Breezeway

Implementation Specialist

• Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts, ensuring synchronization across departments.
• Manage the client’s experience by conducting training sessions to educate the client on best practices to succeed using Breezeway.
• Actively monitor and manage the onboarding health across new client implementations, ensuring that all timelines and milestones are consistently met.
• Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions.
• Proactively create, coordinate, and implement new ideas to improve the onboarding process.
• Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
• Troubleshoot client issues to resolution or escalate to the appropriate resource.
• Educate clients on how to leverage our tools to simplify their complex workflows.
• Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
• Develop domain expertise in property care and a deep understanding of client needs.

Implementation Specialist, EMEA – English, French, Italian

Recruitment

• Recruit for GTM (Sales, CX, Support, and Implementation) roles
• Partner with hiring managers to define role requirements, draft job descriptions, and design interview processes
• Coordinate interview scheduling, feedback collection, and candidate communication
• Maintain our ATS (Greenhouse) and candidate records for accuracy and compliance
• Source and build strong talent pipelines for commonly needed roles
• Support and build Breezeway’s employer brand, especially as we expand internationally
• Manage and schedule onboarding programming and training for new hires
• Lead new hire orientation and ensure a welcoming, connected experience for every new Breezeway team member
• Support event planning and logistics for our Annual Meeting
• Lead the “Hype Committee” to keep our culture engaged and fun
• Act as a go-to resource for employee questions about perks, culture, and internal programs
• Support benefits administration and employee perks
• Provide light IT support
• Maintain internal HR documentation
• Own Internal team communications
• Provide general administrative support across the G&A team
• Support ad hoc HR projects like pulse surveys, initiatives, and engagement programs

People & Recruiting Specialist

Onboarding Specialist

• Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts.
• Manage the client’s experience by conducting training sessions to educate the client on best practices.
• Actively monitor and manage the onboarding health across new client implementations.
• Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions.
• Proactively create, coordinate, and implement new ideas to improve the onboarding process.
• Troubleshoot client issues to resolution or escalate to the appropriate resource.
• Educate clients on how to leverage Breezeway tools to simplify their complex workflows.
• Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
• Develop domain expertise in property care and a deep understanding of client needs.

Onboarding Specialist, Spanish Speaking

Account Executive

• Identify, prospect, and qualify new sales opportunities through a mix of outbound efforts and collaboration with SDRs
• Manage the full sales cycle from initial discovery through close
• Conduct tailored product demos and virtual or in-person presentations
• Partner cross-functionally with Marketing, Implementation, and Success to ensure seamless client onboarding
• Maintain accurate pipeline data and forecasting within HubSpot
• Consistently meet and exceed activity, pipeline, and revenue goals