Berkshire Hathaway Homestate Companies - Workers Compensation Division

Analyst

• Successfully demonstrates understanding of foundational concepts of audit submission and audit procedures, payroll examination and assignment of classification codes, and usage of applicable Bureau/State online/call center resources acquired through on-the-job training.
• Reviews documentation submitted via customer portal. Proactively communicates with policyholders and agents as needed to gather necessary information, asking basic questions to verify classification codes and determine final payroll.
• Identifies obvious issues and concerns and timely notifies Supervisor for review.
• Summarizes audit findings utilizing company software, providing general descriptions to justify classification codes. Creates basic worksheets to verify final audited payroll.
• Identifies discrepancies compared to pre-audit classification codes and states. Contacts internal/external stakeholders regarding unusual items and timely forwards to management for discussion and approval.
• Conducts research on applicable Bureau websites and call centers as needed to complete the final audit. Becomes familiar with basic company protocols and workflows and references as needed.
• Performs basic review of policy details. Works with Underwriting to ensure correct application of classification codes. Timely forwards discrepancies and concerns to Supervisor for review.
• Processes final audit and revised final audit transactions on policies. Provides basic summary of audit development to justify AP/RP. Prepares to answer basic questions regarding development.
• Correctly identifies and forwards disputes to resolution team.
• Responds to basic inquiries regarding the premium audit process and standard Finance workflows. Forwards all other inquiries to Supervisor for review.
• Becomes familiar with Company communication guidelines and standard operating procedures. Provides gold-standard service to internal and external stakeholders, timely responding to emails and phone calls, transferring inquiries as appropriate, and providing general assistance to all business partners.
• Performs other related duties or special projects as assigned by leadership or as situation dictates.

Premium Audit Analyst

Systems Engineer

• Serve as a bridge between IT and business units, analyzing business needs and translating them into actionable technical solutions.
• Manage and enhance various business systems to support efficient processes, improve productivity, and align IT solutions with organizational goals.
• Offer advisement on functional and non-functional testing and support for workflow and requirements with end users.

Business Systems Analyst II

Insurance

• Successfully completes the Medical Claims Training Program.
• In classroom training, is attentive, takes notes, asks appropriate questions, participates successfully in exercises, and demonstrates mastery of the subject material.
• In the Medical Claims Unit, asks appropriate questions, exhibits continuous improvement under the guidance of the supervisor, and demonstrates mastery of fundamental adjusting knowledge, skills, and strategy.
• Learns medical subjects including anatomy, physiology, terminology, pharmacology, causation, nature of the injury, and diagnostic and treatment methodology.
• Learns legal subjects including relevant statutes and regulations.
• Learns to effectively and efficiently use the computer systems employed in the management of claims.
• Learns skills such as investigative and persuasive communication, decision-making, and documentation.
• For clients who are provided with a dedicated Claims Medical Specialist, establishes and maintains a sound working and communication relationship with the client’s contact personnel.
• Determines coverage for new claims.
• Conducts and directs the investigation of new claims to determine compensability and severity and to gather all other relevant information.
• Calculates appropriate reserves and ensures that reserves are adjusted as needed.
• Ensures that benefits are provided in accordance with the law and that the claim as a whole is managed in accordance with all legal requirements including the issuance of appropriate notices and filings.
• Manages each claim to an appropriate and successful resolution.
• Ensures that work is performed in accordance with Company procedures, standards, training, and supervisory direction.
• Fosters a positive and close working relationship with other Company staff, including the Call Center, Medical Management teams, Client Services, and indemnity Adjusting staff.

Medical Claims Specialist – Workers' Compensation

Operations

• Handle escalated incidents from OCCE1 with advanced troubleshooting and problem resolution across network, system, and cloud platforms
• Proactively monitor system health, performance, and uptime using monitoring and observability tools
• Identify recurring incidents and perform root cause analysis for long-term resolution
• Collaborate with Applications, Infrastructure, Security, and Cloud teams to resolve incidents
• Configure, troubleshoot, and maintain network devices (routers, switches, firewalls) and secure remote access (VPN, RDP)
• Manage and maintain cloud infrastructure (AWS, Azure, GCP), virtualization (VMware, Hyper-V) and automation (Terraform, Ansible)
• Develop and refine runbooks, playbooks, and response procedures; improve cloud governance and security
• Participate in on-call rotations and prepare post-incident reports, root cause analysis, and lessons learned
• Ensure SLAs for response times, escalation, and ticket handling are met and coordinate shift handovers
• Lead system administration efforts (Windows, Linux, Mac OS), backup and disaster recovery, and server management
• Contribute to monitoring tool improvements, capacity planning, risk management, and project work

Operations Command Center Engineer

Underwriter

• Berkshire Hathaway Homestate Companies Workers Compensation Division seeking an Underwriting Technician in the Bay Area to support Underwriters and agencies.
• Review incoming submissions for completeness and quality; request missing or conflicting information.
• Accurately enter and maintain data in Underwriting and Policy Administration systems; prepare preliminary underwriting materials.
• Validate key rating variables and support automated quoting by resolving discrepancies with Agents or Underwriters.
• Complete complex policy transactions including endorsements, cancellations, ownership and broker-of-record changes.
• Coordinate policy issuance, follow-ups, ordering loss control reports, and setting diary reminders for timely processing.
• Support process automation initiatives, test tools, provide feedback, and conduct peer audits for quality standards.
• Identify workflow bottlenecks, recommend solutions, document internal procedures, and contribute to training materials.
• Proactively communicate with Agents about submission status, outstanding items, and manage day-to-day correspondence between Underwriters and agencies.

Underwriting Technician

DevOps Engineer

• Participates in defining infrastructure system roadmap and the development of long-term strategies to manage and scale the services provided by the Infrastructure Platform Administration team.
• Develops, implements, and maintains infrastructure systems configurations, procedures, and associated training plans.
• Prepares, reviews, and maintains reports necessary to carry out the functions of the Systems administration operation. Proactively intervenes to correct problems when they are encountered. Prepares periodic reports for management to track strategic goal accomplishment.
• Maintains the build and deployment for applications across the organization’s enterprise hybrid cloud environment.
• Provides 24x7 on-call technical support for infrastructure-related emergencies when not in office and a response time of no more than four (4) hours to these types of events.
• Creates RFPs, bid proposals, contracts, scope of work reports and other documentation for infrastructure projects and associated efforts.
• Collaborates with Software Architects and Application Teams to ensure optimal software delivery, application performance, and scalability to build highly resilient systems.

DevOps Engineer 2

• Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening for a DevOps Manager in our IT Operations team. This motivated leader will establish a unified DevOps team, setting standards and best practices while developing engineering talent. Consider applying to this role if you’re a passionate, first-principles, engineering leader with experience leading production engineering teams that build scalable distributed systems or cloud platforms - we'd love to hear from you!
• Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status.
• LEADERSHIP RESPONSIBILITIES: Models and reinforces organizational values and behaviors in all leadership actions. Relies primarily on considerable experience, prudent judgment and leadership skills to perform the functions of the job and achieve results in established timelines. Takes a proactive approach to anticipating and solving problems. Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities and performance standards and provides ongoing feedback and support. Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards.

DevOps Manager

• Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening for a DevOps Manager in our IT Operations team.
• This motivated leader will establish a unified DevOps team, setting standards and best practices while developing engineering talent.
• Consider applying to this role if you’re a passionate, first-principles, engineering leader with experience leading production engineering teams that build scalable distributed systems or cloud platforms - we'd love to hear from you!
• Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status.
• LEADERSHIP RESPONSIBILITIES: Models and reinforces organizational values and behaviors in all leadership actions. Relies primarily on considerable experience, prudent judgment and leadership skills to perform the functions of the job and achieve results in established timelines. Takes a proactive approach to anticipating and solving problems. Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities and performance standards and provides ongoing feedback and support. Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards.
• ESSENTIAL RESPONSIBILITIES: Own the execution success of the quarterly roadmap for Cloud Infrastructure teams including infrastructure as code, compute and cloud foundations at BHHC.; Deliver on a cloud platform that effectively abstract cloud infrastructure (terraform) & compute (kubernetes) from the rest of the organization; Take ownership of critical areas within our DevOps charter, including the migration of our on-prem solution to the Cloud; Own the implementation of observability tools (logging, monitoring, alerting) to ensure system reliability and visibility.; Manage configuration management, secret management, and container orchestration platforms (e.g., Kubernetes, Helm, Docker).; Evaluate existing systems and make recommendations for cloud migration, modernization, and optimization.; Collaborate with Development, QA, and IT teams to streamline build, test, release, and deployment pipelines.; Mentor development and infrastructure teams on cloud best practices and architectural standards.

• Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for a DevOps Engineer 1 to support the selection, design, implementation, and ongoing operation of the infrastructure environment and resources both on premises and in the Azure cloud under the guidance and mentorship of the Director and senior team members.
• This involves engaging with other infrastructure staff, development staff, and/or consultants in developing, configuring, maintaining, supporting and optimizing infrastructure systems and their associated Network and Information systems.
• Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status.

DevOps Engineer 1

• Coordinates the complete code delivery process, including which tools and methodologies will be utilized, within an Agile team environment to implement and support technical solutions across a full stack of development tools and technologies.
• Maintains the build and development for applications across the organization's enterprise hybrid cloud environment.
• Performs root cause analysis for production errors.
• Facilitates product rollouts, fixes, and updates as needed.
• Manages workflows, pipelines, and supporting processes in order to improve efficiency.
• Facilitates product releases (branching, versioning, tagging, event hooks).

• Berkshire Hathaway Homestate Companies, Workers Compensation Division, is looking for a mid-level DevOps Engineer. This individual supports the selection, design, implementation, and ongoing operation of the infrastructure environment and resources both on premises and in the Azure cloud. This involves collaborating with other infrastructure staff, development staff, and/or consultants in developing, configuring, maintaining, supporting and optimizing infrastructure systems.
• Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status.