Breezeway

Sales Development Rep

• Identify and qualify new sales opportunities through inbound lead follow-up and proactive outbound prospecting.
• Research prospective clients, identify key players, and generate interest.
• Collaborate closely with the Sales team to develop and implement lead strategies and plans.
• Schedule and conduct online product demonstrations and webinars.
• Work with channel and distribution partners to leverage leads and build pipeline and awareness.

Sales Development Representative, Spanish Speaking

Sales Development Representative

Account Executive

• Identify, prospect, and qualify new sales opportunities through a mix of outbound efforts and collaboration with SDRs
• Manage the full sales cycle from initial discovery through close
• Build relationships with key stakeholders across enterprise accounts
• Conduct tailored product demos and virtual or in-person presentations
• Partner cross-functionally with Marketing, Implementation, and Success to ensure seamless client onboarding
• Maintain accurate pipeline data and forecasting within HubSpot
• Consistently meet and exceed activity, pipeline, and revenue goals

Senior Account Executive

Full-stack Engineer

• Build and ship full-stack product features across a Python/Flask backend and React frontend.
• Design and evolve REST and GraphQL APIs, working closely with product and other engineering teams to define clean, durable interfaces.
• Work with SQLAlchemy ORM and relational data models to build reliable, performant backend services.
• Contribute to our growing LLM-powered feature set - building integrations with AI models, designing prompts and pipelines, and thinking carefully about quality and reliability in AI-assisted workflows.
• Communicate trade-offs and provide feedback on code and implementation decisions to peers as part of everyday development
• Collaborate with design, product, and other engineers to deliver high-quality work end-to-end.

Senior Software Engineer

Customer Support

• Define and lead Breezeway’s end-to-end post-sale strategy across onboarding, adoption, retention, and support
• Establish clear KPIs and performance frameworks tied to retention, efficiency, and customer outcomes
• Serve as the executive voice of the customer and bring customer insights into leadership discussions and company priorities
• Ensure a consistent, high-quality customer experience across all touchpoints
• Lead and develop a multi-layered CX organization, including senior leaders across Customer Success, Implementation, and Support
• Evolve organizational structure, roles, and coverage models to support scale and profitability
• Drive a high-performance culture grounded in accountability, clarity, and continuous improvement
• Own net revenue retention (NRR), gross retention, and overall customer health metrics
• Build and scale programs that drive adoption, engagement, and long-term value realization
• Partner closely with Sales to ensure seamless handoffs and aligned expectations across the customer lifecycle
• Engage directly with strategic accounts and high-impact customer situations
• Optimize onboarding processes to reduce time-to-value and improve activation rates
• Standardize and scale implementation while maintaining flexibility across customer segments
• Improve predictability and efficiency in onboarding delivery
• Oversee global support operations with a focus on responsiveness, quality, and cost efficiency
• Implement scalable support models, including tiering, self-service, and escalation management
• Leverage AI, automation, and tooling to improve support outcomes and team productivity
• Ensure Assist functions are well-integrated and delivering measurable customer value
• Act as a core partner to Product, Sales, Marketing, and Finance to align on company priorities and execution
• Partner with Product to incorporate customer insights into roadmap and prioritization
• Collaborate with Sales and Marketing to ensure alignment across the full customer lifecycle
• Work with Finance on forecasting, capacity planning, and improving overall unit economics
• Build scalable processes, systems, and reporting across the CX organization
• Drive efficiency improvements across onboarding, support, and customer success delivery
• Establish capacity models and resource planning aligned with growth and margin targets
• Leverage data, systems (including HubSpot), and AI to increase visibility and improve decision-making.

VP, Customer Experience

Customer Success Manager

• Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway.
• Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
• Maintain continuous engagement with clients to increase value and build confidence in the product.
• Drive further adoption and identify upsell opportunities.
• Identify business churn risks early, and create action plans to circumvent them.
• Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross-sell opportunities.
• Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business.
• Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

Client Success Manager

• Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway.
• Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
• Maintain continuous engagement with clients to
• Increase value and build confidence in the product by providing ongoing education on new features and products.
• Drive further adoption.
• Identify upsell opportunities.
• Identify business churn risks early, and create action plans to circumvent them.
• Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities.
• Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business.
• Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.