BECU

Mortgage Loan Officer

• Connect with members to understand their unique needs and guide them toward mortgage solutions that fit their goals.
• Take complete, accurate loan applications, gather required documents, and ensure all disclosures and fees are clearly communicated.
• Pre-qualify members and align them with mortgage products that provide the most value and benefit.
• Serve as the primary contact for members, real estate agents, and all involved parties—keeping everyone informed from application through closing.
• Collaborate with Mortgage Fulfillment, Support, and Servicing teams to resolve issues quickly and ensure a seamless experience.
• Stay current on mortgage products, lending guidelines, underwriting processes, compliance regulations, and real estate market trends.
• Discuss and confirm loan terms with members, locking rates in accordance with BECU policies.
• Review application data for integrity, analyze Automated Underwriting System findings, and properly document files to meet underwriting and investor requirements.
• Maintain expertise by participating in professional development, reading industry publications, and networking.
• Meet phone service level goals, including availability and timely responses to member inquiries.
• Perform additional duties that support team and organizational success.

General

• You’ll execute digital web solutions that support campaigns, product initiatives, and member experience enhancements across BECU’s digital platforms.
• You’ll build and maintain landing pages, microsites, forms, and reusable components using HTML, CSS, JavaScript, and CMS tools.
• You’ll contribute to the Digital Experience Platform (DXP) initiative, including the transition from Sitecore to Optimizely, ensuring scalable and modern solutions.
• You’ll help deliver tailored digital experiences by supporting personalization and audience targeting efforts.
• You’ll partner with UX, Marketing, Product, Analytics, and IT teams to translate business requirements into effective web solutions.
• You’ll ensure all solutions align with UX best practices, accessibility standards (WCAG/A11Y), and responsive design principles.
• You’ll actively participate in sprint planning, story refinement, estimation, and delivery within an Agile framework.
• You’ll support A/B and multivariate testing strategies to continuously improve digital performance.
• You’ll identify and resolve front-end issues, ensuring seamless, reliable user experiences.
• You’ll ensure all web experiences meet brand, SEO, legal, regulatory, and ADA compliance requirements.
• You’ll support integration of marketing technologies and tools into web platforms.
• You’ll leverage data insights to refine and optimize digital solutions.
• You’ll document workflows, technical requirements, and implementation processes.
• You’ll independently manage assigned work, taking projects from initial direction through successful completion with strong accountability.

Web Solutions Specialist

Marketing

• Serve as the primary marketing contact for assigned business units, building strong partnerships and providing strategic marketing support.
• Collaborate with internal stakeholders to understand business goals, sales priorities, and member needs, translating them into effective marketing initiatives.
• Develop marketing plans and project briefs that support campaign execution and business objectives.
• Coordinate and execute multi-channel marketing campaigns across digital, social, print, email, and other marketing platforms.
• Manage project timelines, deliverables, logistics, and stakeholder communications to ensure successful campaign execution.
• Support campaign performance tracking, reporting, and analysis, providing insights and recommendations for future improvements.
• Conduct market, industry, and competitor research to identify trends, opportunities, and best practices.
• Coordinate with internal teams and external vendors to ensure projects are delivered on time, within scope, and aligned with brand standards.
• Assist with budget tracking and expense management for assigned marketing initiatives.
• Maintain consistency in brand messaging and visual identity across all marketing materials.

Marketing Specialist

Marketing Operations

• You’ll support and execute multi-channel marketing campaigns across email, digital, print, and social—ensuring accuracy, timeliness, and alignment with business goals.
• You’ll design and manage automated marketing journeys, including decision splits, workflows, and triggered communications that create seamless member experiences.
• You’ll work within platforms like Salesforce Marketing Cloud and other automation tools to build, deploy, and optimize campaigns and templates.
• You’ll lead QA efforts on campaigns and journeys, ensuring every communication is error-free, functional, and ready for delivery.
• You’ll build and refine marketing processes to improve efficiency, consistency, and scalability across campaigns.
• You’ll help develop marketing plans, draft project briefs, manage timelines, and coordinate with stakeholders to keep initiatives on track.
• You’ll analyze campaign performance using established metrics, providing insights that improve future automation and targeting strategies.
• You’ll partner with marketing teams, data engineers, and cross-functional stakeholders to translate business needs into automated solutions.
• You’ll communicate with internal teams and external partners to ensure alignment and successful campaign execution.
• You’ll assist with tracking budgets, managing project logistics, and ensuring deliverables are completed on time and within scope.

Marketing Automation Manager

Solutions Engineer

• Web Solution Delivery: You’ll execute digital web solutions that support campaigns, product initiatives, and member experience enhancements across BECU’s digital platforms.
• Front-End Development: You’ll build and maintain landing pages, microsites, forms, and reusable components using HTML, CSS, JavaScript, and CMS tools.
• DXP & Platform Migration Support: You’ll contribute to the Digital Experience Platform (DXP) initiative, including the transition from Sitecore to Optimizely, ensuring scalable and modern solutions.
• Personalization & Targeting: You’ll help deliver tailored digital experiences by supporting personalization and audience targeting efforts.
• Cross-Functional Collaboration: You’ll partner with UX, Marketing, Product, Analytics, and IT teams to translate business requirements into effective web solutions.
• User Experience & Accessibility: You’ll ensure all solutions align with UX best practices, accessibility standards (WCAG/A11Y), and responsive design principles.
• Agile Delivery: You’ll actively participate in sprint planning, story refinement, estimation, and delivery within an Agile framework.
• Testing & Optimization: You’ll support A/B and multivariate testing strategies to continuously improve digital performance.
• Performance Monitoring & Troubleshooting: You’ll identify and resolve front-end issues, ensuring seamless, reliable user experiences.
• Compliance & Standards: You’ll ensure all web experiences meet brand, SEO, legal, regulatory, and ADA compliance requirements.
• Technology Integration: You’ll support integration of marketing technologies and tools into web platforms.
• Analytics-Driven Improvements: You’ll leverage data insights to refine and optimize digital solutions.
• Documentation & Process: You’ll document workflows, technical requirements, and implementation processes.
• Ownership & Execution: You’ll independently manage assigned work, taking projects from initial direction through successful completion with strong accountability.

Web Solutions Manager

Strategy

• Lead Enterprise Competitive Intelligence: Drive enterprise-wide competitive intelligence, market research, and benchmarking across financial services, fintech, and adjacent industries to identify trends, opportunities, risks, and strategic implications that shape BECU's future.
• Transform Research into Strategic Insights: Analyze complex market data, industry trends, and competitive intelligence, translating findings into clear, actionable recommendations that support executive decision-making and enterprise strategy.
• Build Scalable Research Frameworks: Design and continuously improve research methodologies, benchmarking processes, and analytical frameworks that deliver consistent, high-quality insights across the organization.
• Provide Trusted Strategic Perspective: Serve as a subject matter expert on competitor activity, macroeconomic conditions, emerging technologies, and industry disruption, helping leaders understand the external landscape and anticipate future opportunities.
• Influence Enterprise Decision-Making: Partner with executive leaders and cross-functional stakeholders to provide objective, data-driven perspectives that strengthen strategic planning, business prioritization, and organizational decision-making.
• Develop Executive-Level Communications: Create compelling presentations, executive briefings, benchmarking reports, and strategic narratives that simplify complex information into meaningful business insights.
• Drive Continuous Improvement: Establish repeatable processes that improve the rigor, efficiency, and effectiveness of external research, competitive analysis, and enterprise benchmarking activities.
• Collaborate Across the Enterprise: Build trusted partnerships across business units to understand strategic questions, align research efforts with organizational priorities, and deliver insights that support enterprise initiatives.
• Take on Additional Responsibilities: Perform other duties as assigned to support the evolving needs of the team and business.

Senior Enterprise Strategy Manager

Consultant

• Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
• Assist the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.

Member Consultant II

DevOps Engineer

• Design Hybrid Cloud Infrastructure: Create and support bi-modal and hybrid infrastructure, including Azure networking solutions such as hub/spoke, Virtual WAN, VPN, and ExpressRoute.
• Provide Azure Networking Expertise: Guide teams on Azure networking technologies including virtual networks, DNS, routing, and hybrid connectivity.
• Define Architecture Standards: Establish and evolve cloud-native networking architectures and standards that scale with business needs.
• Champion Secure Engineering Practices: Prepare teams to deliver products and services with a security-first mindset while aligning with compliance and regulatory requirements.
• Drive Observability & Reliability: Enhance telemetry, monitoring, and diagnostics to improve platform reliability, availability, and operational insight.
• Automate Infrastructure: Lead Infrastructure-as-Code initiatives using Terraform or similar tools and develop automation using scripting languages.
• Build CI/CD Pipelines: Design and maintain deployment pipelines using Azure DevOps or GitHub Actions to streamline releases.
• Analyze & Resolve Complex Issues: Use telemetry and trend analysis to identify gaps, troubleshoot issues, and optimize performance.
• Create Technical Documentation: Develop and maintain process flows, dataflow diagrams, and network topology documentation.
• Lead Engineering Excellence: Conduct advanced code reviews, build prototypes, and guide solution development.
• Mentor & Coach Engineers: Support team members in growing their expertise in Azure networking, automation, and engineering best practices.
• Implement Governance & Security Controls: Establish landing zones, policy guardrails, and governance frameworks to ensure safe and compliant environments.
• Collaborate Across the Organization: Partner with architects, executives, and product teams to align technical solutions with business strategy.
• Support Operations: Participate in on-call rotations and after-hours deployments to ensure system stability and performance.

Staff Operations Engineer – Cloud Networking

Analyst

• The Workforce Analyst plays a critical role in optimizing workforce performance across the Contact Center by leveraging workforce management systems, data analytics, and emerging technologies.
• Responsible for forecasting, scheduling, and real-time workforce optimization, while contributing to data-driven decision making through business intelligence and storytelling.
• Leverage workforce management systems, business intelligence tools, and emerging technologies, including AI-driven solutions—to identify opportunities, solve complex challenges, and drive continuous improvement.
• Develop and maintain short- and long-term forecasts that help ensure appropriate staffing levels across multiple lines of business while supporting service, operational, and member experience goals.
• Create and manage schedules that balance service levels, employee experience, productivity, and business priorities.
• Monitor intraday performance and make real-time adjustments.
• Review and coordinate time-away requests while balancing employee needs with staffing requirements and service commitments.
• Support and optimize workforce management technologies, including NICE CXone and other CCaaS and scheduling platforms.
• Manage agent profiles, scheduling configurations, and workforce system data to support accurate forecasting, reporting, and workforce planning.
• Analyze workforce and operational performance trends to uncover opportunities, identify challenges, and provide actionable recommendations.
• Build and maintain dashboards, scorecards, and reports using business intelligence tools such as Tableau, Power BI, Excel, and similar platforms.
• Partner with Contact Center and business leaders to align staffing plans with changing operational and strategic priorities.

Workforce Analyst

• Build Strong Business Relationships: develop and nurture relationships with key business members.
• Lead Proactive Outreach & Growth: create and execute outbound calling strategies to onboard new members.
• Drive Business Lending Opportunities: identify, structure, and process business lending requests.
• Coach and Elevate Branch Teams: mentor branch staff and leaders to identify business opportunities.
• Serve as a Business Services Expert: provide guidance on products, systems, processes, and updates.
• Generate and Expand New Business: actively prospect through cold calling and community networking.
• Strengthen Referral Partnerships: build relationships with internal and external partners.
• Collaborate Across Teams: support joint calls, account servicing, and coordinated member strategies.
• Analyze and Deliver Value: assess business financials and recommend solutions.
• Resolve Member Needs Effectively: support staff and members in resolving concerns or escalations.
• Represent BECU in the Community: participate in community events and organizations.
• Track and Report Performance: provide regular reporting on loan production and team insights.
• Champion Continuous Improvement: look for ways to enhance processes and service quality.
• Communicate and Collaborate Effectively: maintain strong communication across teams.
• Maintain Regional Branch Presence: travel by car across assigned territory.

Senior Business Services Specialist

Artificial Intelligence

• Lead the enterprise AI activation and transformation function, including building and guiding a team responsible for AI strategy, enablement, and execution.
• Establish a long-term vision that balances innovation with responsible adoption.
• Translate enterprise priorities into a clear, actionable AI strategy.
• Identify opportunities to re-engineer business processes using AI, from problem identification through implementation and value realization.
• Balance near-term productivity gains with longer-term innovation efforts across a diversified AI portfolio.
• Lead BECU’s internal AI innovation incubator that operates as an internal VC fund, identifying internal opportunities to drive change, funding them, and tracking them as part of the broader AI portfolio.
• Oversee AI governance, including policies, standards and decision frameworks that enable responsible and scalable adoption.
• Partner with leaders across business, technology, and operations to embed AI into real workflows.
• Establish and evolve enterprise AI governance, including policies, standards, and decision frameworks that ensure ethical, compliant, and scalable AI adoption.
• Build organizational capability through education, coaching, and enablement—helping employees develop confidence and fluency in AI tools.
• Influence senior leaders and manage cross-functional partnerships, ensuring alignment with regulatory expectations, risk tolerance, and member trust.

VP, AI Transformation

Full-stack Engineer

• Lead Development Efforts: Guide small to mid-sized engineering teams in building, testing, and delivering high-quality software solutions on the PEGA platform.
• Design and Build Scalable Systems: Develop and maintain highly available services, including complex, multi-tier applications on the PEGA platform, enabling end to end workflows, advanced business rules and seamless API integration.
• Create Innovative Solutions: Build prototypes and proof-of-concepts to explore new ideas and technologies, by effectively leveraging PEGA capabilities, including Pega “Blueprint” AI features.
• Drive Code Quality: Promote best practices through code reviews, testing, and adherence to coding standards.
• Architect Technical Solutions: Partner with architects and product owners to define system design, technical roadmaps, and long-term vision.
• Solve Complex Problems: Analyze, design, code, test, and debug sophisticated systems across the full software lifecycle.
• Improve Systems: Identify opportunities for enhancements, including modernization and performance optimization of PEGA applications.
• Automate and Optimize Processes: Lead efforts to streamline and automate business and engineering workflows.
• Mentor and Grow Talent: Support junior developers and SDETs through coaching, reviews, and knowledge sharing.
• Communication and Influence: Present technical concepts and solutions clearly to engineering teams and leadership.
• Data and Integration management - Work with enterprise databases (SQL Server, Oracle, Cosmos DB) and front-end integrations (React/Angular) supporting PEGA solutions.

Senior Software Developer – PEGA Platform

• Develop and implement moderate to complex application features and services, including high‑impact components that integrate AI/ML models or AI service APIs.
• Design scalable maintainable, and secure solutions, ensuring AI systems align with long-term strategies and enterprise standards.
• Write high quality, well‑tested code and guide peers in adopting best practices for AI workflow integration, model interaction, and external AI‑ service management.
• Conduct advanced troubleshooting of AI related issues, such as model performance degradation, inference bottlenecks, prompt optimization challenges, and data pipeline inconsistencies.
• Identify transformative opportunities in AI integration patterns, automation strategies, development tools, and deployment pipelines.
• Mentor junior staff in AI technologies, coding practices, and decision-making.
• Perform unit testing and identify defects in traditional and AI-augmented code paths to strengthen shared ownership of application and AI integration quality.
• Partner with cross functional teams to evaluate new AI capabilities, assess technical feasibility, and contribute to the roadmap for AI‑enabled features and platforms.
• Share knowledge and best practices within the team by documenting patterns for AI integration, participating in learning sessions, and supporting a continuous learning environment around evolving AI technologies.

Senior Software Engineer – AI Innovation

Compliance

• Review MDX-related activities, communications, and materials for regulatory compliance
• Draft, update, and maintain operational risk controls and manage control inventories
• Support internal and external audits by gathering documentation and responding to inquiries
• Assist with complaint review, tracking, and root-cause analysis
• Actively participate in PRCI and RCSA activities, supporting risk identification, assessment, and documentation efforts
• Research federal and state regulatory requirements and apply them practically
• Help build, refine, and improve compliance processes

Senior Compliance Administrator

Growth Marketing

• Shape Growth & Acquisition Strategy: You’ll design integrated customer acquisition strategies that align with growth, revenue, engagement, and profitability goals across products and channels.
• Drive Channel & Audience Strategy: You’ll define channel strategies and recommend target audiences, channel mix, and investment levels to maximize reach and effectiveness across digital and traditional platforms.
• Turn Insights into Actionable Plans: You’ll translate business goals into clear marketing plans, forecasts, and performance targets that guide execution and success.
• Forecasting & Performance Planning: You’ll lead forecasting efforts, membership planning, and projections—ensuring strategies are grounded in data and aligned with enterprise goals.
• Design Offer & Campaign Strategies: You’ll build and refine offer strategies and go-to-market approaches that resonate with member needs and drive measurable outcomes.
• Optimize Marketing Performance: You’ll analyze ROI, CAC, and channel performance to continuously improve effectiveness, making data-driven adjustments and balancing key tradeoffs.
• Evaluate Market & Competitive Landscape: You’ll conduct competitive analysis and assess market trends, customer demand, and emerging opportunities to inform strategy.
• Collaborate Across Teams: You’ll partner with Product, Marketing, Analytics, Finance, and Operations to ensure strategies are integrated, scalable, and aligned to business objectives .
• Manage Budgets & Financial Performance: You’ll oversee marketing budgets, ensuring effective allocation, accurate tracking, and alignment with strategic priorities.
• Influence with Insights: You’ll deliver clear, compelling reporting and executive-level presentations that guide leadership decisions and shape business direction.
• Lead & Mentor Others: You’ll foster a culture of innovation, accountability, and collaboration by mentoring team members and strengthening cross-functional partnerships.