Claims Manager

Berkshire Hathaway Homestate Companies - Workers Compensation Division

Claims Manager providing operational leadership and support for indemnity claims at Berkshire Hathaway. Ensuring compliance, quality, and employee engagement through effective team management.

Posted 7/25/2026full-timeSan Diego • California • 🇺🇸 United StatesSeniorLead💰 $127,150 - $153,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing indemnity claims teams, ensuring compliance with regulations, and driving operational improvements through data analytics and performance metrics. Proven ability to develop leadership skills in team members while fostering collaboration and accountability across departments.

Highest-signal resume keywords

Indemnity Claims ManagementWorkers Compensation InsuranceData AnalyticsSupervisory ExperienceCalifornia Adjusting Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationRisk ManagementPerformance Metrics MonitoringClaim Resolution StrategiesCost Containment Practices

Soft Skills

Leadership DevelopmentEmployee EngagementConflict ResolutionCollaborationCoaching

Tools & Technologies

Reporting ToolsEmerging Technologies

Certifications & Qualifications

California Adjusting License

Industry Keywords

Claims OperationsComplianceAuditCustomer SatisfactionContinuous Improvement

About the role

Key responsibilities & impact

Direct, lead, and develop indemnity claim teams through effective management of Claim Supervisors, ensuring alignment with organizational goals, priorities, and performance expectations.
Ensure claims are administered in compliance with applicable statutes, regulations, case law, and company standards, while achieving strong results in internal and external claim audits.
Monitor operational and individual performance metrics, implementing strategies and corrective actions to improve claim quality, productivity, customer satisfaction, and claim outcomes.
Provide oversight and guidance on complex, high-exposure, litigated, and strategically significant claims, ensuring sound claim resolution strategies and appropriate risk management practices.
Promote and safeguard the financial integrity of claim files through timely and accurate reserving, settlement authority oversight, and effective claim cost containment practices.
Utilize data analytics, reporting tools, and emerging technologies to identify trends, measure performance, mitigate risk, and drive operational improvements.
Ensure timely implementation and consistent execution of changes in laws, regulations, industry best practices, and company claim management strategies.
Develop, coach, and mentor Claim Supervisors, fostering professional growth, leadership effectiveness, employee engagement, succession planning, and accountability for results.
Partner with stakeholders across Claims, Underwriting, Legal, Finance, Human Resources, and other departments to achieve business objectives and deliver integrated solutions.
Lead or participate in strategic initiatives, process improvements, organizational objectives, training programs, and cross-functional projects that support operational excellence and continuous improvement.
Manage escalated customer concerns, complaints, and service issues, ensuring timely resolution and preservation of key business relationships.
Represent the organization in client meetings, claim reviews, audits, and other business forums, reinforcing the company's commitment to exceptional service and claim outcomes.
Establish and communicate clear expectations, monitor results, and hold leaders accountable for performance, compliance, service standards, and professional conduct.
Foster a culture of inclusion, collaboration, innovation, and continuous improvement that supports employee development and organizational success.

Requirements

What you’ll need

EDUCATION: Bachelor's degree from an accredited college or university; or minimum 8 years relevant experience; or an equivalent combination of education and technical training combined.
CERTIFICATIONS/LICENSES: Designated for California adjusting or ability to achieve within 9 months from placement into position.
EXPERIENCE: A minimum of 8 years of work experience in workers compensation insurance claims adjusting, claims operations, or a closely related function, with a minimum of 3 years of supervisory experience.

Benefits

Comp & perks

Hybrid Work Schedule (up to 2 days work from home upon eligibility)
Annual bonus eligibility
Immediate Vesting of Retirement Savings + Company Match
Group Health Insurance (Medical, Dental, and Vision)
Life and AD&D Insurance
Long Term Disability Insurance
Hospital Indemnity Insurance
Accident and Critical Illness Insurance
Flexible Savings Accounts
Paid Time Off
Paid Holidays
Paid Community Volunteer Day
Employee Assistance Program
Tuition Reimbursement Program
Employee Referral Program
Diversity, Equity and Inclusion Program