Junior Support Technician – Legal Client Support

Benner

Customer Support Technician providing assistance to legal clients in using the software. Engaging with customers through various platforms and ensuring service level agreements are met.

Posted 7/17/2026full-timeBlumenau • BrasilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system support, with a strong focus on SQL and Cloud technologies. Capable of effective communication in Portuguese and adept at problem-solving and process improvement.

Highest-signal resume keywords

System Support ExperienceSQL KnowledgeCloud Technologies KnowledgeStrong Portuguese CommunicationTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLSystem SupportProblem ResolutionDocumentationSLA Compliance

Soft Skills

Verbal CommunicationWritten CommunicationDynamismEffectivenessDrive

Tools & Technologies

SisconWebSupport Management ToolsBenner Environment

Industry Keywords

Service Level AgreementClient SupportImplementation RequestsSupport Process Improvement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve customers via phone, email, SisconWeb and other support management tools to clarify questions about using the system;
Reproduce system incidents before escalating them to the correction/development team;
Identify and resolve problems, documenting them clearly;
Ensure clients' prioritization requests are addressed;
Communicate delivery timelines for support tasks/fixes (provide frequent feedback to the client);
Track support requests from opening to closure (client sign-off);
Ensure Service Level Agreement (SLA) compliance;
Route implementation and improvement requests after triaging the demand;
Deploy and configure the Benner environment at client sites;
Log support hours;
Propose improvements to the support process.

Requirements

What you’ll need

Experience in system support is a plus;
Knowledge of SQL;
Knowledge of Cloud technologies;
Good verbal and written communication skills (strong Portuguese);
Ability to work in a team;
Dynamism, effectiveness and drive.

Benefits

Comp & perks

Meal and food vouchers;
Health and dental insurance;
Transportation allowance;
Daily breakfast;
Free parking;
Life insurance;
Birthday day off;
Corporate university (training and development);
Certification incentives (additional bonus);
Allowances: education, marriage, childcare, maternity/paternity;
TotalPass;
Maternity/paternity package: newborn hospital discharge kit;
Fresh fruit 3x a week;
Company mini-market;
Hybrid work model (3 days in the office, 2 days remote);
Partnership with Prisma Psicologia: exclusive pricing for psychotherapy sessions for employees and dependents;
PPR (profit-sharing/performance bonus).