Engineer

• Develop and grow problem solving capability at all levels in each of the 3 BOC plants.
• Support the implementation of Continuous Improvement (CI) projects across all dimensions of SQDC.
• Help coordinate activity of component teams and focused improvement project teams to eliminate loss, according to strategic goals.
• Help generate, maintain, and deliver a multi -year Cost to Win (CTW) portfolio, support governance processes, and optimize the site loss landscape of the 3 BOC Plants.
• Help meet or exceed CtW (Cost to Win) goals through leading and /or supporting Focused Improvement team savings projects (Loss Landscape).
• Teach and coach BD Excellence concepts and systematic approach, including strategy deployment, core components, Zero Loss mindset and all related methodologies / tools.
• Lead and facilitate innovative Kaizen events and support other BD Excellence components in problem solving capability development across the 3 BOC plants.
• Support development of zero loss mindset across critical areas and different BOC sites to optimize quality, delivery and cost, while improving safety.
• Help develop and increase capability across the components and their teams to establish the foundations of excellence in safety, quality, and reliability.
• Guide and support the project selection processes to ensure that resources and time are focused on the priorities.
• Ensure strategic alignment through the implementation of cascading Key Performance Indicators (KPIs') both top-down and bottom-up.
• Support BD Excellence deployment and governance process across all relevant components.
• Drive BD Excellence capability development through the implementation of progressively advanced aspects of component methodologies.
• Support attainment of long-term CI objectives through cross functional teams with shared goal.
• Drive use of effective data-driven visual management techniques, e.g., Business Operating System (BOS) charts to drive improvement of KPIs such as OEE, waste, labor productivity, etc.
• Active role in governance and action tracking of improvements, with periodic reporting of activity completion dates, expected and achieved results.
• Create, share and help implement the strategy in the BOC sites.

Senior BD Excellence Engineer

Account Manager

• Develop and maintain relationships with key contacts across a large geographic territory
• Demonstrate thorough knowledge and understanding of relevant clinical education, training, products, and services
• Participate in pre-sales support, assessment, and evaluation of new products and services
• Develop, plan, and manage customer training programs
• Identify and communicate opportunities for product improvement using direct customer feedback
• Participate in and manage customer assessments and assist in developing plans for customer process standardization
• Conduct business with integrity and in accordance with BD's Code of Ethics, BD Way, and all applicable policies, rules, and procedures
• Successfully train on and consistently apply the BD Way of Selling

Account Manager – Pre-Op

• Lead packaging engineering activities for new products, line extensions, and sustaining programs, ensuring alignment with project timelines, cost, quality, and regulatory requirements
• Provide technical leadership in packaging concept development, material selection, design inputs, and validation strategies
• Serve as a key technical contributor and subject‑matter expert for packaging technologies, materials, methods, and processes within cross‑functional project teams
• Drive packaging deliverables through all phases of the product lifecycle, from concept through commercialization and sustaining support
• Design and develop primary, secondary, and tertiary packaging solutions for sterile and non‑sterile medical devices
• Lead packaging feasibility studies, risk assessments, and design‑for‑manufacturability evaluations
• Develop prototype packaging, and coordinate tooling and equipment needs to support development and testing
• Manage packaging‑related changes for sustaining products, including component, supplier, and process changes
• Prepare packaging cost estimates as required
• Develop and execute packaging test plans, including transit testing, shelf‑life studies, environmental conditioning, and performance evaluations
• Lead qualification and validation of packaging components, equipment, processes, and operations in compliance with FDA, ISO, ASTM, ICH, and USP requirements
• Analyze test data and independently author technical reports, validation summaries, and documentation to support regulatory submissions, product launches, and design changes
• Troubleshoot packaging performance and manufacturing issues using structured problem‑solving methodologies and corrective action approaches
• Plan and coordinate all packaging engineering activities to support product launch and transfer to manufacturing, including development and execution of packaging transfer plans
• Coordinate packaging documentation release, test protocols, reports, and design control documentation
• Support planning, ordering, and coordination of new packaging component inventory to meet launch and production needs
• Collaborate closely with Regulatory Affairs, Quality, Manufacturing, Supply Chain, Labeling, Marketing, and external partners to ensure packaging solutions meet all functional requirements
• Work with suppliers, vendors, and contract manufacturers to develop, optimize, qualify, and maintain packaging components and materials
• Provide technical support for internal and external audits, inspections, and design reviews related to packaging
• Identify and implement packaging improvements that enhance product performance, manufacturability, cost efficiency, and sustainability
• Support cost‑reduction and manufacturing improvement initiatives related to packaging
• Stay current with evolving industry standards, regulations, materials, and technologies impacting packaging

Staff Packaging Engineer

Field Engineer

• Provide support for installation, maintenance, modification, and repair of medical devices
• Build and maintain positive relationships with customers
• Actively support the sale of service contracts
• Complete service administration activities promptly

Field Service Engineer

Administration

• Execute and announce new contracts and amendments received from Offer Development colleagues.
• Carefully review the signed contract/amendment, associated datasheet and any other relevant documents and communication.
• Create the contract in SAP.
• Submit sales orders.
• Submit pricing requests.
• Announce the contract/amendment to Finance, Service and other departments as needed.
• Set up billing plans (fixed billing contracts).
• Proactively communicate with Offer Development to discuss and resolve issues and raise questions.
• Work with Marketing, Operations, Engineering, Technical Product Support, Planning, and other teams to gather the information needed to process quotes and orders.
• Communicate maintenance service terms and conditions to service contract coordinator to ensure timely creation of maintenance service agreement to enable entitlement for on-site service of the instrument (if applicable).
• Assist Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding agreement pricing, inquiries, problems/complaints, etc.
• Provide assistance to Credit Department in researching past due invoices and problems situations.
• Prepare credit memos when appropriate, obtaining necessary approvals.
• Process internal extensions of contracts.
• Manage and track monthly reagent purchasing analytics (commitment tracking for reagent rental contracts).
• Support transition to Power BI for compliance reporting (parallel testing, updates, etc.); once implemented, continue to update and maintain contract information in Power BI to ensure accurate contract compliance reporting.
• Perform end of contract activities and process equipment returns (e.g. maintain Return Material Authorizations (RMAs), initiate RMAs, complete asset disposal forms, etc.).
• Respond promptly and accurately to inquiries/requests from Sales, Finance, Service and other teams regarding reagent rental type contracts.
• Maintain high level of customer support-responsiveness, timeliness, customer service (contract questions, issues).
• Contribute to the development and maintenance of standard policies and procedures to drive operational efficiencies and standardization of terms & conditions.
• Support process improvement projects (templates, forms, system updates, etc.) to drive operational efficiencies.
• Maintain contract files (set up / maintenance documents).

Sales Contract Administrator

Account Executive

• Update and maintain our software tools and platforms such as servicemax, salesforce, LOTS and other records to assure accurate data
• Collect purchase orders and ensure timely invoicing of service contracts and Time and Materia; to achieve financial objectives
• Collaborate with internal Sales teams and Technical Service teams to generate time and material quotations for non-contract customers
• Act as the main point of contact for customer queries coming in by Phone, internal shared inboxes and emails efficiently
• Identify, qualify, and secure service sales opportunities, working within established processes / tools and team members.

Service Sales Representative – French, English, Italian, Spanish

Customer Success Manager

• Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership
• Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention
• Promote and drive an ease of doing business to ensure growth and continued partnership
• Track and ensure utilization of all contractual entitlements
• Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience

Customer Success Executive

• Represent BD Peripheral Intervention in the Women’s Health setting and take necessary action to attain sales objectives
• Sell the entire Women’s Health Biopsy portfolio to current and new accounts
• Establish solid, working relationships with key customers at strategic accounts to create market share conversion
• Conduct successful product evaluations to increase BD’s market share
• Delivers comprehensive in-service of products to all concerned individuals
• Conduct business reviews quarterly with department managers, purchasing and procurement
• Collaborate with Territory Manager to drive impact through relationships

Territory Manager – Women's Health

Systems Engineer

• Responsible for designing, developing, and testing all aspects of automation and robotic motion control systems
• Apply knowledge of software, electrical, and mechanical engineering to design and improve products
• Develop control algorithms and implement control systems for early prototypes
• Write and document the code needed to drive the motion control system
• Works with Legal department in evaluating intellectual property as it relates to current and new concepts
• Complies with regulatory requirements and company design procedures

Control Systems Engineer – Robotics

• Responsible for developing and testing all aspects of automation and robotic motion control systems
• Generate test plans to validate PLC Controls Code as well as State Machine Controls Code for projects under development
• Perform testing to validate PLC Controls Code as well as State Machine Controls Code for projects under development
• Develop test algorithms which validate that our Controls Systems are meeting the requirements laid out by Systems Engineering
• Document test results and work collaboratively with our Controls Engineers to resolve issues
• Interact and drive architectural and design changes in the mechanical and electrical design of the system to improve system performance related to the control systems
• Select and interface with vendors as necessary
• Work with Legal department in evaluating intellectual property as it relates to current and new concepts
• Comply with regulatory requirements and company design procedures

Control Systems Engineer, Robotics Test Validation

• Update and maintain software tools and platforms
• Collect purchase orders and ensure timely invoicing
• Collaborate with Sales and Technical Service teams
• Act as main point of contact for customer queries
• Identify and secure service sales opportunities

Service Sales Representative – French, English, Italian/Spanish

Marketing

• Conducting opportunity assessment (SWOT, market research) and defining value propositions.
• Building a segmentation strategy and exploring the product positioning (customer journey map).
• Collaborating with regional & global supply chain to prepare the initial launch forecast.
• Identifying and implementing tactical activity needed to drive sales opportunities & leads.
• Initiating an awareness campaign to reach the target market during the pre-launch phase.
• Supporting internal & external product training plans and creating a collateral strategy.
• Ensuring all the tools are in place for the business to sell and support the product launch.
• Maintaining a dashboard to track initial performance of the product launch and providing reports of the results.

Marketing Specialist

Outside Sales

• Support existing and acquire new customers
• Execute sales strategy in line with business unit objectives
• Execute all sales activity from pain identification to opportunity closure
• Provide field support & education to physicians & other clinical professionals
• Drive KOL engagement to enhance developments in surgical procedures

Territory Sales Manager – Advanced Repair and Reconstruction

Supply Chain

• Partner with Integrated Supply Chain leadership to plan joint initiatives, evaluate proposals, and assess alignment with established roadmaps and priorities.
• Develop strategies that ensure effective deployment, adoption, and optimization of new technology capabilities, services, and solutions across the business and/or with end customers.
• Collaborate with TGS Business Partners and TGS Core Delivery teams to ensure that solutions align with BD’s enterprise roadmaps and are fully integrated across the organization.
• Build and maintain deep knowledge of relevant technologies and processes, staying informed of industry trends and identifying opportunities to enhance existing investments.
• Measure and communicate the value realized through defined metrics and supporting analysis on a recurring basis.
• Oversee project and initiative progress, conduct analysis, define solution recommendations, and manage execution while providing consistent and transparent communication, including escalation and risk mitigation.
• Act as a connector and facilitator across teams, continually seeking opportunities to simplify, improve, and streamline processes.

Supply Chain Planning, Distribution Business Partner

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues
• Execute a preventive maintenance program, provide limited cross-functional support for Sales and Implementation teams
• Demonstrate ability to troubleshoot hardware and software problems
• Maintain proper and accurate small parts inventory
• Provide accurate and timely documentation of field activity and expenses
• Continue training and self-development to learn the products and applications for success in the role
• Maintain company assets securely and in working order