• Identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross- and range-selling as well as with new leads
• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction
• Identify customer potentials, i.e., opportunities for cross-and range-selling to existing customers and engage relevant stakeholders
• Set strategies and targets for growth of customers in assigned territory
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals