Booksy

Recruitment

• Play a key role in supercharging our commercial growth in the US.
• Strategically build teams: Sales, Customer Service, Customer Success, and Marketing.
• Shape our top-tier TA strategy, ensuring we attract and onboard the best GTM talent.

Talent Acquisition Specialist – 5 Month Mat Cover Contract

Outside Sales

• As Team Leader, you will have two main tasks:
• Expand our customer portfolio in your base city and engage the Field Sales team in Malaga, Seville, Murcia and Valencia to achieve targets by attracting new customers, mainly through door-to-door visits.
• Support the team with face-to-face visits to understand customer needs, present the Booksy product and perform demonstrations.

Field Sales Team Leader

Backend Engineer

• Design, build, and maintain scalable, high-quality systems that empower beauty professionals worldwide.
• Work on new features, optimise system performance, and shape the architecture to support our growing platform.
• Collaborate with product managers, designers, and engineers to craft solutions that solve real-world problems for millions of users while driving innovation and continuous improvement in our codebase.

Senior Software Engineer, Python

Customer Success Manager

• Coach the Coaches: Design and execute a structured coaching framework for senior advisors, enabling them to independently develop junior team members, freeing you for strategic oversight.
• Performance Architecture: Establish clear performance expectations, KPI accountability structures, and career pathing that motivates both high performers and developing talent.
• Culture of Excellence: Build and sustain a team environment defined by accountability, continuous learning, and data-driven self-reflection.
• KPI Ownership: Drive performance against core metrics: Activation Rate, Reachability, QA Score, Time-to-Value (TTV), and Churn reduction.
• Strategic Metric Migration: Lead the team's transition from activation-centric success metrics to NRR and long-term Adoption indicators, aligning frontline activity with company-level retention goals.
• Data-Driven Diagnostics: Leverage QA scores, reachability data, and cohort-level performance analytics to identify skill gaps, process breakdowns, and intervention opportunities before they become escalations.
• Sales Handoff Integrity: Partner with the Sales team to define and enforce a clean deal standard, ensuring every provider enters onboarding with the right context, expectations, and setup for rapid ROI realization.
• Product & Operations Feedback Loop: Systematically surface friction points in the onboarding journey and translate provider-level insights into actionable input for Product and Operations roadmaps.
• Bilingual Escalation Leadership: Serve as the senior point of contact for high-complexity provider escalations, conducting resolution conversations fluently in both English and Spanish.

Customer Success Team Leader

• Wykonujesz kontakty telefoniczne do salonów w celu przekonania do wycofania rezygnacji z usług Booksy lub zapobiegnięcia rezygnacji
• Aktywizujesz salony tak, aby ich profile Booksy, zachęcały klientów do rezerwacji jak największej liczby wizyt online
• Udzielasz salonom informacji o sposobie działania oraz funkcjonalności Booksy dla Biznesu oraz Booksy dla Klientów
• Udzielasz salonom informacji na temat subskrypcji, faktur i płatności
• Proponujesz rozwiązania dostosowane do potrzeb salonów w zakresie możliwym do dostarczenia przez Booksy

Customer Success Retention Advisor

Customer Support

• As a Customer Support Advisor at Booksy, you'll be on the front lines, supporting our B2B customers for the Spanish Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day!**
• In this role, you'll provide support for customer queries, handling their requests and addressing concerns within established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.

Customer Support Advisor

Growth Marketing

• You’ll lead the charge in operationalizing word-of-mouth marketing, transforming our most vocal providers into our most effective sales force to aggressively drive growth across Spain and beyond.
• Working closely with the Global Director of Growth Marketing, you’ll own the infrastructure behind our referral and affiliate programs.
• You’ll be the heartbeat of the Booksy Collective, directly nurturing our core group of providers to bridge the gap between creative content and real-world conversion.
• You’ll be excited by the prospect of architecting viral loops and partnering with social teams to ensure organic advocacy has a frictionless path to a trial start.

Growth Marketing, Advocacy Specialist

Sales

• Conducting sales conversations about SaaS and Boost, both over the phone and online, with clients acquired by: the MRC company, the SDR team, and directly.
• Collecting necessary information before talking to a client.
• Conducting market research to take necessary actions to adapt to client needs or trends.
• Creating product demos and assisting potential clients with the initial setup of the application according to their needs.
• Reaching out to decision-makers of potential clients.
• Responding to client objections.
• Building relationships with clients.
• Recording activities in the CRM (Salesforce).

New Acquisition Sales Specialist – m/f/d

Marketing

• Your career as Director of US Marketing at Booksy is an invitation to own the growth trajectory of our most strategic global market.
• You will have the autonomy to shape a marketing vision that balances global brand power with the cultural nuances that make the US market unique.
• Reporting to the Global VP of Marketing, you’ll be a key strategic partner for our US growth engine.
• You won’t just execute plans; you’ll be a key strategic partner, leading a high-performing team to build deep brand equity and community engagement.
• You’ll thrive here if you are a visionary who loves the "blank canvas" of a scale-up but possesses the data-driven discipline to turn creative ideas into measurable market leadership.
• Your natural leadership style will empower your team to think bigger, while your strategic mindset will ensure every campaign, from performance marketing to content strategy, contributes to our long-term mission of helping entrepreneurs thrive.

Director of US Marketing – East Coast

• Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements.
• Act as the company’s primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters.
• Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion.
• Own the company’s global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions.
• Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance.
• Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed.
• Lead complex international tax initiatives, including:
• – Transfer pricing strategy and documentation
• – Global structuring and restructuring
• – Mergers, acquisitions, and integrations
• – Expansion into new markets and new revenue models
• Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company.
• Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors.
• Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness.
• Own tax-related data strategy to improve reporting, forecasting, and risk visibility.
• Own the global tax budget and resource planning for the function.
• Establish governance frameworks, policies, and escalation protocols related to tax matters.
• Monitor global legislative and regulatory developments, proactively assessing business impact and recommending actions.

Global Senior Tax Manager

• You'll ensure successful account activation by delivering expert-level training sessions to new clients following the sale.
• You'll drive early results by executing a proactive call and contact strategy to maximize engagement and help providers secure their first bookings.
• You'll be a product champion, providing expert guidance on application functionality to help users get the most out of the platform.
• You'll build strong B2B relationships by reaching out proactively via phone, email, or WhatsApp to drive key activation milestones.
• You'll offer creative solutions by listening to client needs and addressing challenges with confidence and a "People First" touch.

Customer Success Onboarding Advisor

• Build and execute outbound B2B strategy from the ground up.
• Lead a focused team of three for cold outreach in the Spanish market.
• Design high-impact prospecting strategies across email, WhatsApp, Instagram, and phone.
• Implement cutting-edge Clay workflows for personalized outreach at scale.
• Test new sequences and manage own book of target accounts.
• Drive a high-performance culture collaborating with the Senior Sales Manager.
• Shadow reps, identify skill gaps, and provide continuous feedback.

Outbound Sales Manager – B2B

• You’ll lead the charge in operationalizing word-of-mouth marketing, transforming our most vocal providers into our most effective sales force to aggressively drive growth across Spain and beyond.
• Working closely with the Global Director of Growth Marketing, you’ll own the infrastructure behind our referral and affiliate programs.
• You won’t just be managing a tech stack; you’ll be the heartbeat of the Booksy Collective, directly nurturing our core group of providers to bridge the gap between creative content and real-world conversion.
• You’ll be excited by the prospect of architecting viral loops and partnering with social teams to ensure organic advocacy has a frictionless path to a trial start.
• At Booksy, we value "Balanced Boldness"—we want you to shoot for the moon with your growth tactics while remaining grounded in the data and the raw feedback of our community.

Marketing Growth Lead, Advocacy

• Build and execute the outbound B2B strategy from the ground up.
• Lead a focused team of three in cold outreach in the Spanish market.
• Design high-impact prospecting strategies across email, WhatsApp, Instagram, and phone.
• Implement cutting-edge Clay workflows for personalized outreach at scale.
• Shadow reps, identify skill gaps, and provide continuous feedback.

Outbound Sales Team Leader – B2B

• Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription.
• You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days.
• This is a high-engagement role that requires you to be proactive and build strong relationships with **B2B clients** for the **US market**.
• You will provide expert guidance, anticipate challenges, and address objections with confidence, clearly demonstrating the value of our platform.
• Your ability to listen, solve problems, and offer creative solutions will have a direct impact on their success.
• As an Onboarding Advisor within our Customer Success team, your objective will be to ensure successful account activation.
• You’ll be responsible for delivering training sessions to new clients following the sale, helping them set up their Booksy account according to their specific needs, providing regular follow-up, and offering support throughout the first month of their subscription.