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Senior Application Support Engineer – L2
BlackStone eITSenior Application Support Engineer providing second-level support and troubleshooting for business-critical applications focusing on incident resolution and collaboration with teams.
Tech Stack
Tools & technologiesSDLCSQL
About the role
Key responsibilities & impact- Provide second-level application support for business-critical applications and assigned projects.
- Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs.
- Perform root cause analysis and support problem management activities.
- Analyze logs, system behavior, and application data to identify and resolve issues.
- Execute SQL queries to investigate data-related incidents and validate application behavior.
- Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution.
- Manage and update incidents, service requests, and problem records using the organization's ticketing system.
- Support testing activities, validate fixes, and perform functional verification before promoting solutions to production.
- Participate in major incident investigations and provide technical input when required.
- Maintain proper technical documentation and provide clear evidence and updates on assigned activities.
- Contribute to knowledge sharing and provide guidance to junior team members when needed.
Requirements
What you’ll need- 4–7 years of experience in Application Support within a Software House or enterprise environment.
- Strong understanding of second-level application support processes.
- Hands-on experience with SQL and the ability to write and execute queries for troubleshooting purposes.
- Experience in analyzing application logs and performing technical investigations.
- Familiarity with incident management and ticketing systems.
- Good understanding of SDLC and software support processes
- Experience in testing activities and validating application fixes.
- Strong analytical and problem-solving skills.
- Good communication skills and the ability to work effectively with cross-functional teams.
- Ability to manage priorities and work under pressure in a production support environment.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BlackStone eIT Website LinkedIn All Job Openings 201 - 500 employees 🤖 Artificial Intelligence 🏢 Enterprise ☁️ SaaS Artificial Intelligence
- Enterprise
- SaaS BlackStone eIT is a global technology company specializing in transformative enterprise solutions and intelligent design. The company offers a wide range of innovative products and services, including augmented reality, blockchain, intelligent chatbots, emotion scanning, optical character recognition, robotics, facial and object recognition, and smart analytics. With a strong focus on digital innovation, BlackStone eIT provides customized solutions such as Arabic NLP engines, digital workplaces, facial attendance tracking, and schedulers. They aim to drive significant impact for forward-thinking brands through their expertise in cutting-edge technologies and exceptional user experiences. BlackStone eIT operates in various sectors, enhancing business efficiency and customer engagement worldwide. Senior Application Support Engineer – L2 🔥 1 hour ago 🇪🇬 Egypt – Remote ⏰ Full Time 🟠 Senior 💻 Application Engineer SDLC SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide second-level application support for business-critical applications and assigned projects.
- Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs.
- Perform root cause analysis and support problem management activities.
- Analyze logs, system behavior, and application data to identify and resolve issues.
- Execute SQL queries to investigate data-related incidents and validate application behavior.
- Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution.
- Manage and update incidents, service requests, and problem records using the organization's ticketing system.
- Support testing activities, validate fixes, and perform functional verification before promoting solutions to production.
- Participate in major incident investigations and provide technical input when required.
- Maintain proper technical documentation and provide clear evidence and updates on assigned activities.
- Contribute to knowledge sharing and provide guidance to junior team members when needed. 🎯 Requirements
- 4–7 years of experience in Application Support within a Software House or enterprise environment.
- Strong understanding of second-level application support processes.
- Hands-on experience with SQL and the ability to write and execute queries for troubleshooting purposes.
- Experience in analyzing application logs and performing technical investigations.
- Familiarity with incident management and ticketing systems.
- Good understanding of SDLC and software support processes
- Experience in testing activities and validating application fixes.
- Strong analytical and problem-solving skills.
- Good communication skills and the ability to work effectively with cross-functional teams.
- Ability to manage priorities and work under pressure in a production support environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
SQLApplication SupportRoot Cause AnalysisTechnical InvestigationSDLC UnderstandingTesting ActivitiesFunctional VerificationTroubleshootingData AnalysisTechnical Documentation
Soft Skills
Analytical SkillsCommunication SkillsTeam CollaborationPriority ManagementPressure Management