CX Service Designer

BlackStone eIT

CX Service Designer focusing on enhancing customer journeys and service delivery in Dubai, UAE. Collaborating with business and technical teams to streamline processes and improve user experience.

Posted 6/28/2026contractDubai • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Analyze existing services and identify opportunities to improve customer experience and service delivery.
Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
Participate in workshops, stakeholder meetings, and design review sessions to support project delivery.

Requirements

What you’ll need

Analyze existing services and identify opportunities to improve customer experience and service delivery.
Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
Participate in workshops, stakeholder meetings, and design review sessions to support project delivery.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BlackStone eIT Website LinkedIn All Job Openings 201 - 500 employees 🤖 Artificial Intelligence 🏢 Enterprise ☁️ SaaS Artificial Intelligence
Enterprise
SaaS BlackStone eIT is a global technology company specializing in transformative enterprise solutions and intelligent design. The company offers a wide range of innovative products and services, including augmented reality, blockchain, intelligent chatbots, emotion scanning, optical character recognition, robotics, facial and object recognition, and smart analytics. With a strong focus on digital innovation, BlackStone eIT provides customized solutions such as Arabic NLP engines, digital workplaces, facial attendance tracking, and schedulers. They aim to drive significant impact for forward-thinking brands through their expertise in cutting-edge technologies and exceptional user experiences. BlackStone eIT operates in various sectors, enhancing business efficiency and customer engagement worldwide. CX Service Designer 🔥 0 minutes ago 🏢🏡 Dubai – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior ✍️ Designer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Analyze existing services and identify opportunities to improve customer experience and service delivery.
Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
Participate in workshops, stakeholder meetings, and design review sessions to support project delivery. 🎯 Requirements
Analyze existing services and identify opportunities to improve customer experience and service delivery.
Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
Participate in workshops, stakeholder meetings, and design review sessions to support project delivery. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Service DesignCustomer Experience AnalysisOperational Efficiency ImprovementDigital Service ConsistencyProcess Simplification

Soft Skills

CollaborationCommunicationProblem-SolvingWorkshop FacilitationStakeholder Engagement