Benner

Account Executive

• Manage and grow a portfolio of active clients, ensuring retention and satisfaction;
• Identify upsell and cross-sell opportunities within the existing customer base;
• Act in a consultative manner, understanding the challenges of law firms and in-house legal departments to propose tailored solutions;
• Conduct regular relationship and performance review meetings (QBRs);
• Partner with Support, Customer Success, and Product teams to ensure the best customer experience;
• Monitor performance indicators (e.g., churn, NPS, revenue expansion);
• Map stakeholders and expand the use of the solution across the client’s legal operations;
• Use CRM to manage the pipeline and record interactions.

Account Executive, Legal Software

Sales Development Rep

• Realizar o **primeiro contato com leads inbound**, entendendo contexto, dores e estágio de interesse.
• Qualificar leads seguindo critérios de negócio e indicadores de fit (ICP).
• Conduzir ligações, e-mails e mensagens para aprofundar o entendimento sobre o potencial cliente.
• Identificar e neutralizar objeções típicas na etapa inicial de venda.
• Mapear tomadores de decisão e levantar informações relevantes para o time comercial.
• Agendar reuniões entre leads qualificados e os executivos de vendas.
• Trabalhar estratégias de **social selling** em canais sociais (ex.: LinkedIn).
• Registrar e atualizar todas as interações no **CRM**, garantindo histórico e dados consistentes.
• Compartilhar insights sobre comportamento dos leads com marketing e vendas.
• Atuar como interface entre as áreas de marketing e vendas para melhoria contínua do funil.
• Sugerir melhorias de processos e contribuir para o aperfeiçoamento do ICP.
• Atingir metas de produtividade, conversão e repasse de oportunidades qualificadas.
• Contribuir para automações e melhoria do fluxo de qualificação dentro das ferramentas utilizadas.

SDR – Assistente de Prospecção Inbound

Public Relations

• Research contact information for potential customers.
• Deep understanding of the ICP and buyer personas.
• Organize lead lists for prospecting aligned with the ICP and decision-maker profiles.
• Build lists carefully, ensuring contact data is accurate and up to date.
• Perform additional research to enrich lead lists.
• Classify contacts by determining whether they are suitable for a high-volume outreach approach or a wishlist approach.
• Pre-qualify leads generated by inbound.

Commercial Intern, Pre-sales

Business Development Rep

• Será responsável por atuar diretamente na geração de listas para identificação, prospecção e qualificação de potenciais clientes com o objetivo de repassar as melhores oportunidades para os executivos de venda.
• Segmentar e gerenciar as listas de prospecção utilizando estratégias de inteligência comercial através do uso de tecnologias;
• Mapear informações sobre os prospects, identificando via contato telefônico, e-mail ou redes sociais, os tomadores de decisão das empresas para apresentação do produto/serviço;
• Entender e neutralizar as principais objeções dos futuros clientes;
• Aprimoramento e captação de informações comerciais;
• Mapear oportunidades de venda e realizar a oferta dos nossos produtos/serviços;
• Agendar reunião para fechamento da venda entre o potencial cliente e nossos executivos de venda;
• Realizar o primeiro contato com os leads;
• Trabalhar o social selling e aprofundar relacionamento com os leads por meio de canais sociais;
• Compartilhar conhecimento sobre o comportamento dos prospects com as áreas de vendas e marketing;
• Fornecer ao time comercial insights para melhorias na definição do ICP - Perfil de Cliente Ideal;
• Atuar ativamente na melhoria dos processos de prospecção;
• Ser interface entre vendas e marketing;
• Atingir as metas das oportunidades;
• Desenvolvimento de automações dentro das ferramentas de prospecção.

Assistente de Prospecção – BDR, Business Development Representative

General Counsel

• Analyze contract risks for clients, identifying key issues, legal and commercial risks, and weaknesses
• Provide legal support to the company’s commercial team
• Review contract drafts and amendments prepared by clients
• Draft contracts and amendments (software services, SaaS, maintenance, etc.)
• Prepare legal opinions related to contracts with public and private clients
• Draft extrajudicial notices and counter-notices related to contracts with public and private clients
• Participate in meetings with internal stakeholders and clients to defend contractual clauses
• Support internal stakeholders in responses to due diligence and compliance questionnaires
• Prepare corporate documents such as shareholders’ meeting minutes, board/assembly minutes, amendments to articles of association, and other corporate acts for limited liability companies and closely held corporations.

Contracts Lawyer, Senior

Consultant

• Perform implementations of the Benner Saúde solution remotely or on-site;
• Configure and parameterize the system to meet client requirements;
• Conduct user interviews to gather requirements and map processes;
• Provide training on implemented modules;
• Support data migration from legacy systems;
• Respond to ad hoc requests via phone, email, or a ticketing system;
• Assist Project Managers in executing the implementation schedule;
• Contribute to the continuous improvement of departmental processes.

Junior Systems Implementation Consultant – Healthcare

Project Manager

• Manage and ensure the implementation project of the system sold by the company, following the implementation methodology, leading the responsible team and ensuring delivery of the contracted scope within agreed timelines and costs;
• Collaborate with relevant stakeholders to define the project's objectives, scope, requirements and constraints, managing the creation of the Project Charter and obtaining approval from all parties involved;
• Manage the development of the Project Management Plan including activities, deadlines, required resources, costs involved and risks associated with the project;
• Coordinate allocation of human, financial and material resources necessary for project execution, ensuring the right people are assigned to the right tasks, taking into account each team member's skills, availability and capacity;
• Maintain effective communication with all project stakeholders, including the client, senior management, the project team and other interested parties;
• Ensure achievement of the company's revenue targets, guaranteeing project profitability;
• Deliver presentations to clients and colleagues;
• Oversee the area’s performance indicators, monitor results, develop relevant action plans and present them at the strategic level to support decision-making;
• Promote Benner's commitment to excellence by adhering to the guidelines defined in the Vision, Mission and Values, aiming to preserve the company's market reputation in an ethical and responsible manner.

Project Manager - Healthcare

• Implement and configure the Benner solution remotely or on-site;
• Train system users;
• Provide ad-hoc support by phone, email, and through the system;
• Support project managers.

Systems Implementation Consultant – Mid-level

• Deploy and configure the Benner solution remotely or on-site.
• Train system users.
• Provide ad-hoc support via phone, email, and support systems.
• Support project managers.

Senior Systems Implementation Consultant - Healthcare

• Implement and configure the Benner solution remotely or on-site;
• Train system users;
• Provide ad-hoc support via phone, email, and ticketing systems;
• Support project managers.

Systems Implementation Consultant, Junior – Healthcare

Attorney

• Implement and configure the Benner Legal solution;
• Train system users;
• Provide ad-hoc support via phone, e-mail and the company's internal systems;
• Implement and configure client-specific routines;
• Support consultants and project managers.

Systems Implementation Consultant – Legal Product

• Benner's Healthcare division is constantly evolving! Our purpose is to simplify our clients’ daily operations by delivering complete solutions for managing health plan operators in both the public and private sectors.
• As a Junior Implementation Consultant, your mission will be to implement our systems within the defined deadlines and quality standards, ensuring the best possible client experience.
• You will be trained to carry out implementations efficiently and with high quality, working closely with the Project Manager. This is a challenging environment with significant learning opportunities and real potential for professional development.
• Your main responsibilities will include:
• Implementing the Benner Saúde solution remotely or on-site;
• Configuring the system according to the client’s needs;
• Conducting user interviews to gather requirements and map processes;
• Delivering training on the implemented modules;
• Supporting data migration from legacy systems;
• Handling ad-hoc requests via phone, email, or ticketing system;
• Assisting Project Managers in executing the implementation schedule;
• Contributing to the continuous improvement of the area’s processes.

Systems Implementation Consultant – Healthcare

• The professional will be responsible for driving client adoption and engagement with the system, acting strategically to identify improvement opportunities, resolve issues and propose actions that maximize the software's value.
• Key activities include:
• 1. Monitoring and Metrics Analysis: Track and interpret system usage indicators such as logins, access to main modules, average session time and NPS; use tools like Power BI, Google Analytics and CRM to identify clients with low adoption.
• 2. Diagnosis and Intervention: Conduct diagnostics with clients to identify barriers to adoption, such as lack of training or technical difficulties; propose and implement customized solutions, such as support actions, training sessions and feature demonstrations.
• 3. Training and Enablement: Plan and deliver hands-on training to increase efficient system use; promote the use of educational materials (manuals, videos, tutorials) to reinforce client learning.
• 4. Adoption Action Management: Prioritize and plan activities according to client profile and expected impact; monitor execution of tasks, ensuring deadlines, quality and alignment with company objectives.
• 5. Feedback and Continuous Improvement: Prepare detailed reports on the results of actions taken, including lessons learned and success indicators; suggest improvements to the system and internal processes based on interactions and client feedback.

Junior Systems Implementation Consultant – Legal Product

• Prospecting within the existing customer base for upselling and cross-selling opportunities across Benner’s full product portfolio (Legal, Healthcare, Human Resources, ERP and BPO) to increase revenue within accounts.
• Manage the entire sales process (pipeline and forecast).
• Understand and participate in public procurement and bidding processes.
• Prepare consultative proposals involving high-complexity B2B negotiations, coordinating with internal teams to produce proposals that meet the negotiated cost, quality and timeline standards.
• Manage relationships with premium clients and internal teams.
• Conduct client visits across public, private and mixed-capital sectors to strengthen relationships and identify new business.
• Perform consultative sales of software, corporate solutions and BPO (outsourcing of specialized healthcare services is a plus).
• Manage client contracts: renewals, application of adjustments and renegotiations.
• Participate in planning workshops, events and sales campaigns.

Hunter Account Executive – Public Sector

Product Manager

• Posição de Product Manager requer experiência prática em produtos B2B complexos, capacidade de navegar ambientes regulados, habilidade de conectar estratégia, tecnologia e operação em um ecossistema com dependências altas e múltiplos stakeholders.
• Coordenação entre engenharia, arquitetura, CX, consultoria, atendimento e áreas especialistas, garantindo que decisões sejam sustentáveis, bem comunicadas e orientadas pelo impacto ao cliente.
• Responsável por conduzir o roadmap do produto, conectar necessidades do cliente, requisitos regulatórios, prioridades internas e visão de mercado.
• Conduzir roadmap estratégico integrado ao planejamento da empresa;
• Garantir alinhamento entre negócio, engenharia e operação;
• Realizar discovery contínuo com clientes, especialistas e dados reais;
• Priorizar iniciativas em cenários com múltiplas restrições técnicas e regulatórias;
• Participar de discussões de arquitetura, integrações e fluxos críticos;
• Assegurar aderência em entregas funcionais e técnicas;
• Estruturar documentação funcional, regras de negócio e artefatos que suportam implantação, governança e escalabilidade;
• Monitorar indicadores do produto para direcionar evolução e correções;
• Realizar benchmarks tanto para referência como identificação de oportunidades de parcerias e aquisições de produtos e empresas;
• Capacidade de conectar estratégia à execução com entregas contínuas;
• Visão sistêmica para lidar com ambientes complexos, integrações e dependências entre squads;
• Maturidade para navegar conflitos de prioridade e direcionamentos executivos;
• Comunicação clara e segura para conversas técnicas e de negócio;
• Conforto em liderar temas estruturantes, como migrações, regras regulatórias e fluxos críticos.