Inside Sales

• Build and maintain effective customer relationships
• Maximize revenue from the sale of products and services
• Provide administrative support to sales representatives
• Proactively manage customer communications regarding delivery delays

Inside Sales Assistant – Full-time/Part-time

Infrastructure Engineer

• Be the OT Champion - Lead and support our Electronic Device History Reporting system, ensuring seamless integration between machines, instruments, and our MES System
• Network Infrastructure Guru - Take ownership of our physical network infrastructure, keeping our IDF and MDF rooms organized and optimized for peak performance
• Tech Support Extraordinaire - Collaborate with local IT teams to troubleshoot and resolve computer, printer, phone, and network challenges that arise
• Emergency Response Hero - Jump into action during priority incidents, helping restore critical systems when they're not performing as expected
• Project Management Wizard - Oversee installation and support of Operational Technology and Business Applications across multiple sites, working with project teams to plan for future needs
• Security Sentinel - Ensure all technology meets corporate security requirements and standards
• Corporate Collaboration Star - Partner with corporate on manufacturing IT infrastructure initiatives and cybersecurity improvements
• Multi-Site Support Specialist - Provide technical expertise across locations, becoming a valued resource for all IT-related challenges
• Technology Polyglot - Develop comprehensive knowledge of manufacturing IT/OT systems including PLCs, HMIs, and Windows environments
• Cybersecurity Advocate - Master BD's OT Cybersecurity standards and ensure compliance
• Problem-Solving Pioneer - Create innovative solutions to IT/OT challenges as they emerge
• Upgrade Orchestrator - Maintain and support OT software/hardware through version upgrades and changes
• Corporate Initiative Liaison - Evaluate how corporate IT directives impact local operations and provide final approvals for site changes
• Strategic Technology Advisor - Guide purchasing decisions for hardware and software upgrades
• Standards Developer - Create and implement procedures, establish controls, and recommend improvements to existing practices
• Trend Spotter - Stay current with emerging technology trends and industry best practices
• Versatile Team Player - Tackle similar and related tasks as they arise in our fast-paced environment

Manufacturing Technology Infrastructure Engineer

Product Manager

• Lead the product management lifecycle from ideation to launch, ensuring alignment with company goals and customer needs.
• Deeply understand our customers, technology, processes, and business goals.
• Help our organization scale through technology-driven solutions.
• Develop and maintain a product roadmap, prioritizing features and enhancements based on market research, customer feedback, and business objectives.
• Own the product lifecycle: deliver features, learn from user adoption metrics and feedback, and broadly communicate product strategy, tactics, and operations.
• Manage all aspects of the product development lifecycle including: research, design, proposals, prioritization, implementation, and post-launch maintenance.
• Partner and coordinate cross-functionally across Digital Marketing, Digital Technology, Business Intelligence, and other teams to understand business needs and translate those into action.
• Collaborate with engineering, marketing, sales, and customer support teams to define product requirements and deliverables.
• Guide and motivate a cross-functional team through the full product development lifecycle using discovery, iterative design, and agile development methodologies.
• Build and strengthen relationships with internal and external partners.
• Communicate product vision, strategy, and progress to stakeholders, including senior leadership.
• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Use product metrics that measure progress towards your goal, communicate regularly, and optimize based on results.
• Develop and enhance platform to implement testing strategies and execution plans to optimize and improve performance of customer marketing programs (A/B, etc.)
• Build and strengthen relationships with internal and external partners.

Product Manager, Marketing Technology

Account Manager

• Sells the entire BD/BARD Oncology product line to current and new accounts
• Informs customers of new and current pricing, backorders, and company policies
• Executes comprehensive in-service training on BD/BARD Oncology products for all relevant clinical personnel
• Plans sales calls on a continuous basis, managing territory and sales time effectively
• Develops thorough knowledge of all products, clinical data, and oncology applications
• Informs Regional Manager of significant market changes, competitive activity, and emerging trends
• Achieves prompt, mutually satisfactory solutions to customer complaints
• Analyzes customer needs and creates tailored solutions
• Maintains company automobile and property in accordance with guidelines
• Completes and processes BDPI reports including sales summary reports, expense reports, and monthly product tracking reports

Territory Manager – NYC, Manhattan, Bronx, Westchester, Hudson Valley

Director

• Lead global deployment and replenishment teams through significant organizational change, including operating model redesigns, role clarity resets, and global process standardization.
• Drive adoption of new ways of working across regions, shifting teams from transactional execution to strategic, risk‑based inventory decision‑making.
• Define and own the global deployment and replenishment strategy for regulated medical device and diagnostic products, incorporating shelf‑life constraints, expiry risk, and regulatory requirements.
• Establish global standards for: Inventory segmentation and deployment strategies by product class, shelf life, clinical criticality, and distribution node.
• DRP safety stock, target stock, and reorder methodologies that account for expiry risk, forecast variability, and multi‑echelon lead times.
• Replenishment frequency, deployment lot sizing, allocation logic, and exception‑based DRP management.
• Translate IBP outcomes into time‑phased DRP plans, ensuring alignment between supply availability, regional demand, inventory health, and service commitments.
• Implement early‑warning mechanisms to proactively identify supply and inventory risks before customer impact.
• Lead, develop, and coach a global team of regional deployment and replenishment planners.
• Shift the organization from reactive, transactional replenishment to anticipatory, risk‑based inventory management.
• Build strong analytical capability in shelf‑life trade‑offs, allocation decisions, and scenario planning.
• Act as a trusted advisor to senior leaders during disruptions, escalations, or demand/supply imbalances, leveraging DRP analytics to support difficult prioritization decisions.
• Own executive‑level DRP reporting and readouts, providing clear, concise visibility to senior leadership on global and regional inventory health, service risk, and deployment trade‑offs.

Global Deployment Planning Director

• Driving BD/BPO Governance forums with BPO partners and internal stakeholders to monitor performance, resolve issues, and drive accountability.
• Leading Operations Rigor.
• Issue management and process excellence, partner with GBS Excellence and Capabilities team to drive best practice for the tower.
• Implement standardized reporting and dashboards to track SLAs, KPIs, and continuous improvement initiatives.
• Conduct regular operational reviews and ensure alignment with BD’s quality and compliance standards.
• Capture stakeholder feedback on BPO performance issues to ensure each is addressed with first time quality and speed.
• Tracking and managing the Tower BPO business case across run, changes and transformation programs.
• Owning and driving Business case risk management with the GSO through regular reporting and visibility.
• Partnering with BPO Mgmt Commercial team and Finance to identify opportunities and risks while recommending mitigation strategies.
• Partner with Finance and /GSO business stakeholders to model cost savings, service improvements, and strategic benefits.
• Track and report on value realization and alignment with BD’s enterprise goals.
• Partner with BPO Mgmt Contract team and the GSO to manage BPO contracts, supporting negotiations, contract training, analysis and changes across the lifecycle.
• Liaison and drive agreed multi-year transformation roadmap for outsourced services, aligned with BD’s digital and operational strategies.
• Ensure strong governance for innovation through automation, AI, and process optimization in partnership with BPO providers connecting with Global Process Owners and IT organization.
• Champion change management and stakeholder engagement partnering with GSO across Transformation and CI.
• Working with GBS CI and Reporting leaders for performance analysis to unearth, track and recommend CI opportunities.
• Lead governance of process changes impacting outsourced operations, ensuring alignment with BD’s internal controls and regulatory requirements.
• Facilitate cross-functional decision-making and change approval processes.
• Maintain documentation and audit trails for all process changes.
• Ensure outsourced operations comply with internal policies, regulatory standards, and data privacy requirements.
• Create and regularly update business continuity and disaster recovery plans for outsourced operations to ensure minimal disruption during crises.
• Identify potential risks to service delivery (e.g., geopolitical, cyber, natural disasters) and implement mitigation strategies with BPO partners.

Associate Director – BPO Partner Management, Service Delivery

Project Manager

• Define detailed project scope and facilitate team personnel selection
• Develop project timeline and deliverables
• Manage project team meetings and maintain accurate records
• Coordinate cross-functional efforts for device development

Customer Support

• Composes accurate, prompt and appropriate replies to all internal and external customer contacts.
• Reviews orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system.
• Handles all customer interactions phone, chat, fax, and email, in a professional and courteous manner.
• Investigates requests for credit, rebill and return material authorizations, create and follow-up on related documents such as RMA’s, credit and debit memo’s.
• Assist less experienced Customer Care Specialists handle unusual or complex inquiries including escalations ensuring customer retention and loyalty.
• Provides customer feedback to stakeholders.
• Supports Marketing promotions and product launches.

Customer Care Specialist II

Content Marketing Manager

• Serve as the global subject matter expert on how sellers leverage technology and data-driven insights to drive effective selling behaviors at scale.
• Architect and deliver end-to-end learning journeys that enable sellers to effectively use the commercial technology ecosystem (e.g., CRM, analytics, AI tools) across the full selling lifecycle.
• Establish global content standards and governance, ensuring consistency across regions and business units while enabling targeted local adaptation.
• Translate complex systems, tools, and data into simple, intuitive, field-ready guidance embedded in the flow of work.
• Integrate sales methodology, commercial processes, and enabling technologies into practical experiences that drive adoption, usage, and real-time decision making.
• Leverage modern modalities (AI-enabled learning, simulations, interactive tools) to reinforce digital selling capabilities and system adoption.
• Act as the enterprise integrator across Global Sales Process, Commercial Technology, Sales Intelligence, HR, and Regional/BU Enablement teams, ensuring alignment and activation.
• Partner closely with Global Technology and Sales Intelligence teams to translate product capabilities and data insights into actionable seller behaviors and workflows.
• Translate enterprise instructional design standards into simple, actionable, system-enabled guidance that drives application and adoption, not just awareness.
• Shift the organization from training completion metrics to technology adoption, usage, and performance outcomes.
• Define and track success metrics (e.g., tool adoption rates, active usage, pipeline quality, forecasting accuracy, deal velocity) and link learning directly to commercial performance.
• Identify adoption gaps and optimize enablement strategies to increase system utilization and reduce friction in the seller's workflow.
• Build and sustain strong, trust-based partnerships across Global Sales Process, Commercial Technology, Sales Intelligence, HR, and Regional/BU Enablement teams to ensure alignment on priorities, tools, and delivery.

Senior Manager, Content Creation – Technology & Intelligence

Sales

• Partner with the Medical Essentials sales training team to align their training strategy to BD’s global sales methodology and commercial priorities.
• Partner with Medical Essentials leadership teams to identify capability gaps and performance improvement opportunities using data and field insights.
• Translate business priorities into focused capability plans tied to revenue, pipeline, and productivity outcomes.
• Ensure training investments are targeted, scalable, and outcome-driven.
• Serve as a subject matter expert in BD’s global sales methodology and commercial process.
• Facilitate regional and global workshops, certification programs, and leadership sessions as required.
• Establish training success metrics tied to business outcomes.
• Participate in enterprise training governance forums.

Associate Director, Sales Training – Medical Essentials

Manager

• Lead facilities operations and maintenance programs across a ~1M sq. ft. regional portfolio, ensuring reliability, efficiency, and high service standards
• Manage both in-house and outsourced facilities teams, fostering a high-performance, customer-focused culture
• Drive execution of regional and global facilities initiatives, ensuring consistency in standards, processes, and delivery
• Develop and manage annual operating (OPEX) and capital (CAPEX) budgets, including multi-year strategic planning and project roadmaps
• Oversee landlord and lease relationships, ensuring compliance with lease terms and optimal property performance
• Partner with cross-functional and global peers to align on best practices and enterprise-wide initiatives
• Ensure full compliance with all applicable local, state, and federal regulations, as well as internal policies and standards
• Act as a strategic partner to regional business leaders, proactively identifying opportunities to support growth, efficiency, and innovation
• Lead and deliver capital projects, including renovations, workplace transformations, and construction fit-outs, ensuring projects are completed on time and within budget
• Develop project scopes, budgets, and schedules, and manage execution from concept through completion
• Manage documentation, scheduling, and reporting related to facilities operations and ensure GxP compliance
• Advance sustainability initiatives by planning and implementing energy efficiency and environmental programs
• Collaborate closely with Environmental Health & Safety (EHS) to maintain safe, compliant, and healthy work environments
• Partner with Global Procurement to optimize vendor performance and control spend across the facilities portfolio

Senior Regional Facilities Manager

Account Executive

• Driving sales and services to new and existing customers in the Care Continuum.
• Maximizing customer value and satisfaction by aligning product solutions with key customer initiatives.
• Building and maintaining relationships with key decision makers.
• Managing a longer sales cycle.

Account Executive, Specialty Markets

Clinical Operations

• Working within the Medical Affairs organization, the Senior Clinical Project Manager (Specimen Management) is responsible for clinical trial management of multiple studies and may be subject matter authority for group or platform of assigned clinical studies including the planning, implementation, oversight, project management and completion of clinical trials conducted by Medical Affairs or Contract Research Organizations (CRO).
• The Senior Clinical Project Manager may also serve as mentor to other Clinical Project Managers.
• This role serves as the project lead for multiple studies of high complexity from protocol development through study conduct and closeout in compliance with Good Clinical Practices, and all Global, National and Local Regulations.
• Reports to and collaborates with Clinical Portfolio Management to review business requests and evaluate or develop early plans and concepts for optimal study execution.
• Works without appreciable supervision and direction, prepares and/or reviews study-related or essential study start-up documents as they relate to the assigned clinical trials (e.g., Clinical Protocols, Informed Consent forms, Monitoring Plan, Clinical Product Management Plan, Clinical Safety Management Plan, Case Report Form (CRFs), CRF Completion Guidelines and other relevant documents).
• Serves as a Clinical Project Manager ensuring that the Study Management team meets or exceeds the timelines and deliverables assigned to the study team.
• Oversees/leads study-specific study management resources.
• Develops and manages group of studies for an entire business unit or large development program.
• Mentors other Clinical Project Managers.
• Provides critical thinking and leadership when issues arise during execution of clinical studies.
• Writes protocols, clinical study reports and other clinical study deliverables as applicable.
• Leads or gives to continuous improvement activities/initiatives.
• Handles relationships with sites/PIs, other study related vendors, including CROs.
• Intermediate knowledge, of established project management standards used to develop and maintain integrated project plans (scope/work packages, time/schedule, cost/material and human resources, quality, communication/escalation, risk, value) and organizes/facilitates meetings and discussions as needed.
• Defines, tracks and reports schedule attributes such as durations, interdependencies, achievements, critical path and other key deliverables including efficiency and effectiveness of plans and staff.
• Adapts work package deliverables based on study scale and complexity.
• Creates bold but achievable resource and budget forecasts and timelines.
• Interacts with both Internal and External representatives, providing direction to the cross functional team members and vendors (if applicable) regarding the technical, protocol-specific and operational aspects of assigned studies.
• Proactively identifies and manages risks and issues (including a log, mitigations, and contingencies) to ensure cost-effective and timely delivery of the project including critical issues if needed.
• Plans and maintains high quality standards to meet compliance requirements. All other duties as assigned.

Senior Clinical Project Manager, Specimen Management

Product Designer

• Define and execute the global learning experience design strategy
• Establish and govern enterprise learning frameworks, standards, and curriculum architecture
• Design and oversee development of high-impact learning experiences (eLearning, instructor-led, blended)
• Integrate sales methodology, commercial process, and enabling technology into unified, field-ready learning experiences
• Define and implement a measurement framework that evaluates learning effectiveness
• Partner with Sales Leadership, HR, and Regional/BU Enablement teams to align on learning priorities

Senior Manager, Learning Experience Designer

• Serve as a global subject matter expert on how sellers learn, adopt, and sustain high-impact selling behaviors at scale
• Architect and deliver end-to-end selling curricula aligned to the full commercial lifecycle
• Establish global content standards and governance, enabling consistency across regions and business units
• Partner closely with Sales Training teams to co-create, scale, and continuously improve high-impact enablement solutions globally