Benner

General

• Participate in the planning and execution of functional and non-functional tests of low to medium complexity within the software project; identify systemic defects or opportunities to improve the delivery process, test different scenarios, analyze results, and document the tests performed, issues found, and proposed solutions to ensure the correct functionality and quality of the software under development according to the specified requirements.

Mid-level Test Technician

Consultant

• Execute implementations of the Benner Saúde solution remotely or on-site;
• Configure the system according to the client’s needs;
• Conduct user interviews to gather requirements and map processes;
• Deliver training for the implemented modules;
• Support data migration from legacy systems;
• Respond to ad hoc requests via phone, email, or ticketing system;
• Support Project Managers in executing the implementation schedule;
• Contribute to the continuous improvement of department processes.

Systems Implementation Consultant – Junior

Human Resources

• Formally represent the client company at labor hearings (in-person and virtual), providing previously aligned and validated explanations;
• Review case files and documents for each proceeding in advance and participate in alignment meetings with in-house legal and external counsel;
• Provide information to the court with accuracy, confidence and an institutional demeanor, strictly following the defined guidelines;
• Prepare a standardized report after each hearing, recording questions, information provided and points of attention;
• Attend the client's sites weekly (São Paulo/Guarulhos) for integration and operational alignment;
• Participate in ongoing training, simulations, certifications and refreshers.

Labor Relations Analyst – Hearings

Project Manager

• Manage and ensure the implementation project of the system marketed by the company, following the implementation methodology; lead the responsible team and guarantee delivery of the contracted scope within the agreed timelines and costs.
• Collaborate with relevant stakeholders to define project objectives, scope, requirements and constraints; manage the creation of the Project Charter and obtain approvals from the involved parties.
• Manage the development of the Project Management Plan, including activities, schedules, necessary resources, costs and project-associated risks.
• Coordinate the allocation of human, financial and material resources required for project execution, ensuring the right people are assigned to the right tasks while considering each team member’s skills, availability and capacity.
• Maintain effective communication with all project stakeholders, including the client, senior management, the project team and other interested parties.
• Ensure the company’s revenue targets are met, safeguarding the project’s profitability.
• Deliver presentations to clients and colleagues.
• Monitor and supervise the KPIs in your area, track results, develop appropriate action plans and present them to the strategic level to support decision-making.
• Promote Benner’s commitment to excellence, following the guidelines defined in the company’s Vision, Mission and Values, and help maintain the company’s market reputation in an ethical and responsible manner.

Senior Project Manager – Healthcare

Account Executive

• Perform active outbound prospecting to acquire new clients (Hunter);
• Identify and develop business opportunities focused on SaaS solutions;
• Lead discovery meetings, presentations, and product demonstrations;
• Manage the sales pipeline, ensuring predictability and achievement of targets;
• Prepare commercial proposals and negotiate contracts;
• Apply consultative selling methodologies (e.g., SPIN, BANT, Predictable Revenue);
• Maintain and update the CRM with strategic information;
• Work in partnership with pre-sales teams (SDR/LDR), marketing, and product;
• Monitor market trends and competitors.

Junior Account Executive – SaaS ERP

• Você fará parte de um time colaborativo e multidisciplinar, formado por Consultores de Implantação, Gerentes de Projeto e Arquitetos de Software.
• Sua missão será implantar nossos sistemas dentro dos prazos e padrões de qualidade definidos, garantindo a melhor experiência ao cliente.
• Realizar implantações da solução Benner Saúde de forma remota ou presencial;
• Parametrizar o sistema conforme as necessidades do cliente;
• Conduzir entrevistas com usuários para levantamento de requisitos e mapeamento de processos;
• Realizar treinamentos dos módulos implantados;
• Apoiar na migração de dados de sistemas legados;
• Atender demandas pontuais via telefone, e-mail ou sistema de chamados;
• Apoiar os Gerentes de Projeto na execução do cronograma de implantação;
• Contribuir para a melhoria contínua dos processos da área.

Consultor de Implantação de Sistemas – Junior, Saúde

• Realizar **prospecção ativa (outbound)** de novos clientes (Hunter);
• Identificar e desenvolver oportunidades de negócios com foco em soluções SaaS Saúde;
• Conduzir reuniões de diagnóstico, apresentações e demonstrações de produto;
• Gerenciar o funil de vendas, garantindo previsibilidade e atingimento de metas;
• Elaborar propostas comerciais e negociar contratos;
• Atuar com metodologias de vendas consultivas (ex: SPIN, BANT, Receita Previsível);
• Alimentar e manter atualizado o CRM com informações estratégicas;
• Trabalhar em parceria com times de pré-vendas (SDR/LDR), marketing e produto;
• Acompanhar tendências de mercado e concorrência.

Executivo(a) de Contas Hunter Jr

Support Engineer

• Assist clients by phone, email and via the SisconWeb platform and other support management tools to clarify questions about using the system;
• Reproduce system incidents before escalating them to the development/correction team;
• Identify and resolve issues, documenting them clearly;
• Ensure clients' prioritization requests are handled;
• Provide expected delivery timelines for support actions/fixes (frequent feedback to the client);
• Track support requests from their opening through to closure (client sign-off);
• Ensure compliance with the Service Level Agreement (SLA);
• Route implementation and improvement requests after triaging the demand;
• Deploy and configure the Benner environment at client sites;
• Log support hours;
• Propose improvements to the support process.

Junior Support Technician – Customer Support, HR

• Serve customers via phone, email, SisconWeb and other support management tools to clarify questions about using the system;
• Reproduce system incidents before escalating them to the correction/development team;
• Identify and resolve problems, documenting them clearly;
• Ensure clients' prioritization requests are addressed;
• Communicate delivery timelines for support tasks/fixes (provide frequent feedback to the client);
• Track support requests from opening to closure (client sign-off);
• Ensure Service Level Agreement (SLA) compliance;
• Route implementation and improvement requests after triaging the demand;
• Deploy and configure the Benner environment at client sites;
• Log support hours;
• Propose improvements to the support process.

Junior Support Technician – Legal Client Support

• Execute regression, functional and exploratory tests, ensuring delivery compliance
• Develop, maintain and evolve test automation using Selenium (WebDriver)
• Create and maintain automated test scripts integrated into the CI/CD pipeline
• Identify, document and track defects through to resolution, ensuring the quality of fixes
• Participate in refinement sessions and technical meetings to ensure stories include clear acceptance criteria
• Contribute to the standardization and continuous improvement of QA processes
• Support the team in impact analysis and in defining the most critical test scenarios for automation.

Mid-level Quality Assurance Technician

• Manage and ensure the implementation project for the system marketed by the legal software company, following the implementation methodology; lead the responsible team and guarantee delivery of the contracted scope within agreed timelines and costs.
• Collaborate with relevant stakeholders to define project objectives, scope, requirements and constraints; manage the creation of the Project Charter and obtain approval from all parties involved.
• Manage the development of the Project Management Plan, including activities, schedules, required resources, costs and project risks.
• Maintain effective communication with all project stakeholders, including the client, senior management, the project team and other interested parties.
• Ensure achievement of the company’s revenue targets, assuring the profitability of the project.
• Deliver presentations to clients and colleagues.
• Promote Benner’s excellence practices, complying with the guidelines defined in the Vision, Mission and Values, and preserve the company’s market image in an ethical and responsible manner.

Project Manager – Legal Projects

Platform Engineer

• Plan, manage and evolve the IT infrastructure, covering on-premises and Oracle Cloud environments;
• Ensure availability, performance and scalability of business-critical environments;
• Define and monitor operational SLAs, monitoring and incident response;
• Coordinate backup processes.
• Manage public and private cloud environments, optimizing cost, performance and security (FinOps);
• Lead migration, expansion or infrastructure modernization projects to the cloud;
• Assess and implement architecture best practices, capacity planning and multicloud governance.
• Support the information security area, including vulnerability management, penetration testing (pentest) and incident response;
• Ensure adherence to frameworks and standards such as ISO 27001, NIST CSF, SOC 2 and LGPD (Brazilian Data Protection Law);
• Conduct risk assessments and remediation plans with business units;
• Support internal, external and client audits related to security and compliance.
• Manage the technology vendor contract portfolio (cloud, software, telecom, etc.);
• Lead contract negotiations, renewals and adjustment reviews;
• Ensure software licensing compliance, including vendor audits;
• Prepare and control the IT budget, tracking costs, forecasts and financial indicators;
• Identify opportunities for optimization and cost reduction without compromising quality and security.
• Lead, develop and engage the technical team, setting goals and individual development plans;
• Structure processes, playbooks and technical documentation for the area;
• Foster a culture of continuous improvement and ITSM best practices.
• Prepare reports, dashboards and presentations for senior management and the board;
• Translate technical information into strategic language to support decision-making;
• Act as a bridge between IT and other business areas in cross-functional projects.

IT Infrastructure Manager – Technology, Architecture and Platform

Manager

• Lead development teams, promoting organization, alignment and high performance;
• Develop the team through continuous feedback, tracking goals and individual development plans;
• Actively participate in hiring, onboarding and career progression for team members;
• Plan, prioritize and coordinate the full development lifecycle of Benner solutions, ensuring technical quality and on-time delivery;
• Collaborate closely with the Product team to refine requirements, understand needs and prioritize the backlog;
• Monitor productivity, quality and efficiency metrics, identifying opportunities for improvement;
• Define and maintain architecture, governance, coding, security and documentation standards;
• Improve internal processes, agile methodologies, CI/CD pipelines and automation practices;
• Work integrally with Development, Product, QA, Support and Infrastructure teams to ensure clear communication and consistent deliveries;
• Encourage innovation and adoption of new technologies that bring scalability, security and efficiency to the solutions.

Development Manager

Software Engineer

• Desenvolvimento de novas funcionalidades no sistema;
• Criação de testes de unidade;
• Investigação e correção de bugs;
• Realizar code review em implementações de outros devs;
• Participar do planejamento das novas versões do produto.

Programador Junior

• Especificar código e desenvolver soluções de software, trabalhando em estreita colaboração com a equipe de desenvolvimento para entender os requisitos do projeto, projetando a lógica do programa e implementando funcionalidades de acordo com as especificações.
• Realizar atualizações e modificações em código existente, realizando correções de bugs, otimizando o desempenho do software e adicionando novos recursos ou melhorias conforme necessidade.
• Testar e depurar o código que desenvolvem, identificando e corrigindo erros e problemas de funcionamento do software, garantindo o correto funcionamento e atendimento aos requisitos de qualidade.
• Desenvolver soluções de software para atender às necessidades da empresa e dos usuários.
• Acompanhar a qualidade técnica das soluções desenvolvidas, assegurando que as tecnologias utilizadas estejam atualizadas e em conformidade com as políticas e padrões da Benner.
• Participar do planejamento das novas versões do produto
• Orientar tecnicamente profissionais de menor experiência