Blue Yonder

Solutions Engineer

• Drive the design, optimization, and implementation of Blue Yonder Retail Planning software solutions for customers, utilizing industry best practices and process methodologies
• Apply domain knowledge to understand and identify how Blue Yonder solutions can be configured and delivered to meet customer requirements and business processes
• Lead solution design to ensure clear construct and validation tasks and timeline
• Conduct and/or guide system integration, user acceptance testing and deployment phases of the project
• Sustain the balance between project scope, timeline, and requirements to ensure successful time to value and customer satisfaction
• Assess business needs outside the standard solution or scope, including integration complexity, architecture constraints and product roadmaps
• Recognize and highlight incremental revenue opportunities with existing customers and projects
• Communicate business cases to PMG and PD regarding customer-specific needs related to product functionality and enhancements
• Serve as the functional liaison across key customer contacts, Project Managers, Technical Consultants, and 3rd Party Consultants to drive timely and successful delivery

Senior Solution Architect, Retail Planning

Customer Success Manager

• Serve as a trusted strategic advisor and primary point of contact for assigned customers
• Build strong relationships with business and IT leaders, including executive-level stakeholders
• Partner with Account Managers, Technical Account Managers, and other internal stakeholders to deliver a coordinated customer experience
• Develop a deep understanding of customers' business, operating model, strategic priorities, and retail environment
• Lead collaborative discovery to develop Value Success Plans defining business objectives, value drivers, and outcomes
• Ensure customers implement, adopt, and realize value from contracted Blue Yonder solutions
• Establish strategic engagement cadences and maintain internal alignment around customer priorities and progress
• Lead Executive Business Reviews and Quarterly Business Reviews
• Identify and mitigate customer attrition risks
• Lead customer renewal activities
• Identify and facilitate upsell, cross-sell, and solution expansion opportunities
• Drive customer advocacy through customer champions, the Customer Appreciation Program, and reference opportunities
• Track Verified Value Outcomes
• Drive executive customer engagement through strategic business reviews

Customer Success Partner – Retail Industry

Learning and Development

• Support end-user training activities and deliverables across enterprise supply chain transformation programs
• Conduct and support learning discovery, stakeholder interviews, learning needs assessments, and role-based training analysis
• Partner with customer stakeholders to understand business objectives, operational processes, learner needs, and implementation requirements
• Translate business processes, solution functionality, roles, and change impacts into learning objectives and role-based learning requirements
• Support development of training plans, curricula, learning journeys, course outlines, content development plans, and training schedules
• Design and develop instructor-led, virtual, blended, digital, and performance-support learning materials
• Develop presentations, facilitator guides, participant materials, exercises, scenarios, job aids, videos, assessments, and other learning resources
• Customize learning content and examples to reflect customer business processes, use cases, roles, and implementation objectives
• Apply adult learning, instructional design, learning experience, and content development best practices
• Apply foundational Organizational Change Management principles to understand business and role impacts, readiness, communications, and adoption
• Deliver instructor-led, virtual instructor-led, workshop, knowledge-transfer, and customer enablement sessions
• Facilitate interactive and hands-on learning experiences aligned with customer use cases and operational processes
• Adapt learning and facilitation approaches for business users, super users, system administrators, support teams, managers, and leaders
• Support train-the-trainer, super-user enablement, instructor readiness, and knowledge-transfer activities
• Help customers build user proficiency, confidence, and self-sufficiency using implemented solutions
• Work with functional and solution experts to ensure learning reflects configured solutions and future-state business processes
• Participate in curriculum design, content review, validation, and training readiness sessions
• Follow content-development, quality, version-control, review, and approval processes
• Collaborate with OCM, project management, Professional Services, solution, product, Customer Success, Education, and client teams
• Maintain EUT work plans, content trackers, review logs, and project documentation
• Support learning assessments and evaluation approaches; analyze learner feedback, training effectiveness, and adoption indicators
• Continuously improve learning content and delivery using feedback, product enhancements, and implementation lessons learned
• Contribute lessons learned, templates, examples, best practices, and ideas to standardize EUT methodologies and delivery assets
• Develop knowledge of Blue Yonder solutions, supply chain processes, implementation methodologies, and enterprise transformation
• Progressively develop from executing defined learning activities to independently conducting discovery, designing learning solutions, facilitating client sessions, advising stakeholders, and managing complex EUT deliverables

End User Training Consultant

• Support end-user training activities and deliverables across enterprise supply chain transformation programs
• Conduct and support learning discovery, stakeholder interviews, learning needs assessments, and role-based training analysis
• Partner with customer stakeholders to understand business objectives, operational processes, learner needs, and implementation requirements
• Translate business processes, solution functionality, roles, and change impacts into learning objectives and role-based learning requirements
• Support development of training plans, curricula, learning journeys, course outlines, content development plans, and training schedules
• Design and develop instructor-led, virtual, blended, digital, and performance-support learning materials
• Develop presentations, facilitator guides, participant materials, exercises, scenarios, job aids, videos, assessments, and other learning resources
• Customize learning content and examples to reflect customer business processes, use cases, roles, and implementation objectives
• Apply adult learning, instructional design, learning experience, and content development best practices
• Apply foundational Organizational Change Management principles to understand business and role impacts, readiness, communications, and adoption
• Deliver instructor-led, virtual instructor-led, workshop, knowledge-transfer, and customer enablement sessions
• Facilitate interactive and hands-on learning experiences aligned with customer use cases and operational processes
• Adapt learning and facilitation approaches for business users, super users, system administrators, support teams, managers, and leaders
• Support train-the-trainer, super-user enablement, instructor readiness, and knowledge-transfer activities
• Help customers build user proficiency, confidence, and self-sufficiency in using implemented solutions
• Work with functional and solution experts to ensure learning reflects configured solutions and future-state business processes
• Participate in curriculum design, content review, validation, and training readiness sessions
• Follow content-development, quality, version-control, review, and approval processes
• Collaborate with OCM, project management, Professional Services, solution, product, Customer Success, Education, and client teams
• Maintain EUT work plans, content trackers, review logs, and supporting project documentation
• Support learning assessments and evaluation approaches; analyze learner feedback, training effectiveness, and adoption indicators
• Use feedback, product enhancements, and implementation lessons learned to improve learning content and delivery
• Contribute lessons learned, templates, examples, best practices, and ideas supporting continuous improvement and standardization of EUT methodologies and delivery assets
• Develop knowledge of Blue Yonder solutions, supply chain processes, implementation methodologies, and enterprise transformation

Support Engineer

• Support various BY Planning solutions
• Analyze and debug customer issues
• Work with cross-functional teams including Product Development, Consulting, and Cloud Services
• Provide technical support during the steady-state period
• Provide primary user support and verify that systems provide required business functions and maintain data integrity
• Respond to systems alerts during on-call periods, including possible 24x7/weekend coverage
• Advise customers on industry best practices and process methodology
• Understand and configure BY solutions to better facilitate client business processes
• Enhance or change designs based on new customer business requirements
• Identify root causes and find permanent solutions to problems
• Address incidents and requests related to the BY solution suite
• Implement monitoring, performance tuning, and operational best practices
• Provide value through innovation and automation

Support Engineer – SCPO Techno Functional

Full-stack Engineer

• Architect, design, and support a ground-up cloud-enabled SaaS product in Merchandise Management for the retail space
• Work with counterparts, distinguished consultants, and architects
• Create highly useful, easily maintainable software components in an agile team
• Collaborate on design, implementation, testing, and code review of user stories and bug fixes
• Analyze software-related issues and propose solutions
• Participate in backlog grooming, planning, daily stand-ups, and retrospectives
• Keep up to date with technology and research the latest industry trends
• Build customer-specific interfaces and enhancements
• Analyze customer-reported defects and provide solutions
• Mentor junior and mid-level associates
• Lead the team/project

Lead Software Engineer – PLSQL, Unix Batch Scripting, Node JS

Data Scientist

• Develop new data science models for the retail domain
• Apply and demonstrate hands-on data science expertise
• Work with AI Agents

Consultant

• Serve as a Blue Yonder WMS solution expert for transformational projects and programs
• Contribute to change management for global or regional program implementations
• Assist with project planning and lead customer communication
• Facilitate business process mapping and process discussions
• Advise customers on industry best practices and process methodology
• Assess business needs, integration complexity, and architecture constraints
• Design and develop functional specifications for modifications, interfaces, reports, and screens
• Lead preparation of product requirement specifications and test plans
• Coordinate with Development Services on modification development, quality delivery, and customer demonstrations
• Create and modify procedural and system documentation
• Support development and execution of test scripts
• Provide level 3 non-technical support during go-live and level 3 user support
• Conduct functional analysis sessions and develop technical solutions
• Provide functional support including quality assurance, design review, environment setup, software installation, configuration, report and label generation, troubleshooting, system testing, and programming
• Deliver product implementations and related integrations
• Work on product implementation, enhancement, managed services, integration, and custom projects at customer sites or offshore
• Design and develop platform workflows/user interfaces, integration scripts, ETL mappings, data models, and data loading
• Provide internal training and implementation support
• Ensure knowledge transfer to key customer project teams
• Communicate customer-specific business cases and product needs to Product Management and Product Development
• Liaise with Product Management and Product Development regarding releases and functionality
• Provide guidance to Support Services on base technical issues
• Work with relevant parties to resolve issues

Senior Business Consultant – WMS Configuration, Implementation

Marketing

• Design and stand up a new, unified Lifecycle Marketing function
• Consolidate customer-marketing activities into a cohesive team and operating model
• Define the customer lifecycle framework across onboarding, adoption, renewal, expansion, and advocacy
• Partner with CX, Marketing, and AS leadership on organizational transition, including roles, programs, and budgets
• Develop governance, calendars, and approval processes for coordinated customer communications
• Build customer segmentation and journey maps for targeted lifecycle messaging
• Connect Marketing, CX, Product, Sales, and Customer Success on scaled customer engagement
• Identify and enable expansion, cross-sell, and upsell opportunities within the installed base
• Build always-on nurture programs and targeted campaigns
• Define and report pipeline and revenue contribution from lifecycle and expansion campaigns
• Govern in-product messaging, announcements, banners, walkthroughs, notifications, and customer portal communications
• Shape the customer portal content and communication strategy
• Partner with Revenue Marketing on campaigns, creative, marketing automation, and shared martech infrastructure
• Leverage AI, automation, predictive signals, and personalization for lifecycle communications
• Define and own KPIs including retention, NRR, product adoption, engagement, and cross-sell/upsell revenue
• Report program performance and business impact to marketing and CX leadership

VP, Customer Lifecycle Marketing

• Architect, design, and support a ground-up cloud-enabled SaaS product for merchandise management in retail
• Work in an agile team to create useful, maintainable software components that maximize customer value
• Collaborate on design, implementation, testing, and code reviews for user stories and bug fixes
• Analyze software issues and propose solutions
• Participate in backlog grooming, planning, daily stand-ups, and retrospectives
• Keep up to date with technology and research industry trends
• Build customer-specific interfaces and enhancements
• Analyze customer-reported defects and provide solutions
• Mentor junior and mid-level associates

Software Engineer II – NodeJS

• Resolve high-complexity customer issues on the Blue Yonder WMS system
• Own customer solutions for Tier 1/2 customers and engage in early implementation projects
• Collaborate with TAMs on support consumption and adoption improvement plans
• Achieve high customer satisfaction and positively impact NPS scores
• Ensure adherence to SLA/SLO, quality standards, and practices
• Champion high-quality service operations and continuous improvement
• Implement monitoring and diagnostics practices using applicable M&D tools
• Improve solution stability through early detection, resolution, and incident recurrence prevention
• Provide out-of-office support and work shifts to facilitate 24x7 customer support
• Communicate effectively with customers and Blue Yonder stakeholders
• Collaborate with Blue Yonder teams and partners
• Demonstrate professionalism, empathy, assertiveness, and respect for cultural differences
• Develop knowledge of Blue Yonder WMS product features and functionalities
• Support constructive customer conversations about business-process impacts and workarounds
• Demonstrate expertise in SaaS technical toolsets, solution architecture, Azure technologies, frameworks, tools, and technologies
• Train and mentor team members to improve the team’s techno-functional capability
• Own Tier 1/2 solutions, enhance solution stability and service quality, and increase customer consumption and adoption
• Demonstrate customer centricity and innovate through teamwork

Senior Support Engineer

Backend Engineer

• Serve as technical owner and contribute to key meetings with project managers, solution architects, customer contacts, users, and executive sponsors
• Ensure knowledge transfer with the key customer project team
• Communicate customer-specific business cases and product functionality or enhancement needs to Product Management and Product Development
• Liaise with Product Management and Product Development regarding releases and new functionality
• Work with Support Services to stabilize customers after go-live and support value realization
• Conduct functional analysis sessions to understand client needs and develop functional solutions
• Provide functional support including quality assurance and design review, environment setup, software installation, configuration, report and label generation, operations consulting, troubleshooting, system testing, and programming
• Deliver product implementation services and related integrations
• Work as a senior consulting-team member on implementations, enhancements, managed services, integrations, and custom projects at customer sites or offshore

Technical Architect – TMS, SQL, Java/Python

Advisor

• Develop, articulate, and deliver customer-centric supply chain solutions, ensuring alignment to business objectives and measurable outcomes
• Provide deep subject matter expertise across key supply chain domains, including planning, execution, and emerging technologies
• Lead customer engagements, including discovery, design, blueprinting, and solution validation sessions, ensuring customer clarity and confidence
• Serve as a trusted advisor in process transformation discussions, guiding customers through workflows, reference architectures, and design authority governance
• Deliver compelling Blue Yonder demos that incorporate customer data, business stories, and differentiation messaging
• Connect configuration decisions to operational and financial impacts, shaping solution direction and adoption strategy
• Collaborate closely with sales, marketing, consulting, and product teams to drive customer adoption, retention, and value realization
• Maintain deep knowledge of Blue Yonder's products and services, as well as industry trends and competitive landscape; position Blue Yonder as a market leader
• Develop and maintain strong, long-lasting customer relationships by consistently exceeding expectations and delivering high-impact guidance
• Deploy and configure SaaS solutions; understand change management impacts, how to operate the solutions, integration points, customization options, and project lifecycle (discovery and design to go-live and post-deployment support).
• Identify and recommend opportunities for customer expansion and upsell

Senior Solutions Advisor, Retail & Grocery

• Lead the design and development of complex cross-product features and solutions
• Ensure the technical architecture aligns with business needs and strategic goals
• Utilize AI/ML, cloud platforms, and IoT technologies to enhance product features and performance
• Serve as a trusted advisor to project directors and senior management
• Collaborate with architects, product managers, and development teams to resolve technical challenges
• Communicate potential application-related risks to senior management
• Represent Blue Yonder at internal and external workshops

Senior Technical Architect – Consulting, Java, Spring Boot, SQL

Systems Engineer

• Design, develop, and enhance technical solutions using enterprise SaaS applications, APIs, reporting tools, automation platforms, and scripting technologies
• Troubleshoot application, integration, reporting, and data issues, identifying root causes and solutions independently
• Proactively pick up backlog items and collaborate with team members as needed
• Participate in agile ceremonies, including backlog grooming, sprint planning, stand-ups, and retrospectives
• Analyze business, functional, and technical requirements to design scalable learning technology solutions
• Design and implement integrations, automations, reporting solutions, and process improvements
• Apply information security, data governance, and privacy standards in all deliverables
• Leverage AI-assisted tools and emerging technologies to improve productivity and accelerate delivery
• Assess the impact of system changes on learners, managers, stakeholders, and connected systems, platform operations & continuous improvement
• Identify and raise operational issues proactively
• Plan and execute routine application, integration, reporting, and automation updates
• Resolve complex application, integration, and data issues while identifying opportunities for long-term improvement
• Manage technical investigations, enhancement requests, and operational issues independently
• Drive operational excellence through documentation, automation, and continuous improvement

Senior Solution Architect, Retail Planning

Customer Success Partner – Retail Industry

End User Training Consultant

End User Training Consultant

Support Engineer – SCPO Techno Functional

Lead Software Engineer – PLSQL, Unix Batch Scripting, Node JS

Data Scientist

Senior Business Consultant – WMS Configuration, Implementation

VP, Customer Lifecycle Marketing

Software Engineer II – NodeJS

Senior Support Engineer

Technical Architect – TMS, SQL, Java/Python

Senior Solutions Advisor, Retail & Grocery

Senior Technical Architect – Consulting, Java, Spring Boot, SQL

Systems Engineer – Learning, SaaS