BOQ Group

Affiliate Manager

• Lead the coordination of breach assessments for the BOQ group.
• Work closely with colleagues in Line 1 and Line 2, Legal, Product and Remediation teams.
• Bring order to complex information and exercise sound judgement.
• Ensure breach investigation and reporting function operates effectively.
• Shape and strengthen processes and designs.
• Help foster a culture where people feel supported, heard and confident.

Senior Partner, Breaches

Customer Retention Specialist

• Strengthen customer relationships through inbound and outbound conversations.
• Uncover lending needs and drive meaningful business outcomes.
• Navigate sales, retention, and margin-focused conversations.
• Work closely with both Proprietary and Third-Party teams.
• Identify referral opportunities and resolve customer needs efficiently.
• Advocate for customers and deliver exceptional experiences.
• Collaborate with teams to achieve business goals.

Customer Retention Consultant

Compliance

• Play a pivotal role in strengthening BOQ’s compliance risk management capability.
• Ensure the effective implementation of a robust Compliance Risk Management Framework (CRMF) across the Group.
• Support the design, uplift and embedment of compliance frameworks, policies, processes and initiatives.
• Drive the ongoing maturity of the CRMF by overseeing key framework components.
• Provide expert guidance to senior leaders on complex compliance and conduct risk matters.

Senior Manager, Compliance Frameworks – Policies

• Play a critical role in strengthening and embedding BOQ’s Compliance Risk Management Framework (CRMF) across the Group.
• Support the design, implementation and continuous enhancement of frameworks, policies, processes, and initiatives that enable the effective identification, assessment, and management of compliance and regulatory risks.
• Ensure the bank meets its regulatory obligations while fostering a strong culture of compliance and accountability.
• Lead initiatives that enhance key CRMF capabilities, including obligations management, regulatory change, compliance training, and compliance control libraries.
• Oversee and embed critical compliance policies and standards relating to Conflicts of Interest, Anti-Bribery and Corruption, and Market Misconduct.
• Help maintain key compliance registers, coordinate attestation and control testing activities, and work with stakeholders across the business to ensure compliance risk considerations are effectively integrated into business processes, systems, and decision-making.
• Participate in BOQ’s regulatory change management activities, supporting horizon scanning, impact assessments, and translating regulatory requirements into actionable business outcomes.

Manager, Compliance Frameworks and Policies

Marketing

• Support BOQ Group’s growth and retention objectives across digital channels
• Drive organic search strategy and execution across BOQ Group brands
• Identify opportunities to enhance website performance, optimise content, improve technical foundations and deliver measurable business outcomes
• Leverage SEO and analytics tools to uncover insights, conduct keyword and competitor research, and develop optimisation strategies
• Partner with content, creative and web teams to ensure SEO and AEO best practices are embedded throughout the customer journey
• Contribute to broader performance marketing initiatives, support reporting and test-and-learn activities

Marketing Manager – AEO

• Play a key role in strengthening risk management practices, supporting compliance obligations, and fostering a proactive risk culture across the business.
• Provide practical and commercially focused risk advice that supports informed decision-making.
• Ensure alignment with the Group’s Risk Management Framework and regulatory requirements.
• Influence business outcomes by driving control improvements and supporting risk governance activities.
• Assess risk impacts associated with change initiatives and help build an effective and sustainable control environment.

Manager, Line 1 Risk Compliance

Financial Crime

• Validate and update KYC information
• Connect with customers for information gathering
• Manage personal caseload and meet targets
• Raise risks or roadblocks
• Collaborate with team and leaders to ensure accurate delivery

KYC Refresh Analyst

Business Development Rep

• Join our Proprietary & Partnerships team, focused on growing strong, sustainable lending opportunities across the non-broker referral direct channel.
• Build meaningful relationships and uncover new opportunities.
• Engage with branch, direct customer networks, industry associations, or strategic partnerships.
• Expand BOQ’s presence across commercial, agri, health, and investor segments.
• Work closely with Relationship Managers, Credit, and broader banking teams.
• Identify, qualify, and shape opportunities before handing them over for execution.
• Strengthen our brand in the market and represent BOQ at events
• Engage with referral partners, building a strong, trusted network.

Business Development Manager

Operations

• Identify, investigate and respond to potential fraud and scam activity.
• Monitor fraud detection systems and review alerts.
• Investigate suspicious activity and take timely action to prevent losses.
• Maintain accurate and up-to-date records in line with regulatory requirements.
• Document investigations and prepare clear written summaries or responses.
• Collaborate with internal teams and external stakeholders when needed.