BECU

Director

• Lead VoM Strategy: You’ll develop and execute a comprehensive Voice of Member strategy that aligns with BECU’s business goals.
• Measure Experience: You’ll establish and manage key metrics like NPS, CSAT, and CES to set data-driven goals.
• Map Member Journeys: You’ll create journey mapping initiatives to uncover and improve member experiences.
• Integrate Feedback: You’ll design and manage feedback systems across all member touchpoints.
• Collect Insights: You’ll oversee surveys, interviews, focus groups, and digital platforms to gather member feedback.
• Close the Loop: You’ll implement feedback processes at operational, tactical, and strategic levels.
• Establish Governance: You’ll create policies and standards to guide the VoM program.
• Deliver Insights: You’ll share actionable insights across the organization to drive improvements.
• Manage Partnerships: You’ll maintain relationships with technology vendors and research partners.
• Ensure Compliance: You’ll uphold data privacy and information security standards.
• Analyze Feedback: You’ll translate raw feedback into insights and connect it to business metrics.
• Predict Outcomes: You’ll develop models linking member feedback to business results.
• Spot Trends: You’ll identify opportunities to enhance member experience and create value.
• Report Strategically: You’ll craft executive-level reports to share insights organization-wide.
• Collaborate Cross-Functionally: You’ll advocate for member-centricity across departments.
• Build Capabilities: You’ll help teams integrate member insights into decision-making.
• Plan for Growth: You’ll maintain a roadmap for VoM program maturity.
• Partner with Leadership: You’ll collaborate with executives to prioritize and fund initiatives.
• Support Additional Needs: You’ll perform other duties as assigned.

Director of Member Insights

Full-stack Engineer

• Lead Test Strategy & Execution: Develop inclusive, scalable test strategies, automation frameworks, and performance tools that empower engineering teams across web, mobile, and data environments.
• Advance Performance Engineering: Analyze system behavior, performance patterns, and load models to identify opportunities for improving scalability, testability, and overall reliability.
• Lead Performance Testing Initiatives: Guide performance engineering efforts, interpret results, identify patterns, and collaborate across teams to resolve issues with clarity and accuracy.
• Share Knowledge & Foster Learning: Contribute to internal learning sessions, technical discussions, and community knowledge sharing to support continuous education and collaboration.
• Establish Technical Standards: Review test and automation code for quality and consistency, contribute to engineering standards, and help maintain best practice testing guidelines.
• Mentor & Support Engineers: Provide constructive, skills focused coaching to SDETs and engineers through code reviews, test design discussions, and knowledge sharing.
• Enhance CI/CD Quality: Strengthen automated test reliability within CI/CD pipelines, identifying opportunities to optimize build feedback and execution stability.
• Champion Quality Culture: Advocate for performance and end to end testing practices that improve overall product quality and promote shared ownership across engineering teams.
• Support Technical Growth & Innovation: Provide guidance and expertise across engineering initiatives, contributing to improved processes, tools, and testing efficiency.
• Engage in Broader Team Efforts: Contribute to team goals and evolving initiatives with a collaborative, community-oriented mindset.

Staff Software Developer Engineer in Test

Collections

• Analyze & Solve Problems: Use your knowledge of performance analysis techniques—including trending, root-cause analysis, and gap analysis—to uncover insights and help the business understand what’s happening and why.
• Build Dashboards & Reports: Assist in creating, enhancing, and maintaining dashboards and visual tools that help teams track and manage operational performance with confidence.
• Translate Business Needs: Work with partners to understand requirements and convert them into conceptual and logical data models that enable accurate and meaningful reporting.
• Transform & Visualize Data: Extract, manipulate, and prepare data from multiple sources, turning it into intuitive formats that make it easier for teams to understand performance trends.
• Support Operational Excellence: Provide broad analytical and operational support that empowers your business unit to operate efficiently and effectively.
• Deliver Key Performance Insights: Collaborate with internal partners to provide critical performance data related to products, channels, and member experiences.
• Study Performance Trends: Conduct analytical studies that surface meaningful insights about emerging patterns, risks, and opportunities.
• Use BECU Systems for Deep Analysis: Leverage internal systems for querying, modeling, forecasting, trending, variance analysis, and additional forms of operational assessment.
• Break Down Complex Problems: Analyze organizational data and challenges, helping stakeholders understand root issues and possible solutions.
• Contribute to Research Efforts: Support qualitative and quantitative primary research through all phases of project execution.
• Gather Strategic Insights: Identify and gather data that supports assessments, long-range planning, and evaluations of potential new or enhanced products and services.
• Generate Action-Oriented Insights: Provide creative, strategic insights into key business drivers, market conditions, industry trends, and member needs.
• Support Recovery Partner Accuracy: Manage placement and maintenance records for third‑party collection agencies—sending and recalling accounts, reconciling data, ensuring timely updates, and preserving data integrity and compliance across recovery partners.
• Take on Additional Opportunities: Perform additional duties as assigned that contribute to team and organizational success.

Performance Analyst – Collections

Risk

• Support ERM framework development: Help design, implement, and continuously enhance the ERM framework, policies, and procedures in alignment with regulatory expectations and industry standards.
• Drive risk identification and assessment: Lead risk identification and assessment initiatives across business units so you maintain a comprehensive, enterprise-wide view of risks.
• Support ERM governance: Support various ERM governance activities, including administration of the Operational Risk Management Committee, the Enterprise Risk Management Committee, the Annual Risk Assessment, and Risk Appetite development.
• Perform risk analyses and testing: Conduct quantitative and qualitative risk assessments to evaluate potential impacts on the organization and inform decision-making.
• Deliver executive and board reporting: Develop and deliver risk dashboards, heat maps, and executive-level reports for senior leadership and board committees; prepare and present risk reports to both internal and external stakeholders, including executive leadership, audit committees, and regulators.
• Lead operational risk programs: Facilitate execution of enterprise-wide operational risk management programs, such as risk and control self-assessments (RCSAs), operational readiness assessments, and issue management, ensuring risks are identified, documented, and addressed.
• Embed a strong risk culture: Partner with business leaders to embed risk awareness and accountability into daily operations; facilitate risk workshops and training sessions to promote a strong risk culture across the organization.
• Evolve the ERM program: Contribute to the evolution of the ERM program by monitoring industry risk trends and regulatory developments and by introducing innovative risk measurement techniques and tools.
• Advise senior leadership: Act as a trusted advisor to senior management on risk-related matters, helping them navigate complex issues with clarity and confidence.
• Support broader priorities: Perform other duties as assigned to support the risk function and the organization’s strategic goals.

Enterprise Risk Manager

Sales

• Review mortgage applications and supporting documentation to ensure completeness and quality
• Review Notices of Incomplete Application (NOIA) and approval conditions
• Order, assemble, and prepare sales and marketing materials
• Rekey loans as necessary and monitor daily reports for new mortgage applications
• Order required third-party items for loan submissions
• Track pipeline exception reporting to ensure service level agreements and regulatory requirements are consistently upheld
• Provide guidance and coaching on procedural and process-related items
• Manage Mortgage Division inboxes by reviewing, responding to, evaluating, and uploading documentation
• Partner with mortgage production team members to analyze and resolve administrative or operational challenges
• Assign online leads and mortgage applications to Mortgage Loan Originators
• Mail initial loan disclosures and decline letters within required regulatory timeframes
• Engage with title, escrow, appraisal, flood, employment verification, and insurance vendors
• Review mortgage lead management systems to ensure departmental service and quality standards are consistently achieved
• Perform additional duties as assigned

Mortgage Sales Assistant I

Project Manager

• Lead a High-Performing Team: Inspire, coach, and develop a team of Program and Project Managers delivering high-impact, enterprise-wide initiatives.
• Oversee Complex Programs: Direct the delivery of projects that span multiple business lines, ensuring outcomes are timely, scoped, and financially sound.
• Budget & Financial Stewardship: Manage project and program budgets, ensuring financial reconciliation and accuracy.
• Scope and Plan Delivery: Partner with Technology and business leaders to define requirements, build project plans, and align resources.
• Advance Frameworks & Practices: Drive maturity of Agile, Waterfall, and hybrid delivery models in collaboration with the Enterprise Agility team.
• Provide Executive-Level Reporting: Keep leaders informed with actionable insights on project risks, progress, and strategic alignment.
• Navigate Risks & Roadblocks: Lead the issue resolution process and influence executive stakeholders when pivots are required.
• Champion Change Management: Oversee organizational change tied to EPMO initiatives, processes, and standards.
• Uplift Team Culture & Performance: Mentor and support staff, conduct timely performance evaluations, and foster a learning environment.

Director, Enterprise Program & Project Management

Attorney

• Guide members with empathy by resolving concerns, answering questions, and ensuring clear, professional communication every step of the way
• Manage and process incoming account updates, including legal notices and bankruptcy filings, to ensure accuracy and compliance
• Monitor collateral activity by tracking pre-foreclosure stages, foreclosure status, and property values, ensuring data is current and reliable
• Handle key administrative tasks such as mailings, document preparation, scanning, and inbox management—while following up with members as needed
• Apply a thorough understanding of federal and state collection laws to maintain compliance and protect both members and the organization
• Contribute to the team’s success by supporting colleagues, sharing insights, and stepping in where needed to keep processes running smoothly
• Take on other responsibilities as assigned, demonstrating flexibility and a solutions-focused mindset

Foreclosure, Legal, Bankruptcy Specialist

Call Center Representative

• Deliver Exceptional Service: Consistently demonstrate the Contact Center Quality Program behaviors in all interactions, ensuring members feel heard and valued.
• Manage High Call Volumes: Balance a busy workload of inbound calls, meeting performance targets while maintaining a top-notch member service experience.
• Master Our Products: Gain a deep understanding of BECU’s products, services, and tools to effectively assist members with their needs.
• Engage Members: Proactively seize opportunities to introduce members to BECU’s offerings and services, enhancing their overall experience.
• Resolve Issues Creatively: Use your problem-solving skills to find creative solutions for member inquiries and follow through on service commitments.
• Stay Informed: Develop thorough knowledge of state and federal laws and regulations related to membership, deposit, and loan products to provide accurate information to members.
• Adhere to Policies: Follow all outlined policies and procedures diligently to ensure compliance and consistency in service delivery.
• Handle Escalations with Professionalism: Resolve member complaints and escalations in a professional manner, ensuring satisfactory outcomes and follow-through.
• Recommend Service Enhancements: Continuously suggest improvements to processes and procedures that will enhance service for members.
• Demonstrate Decision Quality: Ensure high-quality decision-making in every interaction with members and the business.
• Perform Additional Duties: Take on additional responsibilities as needed to support your team and the organization.

Contact Center Associate

Vice President

• Drive the strategy behind BECU’s retail banking: OLB, mobile, and conversational AI—ensuring members experience seamless, personalized, and secure interactions across touchpoints.
• Bring teams, platforms, and partner systems together so tools, data, and insights flow seamlessly and support smarter decisions.
• Oversee how digital platforms are designed, built, and scaled so they deliver meaningful value, intuitive journeys, and continuous performance improvements.
• Track KPIs, OKRs, adoption metrics, and ROI to steer ongoing digital transformation and ensure every initiative delivers value.
• Enhance productivity, quality, and delivery velocity through agile practices and embed agile methodologies across teams and implement strong governance for change, release controls, and risk mitigation.
• Collaborate with Technology to shift legacy and core systems toward API driven, cloud native, scalable platforms aligned with enterprise growth.
• Ensure every digital solution is easy to use, inclusive, and accessible for all members, reflecting thoughtful design at every stage.
• Explore and deploy technologies—such as AI, open banking, and evolving digital capabilities—that help BECU deliver smarter, faster, more connected services.
• Manage vendors to ensure solutions are secure, scalable, cost-effective, and aligned with long-term enterprise goals.
• Build, mentor, and inspire cross functional teams that thrive on collaboration, innovation, and continuous improvement.
• Provide strategic guidance to executives, ensuring technology decisions and digital strategy are tightly aligned to business priorities.

VP Digital Banking

Analytics Engineer

• Champion upgrades, enhancements, and long-term roadmap planning for BECU’s enterprise Business Intelligence tools.
• Design and maintain scalable, high-impact data models that empower internal teams and unlock insights.
• Collaborate with ETL Developers, Data Architects, and Business Analysts to turn real-world needs into technical solutions.
• Manage relationships and deliverables from external vendors supporting our Enterprise Data Management platforms.
• Leverage tools like Orchestrator and Tableau to drive automation, improve efficiency, and reduce manual reporting.
• Serve as a go-to expert for internal users—supporting everything from technical troubleshooting to tool enablement.
• Track platform usage, gather feedback, and identify areas for growth to ensure our BI investments deliver measurable value.
• Share best practices and platform updates across all levels—from end users to executive leadership.

Senior Data Solutions Engineer

Product Manager

• Own the Vision and Strategy: Define and lead the roadmap for digital banking capabilities, focusing on mobile-first experiences that meet member needs.
• Drive Vendor Selection: Manage the RFP process, evaluate solutions, and collaborate with stakeholders to select the right platform for BECU’s future.
• Lead Cross-Functional Collaboration: Partner with teams across Marketing, Payments, Fraud Ops, Cybersecurity, and more to align priorities and deliver impactful solutions.
• Analyze and Innovate: Use data insights and member feedback to identify pain points, improve adoption, and enhance overall user experience.
• Manage Performance: Establish and monitor key metrics, ensuring products meet business goals and deliver measurable outcomes.
• Champion Continuous Improvement: Capture lessons learned and adjust strategies to keep BECU ahead in the digital banking space.

Digital Product Manager

Manager

• Lead Model Development: Design, develop, and recalibrate statistical credit risk models—ranging from credit decision scorecards to Basel IRB models like PD, LGD, and EAD—using leading statistical software and programming tools.
• Champion Data Integrity: Gather, validate, and refine large datasets to ensure models are built on reliable, usable data—and apply advanced treatment techniques where needed.
• Implement with Precision: Manage systems testing and data readiness to support accurate and efficient model implementation.
• Evaluate and Enhance Models: Conduct ongoing performance assessments and annual reviews to identify enhancements and improve model accuracy using cutting-edge statistical methods.
• Drive Business Alignment: Partner with business and product teams to explain model outcomes, guide risk-reward strategies, and ensure alignment between statistical insights and business objectives.
• Maximize Analytic Impact: Provide advanced analytics in support of credit risk strategy, including capital planning, portfolio mix management, and loss forecasting—applying tools like SAS, SQL, and other statistical platforms.
• Standardize Model Governance: Develop and maintain risk modeling procedures and documentation to support consistency, auditability, and stakeholder transparency.
• Translate Insights: Present model results and recommendations clearly to both technical and non-technical stakeholders, supporting enterprise-wide understanding and action.
• Stay Ahead of the Curve: Maintain up-to-date knowledge of credit portfolios, regulatory requirements, and industry trends to drive continuous improvement in modeling practices.
• Deliver Cross-Functional Support: Respond to data requests, manage testing environments, and ensure model outputs are leveraged effectively across teams.
• Ensure Thorough Documentation: Maintain detailed records, including model development logs, version controls, and validation documentation for regulatory and business needs.
• Contribute Beyond the Role: Take on additional responsibilities and special projects that support BECU’s mission and modeling excellence.