Benner

Business Development Rep

• Will be responsible for directly generating lists to identify, prospect, and qualify potential clients with the goal of passing the best opportunities to sales executives.
• Additionally, responsible for generating insights to improve prospecting processes.
• Segment and manage prospecting lists using commercial intelligence strategies through the use of technologies;
• Map information about prospects, identifying decision-makers at companies via phone contact, email, or social networks to present the product/service;
• Understand and overcome the main objections of potential clients;
• Improve and capture commercial information;
• Map sales opportunities and present our products/services;
• Schedule meetings to close sales between potential clients and our sales executives;
• Make first contact with leads;
• Work on social selling and deepen relationships with leads through social channels;
• Share knowledge about prospect behavior with the sales and marketing teams;
• Provide the commercial team with insights to improve the definition of the ICP – Ideal Customer Profile;
• Actively work on improving prospecting processes;
• Serve as an interface between sales and marketing;
• Achieve opportunity targets;
• Develop automations within prospecting tools.

Prospecting Assistant, BDR – Business Development Representative

Manager

• Lead development teams, promoting organization, alignment and high performance;
• Develop the team through continuous feedback, goal tracking and individual development plans;
• Actively participate in the hiring, onboarding and career progression of professionals in the area;
• Plan, prioritize and coordinate the full development lifecycle of Benner solutions, ensuring technical quality and meeting deadlines;
• Collaborate with the Product team to refine requirements, understand needs and prioritize the backlog;
• Monitor productivity, quality and efficiency metrics, identifying opportunities for improvement;
• Define and maintain standards for architecture, governance, coding, security and documentation;
• Evolve internal processes, agile methodologies, CI/CD pipelines and automation practices;
• Work collaboratively with Development, Product, QA, Support and Infrastructure to ensure clear communication and consistent deliveries;
• Encourage innovation and the adoption of new technologies that bring scalability, security and efficiency to the solutions.

Development Manager

Consultant

• Benner’s Healthcare vertical is constantly evolving. Our purpose is to simplify our clients’ daily operations by delivering comprehensive management solutions for healthcare payers in both the public and private sectors.
• As a Mid-level Systems Implementation Consultant, you will be responsible for leading the implementation of our systems, ensuring quality, aligning client expectations and needs with the software deliverables, and meeting established deadlines. You will work in partnership with the Project Manager and a multidisciplinary team in a challenging environment with strong opportunities for learning and development.
• We are looking for someone with experience in system implementation or support, process-oriented thinking, strong communication skills and a customer-focus. Experience working with healthcare payers is a plus.
• Perform implementation and configuration of the Benner Saúde solution, remotely or on-site;
• Conduct user interviews, requirements gathering and process mapping;
• Deliver in-person or online training for users of implemented modules;
• Assist with and execute data migration from legacy systems;
• Provide occasional support via phone, e-mail or ticketing system;
• Support the Project Manager in meeting schedules and delivery targets;
• Actively contribute to the continuous improvement of internal team processes.

Mid-level Systems Implementation Consultant – Healthcare

Marketing

• Act as an integration hub between Marketing, Product and Commercial teams, ensuring strategic alignment and consistent messaging.
• Develop and execute targeted communication campaigns for HR audiences (HR departments, people managers, payroll/HR operations, etc.).
• Strengthen the Benner HR brand positioning to help differentiate it in the market.
• Create and implement content plans and multichannel campaigns (digital and in-person), ensuring clear performance indicators.
• Support go-to-market activities for new modules and features within the vertical.
• Produce and review strategic sales enablement materials: presentations, white papers, technical content, case studies, etc.
• Monitor HR market trends and HCM solutions to inform decisions and guide marketing strategies.
• Track and analyze campaign metrics, lead generation and target audience behavior.

Senior Marketing Analyst – HR

Attorney

• The professional will be responsible for driving system adoption and engagement among clients, acting strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value.
• This role requires technical skills, business insight, and project management capability.
• Will also serve as the point of connection between Benner's internal teams (Customer Success, Support, Product, Sales, and Projects), ensuring alignment of initiatives focused on customer success.
• Monitoring and Metrics Analysis: Track and interpret system usage indicators such as logins, access to key modules, average session time, and NPS.
• Use tools like Power BI, Google Analytics, and CRM systems to identify customers with low adoption.
• Diagnosis and Intervention: Perform assessments with clients to identify adoption barriers, such as lack of training or technical issues.
• Propose and implement customized solutions, such as support actions, training sessions, and feature demonstrations.
• Training and Enablement Delivery: Plan and deliver hands-on training to increase efficient use of the system.
• Promote the use of educational materials (manuals, videos, tutorials) to reinforce client learning.
• Adoption Action Management: Prioritize and plan actions according to the customer profile and expected impact.
• Monitor execution of activities, ensuring deadlines, quality, and alignment with company objectives.
• Feedback and Continuous Improvement: Produce detailed reports on the outcomes of actions taken, including lessons learned and success metrics.
• Recommend system and internal process improvements based on client interactions and feedback.

Mid-Level Systems Implementation Consultant – Legal Product

Product Manager

• Lead technical studies and assessments for the evolution of Benner product architectures (currently .NET Core, .NET Standard and Delphi);
• Define the technology roadmap (frameworks, versions, integration, legacy modernization);
• Promote adoption of best practices (DevOps, CI/CD, microservices, containers, automated testing);
• Coordinate with development, infrastructure and security teams to validate and implement solutions;
• Manage the technical backlog, evaluating priorities, costs and risks;
• Work with stakeholders to balance technical effort with business value and the overall roadmap;
• Monitor software engineering trends applicable to ERP;
• Mentor architects and technical leaders, fostering a culture of continuous improvement, especially around AI.

Technology Product Manager – Technological, Architectural and Platform Evolution

Software Engineer

• Desenvolvimento de novas funcionalidades no sistema;
• Criação de testes de unidade;
• Investigação e correção de bugs;
• Realizar code review em implementações de outros devs;
• Participar do planejamento das novas versões do produto.
• Participar da definição e implementação de arquitetura de software e design patterns
• Apoiar a equipe de Suporte no diagnóstico e atendimento de chamados.
• Documentar as tarefas desenvolvidas.
• Garantir a qualidade das entregas , definindo a melhor solução técnica que proporcione performance, escalabilidade, disponibilidade e outros;

Senior Programador C#, Benner Saúde

• Desenvolvimento de novas funcionalidades no sistema;
• Criação de testes de unidade;
• Investigação e correção de bugs;
• Realizar code review em implementações de outros devs;
• Participar do planejamento das novas versões do produto.

Programador Junior

Business Analyst

• Propor soluções técnicas para garantir que os requisitos funcionais e não-funcionais sejam atingidos
• Entrevistar clientes internos e externos.
• Realizar análises e levantamentos de requisitos e especificações de sistemas, identificando riscos na implementação.
• Atuar como referência técnica, solucionando problemas complexos e contribuindo para a evolução da área de sistemas.
• Definir o backlog do produto e garantir o refinamento.
• Definir atividades da equipe de desenvolvimento.
• Definir o conteúdo e datas das liberações.
• Acompanhar as atividades da equipe.
• Validar as entregas da equipe.
• Apresentar as entregas aos clientes.
• Ter domínio das rotinas do sistema Benner em que atua.
• Prover documentação necessária para o time desenvolver e entregar o objetivo proposto.
• Seguir os padrões de desenvolvimento e mudanças de sistema definidos pela Benner.

Analista de Negócios, Pleno

Human Resources

• Implement and parameterize the Benner ERP/HR solution remotely or on-site;
• Train system users;
• Provide ad-hoc support by phone, email, and support systems;
• Support project managers.

Systems Implementation Consultant, Junior – ERP/HR

Machine Learning Engineer

• Apply MLOps best practices, including data and code versioning, and model serving;
• Develop new end-to-end product features;
• Build robust, scalable code for production deployment;
• Create deployment and monitoring pipelines for models in production;
• Work with Generative AI solutions;
• Collaborate with multidisciplinary teams, demonstrating strong communication and teamwork.

Senior Machine Learning Engineer

Full-stack Engineer

• Define, disseminate and ensure the application of **development standards (Clean Code, SOLID, Design Patterns)** in C#/.NET projects;
• Support the creation and evolution of **automated testing frameworks** (unit, integration, acceptance, performance and security);
• Implement and optimize **CI/CD pipelines**, ensuring automation of builds, tests and deployments;
• Conduct **code reviews and feature reviews** to raise code quality and reduce technical debt;
• Monitor and report **technical and flow metrics** (SonarQube, Flow Efficiency, rework, test coverage);
• Collaborate with product, support and infrastructure teams to strengthen the **DevOps culture** and delivery predictability;
• Act as a knowledge multiplier through **mentoring, training and quality practices** (time reserved for continuous improvement).

• Será responsável por atuar diretamente na geração de listas para identificação, prospecção e qualificação de potenciais clientes com o objetivo de repassar as melhores oportunidades para os executivos de venda.
• Além disso, será responsável pela geração de insights de melhoria dos processos de prospecção.
• Segmentar e gerenciar as listas de prospecção utilizando estratégias de inteligência comercial através do uso de tecnologias;
• Mapear informações sobre os prospects, identificando via contato telefônico, e-mail ou redes sociais, os tomadores de decisão das empresas para apresentação do produto/serviço;
• Entender e neutralizar as principais objeções dos futuros clientes;
• Aprimoramento e captação de informações comerciais;
• Mapear oportunidades de venda e realizar a oferta dos nossos produtos/serviços;
• Agendar reunião para fechamento da venda entre o potencial cliente e nossos executivos de venda;
• Realizar o primeiro contato com os leads;
• Trabalhar o social selling e aprofundar relacionamento com os leads por meio de canais sociais;
• Compartilhar conhecimento sobre o comportamento dos prospects com as áreas de vendas e marketing;
• Fornecer ao time comercial insights para melhorias na definição do ICP - Perfil de Cliente Ideal;
• Atuar ativamente na melhoria dos processos de prospecção;
• Ser interface entre vendas e marketing;
• Atingir as metas das oportunidades;
• Desenvolvimento de automações dentro das ferramentas de prospecção.

Assistente de Prospecção – BDR, Business Development Representative, Saúde

Support Engineer

• Respond to customers by phone, email and the SisconWeb tool, as well as other support management tools, to clarify questions about using the system;
• Reproduce system incidents before escalating them to the correction/development team;
• Identify and resolve issues, documenting them clearly;
• Ensure customer requests for prioritization are handled;
• Communicate delivery timelines for tickets/bug fixes (provide frequent feedback to the customer);
• Follow each support request from opening through to closure (customer sign-off);
• Ensure Service Level Agreement (SLA) compliance;
• Route implementation and improvement requests after conducting initial triage;
• Deploy and configure the Benner environment at customer sites;
• Record support hours;
• Propose improvements to the support process.

Mid-Level Support Technician – Customer Service, HR

• Simular os incidentes de sistema antes de encaminhá-los para a equipe de correção;
• Identificar e resolver problemas detalhando-os de forma clara;
• Garantir as solicitações de priorizações de nossos clientes;
• Atender o cliente via telefone, e-mail e ferramenta SisconWeb e demais ferramentas de gestão de atendimento para esclarecimentos de dúvidas na utilização do sistema;
• Informar prazos de entrega dos atendimentos/correções (feedback frequente para o cliente);
• Acompanhar a solicitação de atendimento deste sua abertura até o encerramento (ok do cliente);
• Garantir o Acordo de Nível de Serviço (ANS);
• Direcionar as solicitações de implementação, melhoria após realizar a triagem da demanda;
• Implantar e configurar o ambiente Benner nos clientes;
• Apontar as horas de atendimento;
• Propor melhorias no processo de atendimento.

Técnico de Suporte Pleno – Atendimento ao Cliente Jurídico

• Coordinate and supervise the legal services team (consultants, analysts, and specialists);
• Ensure execution and delivery of legal solution implementation projects within established timelines, scope, and quality standards;
• Serve as the technical and functional escalation point for clients and internal teams;
• Manage performance indicators (KPIs), productivity, and client satisfaction;
• Ensure adherence to implementation methodologies, best practices, and company policies;
• Collaborate with Product, Development, and Sales teams to align deliveries, propose improvements, and evolve the legal product portfolio;
• Identify opportunities for optimization and innovation in service delivery and implementation processes;
• Manage conflicts and negotiations, and lead strategic meetings with internal and external stakeholders.

Services Coordinator – Legal Product

• Develop new features in the system;
• Create unit tests;
• Investigate and fix bugs;
• Perform code reviews on implementations by other developers;
• Participate in planning new product releases.

Junior Programmer – ERP

• Perform low- to medium-complexity tasks related to system analysis, development and maintenance processes;
• Specify code and develop software solutions, working closely with the development team to understand project requirements, design program logic and implement features according to specifications;
• Update and modify existing code, fix bugs, optimize software performance and add new features or improvements as needed;
• Test and debug the code you develop, identify and correct errors and software malfunctions, ensuring proper operation and meeting quality requirements;
• Develop software solutions to meet company and user needs;
• Conduct tests and evaluations to ensure systems operate correctly;
• Monitor the technical quality of developed solutions, ensuring technologies used are up to date and comply with Benner’s policies and standards;
• Produce technical documentation and train users on new systems and technologies.

Senior Programmer - ERP

• Definir, disseminar e garantir a aplicação de **padrões de desenvolvimento (Clean Code, SOLID, Design Patterns)** em projetos C#/.NET;
• Apoiar a criação e evolução de **frameworks de testes automatizados** (unitários, integração, aceitação, performance e segurança);
• Implementar e otimizar **pipelines de CI/CD**, garantindo automação de builds, testes e deploys;
• Conduzir **code reviews e feature reviews** para elevar a qualidade do código e reduzir dívida técnica;
• Monitorar e divulgar **indicadores técnicos e de fluxo** (SonarQube, Eficiência de Fluxo, retrabalho, cobertura de testes);
• Trabalhar em parceria com times de produto, sustentação e infraestrutura para fortalecer a **cultura DevOps** e a previsibilidade das entregas;
• Atuar como multiplicador de conhecimento por meio de **mentorias, formações e práticas de qualitividade** (tempo reservado para melhoria contínua).

Engenheiro de Software

Project Manager

• Manage and ensure the implementation project of the company's marketed system according to the deployment methodology, leading the responsible team and ensuring delivery of the contracted scope within agreed timelines and costs;
• Collaborate with relevant stakeholders to define project objectives, scope, requirements and constraints, managing the creation of the Project Charter and securing stakeholders' approvals;
• Manage the development of the Project Management Plan detailing activities, schedules, required resources, project costs and associated risks;
• Maintain effective communication with all project stakeholders, including the client, senior management, the project team and other interested parties;
• Ensure achievement of the company's revenue targets by safeguarding project profitability;
• Deliver presentations to clients and internal stakeholders;
• Promote Benner's culture of excellence by adhering to the Vision, Mission and Values guidelines, preserving the company's market reputation in an ethical and responsible manner.

Project Manager – Legal

• Act as a bridge between the legal business and technology, translating clients' real needs into innovative, functional solutions within Benner's legal product;
• Conduct interviews and workshops with lawyers and legal managers to understand processes and identify opportunities for improvement;
• Map and document functional and non-functional system requirements, ensuring clarity, accuracy and technical feasibility;
• Propose product solutions and enhancements that simplify the management of processes, contracts and other legal activities;
• Support the development team with detailed specifications, user stories and use cases;
• Participate in backlog planning, release definition and validation of deliveries;
• Monitor project execution, ensuring alignment with the business and delivery of value as perceived by the client;
• Contribute to continuous improvement of internal processes and to the innovation of Benner's legal portfolio.

Mid-level Business Analyst — Legal Product

• The professional will be responsible for driving system adoption and engagement by clients, working strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value.
• Monitoring and Metrics Analysis: Track and interpret system usage indicators such as logins, access to main modules, average session time and NPS; use tools like Power BI, Google Analytics and CRM to identify clients with low adoption.
• Diagnosis and Intervention: Perform diagnostics with clients to identify adoption barriers, such as lack of training or technical difficulties; propose and implement tailored solutions, such as support actions, trainings and feature demonstrations.
• Delivery of Trainings and Enablement: Plan and deliver hands-on trainings to expand efficient use of the system; promote the use of educational materials (manuals, videos, tutorials) to reinforce client learning.
• Adoption Action Management: Prioritize and plan actions according to the client profile and expected impact; monitor execution of activities, ensuring deadlines, quality and alignment with company objectives.
• Feedback and Continuous Improvement: Prepare detailed reports on the results of actions taken, including lessons learned and success indicators; suggest improvements to the system and internal processes based on client interactions and feedback.

Systems Implementation Consultant – Legal

• Support the operational management of administrative and legal routines;
• Create and structure workflows that optimize team performance;
• Map and continuously review processes, identifying opportunities for improvement;
• Monitor pending requests with the client, ensuring deadlines are met and expectations are aligned;
• Ensure compliance and operational quality of Legal BPO deliveries, making sure all activities align with business rules and agreed standards;
• Conduct critical analyses of routines and tasks, driving continuous improvements in processes and identifying areas of attention;
• Implement preventive actions to avoid operational errors, improper payments, registration failures, and workflow deviations;
• Contribute to the governance and efficiency of the legal operation as a whole, ensuring a strategic, high-quality approach.

Senior Administrative Analyst – Legal

• Regarding Legal BPO, our operations cover several specialized cells, including registration and maintenance of files and cases, gathering supporting documents, preparation of calculations, recording of eSocial events, support in reaching settlements, management of judicial payments, scheduling of hearings and court representatives, reconciliation of deposits, handling of procedural acts (service of process, notices and publications), and closing of files and cases.
• We are seeking a Coordinator to lead a Judicial Calculations cell, with solid experience managing teams and preparing complex calculations in labor and civil law. This professional will play a strategic role in the operation, responsible for leading and supervising the calculations team, ensuring standardization, technical accuracy, and quality of service delivery.
• Define strategies to optimize operational workflows and improve demand management;
• Manage client relationships and other stakeholders, ensuring strategic alignment and service quality;
• Act as a facilitator in communication between involved areas, ensuring integration and process synergy;
• Monitor and control the budget for the operation under your responsibility;
• Coordinate and supervise the team responsible for servicing the Legal BPO client, ensuring efficiency and compliance with internal processes;
• Conduct performance evaluations for the team, providing feedback to employees to improve performance and outcomes;
• Hold periodic team meetings to review activities, identify improvement needs, and encourage the pursuit of quality in delivered work;
• Plan employee vacations and time off for your area, as well as monitor absences and attendance, ensuring legal compliance;
• Foster a healthy, positive, and harmonious work environment, acting with emotional intelligence in mediating internal conflicts and facilitating solutions through participative management.
• Define and monitor judicial calculation methodologies, ensuring standardization, traceability, and accuracy of results;
• Validate sample calculations produced by the team, ensuring technical and legal compliance with applicable laws and regulations;
• Monitor productivity, accuracy, and rework indicators in calculations, proposing corrective and preventive action plans;
• Implement quality controls and internal audits for calculations to minimize the risk of inconsistencies or disputes;
• Support the client with complex analyses, expert reports, and high-impact strategic calculations;
• Interact with the client’s legal teams to clarify assumptions, calculation parameters, and necessary adjustments;
• Evaluate and recommend technological tools and systems specialized in judicial calculations for scalability and automation;
• Plan the allocation of tasks among calculation analysts, considering court deadlines, complexity, and urgency of each request.

BPO Coordinator – Legal

• In the Legal BPO, our activities cover several specialized cells, including registration and maintenance of case files and proceedings, research of supporting documentation, preparation of calculations, recording events in eSocial, support in negotiating settlements, management of court-ordered payments and reconciliation of deposits, scheduling control for hearings and management of appointed representatives, handling procedural acts (service of process, court notifications and publications), and closure of files and cases.
• Monitoring and Management of Procedural Acts (Service of Process, Court Notices and Publications)
• Record in the system procedural acts that require prior handling before submission to the legal team (e.g., registering case developments, hearing progress, etc.);
• Access and extract information from public case files to support the client;
• Monitor case movements and make necessary updates;
• Register case files in the legal system.
• Hearing Management
• Organize, control and monitor hearing schedules;
• Verify the summons of witnesses and appointed representatives for each matter;
• Keep registration and documentary information updated in the legal system;
• Ensure compliance with contracted SLAs;
• Support restructuring and improvement of hearing management workflows.
• Closure of Files and Cases
• Support analysis of closure requirements, resolution of pending issues and follow-up of tasks until final closure;
• Ensure there are no outstanding obligations to perform/pay or guarantees;
• Update registration and financial data in the system, including liens, freezes/blocks, court authorizations (alvarás) and monitored amounts.
• Payments and Deposit Reconciliation
• Support analysis of requirements for court-ordered payments;
• Reconcile deposits linked to cases, ensuring alignment with financial records;
• Identify and resolve financial inconsistencies with the client;
• Support management of workflows related to amounts deposited with the court.

Junior Administrative Analyst – Legal

Analyst

• Realizar contingenciamento inicial.
• Realizar contingenciamento decisões (sentença e acórdãos).
• Elaborar cálculos fase execução (Apresentação, Impugnação, Manifestações diversas).
• Elaborar subsídios para EE e AP, Contraminutas, Discriminação de Acordo; Atualizações de Cálculo).
• Responder e-mail advogado.
• Elaborar pareceres contábeis.
• Elaborar cálculos de provisão.
• Realizar Liquidação de Sentença, Contestação e Execução.

Analista de Cálculo – Pleno

Operations

• Operate the internal CRM, ensuring correct recording and updating of opportunities and contracts;
• Review sales contracts, amounts, and commercial terms before sending them for invoicing;
• Track sales progress and invoicing status with the relevant teams;
• Consolidate and provide periodic commercial performance reports, including sales and billing metrics;
• Support the commercial team with information and analyses that facilitate decision-making;
• Contribute to continuous improvement of processes and workflows within the CRM.

Commercial Operations Analyst – B2B, Software

• Realizar atividades de menor/média complexidade pertinentes aos processos de análises, desenvolvimento e manutenção de sistemas;
• Especificar código e desenvolver soluções de software, trabalhando em estreita colaboração com a equipe de desenvolvimento para entender os requisitos do projeto, projetando a lógica do programa e implementando funcionalidades de acordo com as especificações;
• Realizar atualizações e modificações em código existente, realizando correções de bugs, otimizando o desempenho do software e adicionando novos recursos ou melhorias conforme necessidade;
• Testar e depurar o código que desenvolvem, identificando e corrigindo erros e problemas de funcionamento do software, garantindo o correto funcionamento e atendimento aos requisitos de qualidade;
• Desenvolver soluções de software para atender às necessidades da empresa e dos usuários.
• Realizar testes e avaliações para garantir o funcionamento correto dos sistemas;
• Acompanhar a qualidade técnica das soluções desenvolvidas, assegurando que as tecnologias utilizadas estejam atualizadas e em conformidade com as políticas e padrões da Benner.