Aviso Wealth

Scrum Master

• Provide coaching, training, mentoring, impediment management, and leadership to facilitate collaboration, development consistency, and value delivery across the enterprise portfolio of programs, teams and departments resulting in demonstrable results
• Foster a culture of innovation, collaboration and team empowerment aligned
• Contribute to safe environment for healthy conflict and meaningful collaboration and provide the team with a platform for continuous improvements and raising blockers early
• Provide educational support to the organization on Customer-Centric Agile principles, practices and any Agile techniques to enable delivery predictability and innovation.
• Proactively analyze and make recommendations for improvements to Enterprise Delivery patterns
• Establish and monitor metrics to measure the effectiveness of the coaching and training in the journey of agile adoption of the delivery teams
• Implement and monitor metrics to gauge enterprise and program efficiency and effectiveness. Drive the learning and improvement cycle to identify and resolve causes of delay and propose recommendations towards a sustainable operating model
• Help the organization develop and incorporate agile practices into existing dashboards, metrics and reporting to manage portfolio level risks, track KPIs and outcomes, and meet the reporting needs of key stakeholders

Enterprise Agile Coach

Operations

• Set positive leadership tone through gaining respect of staff, peers, and stakeholders
• Coach Operations team members to increase performance while increasing/maintaining employee engagement through timely and appropriate training and development
• Oversee Aviso’s New Account Open and Maintenance team and Aviso’s Transfers in/out department.
• Understands, translates, communicates, and applies, business strategies and objectives, ensuring that direct reports and functional teams are aligned to overall strategy, objectives, and best practices
• Direct vendor management of key strategic relationships
• Work collaboratively with strategic business partners across Aviso on cross enterprise projects and initiatives
• Uses critical thinking and problem solving to support Aviso’s strategic efforts while maintaining focus on day-to-day responsibilities
• Define clear KPIs to measure team service levels and productivity, implement procedures to monitor, track and report against these KPIs
• Demonstrate exceptional emotional maturity in decision-making situations, while keeping client delivery and operational control as priorities

Director, ACP Operations

Executive Assistant

• Provide a full range of administrative assistance to the SVP, Head of Direct Investing: managing an active calendar; providing initial response to issues or redirecting to others, liaising with offices of senior executives internally and externally; scanning, filing, invoice management and reviewing correspondence
• Develop and maintain strong relationships with other executive assistants to ensure effective communication and optimum support to the executives
• Manage invoice and expense submissions and supports tracking budget items
• Maintains an organized filing/document management process for electronic and paper documents that ensures the protection of all confidential information and materials
• Participating in and coordinating strategic planning meetings including drafting and distributing agendas; recording minutes; and, tracking and monitoring action items to ensure timelines are met
• Provides assistance with coordinating corporate events
• Coordinate cost-effective and sometimes complex domestic and international travel and accommodation arrangements and itineraries
• Bring an improvement mindset to workflow activities and offer suggestions for improvement to team members and senior leaders

Executive Assistant – Divisional Coordinator

Financial Planning and Analysis

• Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and services in an efficient, compliant, courteous, and professional manner
• Support our clients by managing the order flow for online trading from our self-directed clients
• Act as the primary contact with the client with respect to the resolution of problems and complaints by initiating an investigation, recording details, referring to the relevant department and conducting appropriate follow-up
• Keep current with market trends and news items which may affect markets and impact client’s investment decisions
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures

Bilingual Investment Representative

Bilingual

• Respond to inquiries about Qtrade Investor's products and services by phone or email in an efficient, compliant, courteous and professional manner
• Accept orders for transmission, ensuring commissions and currency conversion fees are calculated and perform any other relevant calculations quickly and accurately
• Before executing a client's order, obtain all necessary authorizations, be aware of any special conditions, and liaise with the appropriate department as required
• Facilitate the account documentation process by discussing requirements with the client and ensuring that the appropriate forms are completed
• Maintain comprehensive knowledge of the operations and conventions of relevant stock and options exchanges and be proficient in the information systems that support Qtrade Investor's services
• Stay informed about trends and news that could affect markets and clients' investment decisions
• Have a solid understanding of the fundamentals and techniques of securities support services and related services — such as trade settlement procedures, trading desk activities, corporate reorganization issues, credit and trading — and be able to assess individual situations and obtain the necessary authorizations
• Maintain thorough knowledge of all relevant compliance issues as well as applicable policies and procedures of regulatory and governmental bodies
• Identify and report administrative issues and provide recommendations to improve service quality
• Act as the primary client contact for problem and complaint resolution by conducting investigations, recording data, consulting the relevant department and performing appropriate follow-up
• Meet or exceed the department's productivity targets

Investment Representative

Frontend Engineer

• Establish and communicate the technical direction for Front-end software initiatives, ensuring alignment with architectural standards, engineering principles, and business objectives
• Provide leadership with Front-End best practices to teammates through coaching and mentorship
• Lead and mentor engineering teams throughout the development lifecycle, providing guidance on design, implementation, testing, and delivery of software solutions
• Facilitate design reviews and technical planning sessions, ensuring proposed solutions meet performance, scalability, and maintainability goals
• Coordinate with internal partners, including product leaders, designers, and business partners, to clarify requirements, align priorities, and provide timely updates
• Promote cross-team collaboration, sharing knowledge, aligning on shared goals, and contributing to platform-wide initiatives

Front End Technical Lead

• Manage Aviso’s New Accounts and Account Maintenance team for the Correspondent and Institutional Services business unit, ensuring team members perform assigned tasks in accordance with internal procedures and service level agreements.
• Provide direct supervision and ongoing performance management of Operations Services supervisors, who are responsible for the day-to-day management of the team’s compliance with service level agreements.
• Continuously monitor and manage team resources to ensure adequate staffing and coverage.
• Ensure Operations Services team members have the training, support and tools required to perform their duties, including developing and maintaining the skills and knowledge needed to succeed in their roles, as well as the necessary system reports and tools.
• Identify and resolve issues related to escalations, delays, or errors made by the team.
• Ensure proper management of Operations Services shared mailboxes so that accurate, timely responses are provided to partners in a professional, service-oriented manner. This may include leading the development of a process or system to log advisors’ or partners’ requests and to track follow-up.
• Participate in planning and executing enterprise- or service-level projects or initiatives assigned by the Director of Operations Services.

Bilingual Manager, Operations Services, New Accounts

• Responsible for management of Aviso’s New Accounts & Account Maintenance team for the Correspondent & Institutional lines of business, ensuring team members are performing their assigned duties in accordance with internal procedures and service level agreements (SLAs)
• Direct supervision and ongoing performance management of the Operations Supervisors who are in turn responsible for the daily-to-day management of SLA performance by the team
• Ongoing monitoring and management of the team’s resources to ensure appropriate staffing and coverage
• Ensure appropriate training, support and tools are provided to Operations to perform their duties. This pertains not only to developing and maintaining the required skills and knowledge to succeed in their role, but also the system reporting, and tools required to complete their assigned duties
• Identify and resolve trends in escalations, delays or errors by the team
• Ensure appropriate management of the shared Operations inbox(es) so that accurate and timely responses are provided to partners in a professional and service-first manner. This includes leading the development of a process or system to identify and track the advisor/partner queries
• Assist with the planning and execution of corporate and department level projects or initiatives, as assigned by the Director, Operations

Bilingual Operations Manager, New Accounts

Social Media Manager

• Develop and implement a multi-brand social media strategy aligned with business goals and audience needs
• Lead the creation of platform-specific strategies for Meta, TikTok, Reddit, YouTube, LinkedIn and emerging channels
• Build and manage a content calendar that supports campaigns, product launches, and brand storytelling
• Develop engaging, compliant content (posts, videos, reels, shorts, etc.) tailored to each platform and audience
• Collaborate with internal creative teams and external partners to produce high-quality multimedia content
• Ensure content is optimized for performance and aligned with brand tone and visual identity
• Monitor and engage with audiences across platforms to build community and trust
• Identify and collaborate with influencers and creators to extend reach and relevance
• Stay on top of trends, conversations, and sentiment to inform content and engagement strategies
• Foster an active and engaged community by responding to comments, DMs, and mentions with authenticity
• Identify and engage with influencers, fintech writers, and brand ambassadors to expand reach. Build relationships with influencers and partners to encourage user-generated content and mentions
• Monitor social media trends, competitor activity, and emerging platforms to stay ahead
• Track and analyze performance metrics to evaluate effectiveness and inform continuous improvement
• Experiment with new content formats, posting strategies, and advertising tactics to enhance performance; Conduct testing and audience segmentation to refine targeting and messaging
• Deliver regular reports with insights and recommendations to stakeholders
• Partner with compliance, legal, and brand teams to ensure all content meets regulatory and brand standards
• Support integrated marketing campaigns by aligning social media with broader initiatives. Collaborate with marketing teams on paid social campaigns to drive brand awareness, activation and acquisition

Social Media Strategist, Community Manager

Business Intelligence Analyst

• Supporting the month-end and year-end close process including preparation of working papers, journal entries, and associated analyses for specific financial reporting items
• Preparing accounting position papers (mainly in relation to IAS 38, but other areas as well), researching and drafting memos to file
• Maintaining organized, audit ready files with appropriate documentation that are fully referenced and supported
• Preparing various financial reports on a monthly, quarterly, and annual basis
• Supporting the year-end audit process including compilation of financial statements and note disclosures, preparation of audit working papers and reconciliations, and responding to auditors’ queries as appropriate
• Assisting with annual SOC audit and liaising with appropriate departments in the organization and external auditors to facilitate the audit process
• Utilizing Sage Intacct report writer to develop new reports or modify existing reports
• Assisting the Senior Manager, Financial Reporting & Tax with ad-hoc projects

Financial Reporting Analyst

• Provides the vision and directs the daily operations of all application infrastructures that include dev, test, pre-production, and production environments
• Manages production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and other stakeholders
• Responsible for reporting and meeting SLA targets and other key metrics like systems uptime, performance, and response times
• Support the SVP, CIO to assist with budget development, cost control, licensing, resource and asset planning and utilization. Ensure effective alignment with business and IT leaders
• Development of departmental and team goals and ensure departmental plans are aligned with overall IT strategy and corporate goals
• Remain current on industry trends as well as future strategic developments within technology, make recommendations to create revenue, reduce costs or take advantage of business and technical opportunities to operating departments within the company
• Provides input and thought leadership to the overall IT strategy
• Develop and implement technology policies and procedures, including those for disaster recovery, standards, purchasing, and service provisioning
• Administer agreements and negotiate with vendors, outsourcers, and contractors to secure technology products and services. Maintain external relations to ensure the continued successful delivery of technology services
• Direct, develop, manage, and test corporate technology backup and disaster recovery policies, procedures, and standards. Responsible for disaster recovery for all technology systems
• Provide IT related project consultation services to our internal and external customers. Participate in business case preparation for business line managers as required
• Manage relationships with executives and business line managers focused on service level agreements, scope and deliverables of business applications initiatives, ongoing review of business requirements and escalation of service issues
• Direct the research and analysis process conducted by personnel in the evaluation and delivery of new enterprise computing products, services, and technology. Ensure that any new technology integration into company systems meets functional requirements, system compliance, and interface specifications
• Foster and encourage a team environment with the necessary depth of commitment to respond to dynamic and often unpredictable deadlines and priorities

VP, Technology Operations – Support

Financial Crime

• Managing and supporting AML and Fraud staff, including providing support for daily functions:
• Review and monitor daily name screening events against sanctioned & designated individuals, adverse media and politically exposed persons
• Client due diligence reviews
• Transaction monitoring, unusual transaction activity review and investigations
• PEP/HIO investigations
• High risk client monitoring
• Fraud investigations
• Regulatory AML filings
• Providing AML guidance and clarification on requirements to stakeholders
• Managing regulatory requests for information, audits and contact with regulators
• Providing support to Director with AML program enhancements

Manager, AML Compliance

Administration

• Complete reconciliations required internally and by regulatory bodies (CIRO)
• Liaise with appropriate internal and external departments to rectify any outages between the firm and the fund companies
• Gain an understanding of the regulatory requirements that these tasks satisfy
• Ensure all unit exceptions are resolved by reporting deadlines
• Ensure non-financial discrepancies are updated
• Provide support for dealer rep maintenance functions
• Complete all bank reconciliations in relation to Operating and Trust/Client related bank accounts. Review all exceptions and follow up with the banking group and/or the bank providers to resolve in a timely manner
• Ensure Credit Unions complete their bank reconciliations monthly. Follow up directly with the Credit Unions on any outages
• Assist with any inquiries to the team regarding account positions
• Assist with the setup of new reconciliations as products come onboard
• Maintain the procedures manual and continually review the process to find opportunities for ongoing improvements
• Assist with any internal or external audit inquiries in relation to reconciliations

Reconciliations Administrator – Temporary

• Processing new account set up in conjunction with Service Level Agreements and giving consideration when processing top tier Credit Unions
• Provide administrative support/coverage for our fee-based business lines, including ongoing maintenance of accounts in our various fee-based programs and the generation and posting of the monthly fees
• Ensure proper protocol when processing requests, providing clear and concise notes with relevant updated information from internal and external sources
• Uses all pertinent systems (laserfiche, OSM, Dataphile) properly in compliance with company policy and industry regulation
• Ensures accounts are set up correctly as per NAAFs and transactions are coded correctly with tax reporting rules
• Ensures internal manuals are current and updated with changes in company policy, industry regulation and system/ procedure changes
• Communicates with peers and supervisor regarding any issues/ changes that arise to ensure all parties are kept up to date
• Scheduling consistent cross-training to ensure incumbent learns and understands all aspects of the processing functions
• Foster an environment of continuous improvement that leads to idea generation, curiosity, and participation in various initiatives
• Meets or exceed partner & client expectations in day-to-day dealings, demonstrating an understanding of the impact to partners and clients of your work

Enterprise Agile Coach

Director, ACP Operations

Executive Assistant – Divisional Coordinator

Bilingual Investment Representative

Bilingual Investment Representative

Investment Representative

Front End Technical Lead

Bilingual Manager, Operations Services, New Accounts

Bilingual Operations Manager, New Accounts

Social Media Strategist, Community Manager

Financial Reporting Analyst

VP, Technology Operations – Support

Manager, AML Compliance

Reconciliations Administrator – Temporary

New Accounts Administrator