Booksy

Customer Success Onboarding Advisor

Booksy

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • You'll ensure successful account activation by delivering expert-level training sessions to new clients following the sale.
  • You'll drive early results by executing a proactive call and contact strategy to maximize engagement and help providers secure their first bookings.
  • You'll be a product champion, providing expert guidance on application functionality to help users get the most out of the platform.
  • You'll build strong B2B relationships by reaching out proactively via phone, email, or WhatsApp to drive key activation milestones.
  • You'll offer creative solutions by listening to client needs and addressing challenges with confidence and a "People First" touch.

Requirements

  • Provable, deep expertise and experience in Customer Success, training, Account Management, or similar roles.
  • A proactive and meticulous approach, enabling you to respond quickly and effectively to customer needs with organized solutions.
  • Excellent communication and persuasion skills, with a natural ability to listen and guide others toward success.
  • A "Team Player" mindset combined with a strong sense of ownership and commitment to your work.
  • You should be comfortable communicating in Spanish (native-level or strong conversational) and have conversational English skills.
  • Knowledge of tools like Salesforce or Google Suite is a definite asset.
Benefits
  • You will be part of a global team that values diversity, equity and inclusion.
  • Medical + dental insurance paid for by the company.
  • Your birthday off.
  • 50 € per month to use on Booksy services.
  • Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops.
  • English platform to improve your English level.
  • Psychologist sessions.
  • Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementTraining
Soft Skills
communication skillspersuasion skillslistening skillsproblem-solvingteam playerownershipcommitmentproactive approachmeticulousness