Brenntag

Customer Success Manager

• Responsible for managing a team of Customer Service Representatives and Customer Success Managers
• Ensure that each touchpoint across the customer journey is engaging, efficient, and effective
• Support the strategic direction of the business and growth strategies
• Report to the Director of Customer Service and assist in implementing policies and procedures
• Lead positive changes across the organization to enhance the Customer Experience
• Drive Service Excellence through individual accountability, action-based leadership
• Establish, develop, and maintain positive working relationships with internal stakeholders, their team, and the customer
• Responsible for driving measurable improvements to increase service metrics and financial outcomes
• Responsible for data-driven decision making and real-time account intelligence
• Establish and enforce processes to create fewer touch points for the customer

Account Manager

• Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit.
• Utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure customer satisfaction.
• Identify selling opportunities and act upon opportunities that offer maximum potential and/or gross profit.
• Uphold Brenntag’s core values and focus on customer excellence.
• Customer Business Development for assigned territory (65%).
• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
• Identify customer potentials for cross- and range-selling to existing customers and engage relevant stakeholders.
• Set strategies and targets for growth of customers in assigned territory.
• Frequently conduct customer visits and prepare the meetings using all available tools and reports.
• Manage spot business/rush offers, get support from Commercial Assistant when necessary.
• Liaise with relevant stakeholders to create timely solutions for the customer.
• Conduct market studies on potential new product opportunities by contacting customers.
• Leverage Brenntag Connect to generate and maximize sales.
• New customer generation (10%).
• Spot opportunities for launching sales projects in cooperation with other departments.
• Identify and prioritize prospective customers.
• Liaise with Brenntag Essentials sales staff on customers with new business opportunities.
• Sales & General Admin (15%).
• Set and maximize prices considering value-based pricing and customer segmentation within guidelines.
• Ensure appropriate data administration and documentation in the local CRM system.
• Drive commercial and functional excellence based on guidance/input from Commercial Excellence Function.

Account Manager – Specialties, Material Science

Operator

• Perform operations and safety check and sign off on daily equipment check list certifying everything is in good operating condition.
• Prepare orders for shipment in accordance with the pick ticket and customer requirements.
• Check inventory to verify availability of needed stock.
• Notify the Supervisor of shortages.
• Prepare labels for shipment in accordance with the work order and customer requirements.
• Package and ship in accordance with packaging guidelines and accepted methods/practices.
• Maintain/organize work area for safety and efficiency.
• Stock racks in the warehouse.
• Monitor packaging material supplies and notify the Supervisor when materials get to the restocking point.
• Organize pick tickets/BOLs and double check shipments before loading.
• Assists other employees when needed with loading, lifting, and searching for freight.
• Establish and maintain a positive working relationship with other employees and supervisors.
• Assists customers and drivers when they come to the dock to pick up freight.
• Receive and unload incoming material and compare information on packing slips with purchase orders to verify accuracy of shipment.
• Sort, count, package, label, and put away inventory that is received.
• Inspect shipments for damages, loss, or defects, and notify management of findings.
• Responsible for accurately receiving, reporting, and distributing purchased items.
• Operate pallet jack, and/or forklift in loading and unloading material and equipment.
• Operate stretch-wrap machines.

Forklift Operator

Solutions Engineer

• Promote Brenntag Food Solutions' position in the food market within India.
• Deliver Food Solutions Gross Profit (GP) sales according to growth plan.
• Promote the full existing Food Solutions portfolio across all food segments (Convenience, Meat, Beverage, Dairy, Ice Cream, Confectionery, Bakery & also support the Pet Sales team).
• Build and manage Food Solution project pipeline aligned with regional GP growth targets.
• Collaborate with Account Managers, Customers, Technical Teams, and Manufacturing to achieve business results.
• Become the single point of contact for any new identified project Food Solution Project, work with local & regional technical/applications teams for managing projects from identification to execution.
• Negotiate contracts, set pricing, and manage GP performance.
• Support process setup for Blends.
• Support APAC teams with supply of India-developed solutions when required.
• Act as the go-to person for local sales teams for Food Solutions requirements.
• Identify new customers, prospects, and opportunities; build and manage pipeline.
• Perform development trials at customer premises when required.
• Manage and optimize Food Solutions portfolio in coordination with APAC teams.
• Ensure timely and compliant documentation with support from Technical, Regulatory, and Quality teams.
• Prepare pricing offers aligned with raw material costs and margin expectations.
• Work with Demand Planner & Local Sales team for accurate volume forecasts for Food Solution.
• Monitor market trends and competitive landscape for existing and new identified areas.
• Maintain updated project information for direct managed projects in CRM.
• Execute sales campaigns and participate in trade shows.
• Monitor customer satisfaction and promote company image.
• Develop strategic and operational relationships with key stakeholders.
• Develop strategic relationships with key raw materials suppliers for Food Solutions.
• Foster strong collaboration with APAC Food Solutions team and local sales organization.

Technical Sales Manager – Food Solutions

General

• Manage and develop a customer portfolio focused on the chemical market
• Identify business opportunities and expand sales potential
• Prospect new customers and generate leads
• Prepare and follow up on commercial proposals, negotiations, and quotations
• Monitor orders, delivery deadlines, and customer requirements
• Map customer needs and offer solutions

Inside Sales Representative

Procurement

• Establecer monitoreo de producto
• Buscar, evaluar y desarrollar proveedores nacionales e internacionales.
• Gestionar altas de proveedores y documentación técnica requerida.
• Negociar precios, condiciones comerciales y contratos de suministro.
• Elaborar pronósticos de compras y ventas.
• Analizar tendencias de mercado, costos y precios de reposición.
• Administrar órdenes de compra y dar seguimiento al suministro.
• Monitorear niveles de inventario para asegurar disponibilidad de producto.
• Participar en procesos de importación y logística internacional.
• Elaborar reportes de inteligencia de mercado y desempeño de proveedores.
• Colaborar con áreas comerciales, logística y producto para el cumplimiento de objetivos de abastecimiento.

KAM Purchaser

Customer Support

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Verifies all shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
• Communicate and provide necessary support to sales staff while in the field.
• Regularly communicates with internal and external customers on various issues.
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
• Documents and resolves customer complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Customer Service Representative

Manager

• Construct and once approved, implement Nutrition strategy for our portfolio: sourcing, preferred suppliers, growth targets, consultative sales approach, etc.
• Full responsibility for supplier management and interface
• Responsible for GP, sales & growth of a defined product category within Nutrition Americas: Actively support the sales team to create distinction between Nutrition and competition: Act as the Nutrition product expert and drive market development with an emphasis on the Americas for Nutrition
• Manage, drive, and help execute opportunity pipelines
• Attend and participate in sales and sourcing meetings when necessary
• Provide sales training to all aspects of the Nutrition organization on NFBIs
• Publish monthly updates on market dynamics, new issues, etc.
• Support Corporate or Key Account Bid Teams when applicable
• Define floor and target prices for Nutrition and regionally managed products
• Identify new opportunities based on customer needs and market changes (communicate accordingly)
• Launch new product lines and manage expectation
• Implement & hold the buying team accountable for purchasing strategies
• Ensure strategy compliance for selected suppliers of Nutrition products
• Constantly search for and execute margin optimization opportunities
• Negotiate Nutrition contracts: volume commitments, bonus, pricing, projects, etc. with Leadership approval
• Execute efficient inventory strategies with the inventory management team
• Design, implement and ensure maintenance of business metrics that support the attainment of key business objectives
• Demonstrate and facilitate open and honest communication within the department and with employees at all levels of the company
• Communicate regularly with peers across the company and within the department on appropriate matters

Industry Market Manager – Dairy & Eggs

• Build, Lead and inspire a newly create Product Management team that supports Brenntag’s Values and Culture and the Brenntag Way execution for business conduct and compliance
• Contributes to the delivery of service excellence to both internal and external stakeholders
• Builds and maintains a positive work environment by actively driving employee initiatives aimed at enhancing engagement and satisfaction
• Develops overall strategy for the division in coordination with the IMM Team
• Supervise the PM in the selection, management and development of vendors and categories
• Manage his team in the execution of regional vendor’s overall pipeline
• Follow up and implement as required
• Ensures safety is the priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies