BOQ Group

Communications

• This is a hands-on communications role at the heart of a major transformation program within BOQ’s Retail Bank.
• As Communications Manager, Project Lead, you’ll work closely with the Senior Product Manager, Transformation, owning end to end communications for a large-scale banking migration.
• Enabling customers and frontline teams to navigate complex product and platform changes with clarity.
• You’ll lead the design and delivery of customer and staff communications across multiple channels, from email, SMS and direct mail through to FAQs, landing pages, in app messaging and internal content.
• Working closely with Product, Change, Digital, Marketing, Contact Centre and Risk teams, you’ll translate complex product and regulatory change into clear, plain English messaging that puts the customer first.
• You’ll also manage communications across multiple migration cohorts and key moments (before, during and after migration), ensuring messages are clear, well-sequenced, consistent and timely.
• You’ll also play a critical role in governance and risk, partnering with Legal and Compliance to ensure every communication is accurate, approved and fit for purpose.

Communications Manager, Project Lead

Risk

• Partner closely with product, credit, operations and leadership teams.
• Provide trusted advice, insight and constructive challenge across operational, regulatory and conduct risk.
• Ensure first line accountability is strong and aligned to the BOQ Group Risk Management Framework.
• Help teams embed effective controls and respond thoughtfully to emerging issues.
• Represent Line 1 Risk in change and productivity initiatives.

Senior Manager, Line 1 Risk, BOQ Specialist, Business Bank Productivity

Affiliate Manager

• Play a key role in building and uplifting regulated credit capability across Retail Brands
• Partner closely with Capability team, business stakeholders and subject matter experts
• Design and deliver engaging, high-quality learning solutions that support compliance and performance
• Responsible for designing and facilitating a range of learning experiences
• Keep training content current and relevant, ensuring alignment with legislative and policy changes
• Evaluate the effectiveness of programs and contribute to broader Retail Bank initiatives

Capability Partner – Regulated Credit

• Design and deliver learning experiences for Line 1 and 2 teams.
• Build technical, behavioural, and professional skills to manage risk.
• Partner with subject matter experts to develop fit for purpose solutions.
• Guide the rollout of new programs and support classroom sessions.
• Ensure new capabilities are learned, embedded, and applied.
• Contribute to a positive risk culture across the Group.

Capability Designer – Risk Transformation

Project Manager

• Lead multidisciplinary teams, develop and manage detailed work plans, achieve key milestones.
• Communicate progress and outcomes to sponsors and stakeholders.
• Take end-to-end ownership of projects, ensuring alignment with Project Management Standards.
• Deliver both technology and business projects in line with BOQ methodology and practices.
• Manage scope, schedule, financials, quality, people, communications, risk, procurement, vendor, stakeholder, and governance management.
• Support business case development, organise and facilitate workshops or events.

Senior Project Manager – Cyber and IT Operations

• Partner closely with Technology and Data leaders to support strong risk management practices across the division.
• Promote a proactive risk culture, providing pragmatic advice, and helping teams understand and manage their risks.
• Work across technology and data risk, supporting risk in change, control design, issues and incidents management, and regulatory obligations.
• Collaborate with senior stakeholders, Group Risk (Line 2) and Internal Audit (Line 3) to strengthen the control environment and uplift Line 1 risk capability.
• Involved early in change initiatives, helping shape controls during design, delivering meaningful risk insights, supporting governance forums, and contributing to ongoing improvements across the three lines of defence.

Communications Manager, Project Lead

Senior Manager, Line 1 Risk, BOQ Specialist, Business Bank Productivity

Capability Partner – Regulated Credit

Capability Designer – Risk Transformation

Senior Project Manager – Cyber and IT Operations

Manager, Line 1 Risk – Technology