Brenntag

Customer Support

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
• Verifies all shipping, billing, pricing, and purchase order information
• Enters special instructions related to orders, customer requests/code maintenance, and notes
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc
• Communicate and provide necessary support to sales staff while in the field
• Regularly communicates with internal and external customers on various issues
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders
• Documents and resolves customer complaints
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures

Customer Service Representative II

Security Engineer

• Actively contribute to strengthening the safety culture
• Conduct on-site visits at two facilities to analyze process operations
• Identify best practices and areas for improvement
• Document clear, safe operating procedures (SOPs)

Process Safety Assistant

Customer Success Manager

• Lead and Empower Regional Teams
• Partner with Business Units to Drive Market-Aligned Service
• Deliver Tailored, Customer-Centric Solutions
• Strengthen Relationships and Build Trust
• Collaborate for Business Alignment and Impact
• Drive Customer Experience Excellence
• Respond with Agility and Ownership
• Report, Analyze, and Share Insights
• Simplify and Streamline for Efficiency

Senior Manager – Customer Engagement

• Support all selling roles, independent of specific industry
• Processing of orders, e.g., order entry, invoicing, and follow up

Customer Service

IT Support

• Define and communicate the enterprise architecture strategy aligned with the company’s business goals, with a strong focus on digital Supply Chain transformation.
• Lead the design of end-to-end architecture for Supply Chain platforms, ensuring scalability, performance, and integration across systems such as SAP, Blue Yonder TMS, MaintainX, P44 and the AWS Data Platform.
• Collaborate with business and IT stakeholders to translate business requirements into architectural blueprints and technology roadmaps.
• Establish and govern architecture standards, principles, and best practices to ensure consistency and alignment across all technology initiatives.
• Evaluate and select technology solutions that support Supply Chain capabilities, with focus on Distribution, but also on production in Pharma and Life Science.
• Guide solution architects and development teams in implementing architecture-compliant solutions and ensuring architectural integrity throughout the project lifecycle.
• Monitor emerging technologies and trends in digital Supply Chain and assess their potential impact on the enterprise architecture.
• Ensure compliance with security, privacy, and regulatory requirements in all architectural designs and implementations.
• Facilitate architecture reviews and decision-making forums, ensuring alignment with enterprise goals and technical feasibility.

Enterprise Architect – Supply Chain

Sales

• Driving sales activities and generate new businesses by providing knowledge about ingredients and value-added services in Bakery, Dairy, Beverage and Sweet Goods Application
• Leading technical and scientific support to our customer base to develop new opportunities
• Responsibility for managing customers in the north-eastern and central regions of Poland
• Creating the link and making it efficient with the Account Managers to perfectly know the ingredients portfolio and its evolution, and be able to cover the assigned territories for an optimal sales transformation
• Maintaining an appropriate level of product knowledge, efficient level of European regulation
• Continuously seeking new markets and product sales opportunities
• Developing a strategy for launching new goods and services on the market and coordinating and monitoring its implementation
• Preparing training and information materials on new goods/services/technological solutions
• Guiding with market trends as well as information on competitors’ activities
• Keeping track record in respective CRM systems (preferably Salesforce)

Technical Sales Manager – Food Industry

Director

• Lead and direct a team of TDM’s to support the development of our functional and specialty ingredient pipeline and commercialization across North America
• Develops and implements marketing and innovation strategies to increase sales and profitability
• Work with Brenntag’s strategic supplier partners to learn their product portfolio, and understand the key technical attributes as it relates to their applications in food products
• Work with product and marketing category managers, to identify and strategize entry into the potential target accounts in the geographies assigned
• Secures additional suppliers or products which offer profitable opportunities or identifies opportunities within new industries which could lead to profits
• Set up processes for prioritizing customer targets and project development along with developing KPI’s to drive deeper penetration of our specialty portfolio and growth for our organization
• Visit the accounts with the commercial sales team weekly, and engage with customer’s R&D to define customer’s needs for innovation or solutions at the technical level
• Engage with supplier partners and suggest best solutions to the customer
• Engage with the innovation & application team to accelerate customer projects through our own application kitchens, as needed
• Follow up with the customers to drive the project and ensure successful commercialization of the products in scope
• Attend product trainings and extend training to the field account managers in their assigned regions as necessary

Senior Technical Development Director – Food, Nutrition

Account Manager

• Drive Business Results with full accountability to deliver key business metrics following our strategy
• Manage key accounts to maximize revenue and profitability
• Take personal responsibility for successfully closing nominated customer projects
• Maintain and build industry knowledge: trends, regulations and unmet needs in the market
• Support the Business Manager Animal Nutrition in achieving the budget targets
• Identify and develop a comprehensive understanding of customer potentials and convert them to Brenntag solutions for own and cross-selling customers
• Identify new product opportunities within the Animal Nutrition and Petfood segment
• Support sales growth and cross-selling in relevant industries
• Provide product and market information to internal stakeholders
• Provide input for supply chain improvements for our customers
• Develop strategic and operational relationships with key decision makers and influencers within customer and relevant supplier communities
• Develop strong relationships with Brenntag internal colleagues, within Spain and the broader EMEA team
• Approximately 30-40% of domestic travel

Manager

• Manage construction projects for new sites/warehouses
• Ensure that sites/warehouses are built according to given timeline, budget and requested specification.
• Plan the construction project, and ensure execution and achieving the milestones as agreed
• Plan resources and organise project processes.
• Advise project team members accordingly, and report on project progress.
• Liaise with management, to clarify the scope and targets of projects.
• Support indirect sourcing team to select vendors.
• Coordinate design instructions, project management company and contractors.
• Communicate results and provide advice to management on implementation.
• Comply with quality and safety requirements.

M&E Manager

Administration

• Contribute to the achievement and maximisation of agreed budgeted EBITDA
• Ensure effective import on all solvent products from Europe
• Customs compliance and liaising with customs agents
• Manage various key customer accounts
• Daily checking of Sales Orders

Business Support Administrator

• Implement market plans/projects to increase sales of active ingredients and increase market share in accordance to company goals and objectives
• Develop, maintain, and review market information relative to actives, by industry trends both domestic and international
• Provide market and technical support to personal care customers including problem solving, market trend insights, and product recommendations to achieve formulation goals
• Collaborate with key supplier partners by understanding and driving their actives & biofunctional strategy at Brenntag’s customers, including developing business plans for growth by supplier
• Serve as the technical expert for active ingredients, supporting the sales teams, industry market managers, and formulation scientists across North America
• Act as a resource for sellers through joint calls and presentations on active ingredients as needed
• Assist in roll-out of new active ingredients to sales team, providing joint call and technical support for these products

Technical Market Manager – Actives, Biofunctionals

• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels)
• Identify customer potentials, i.e., opportunities for cross-and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff)
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals
• Manage spot business/rush offers, get support from Commercial Assistant when necessary
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/Product Management for Pricing topics)
• Act as major point of contact to customers in assigned territory in all commercial matters
• Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand
• Leverage Brenntag Connect to generate and maximize sales
• Spot opportunities for launching sales projects in cooperation with other departments like Product Management
• Identify and prioritize prospective customers
• Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline
• Liaise with Brenntag Specialties sales staff on customers with new Brenntag Essentials business opportunities
• Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management
• Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects)
• Update and maintain customer opportunity pipelines and potentials in the CRM system
• Complete sales and revenue-related reporting
• Drive commercial and functional excellence based on guidance/input from Commercial Excellence Function
• Provide regular forecasts of product demand from customers to Product Management to optimize projected demand requirements

Account Manager – Specialties HI&I

• Contribute to achieving budgeted EBITDA targets
• Oversee supply chain functions
• Supervise stock control teams
• Manage optimum throughput of products
• Monitor and control stock levels
• Organise purchasing activities
• Act as key stock contact for customers and suppliers
• Provide regular reports to Regional Manager

Commercial Manager

Financial Planning and Analysis

• Own the finance data preparation and reporting processes that feed tax compliance filings
• Partner with Corporate Tax to ensure standardized data outputs and reconciliations
• Develop and maintain standard processes, coding structures, and reporting templates
• Design and oversee financial controls and reconciliations
• Act as a bridge between finance, tax, and operational teams
• Support internal and external audit activities
• Actively support North America Finance Transformation programs
• Identify and lead process enhancements and automation opportunities
• Provide training and guidance to finance and operational teams

Finance Manager, Regulatory

• Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit.
• Utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs.
• Identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross- and range-selling as well as with new leads.
• Uphold Brenntag's core values and focus on customer excellence in all regards every day.
• Develop business for gold/silver/bronze (high) accounts, incl. basket/product selling, cross-selling and value-based pricing.
• Coordinate customer visits, prepare, coordinate, negotiate, close proposals, respond to RFQs.
• Identify customer potential and plans to monetize.
• Identify, prioritize and convert prospect business.
• Manage customer related initiatives/projects. Maintain CRM, complete relevant reporting, etc. 20% travel requirement.

Account Manager – Oil & Gas

• Promote Brenntag’s specialty product range and services to all current and prospective customers within a designated area and market.
• Deliver sustainable profitable growth through taking the lead on customer management, lead generation and conversion of new business.
• Establish and maintain a visit/contact schedule in line with account value, competitive risk and customer support requirements.
• Manage accounts against set targets, including mandatory face to face sales call quotas each month.
• Accurately document customer meetings and establish rigorous follow-up mechanisms to maintain momentum and close sales deals.
• Maintain the CRM (Customer Relationship Management) database.
• Communicating with relevant members of the team to follow up any actions following a customer interaction.
• Maintain Customer Pricing, update the quotations, and negotiate where needed.
• Liaise with Technical Sales Managers and Industry Market Managers to maximize sales opportunities.
• Arrange and attend customer joint visits with other stakeholders.
• Proactively liaise with Internal Stakeholders to resolve customer queries/issues promptly.
• Build customer loyalty and develop knowledge of their business activity.
• Prepare and complete monthly reports for the respective sales area with insight into customers activity, market, and competitor information.
• Analyze sales performance trends and react accordingly.

External Account Manager – Homecare I&I

• Define Commercial Excellence Standards and harmonized Sales Process and coordinate implementation across commercial organizations
• Act as enabler/facilitator of CRM Salesforce use and improve adoption at all levels in the Commercial Organization
• Train Sales-Industry Managers and Sales Executives to effectively use Salesforce
• Guide Sales-Industry Managers to elevate their Sales Teams (territory management, target setting, dashboards, weekly pipeline meetings)
• Improve quality of Call Reports and Opportunity Pipeline through common standards and discipline
• Improve closing rate of opportunities through focused opportunity pipeline management
• Drive focus on New Business and New Customer Development through Salesforce
• Guide Sales Teams on Strategic Account Planning and management of large/key accounts using Salesforce
• Coordinate design, roll out and effective use of Partner Portals for customer and supplier collaboration
• Suggest and initiate Salesforce functionality enhancements and funnel requirements
• Develop more effective customer relationships and retention through strategic account planning