BOQ Group

Risk

• Supporting the delivery of Line 1 risk management activities across a broad portfolio of initiatives and business operations.
• Identifying, assessing, monitoring and reporting of risks, controls and issues.
• Providing practical guidance to stakeholders on risk impacts.
• Contributing to risk and materiality assessments and reviewing treatment plans.
• Supporting the effective management of risk events, issues, and remediation activities.
• Uplifting risk capability across the business by promoting a proactive risk culture and supporting training.

Manager – Line 1 Risk

Communications

• This is a hands-on communications role at the heart of a major transformation program within BOQ’s Retail Bank.
• As Communications Manager, Project Lead, you’ll work closely with the Senior Product Manager, Transformation, owning end to end communications for a large-scale banking migration.
• Enabling customers and frontline teams to navigate complex product and platform changes with clarity.
• You’ll lead the design and delivery of customer and staff communications across multiple channels, from email, SMS and direct mail through to FAQs, landing pages, in app messaging and internal content.
• Working closely with Product, Change, Digital, Marketing, Contact Centre and Risk teams, you’ll translate complex product and regulatory change into clear, plain English messaging that puts the customer first.
• You’ll also manage communications across multiple migration cohorts and key moments (before, during and after migration), ensuring messages are clear, well-sequenced, consistent and timely.
• You’ll also play a critical role in governance and risk, partnering with Legal and Compliance to ensure every communication is accurate, approved and fit for purpose.