Aviso Wealth

Administration

• Process new accounts in accordance with service level agreements
• Provide administrative support and manage fee-based activities, including ongoing account maintenance within our various fee programs
• Follow request-handling protocols by providing clear, concise notes containing relevant, up-to-date information from internal and external sources
• Ensure documents are complete and accurate and enter and update client data
• Properly use all relevant systems (Laserfiche, OSM, Dataphile) in accordance with company policies and industry regulations
• Ensure accounts are prepared correctly in accordance with Account Opening Forms (AOF) and that transactions are coded according to tax reporting rules
• Update internal manuals to reflect changes to company policies, industry regulations, systems and procedures
• Inform peers and supervisors of any issues or changes
• Regularly organize cross-training to support learning of all aspects of processing functions
• Foster a continuous improvement environment that encourages ideas, curiosity and participation in various initiatives
• Meet or exceed partner and client expectations daily, demonstrating an understanding of the impact of your work on these stakeholders

Administrator – New Accounts

• Administer registered plans and process requests such as plan terminations, de-registrations, special withdrawals, etc.
• Ensure enrollments, contributions and withdrawals comply with the regulatory deadlines specific to RESP, RRSP, TFSA, RRIF, FHSA (CELIAPP), etc.
• Review, process and resolve all registered plan requests within the timeframes prescribed by service level agreements and escalate any issues that require management review and intervention.
• Conduct registered plan audits with the OCRI within internal and regulatory deadlines.
• Work closely with the tax, estates, transfers, new accounts and client account management teams on any updates required for registered plans.
• Actively participate in registered plan committee meetings so fiduciary and regulatory changes are implemented in procedures and manuals, which must be kept up to date.
• Monitor developments in CRA, Revenu Québec, Employment and Social Development Canada (ESDC) and trustee regulation by consulting legislation, press releases and relevant industry bulletins.

Registered Plans Administrator

• Process requested transfers in accordance with service-level agreements
• Monitor the transfers mailbox and collect incoming mail
• Initiate new manual or NELTC transfers, including internal transfers
• Verify the status of initiated transfers and follow up as needed
• Provide operational support for transfers to external institutions
• File completed transfer documents and shred all printed materials
• Review and respond to inquiries regarding transfers
• Assist and backfill other members of the transfers team as required
• Take on special projects or other assignments as requested

Transfer Administrator

Frontend Engineer

• Build and maintain user-facing features using modern frontend frameworks, ensuring accuracy to design and product requirements
• Translate UX/UI designs into responsive, accessible, and high‑quality frontend code.
• Integrate frontend components with backend APIs and services, handling data flows and error states effectively
• Write clean, testable, and maintainable code, including unit and integration tests.
• Diagnose and fix frontend bugs, performance issues, and cross‑browser compatibility problems
• Collaborate daily with product managers, designers, backend engineers, and QA to deliver features on time
• Participate in code reviews to ensure code quality, consistency, and adherence to team standards

Front End Software Engineer, AEM – Temporary

Product Designer

• As the Director of Product Design, you will lead and manage a team of Product Designers, providing them with guidance, coaching, and mentorship to ensure their professional growth and success. You will foster a supportive environment where team members can thrive and develop their skills, ultimately contributing to the overall success of the organization
• Collaboration is critical in this role as your team will work closely with cross-functional teams, including Product Managers, Tech Leads, and Business Partners. Together, you will discover effective solutions and bring them to market, ensuring that the products developed meet the needs of the customers and the business
• True team empowerment is crucial. You will ensure that the team is equipped to determine the best solutions to the problems to be solved, while holding them accountable for delivering valuable outcomes. This involves providing the necessary resources and support to enable the team to succeed
• Your passion will be self-evident. You believe in creating fabulous customer experiences that delight the end user, leveraging your years of knowledge and experience in this field to clearly explain UX concepts to those responsible for delivery quality solutions
• Creating a highly collaborative environment is essential for delivering great products. You will foster a culture built on trust, inclusion, and a genuine desire to deliver exceptional products. This collaborative atmosphere will extend beyond the confines of team members, as we work closely with our business partners to remain aligned in our priorities and focused on achieving the business objectives. As a mentor, your role ensures business objectives are clear and that our experiences reinforce the value we need to deliver in alignment with customer desirability
• You will also play a key role in evangelizing digital experience design both within the team and throughout the organization. By creating excitement and alignment around human centred design, you will ensure that everyone is working towards the same goals, using experimentation to help us fail forward quickly
• With many product teams operating simultaneously, coordination and communication is critical. This role will help ensure that product plans can be validated with customer feedback, using observation and insights to continually evolve and exceed business & user expectations
• You will be responsible for ensuring that the team delivers desirable products. This involves setting clear expectations, providing regular feedback, and measuring success based on clear customer insights. By holding the team accountable (via a KPI framework) and celebrating their successes, you will drive continuous improvement and ensure the long-term success of all delivery squads

Director, Product Design

Call Center Representative

• Cultivate a team of customer service experience Investment Representative superstars
• Help to ensure that people know the importance of their roles, and how that effort is measured and supports the goals of the organization
• Coach and develop the team through regular discussions with a balanced scorecard approach using tools such as KPI’s, company values, quality monitoring, Voice of the Customer (VoC) and peer feedback to provide a well-rounded view of one’s overall performance
• Champion a continuous improvement service philosophy. Sets the standard to always have World Class customer service and challenges your team and peers to live up to the standard, thereby increasing our Voice of the Employee (VoE) and Voice of the Customer (VoC) results
• Create an empowering culture through knowledge sharing, procedure documentation and finding efficiencies to enable IRs to do their job better
• Work with Trade Control to reach out to clients who encounter issues or who escalate
• Ensure top quartile delivery of service to Premier/Investor Plus clients and ongoing expansion of that client base
• Conduct service quality and trade accuracy review
• Recognize and motivate your team to maintain high level of engagement and deliver on the brand promise
• Monitor and analyze all trade issues to recommend risk mitigation protocols, from a client experience perspective
• Find scalability opportunities for rep and client activity in processes and procedures

Manager, Trading – QTrade Contact Center

QA Engineer

• Lead and mentor a team of QA Associates, providing guidance, coaching, and development opportunities to ensure exceptional performance
• Analyze and report on key performance indicators (KPIs) such as CSAT and QA Scores, making recommendations for improvement
• Develop and implement quality standards, processes, and procedures to ensure alignment with our customer service experience strategy leading to unparalleled customer satisfaction
• Partner and collaborate with other departments including Operations, Compliance, Privacy, Workforce Management, etc., to identify areas for improvement, implement changes that enhance customer satisfaction, and reduce complaints
• Treat our Customer Service Officers and Investment Representatives as your “customers” ensuring they are supported, respected, communicated to and included in all of our quality activities
• Drive customer experience initiatives across all channels and mediums, focusing on customer-centric culture, empathy, ownership, and customer loyalty.
• Help us create the gold seal standard in customer service and challenge others both in the Service Centre and in the broader organization to live up to the standard
• Champion the service philosophy in everything you do and every meeting you are in

Customer Service QA Manager

Backend Engineer

• Establish and communicate the technical direction for software initiatives, ensuring alignment with architectural standards, engineering principles, and business objectives
• Lead and mentor engineering teams throughout the development lifecycle, providing guidance on design, implementation, testing, and delivery of software solutions
• Facilitate design reviews and technical planning sessions, ensuring proposed solutions meet performance, scalability, and maintainability goals
• Identify and resolve complex technical challenges, proactively managing risks and implementing mitigation strategies to ensure project success
• Coordinate with internal partners, including product leaders, designers, and business partners, to clarify requirements, align priorities, and provide timely updates
• Ensure codebase integrity and maintain high standards of code quality, enforcing best practices in version control, testing, and documentation
• Champion a culture of continuous improvement, encouraging experimentation, innovation, and adoption of modern development tools and practices
• Promote cross-team collaboration, sharing knowledge, aligning on shared goals, and contributing to platform-wide initiatives
• Support people leaders in the career development of team members, offering coaching, feedback, and growth opportunities to foster technical and professional advancement

Lead Software Engineer, .Net

• Process transfer in requests according to service level agreements
• Monitor the transfers mailbox and collect incoming mail
• Initiate new manual or ATON transfers in and transfers out
• Track status and follow-up on initiated transfers
• Provide operational support for transfers to external institutions
• File completed transfer documents and shred all printed documents
• Review and respond to transfers in inquiries
• Assist / cover others in the Transfers Department as needed
• Handle special projects or other assignments as requested

Transfers Administrator

• Administer registered plans and process requests such as deregistrations, de-registrations, de-allocations, specialized withdrawals, etc.
• Ensure that enrollments, contributions and withdrawals meet the regulatory deadlines specific to RESP (REEE), RRSP (REER), TFSA (CELI), RRIF (FRR), FHSA (CELIAPP), etc.
• Review, process and settle all registered plan requests within the timeframes prescribed by service level agreements and escalate any issues that require management review and intervention.
• Conduct registered plan audits with OCRI within internal and regulatory deadlines.
• Work closely with the tax, estates, transfers, new accounts and account management teams to implement any necessary registered plan updates.
• Actively participate in registered plan committee meetings to ensure fiduciary and regulatory changes are applied in procedures and manuals and kept up to date.
• Monitor regulatory developments at the CRA, Revenu Québec, Employment and Social Development Canada and trustee regulations by consulting legislation, press releases and relevant industry bulletins.

Administrator, Registered Plans

• Provision, modify, and revoke user access across enterprise systems, applications, and platforms based on approved requests
• Administer user access provisioning, de-provisioning, and role-based access controls (RBAC) across systems and applications
• Support periodic user access reviews and attestations (privileged and non-privileged access)
• Maintain and enforce access management policies, standards, and procedures
• Monitor and audit access logs and user activity to ensure compliance with internal and external regulations
• Maintain audit-ready documentation and evidence for access requests and approvals
• Collaborate with IT, HR, and business units to ensure timely and accurate access changes
• Participate in access reviews, certifications, and remediation activities
• Manage escalations for high-priority or high-profile access requests
• Troubleshoot access-related issues and provide support to end-users
• Assist in the implementation of automation and self-service capabilities for access requests
• Meet defined SLAs and operational KPIs for access fulfillment
• Document processes and maintain access control documentation
• Stay current with industry trends and best practices in identity and access management (IAM)

System Access Administrator – Dataphile

Product Manager

• Draft product briefs that define objectives, strategies, and expected results
• Leverage data to make informed decisions about the product's direction to align with business goals
• Engage with stakeholders during visioning and concept development of the product, ensuring their input is considered, their expectations are managed, progress is reported, and concerns are addressed
• Perform discovery on relevant topics to gather information for requirements, initiating or advancing analysis efforts to inform product decisions
• Assess and prioritize stories, epics, and themes to align the team's work with the product strategy
• Manage the product backlog, plan iterations, and elaborate on user stories to provide the development team with clear and actionable tasks
• Take responsibility for the delivery of new features and updates, managing dependencies, mitigating risks, and ensuring the development team understands items in the backlog
• Implement user-centric decision making by balancing user needs, IT constraints, and relationships with external partners to prioritize activities that maximize user value
• Look for ways to continuously improve the product and enhance the customer’s experience through user feedback, performance data, and industry trends

Product Owner

Financial Planning and Analysis

• Lead the annual budgeting/forecasting process with the assigned line(s) of business and update forecasts on a quarterly basis for executives/Board
• Lead and provide strategic finance support, including business casing, pricing analyses and other financial models, for Asset Management
• Join the Asset Management Executive Committee and contribute to the business’ strategic direction
• Act as a key partner to executives, business leaders and their teams, including regularly educating them via presentations and other means, on financial performance, drivers and opportunities
• Oversee and manage all FP&A line of business executive/board reporting, including ongoing reporting improvements
• Collaborate and support leaders across a variety of departments, including Product, Investment Management, Sales, Compliance, Legal etc.
• Analyze complex financial information to provide accurate and timely financial reports/recommendations to support strategic and tactical decisions
• Regularly uncover opportunities to drive efficiencies/savings, including support for various contract renegotiations
• Write monthly and quarterly commentaries for executive/board reports
• Create ad hoc financial models to support departments across Aviso, as required
• Work with the Strategy & Innovation team and executives on ad hoc M&A opportunities as well as one-off/custom board reports
• Demonstrate leadership within the FP&A team through mentoring and educating analysts to support team growth and succession planning

Director, Strategic Finance

• Build and maintain user-facing features using modern frontend frameworks, ensuring accuracy to design and product requirements
• Translate UX/UI designs into responsive, accessible, and high‑quality frontend code
• Integrate frontend components with backend APIs and services, handling data flows and error states effectively
• Write clean, testable, and maintainable code, including unit and integration tests
• Diagnose and fix frontend bugs, performance issues, and cross‑browser compatibility problems
• Collaborate daily with product managers, designers, backend engineers, and QA to deliver features on time
• Participate in code reviews to ensure code quality, consistency, and adherence to team standards

Frontend Software Engineer

Scrum Master

• Provide coaching, training, mentoring, impediment management, and leadership to facilitate collaboration, development consistency, and value delivery across the enterprise portfolio of programs, teams and departments resulting in demonstrable results
• Foster a culture of innovation, collaboration and team empowerment aligned
• Contribute to safe environment for healthy conflict and meaningful collaboration and provide the team with a platform for continuous improvements and raising blockers early
• Provide educational support to the organization on Customer-Centric Agile principles, practices and any Agile techniques to enable delivery predictability and innovation.
• Proactively analyze and make recommendations for improvements to Enterprise Delivery patterns
• Establish and monitor metrics to measure the effectiveness of the coaching and training in the journey of agile adoption of the delivery teams
• Implement and monitor metrics to gauge enterprise and program efficiency and effectiveness. Drive the learning and improvement cycle to identify and resolve causes of delay and propose recommendations towards a sustainable operating model
• Help the organization develop and incorporate agile practices into existing dashboards, metrics and reporting to manage portfolio level risks, track KPIs and outcomes, and meet the reporting needs of key stakeholders