Benner

Support Engineer

• Assist customers via phone, email, SisconWeb and other support-management tools to clarify questions about system usage;
• Reproduce system incidents before forwarding them to the correction/development team;
• Identify and resolve problems, documenting them clearly;
• Ensure customers' prioritization requests are managed;
• Communicate estimated delivery times for support and fixes (provide frequent feedback to the customer);
• Monitor support requests from opening through closure (customer sign-off);
• Ensure compliance with the Service Level Agreement (SLA);
• Route implementation and improvement requests after triaging the demand;
• Deploy and configure the Benner environment at client sites;
• Record support hours;
• Propose improvements to the support process.

Junior Support Technician

Software Engineer

• Develop and maintain applications using C#, with a strong emphasis on object-oriented programming and its advanced concepts.
• Build rich, responsive user interfaces with WPF.
• Contribute to the definition and implementation of software architecture and design patterns.
• Ensure code quality and adherence to best practices.
• Collaborate with multidisciplinary teams to evolve the product.
• Analyze and resolve complex issues.

Senior Programmer

• Atender o cliente via telefone, e-mail e ferramenta SisconWeb e demais ferramentas de gestão de atendimento para esclarecimentos de dúvidas na utilização do sistema;
• Simular os incidentes de sistema antes de encaminhá-los para a equipe de correção.
• Identificar e resolver problemas detalhando-os de forma clara.
• Garantir as solicitações de priorizações de nossos clientes;
• Informar prazos de entrega dos atendimentos/correções (feedback frequente para o cliente);
• Acompanhar a solicitação de atendimento deste sua abertura até o encerramento (ok do cliente);
• Garantir o Acordo de Nível de Serviço (ANS);
• Direcionar as solicitações de implementação, melhoria após realizar a triagem da demanda;
• Implantar e configurar o ambiente Benner nos clientes.
• Apontar as horas de atendimento;
• Propor melhorias no processo de atendimento.

Técnico de Suporte Júnior

Administrative Assistant

• Monitor legal case demands, primarily subsidy requests.
• Maintain and update control spreadsheets.
• Communicate with attorneys, law offices, and perform other administrative routines.
• Cleanse and maintain the client database.
• Perform other tasks relevant to the legal department.

Analyst

• Work on strategic corporate projects, ensuring the quality of ERP and HR solution deliveries;
• Plan and execute functional, integration and regression tests;
• Prepare test plans and test cases based on technical and functional requirements;
• Identify, document and track the resolution of bugs and non-conformities;
• Collaborate with development teams, business analysts and key users to ensure excellent deliveries;
• Support the definition and continuous improvement of processes and quality standards;
• Contribute to test automation, when applicable;
• Ensure traceability of requirements throughout the project lifecycle.

Senior Quality Analyst

Consultant

• Lead complex implementations with autonomy, a systems perspective and a strong results focus.
• Work directly with clients, contributing to the technical and behavioral development of the team.
• Perform implementation and configuration of the Benner Saúde solution, remotely or on-site.
• Conduct user interviews, gather requirements and map processes.
• Deliver in-person or online training for implemented modules.
• Support data migration from legacy systems.
• Monitor the client throughout the implementation, ensuring alignment with business needs and adherence to deadlines.
• Provide ad-hoc support via phone, email or ticketing system.
• Assist the Project Manager in managing the schedule and resolving impediments.
• Serve as a technical reference for the implementation team, promoting knowledge sharing.
• Contribute to the improvement of internal processes by proposing enhancements based on field experience.
• Actively participate in the training and mentoring of junior consultants.

Systems Implementation Consultant, Sr. – Healthcare

Account Executive

• Prospect within the existing client base for up-selling and cross-selling opportunities across Benner’s full product portfolio (Legal, Healthcare, Human Resources, ERP and BPO) to increase revenue within accounts;
• Manage the entire sales process (pipeline and forecast);
• Understand and participate in public procurement/tender processes;
• Prepare consultative proposals involving high-complexity B2B negotiations, coordinating with internal teams to produce proposals that meet the agreed cost, quality and deadline standards;
• Maintain relationships with premium clients and internal teams;
• Conduct client visits in the public, private, and mixed-capital sectors to strengthen relationships and identify new business;
• Perform consultative sales of software, enterprise solutions, and BPO (Outsourcing of Specialized Healthcare Services is a plus);
• Manage client contracts: renewals, application of adjustments, and renegotiations;
• Participate in planning workshops, events, and sales campaigns.

Account Executive, Hunter

• Atuar em projetos estratégicos corporativos, garantindo a qualidade das entregas de soluções de ERP e RH;
• Planejar e executar testes funcionais, integrados e de regressão;
• Elaborar planos e casos de teste com base em requisitos técnicos e funcionais;
• Identificar, documentar e acompanhar a resolução de bugs e não conformidades;
• Trabalhar em conjunto com equipes de desenvolvimento, analistas de negócio e usuários-chave para assegurar entregas com excelência;
• Apoiar na definição e melhoria contínua de processos e padrões de qualidade;
• Contribuir com a automação de testes, quando aplicável;
• Garantir a rastreabilidade dos requisitos ao longo do ciclo de vida do projeto.

Analista de Qualidade Sênior

Business Development Rep

• Será responsável por atuar diretamente na geração de listas para identificação, prospecção e qualificação de potenciais clientes com o objetivo de repassar as melhores oportunidades para os executivos de venda.
• Segmentar e gerenciar as listas de prospecção utilizando estratégias de inteligência comercial através do uso de tecnologias;
• Mapear informações sobre os prospects, identificando via contato telefônico, e-mail ou redes sociais, os tomadores de decisão das empresas para apresentação do produto/serviço;
• Entender e neutralizar as principais objeções dos futuros clientes;
• Aprimoramento e captação de informações comerciais;
• Mapear oportunidades de venda e realizar a oferta dos nossos produtos/serviços;
• Agendar reunião para fechamento da venda entre o potencial cliente e nossos executivos de venda;
• Realizar o primeiro contato com os leads;
• Trabalhar o social selling e aprofundar relacionamento com os leads por meio de canais sociais;
• Compartilhar conhecimento sobre o comportamento dos prospects com as áreas de vendas e marketing;
• Fornecer ao time comercial insights para melhorias na definição do ICP - Perfil de Cliente Ideal;
• Atuar ativamente na melhoria dos processos de prospecção;
• Ser interface entre vendas e marketing;
• Atingir as metas das oportunidades;
• Desenvolvimento de automações dentro das ferramentas de prospecção.

Analista de Prospecção Pleno – BDR, Business Development Representative

Product Designer

• Conduzir processos de discovery e pesquisa com usuários para identificar necessidades, dores e oportunidades de melhoria.
• Criar fluxos de navegação, wireframes e protótipos de média e alta fidelidade.
• Trabalhar em colaboração com times de produto, tecnologia e negócio para evoluir soluções digitais.
• Garantir consistência na experiência do usuário, considerando boas práticas de usabilidade e design centrado no usuário.
• Participar de validações de conceito e testes de usabilidade, iterando soluções com base em feedbacks e dados.
• Contribuir para a evolução de padrões e componentes de design utilizados nos produtos.

• Conduct discovery processes and user research to identify needs, pain points, and opportunities for improvement.
• Create navigation flows, wireframes, and mid- to high-fidelity prototypes.
• Collaborate with product, engineering, and business teams to evolve digital solutions.
• Ensure consistency in the user experience, applying usability best practices and user-centered design principles.
• Participate in concept validation and usability testing, iterating on solutions based on feedback and data.
• Contribute to the evolution of design patterns and components used across products.

UX Designer

• Assist customers by phone, email, and via SisconWeb and other support management tools to resolve questions about using the system
• Reproduce system incidents before forwarding them to the correction team
• Identify and resolve issues, documenting them clearly
• Ensure clients' prioritization requests are addressed
• Communicate delivery timelines for requests/fixes (provide frequent feedback to the client)
• Track support requests from opening to closure (including client sign-off)
• Ensure compliance with the Service Level Agreement (SLA)
• Route implementation and improvement requests after triaging the demand
• Deploy and configure the Benner environment for clients
• Record support hours
• Recommend improvements to the support process

Support Technician, Mid-level

• Responsible for generating lists to identify, prospect, and qualify potential customers, with the goal of passing the best opportunities to sales executives.
• Additionally responsible for generating insights to improve prospecting processes.
• Segment and manage prospecting lists using commercial intelligence strategies and technology;
• Gather and map information about prospects, identifying company decision-makers via phone, email, or social networks to present our product/service;
• Understand and address the main objections of prospective customers;
• Collect and refine commercial information;
• Identify sales opportunities and present our products/services;
• Schedule meetings to progress leads toward closing between prospects and our sales executives;
• Make first contact with leads;
• Execute social selling and deepen relationships with leads through social channels;
• Share insights on prospect behavior with Sales and Marketing teams;
• Provide the commercial team with insights to improve the ICP (Ideal Customer Profile);
• Actively contribute to improving prospecting processes;
• Serve as the interface between Sales and Marketing;
• Meet opportunity and pipeline targets;
• Develop automations within prospecting tools.

Business Development Representative

Product Manager

• Product vision and strategy
• Backlog and delivery management
• Discovery and solution validation
• Collaboration with technical and business teams
• Stakeholder management
• Metrics, KPIs and results

Product Owner – Legal Innovation

• Implantar e parametrizar a solução Benner de forma remota ou presencial;
• Treinar os usuários do sistema;
• Realizar atendimentos pontuais por telefone, e-mail e sistemas;
• Apoiar os gerentes de projetos.