Benner

Account Executive

• Manage and develop a portfolio of active clients, ensuring retention and satisfaction;
• Identify upsell and cross-sell opportunities within the customer base;
• Act in a consultative manner, understanding the challenges of law firms and in-house legal departments to propose appropriate solutions;
• Conduct periodic relationship and performance review meetings (QBRs);
• Collaborate with Support, Customer Success and Product teams to ensure the best possible customer experience;
• Monitor performance indicators (e.g., churn, NPS, revenue expansion);
• Map stakeholders and expand use of the solution within the client's legal operations;
• Use CRM to manage the pipeline and record interactions.

Account Executive, Legal Software

Project Manager

• Gerenciar projetos de implantação de sistemas de acordo com a metodologia da empresa e dentro das boas práticas de mercado; Deverá elaborar o planejamento dos projetos e garantir o cumprimento do cronograma, do escopo, do custo e da qualidade dos projetos;
• Deverá garantir a comunicação fluída entre todas as partes interessadas;
• Deverá apoiar o Diretor de Serviços e o Gerente de Entregas na tomada de decisões; Poderá trabalhar com projetos de baixa, média ou alta complexidade, podendo trabalhar com mais de um Gerente de Projetos no mesmo projeto.

Gerente de Projetos Sênior – Produto RH

Customer Success Manager

• Gerenciar carteira de clientes de forma consultiva, atuando como ponto focal para relacionamento estratégico;
• Conduzir o onboarding e garantir a **adoção contínua** das soluções, acompanhando indicadores de uso e engajamento;
• Desenvolver e executar **planos de sucesso do cliente **alinhados aos objetivos de negócio do cliente;
• Monitorar indicadores de saúde da carteira (CSAT, NPS e Health Score), antecipando riscos e atuando de forma preventiva para **retenção;**
• Liderar planos de ação para mitigação de churn e reversão de cenários críticos;
• Identificar oportunidades de **upsell e cross-sell**, atuando em conjunto com times comerciais para expansão da receita;
• Conduzir reuniões executivas (QBRs/EBRs), apresentando resultados, insights e planos evolutivos;
• Atuar como voz do cliente internamente, influenciando melhorias em produto, processos e experiência;
• Garantir governança da carteira por meio de registros, indicadores e acompanhamento estruturado.

Analista de Customer Success, Sr

Data Analyst

• Create, maintain and evolve Power BI dashboards to support client data analysis and the native modules of the Moderna system.
• Build and maintain Power BI dashboards for clients and for native use within the Moderna system.
• Gather reporting and KPI requirements from internal teams and clients.
• Process, organize and validate data used in dashboards, reports and migrations.
• Support data migration processes between systems by analyzing datasets, files and received structures.
• Map fields between the source system and the Moderna system.
• Perform checks before and after data imports, identifying inconsistencies, duplicates and errors.
• Create basic SQL queries for extraction, validation and cross-referencing of information.
• Support implementation, support, product and development teams with data-related requests.
• Desired experience with Power BI, Excel, Power Query, basic SQL and handling CSV/Excel files.

Data Analyst – Junior

Software Engineer

• Develop new features in the system
• Create unit tests
• Investigate and fix bugs
• Perform code reviews of other developers' implementations
• Participate in planning new product releases

Junior Software Developer

Consultant

• Implement and configure the Benner solution remotely or on-site;
• Train system users;
• Provide ad-hoc support via phone, email and support systems;
• Support project managers.

Systems Implementation Consultant, Mid-level – Healthcare

• Implantar e parametrizar a solução Benner de forma remota ou presencial;
• Treinar os usuários do sistema;
• Realizar atendimentos pontuais por telefone, e-mail e sistemas;
• Apoiar os gerentes de projetos.

Consultor de Implantação de Sistemas, SR

• Implement our systems within established deadlines and quality standards.
• Ensure the best possible customer experience.
• Perform implementations of the Benner Saúde solution remotely or on-site;
• Configure the system according to the client’s needs;
• Conduct user interviews to gather requirements and map processes;
• Provide training on implemented modules;
• Support data migration from legacy systems;
• Address ad hoc requests via phone, email, or ticketing system;
• Assist Project Managers in executing the implementation schedule;
• Contribute to the continuous improvement of department processes.

Systems Implementation Consultant – Junior, Healthcare

Sales

• Lead structured commercial onboarding for new Account Executives (New Business, Existing Accounts, and Channels)
• Support new AEs during their first 30 days, ensuring:
• Deep understanding of the portfolio
• Clarity on the sales journey
• Confidence in customer engagement
• Deliver commercial training, including:
• Value positioning
• Vertical-specific messaging and objection handling
• Pipeline management and forecasting
• Plan and run sales roleplays simulating:
• Discovery/diagnostic meetings
• Solution presentations
• Objection handling
• Closing
• Implement and manage the commercial certification process, ensuring only certified executives progress to field roles
• Collaborate with:
• Sales Leadership
• Sales Operations (Sales Ops)
• Corporate Education
• Ensure consistency of commercial messaging while respecting the specifics of each vertical and channel
• Support continuous improvement of onboarding and sales training materials

Sales Enablement – Onboarding, Commercial Training

• Map opportunities within public agencies (municipal, state, and federal levels)
• Identify public tenders, price registration records and other procurement opportunities
• Develop relationships with decision-makers and influencers in the public sector
• Conduct institutional visits and technical/commercial meetings
• Work on expanding existing contracts (upsell and cross-sell)

Senior Account Executive – Public Sector

Business Analyst

• Controlar o SLA dos clientes, atendendo a meta contratual;
• Monitorar o andamento das atividades para atendimento do SLA;
• Controlar os chamados internos, realizando a separação do atendimento para os técnicos;
• Realizar a gestão dos chamados para não haver recorrência no problema;
• Apoiar demais áreas suportando regra de negócios;
• Realizar interface com clientes, alinhando demandas e necessidades de ambas as partes;
• Criar relatórios gerenciais para apresentação de resultados;
• Realizar gestão das demandas, fazendo reuniões periódicas com time de desenvolvimento;
• Realizar a gestão das solicitações da equipe;
• Identificar as causas que impactam diretamente na produtividade da equipe;
• Realizar o contato com o cliente externo, quando necessário, alinhando possíveis atividades, entre outras atividades

Analista de Negocios Jr

Human Resources

• Lead interview and hiring processes to build and strengthen the team.
• Manage the employee lifecycle, including retention, salary adjustments, internal transfers and terminations.
• Conduct periodic performance evaluations, provide structured feedback and support career development.
• Remove impediments that affect team productivity and performance.
• Maintain the team's technical and behavioral balance by monitoring the technical knowledge map, specializations and professional profiles.
• Ensure integration with support areas such as HR, Infrastructure and Legal to sustain operations.
• Align operations with Sales and Client Relations teams, ensuring end-to-end project delivery.
• Lead management rituals and operational follow-ups, including meetings with coordinators, resource allocation mapping and activity transition processes between teams.
• Monitor operational dashboards and oversee administrative routines for the team, such as vacations, on-call shifts and project assignments.
• Track and present area performance indicators, reporting results and action plans to leadership.
• Manage crisis situations and client escalations, handling issues before escalation to the board.
• Monitor margins, targets and financial results of projects and cost centers under your responsibility.
• Remove operational impediments that impact deadlines, costs or delivery quality.
• Maintain close relationships with clients, acting as the focal point in critical situations or strategic alignments.