BlackStone eIT

Infrastructure Engineer

• Administer Windows and/or Linux server environments, virtualisation platforms, storage and associated infrastructure services.
• Monitor availability, capacity and performance; investigate alerts and restore service within agreed priority and escalation procedures.
• Plan and execute approved patching, configuration changes, hardening and lifecycle maintenance.
• Maintain server inventories, configuration records, operating procedures, diagrams and technical runbooks.
• Support incident, problem and change management, including root-cause analysis and corrective actions.
• Coordinate infrastructure dependencies with network, cloud, backup, cybersecurity, application and database teams.
• Support discovery, baseline assessment and transition activities for on-premises and any subsequently approved hosted environment.
• Participate in agreed on-call coverage for critical infrastructure incidents.

Senior Infrastructure / Server Engineer

General

• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
• Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
• Coordinate incident resolution with application, database, network, security and external integration teams.
• Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
• Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
• Support secure API and integration practices, logging, traceability and access controls.
• Identify changes that require development or new integration scope and route them through formal approval.
• Provide evidence and technical input for root-cause analysis and service reporting.

Integration Specialist – Syrian, Jordanian, Indian

Project Manager

• Oversee and optimize operational projects delivery from initiation to completion.
• Coordinate between different departments to ensure smooth workflow and project execution.
• Track and effectively report project timelines, deliverables, risks, and operational KPIs.
• Develop and improve operational processes, policies, and workflows.
• Ensure operational efficiency and continuous process optimization.
• Prepare operational reports, dashboards, and status updates for management.
• Collaborate with management on strategic operational planning and execution.
• Support resource planning and task allocation across teams.
• Identify operational bottlenecks and propose practical solutions.
• Monitor project budgets, operational costs, and resource utilization.
• Ensure alignment between operational execution and business objectives.
• Handle stakeholder communication and maintain strong coordination with internal and external parties.
• Support crisis management and operational escalations when needed.

Senior Project Coordinator

Human Resources

• Handles employee relations cases including grievances, misconduct, and workplace disputes: gathering information, conducting meetings with employees and managers, and documenting findings.
• Prepares investigation reports and complete case documentation for each ER case.
• Handles contested exits and high-risk cases, ensuring the documentation trail is complete and accurate.
• Follows up on labor complaints filed with MOHRE, KSA labor offices, and the Jordanian Ministry of Labor, and prepares the required responses and documentation in coordination with legal counsel.
• Provides guidance on UAE, KSA, and Jordan labor law requirements (contracts, probation, notice periods, working hours, leave entitlements, termination grounds).
• Monitors changes in labor legislation and regulations (MOHRE, HRSD/Qiwa, Jordan MoL) and recommends the required actions.
• Reviews employment contracts and HR policies for compliance across the three countries and flags any risks.
• Prepares and maintains country-specific compliance reference guides (probation rules, notice periods, EOS formulas, leave entitlements).
• Prepares EOS and gratuity calculations for terminations, layoffs, and complex or disputed cases in line with each country's labor law.
• Reviews EOS calculations for accuracy before submission to payroll.
• Maintains updated EOS calculation templates per country and audits past settlements when required.
• Prepares labor authority correspondence, filings, and notifications related to disciplinary actions and terminations.
• Supports government inspections and official requests with the required documentation.

Senior HR Specialist

• Oversee the day-to-day operational coordination of active projects.
• Track project progress, timelines, deliverables, and operational requirements.
• Coordinate closely with internal teams to ensure projects are running according to plan.
• Act as the main point of coordination between project teams and the finance department.
• Monitor project budgets, spending, invoicing, payment status, and cost-related updates.
• Support budgeting, forecasting, financial tracking, and project reporting.
• Ensure all project data, records, and documentation are accurate and up to date.
• Identify operational or financial risks and escalate issues in a timely manner.
• Follow up with stakeholders to ensure accountability and completion of action items.
• Improve workflows, reporting structures, and coordination processes across projects.
• Prepare regular project and financial status reports for management.
• Maintain strong control over project organization, priorities, and cross-functional communication.

Project Operations Manager

Pre-sales Engineer

• Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE.
• Design and propose suitable technical solutions aligned with customer needs.
• Prepare technical proposals, solution architectures, and statements of work.
• Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.
• Respond to RFPs, RFIs, and RFQs with technical and functional inputs.
• Assist in effort estimation, BOM preparation, and solution sizing.
• Participate in customer meetings, workshops, and discovery sessions.
• Explain technical concepts clearly to both technical and non-technical stakeholders.
• Build trusted relationships with customers, partners, and internal teams.
• Address customer technical concerns and provide recommendations.
• Prepare high-level and low-level solution designs when required.
• Create architecture diagrams, implementation approaches, and integration workflows.
• Ensure proposed solutions follow best practices, scalability, security, and compliance standards.
• Coordinate with engineering, delivery, product, and support teams.
• Work closely with project managers and solution architects during transition to delivery.
• Support continuous improvement of presales assets, templates, and demo environments.
• Stay updated on industry trends, competitor solutions, and emerging technologies.
• Maintain strong understanding of company products, services, and capabilities.

Software Pre-Sales Engineer, Gulf Market

Operations Project Manager

Business Analyst

• Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.
• Produce high-quality BRDs, user stories / PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.
• Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.
• Map as-is / to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).
• Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.
• Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.
• Mentor junior Business Analysts and uphold the team’s BA methodology and standards.

Senior Business Analyst

Application Engineer

• Provide second-level application support for business-critical applications and assigned projects.
• Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs.
• Perform root cause analysis and support problem management activities.
• Analyze logs, system behavior, and application data to identify and resolve issues.
• Execute SQL queries to investigate data-related incidents and validate application behavior.
• Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution.
• Manage and update incidents, service requests, and problem records using the organization's ticketing system.
• Support testing activities, validate fixes, and perform functional verification before promoting solutions to production.
• Participate in major incident investigations and provide technical input when required.
• Maintain proper technical documentation and provide clear evidence and updates on assigned activities.
• Contribute to knowledge sharing and provide guidance to junior team members when needed.

Senior Application Support Engineer – L2

Designer

• Analyze existing services and identify opportunities to improve customer experience and service delivery.
• Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
• Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
• Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
• Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
• Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
• Participate in workshops, stakeholder meetings, and design review sessions to support project delivery.

CX Service Designer

Manager

• Manage end-to-end bidding activities for opportunities in the **UAE and KSA**.
• Review and analyze RFPs, RFQs, tenders, EOIs, prequalification documents, and vendor registration requirements.
• Prepare compliant, high-quality technical and commercial proposals for IT, software development, digital transformation, outsourcing, staff augmentation, cloud, AI, cybersecurity, and enterprise technology projects.
• Coordinate with sales, presales, delivery, technical, finance, legal, and leadership teams to collect proposal inputs.
• Ensure all submissions comply with client instructions, local procurement requirements, formats, deadlines, and portal submission rules.
• Manage bid schedules, responsibility matrices, compliance checklists, clarification logs, and submission trackers.
• Support vendor registration and prequalification processes with UAE and KSA government, semi-government, and enterprise clients.
• Work closely with the sales team to understand client expectations, competitive positioning, pricing strategy, and win themes.
• Coordinate pricing inputs with finance and sales teams, including assumptions, scope exclusions, payment terms, and commercial conditions.
• Identify risks, gaps, contractual concerns, technical dependencies, and required clarifications.
• Prepare Arabic and English documentation where needed, including company profiles, cover letters, forms, declarations, and compliance responses.
• Maintain an updated bid library including case studies, credentials, CVs, company documents, templates, certificates, and reusable proposal content.
• Track bid status, submission outcomes, win/loss feedback, and lessons learned.
• Ensure Blackstone eIT’s value proposition is clearly positioned for UAE and KSA clients.

Bidding Manager

Full-stack Engineer

• Develop, enhance, and maintain SharePoint Online / SharePoint On-Premise solutions.
• Build and customize SharePoint pages, lists, libraries, workflows, forms, and web parts.
• Support SharePoint integration with other systems using APIs, connectors, Power Automate, or custom development.
• Handle full stack development tasks including backend logic, frontend interfaces, database work, and system integrations.
• Support troubleshooting, bug fixing, performance improvement, and production support activities.
• Assist in SharePoint migration activities, including content migration, permission mapping, testing, and post-migration support.
• Work on multiple assignments across different projects and accounts based on business priority.
• Prepare technical documentation, deployment notes, and handover details when required.
• Coordinate with internal teams and client-side stakeholders to clarify requirements and deliver solutions.

Senior Full Stack Developer, SharePoint

Technical Program Manager

• - Lead and coordinate complex technical projects across the organization.
• - Manage cross-functional teams and ensure timely delivery of software products.
• - Act as a key liaison between engineering, product management, and stakeholders.
• - Navigate technical challenges while maintaining focus on business objectives.

Senior Technical Program Manager

AI Engineer

• Design, develop, and implement artificial intelligence solutions.
• Work closely with data scientists, engineers, and stakeholders.
• Build scalable AI models and integrate them into product offerings.
• Involved in all stages of AI project development from data collection to model monitoring.

• End-to-end program ownership for an assigned product workstream: from requirements alignment through release and post-launch review
• Cross-functional delivery coordination across Engineering, Project Managers, QA, Design, Business Analysis, and DevOps
• Dependency mapping, risk identification, and proactive mitigation across workstreams
• Stakeholder communication: translating technical progress into clear, decision-ready updates for product and business leadership
• Release governance: owning go/no-go readiness, release criteria, and deployment coordination
• Escalation management: surfacing blockers early, driving resolution, and maintaining delivery momentum
• Program health reporting via Azure DevOps and Jira: sprint tracking, velocity analysis, milestone burn-down
• Contributing to process improvement across the delivery function