Junior Support Technician – Customer Support, HR

Benner

Customer Support Technician working with clients via phone and email at software company in Brazil. Responsible for addressing system inquiries and providing solutions for management software.

Posted 7/17/2026full-timeBlumenau • BrasilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system support, including SQL and Cloud technologies, while ensuring compliance with Service Level Agreements (SLA) and effective client communication in Portuguese. Proficient in tracking support requests and proposing process improvements.

Highest-signal resume keywords

System Support ExperienceSQL KnowledgeCloud Technologies KnowledgeStrong Portuguese CommunicationProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLCloud TechnologiesSystem Incident ReproductionIssue ResolutionSupport Request Tracking

Soft Skills

Good Verbal CommunicationGood Written CommunicationTeam CollaborationProactive AttitudeMotivated Work Ethic

Tools & Technologies

SisconWeb PlatformSupport Management ToolsBenner Environment

Industry Keywords

Service Level AgreementClient SupportSupport Process Improvement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assist clients by phone, email and via the SisconWeb platform and other support management tools to clarify questions about using the system;
Reproduce system incidents before escalating them to the development/correction team;
Identify and resolve issues, documenting them clearly;
Ensure clients' prioritization requests are handled;
Provide expected delivery timelines for support actions/fixes (frequent feedback to the client);
Track support requests from their opening through to closure (client sign-off);
Ensure compliance with the Service Level Agreement (SLA);
Route implementation and improvement requests after triaging the demand;
Deploy and configure the Benner environment at client sites;
Log support hours;
Propose improvements to the support process.

Requirements

What you’ll need

Experience in system support is a plus;
Knowledge of SQL;
Knowledge of Cloud technologies;
Good verbal and written communication skills (strong Portuguese);
Ability to work in a team;
Proactive, efficient and motivated.

Benefits

Comp & perks

Meal and food allowance
Health and dental insurance
Transportation allowance
Daily breakfast provided
Free parking
Life insurance
Birthday day off
Corporate university (training and development)
Certification incentives (additional bonus)
Support allowances: education, wedding, daycare, maternity/paternity
TotalPass
Maternity/paternity support: hospital discharge kit for the baby
Fruit delivered 3 times per week
On-site company convenience store
Hybrid work model (3 days in office, 2 days remote)
Partnership with Prisma Psicologia: discounted psychotherapy sessions for employees and dependents
Profit-sharing (PPR)