Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Brenntag

Customer Success Manager

Brenntag

. Responsible for managing a team of Customer Service Representatives and Customer Success Managers .

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customer Service leadership, focusing on team management, service excellence, and data-driven decision making. Proven ability to enhance customer experience through strategic initiatives and transformational programs.

Highest-signal resume keywords
Customer Service LeadershipChange ManagementCRM ExperienceOrder To Cash ExpertiseCustomer Centric Team Building

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Service ExperienceData-Driven Decision MakingService Metrics ImprovementTransformational Program ManagementIntegrated Technologies Understanding
Soft Skills
Action-Based LeadershipRelationship BuildingTeam ManagementEffective Communication
Tools & Technologies
SalesforceERP Systems
Industry Keywords
Customer ExperienceBest In Class PracticesIndustry Benchmarks

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Responsible for managing a team of Customer Service Representatives and Customer Success Managers
  • Ensure that each touchpoint across the customer journey is engaging, efficient, and effective
  • Support the strategic direction of the business and growth strategies
  • Report to the Director of Customer Service and assist in implementing policies and procedures
  • Lead positive changes across the organization to enhance the Customer Experience
  • Drive Service Excellence through individual accountability, action-based leadership
  • Establish, develop, and maintain positive working relationships with internal stakeholders, their team, and the customer
  • Responsible for driving measurable improvements to increase service metrics and financial outcomes
  • Responsible for data-driven decision making and real-time account intelligence
  • Establish and enforce processes to create fewer touch points for the customer

Requirements

What you’ll need
  • 10+ years of Customer Service experience
  • 4+ years in a leadership capacity, while leading teams of 20 or more
  • Bachelor’s degree preferred or equivalent education and experience
  • Experience working on transformational programs or Change Management initiatives
  • Graduate degree in business, management, social science (or related field) preferred
  • Proven track record building customer centric teams and Customer Support/Success technology domain knowledge preferred
  • Order to Cash experience (PO to invoice), ERP expertise and an understanding of integrated technologies
  • CRM Experience required, preferably Salesforce.
  • Bachelor's Degree in Business or related field.
  • Experience in/demonstrated knowledge of Customer Service best in class practices and industry benchmarks.

Benefits

Comp & perks
  • Paid parental leave
  • Education assistance program
  • Employee assistance program
  • Various healthcare plan options
  • 401(k)