Breezeway

Customer Support

• Troubleshoot technical client issues to resolution or escalate to the appropriate resource.
• Utilize internal resources and client-facing documentation to assist in resolving issues and answering questions.
• Educate clients on how to leverage our tools to simplify their complex workflows.
• Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
• Develop domain expertise in property care and a deep understanding of client needs.
• Maintain expert product knowledge

Client Support Specialist

Sales Development Rep

• Identify and qualify new sales opportunities through inbound lead follow-up and proactive outbound prospecting.
• Research prospective clients, identify key players, and generate interest.
• Collaborate closely with the Sales team to develop and implement lead strategies and plans.
• Schedule and conduct online product demonstrations and webinars.
• Work with channel and distribution partners to leverage leads and build pipeline and awareness.

Sales Development Representative

Sales

• Own and deliver US revenue targets
• Lead, coach and develop a team of Account Executives
• Drive execution across the full sales cycle
• Build high-performance sales culture
• Partner with Marketing, RevOps, Customer Success, and Product teams
• Hire and onboard top sales talent

Client Support Specialist

Sales Development Representative

Director of Sales