Aviso Wealth

Sales Operations Manager

• Own and support the sales planning and performance lifecycle, including target setting support, achievement‑to‑plan management, and inputs into forecasting and capacity planning
• Evaluate and manage pipeline health, velocity, and quality, including coverage ratios, stage progression, conversion rates, deal hygiene, and risk identification
• Translate sales strategy into clear activity and execution models that align day‑to‑day sales activity with pipeline generation, deal progression, and revenue outcomes
• Design, maintain, and continuously improve sales performance and pipeline dashboards/heat maps, delivering actionable insights on progress, gaps, risks, and opportunities
• Partner with sales leaders to identify coaching and performance improvement opportunities based on pipeline behavior, deal execution, and performance trends
• Lead sales onboarding, training, and ongoing capability development, including playbooks, frameworks, and best practices focused on execution excellence and pipeline discipline
• Own the sales technology roadmap, acting as the business owner for CRM, sales enablement tools, pipeline management, reporting platforms, and workflow optimization
• Serve as the central representative and voice of Sales for innovation initiatives, workshops, pilots, and cross‑functional programs, consolidating feedback and ensuring sales priorities are clearly represented

Sales Enablement Lead

Administration

• Accurately and efficiently process transfers in accordance with company policies and procedures, and review and approve staff journals
• Review and process month-end reconciliations within deadline
• Ensure proper protocol when delaying requests, and be concise when updating tracking systems with relevant information from internal and external sources
• Use pertinent systems in compliance with company policy and industry regulations (e.g., laserfiche, OSM, Dataphile, ATON)
• Communicate with peers and Supervisor to ensure they are kept up to date on any issues/changes that arise from daily activity
• Ensure internal manuals are current by updating any changes in company policy, industry regulation and system/procedure changes
• Act as a department resource, providing coaching and mentoring to staff and coverage for the team and Supervisor
• Act as a project lead on department projects and represent the team on larger projects
• Understand the impact to internal and external partners and clients, researching and promptly resolving escalated issues
• Provide quality customer service, consistently meeting or exceeding partner and client expectations in day-to-day dealings
• Exercise sound judgment when balancing the needs of our partners against the needs of the business when handling issues, changing procedures, etc.
• Foster an environment of continuous improvement that leads to idea generation, curiosity, and participation in various initiatives

Senior Transfers Administrator – Temporary

General

• Foster a culture of continuous improvement where team members prioritize the customer and identify ways to enhance the service we provide to our partners and clients
• Collaborate with colleagues to identify efficiency gains across business areas, supporting efforts to make Aviso an exceptional workplace and the ideal partner for our partners and clients
• Support Service Centre team members across all our offices and provide individual coaching
• Work with other supervisors to ensure service quality reviews, coordinate task sharing with team members in other offices, and strengthen team spirit within the Service Centre
• Partner with Relationship Management, Operations, Compliance, and IT teams to ensure an exceptional service experience for partners and clients at all times
• Regularly conduct service quality reviews for team members and provide ongoing constructive support that helps improve their skills and the quality of their service
• Ensure team members regularly monitor their KPIs, use issue-tracking applications, and meet performance and quality objectives
• Manage staffing according to break schedules, vacations, and holidays, ensuring adequate coverage at all times
• Ensure team members receive adequate training on new products, processes, and policies prior to rollout
• Monitor email and call queues to maintain service levels
• Act as the primary point of contact for day-to-day Service Centre support, escalations, and issues, and manage escalations as they arise
• Contribute to the Service Centre operational plan
• Serve as a subject-matter expert representing the Service Centre on cross-departmental projects and supporting Service Centre initiatives

Supervisor, Customer Solutions

• Process new accounts in accordance with service level agreements
• Provide administrative support and ensure coverage of our fee-based lines of business, including ongoing account management in our various fee-based programs
• Ensure compliance with protocol when processing applications, by providing clear and concise notes with relevant and up-to-date information from internal and external sources
• Ensure documents are in good order and input/update client data
• Properly use all relevant systems (Laserfiche, OSM, Dataphile) in accordance with company policies and industry regulations
• Ensure that accounts are properly prepared in accordance with the NAAFs and that transactions are coded correctly according to tax reporting rules
• Ensure that internal manuals are updated and updated based on changes in company policies, industry regulations, and systems or procedures
• Communicate with peers and the supervisor about any issues or changes that arise to ensure that all parties are informed
• Conduct regular cross training to fulfill the learning of all aspects of the processing functions
• Foster an environment of continuous improvement that sparks idea generation, curiosity and participation in various initiatives
• Meet or exceed partner and customer expectations in day-to-day relationships, demonstrating an understanding of the impact your work has on partners and customers

Bilingual New Accounts Administrator

• Traiter les nouveaux comptes conformément aux ententes de niveau de service
• Fournir un soutien administratif et assurer la prise en charge des activités à honoraires, y compris la gestion continue des comptes dans nos différents programmes à honoraires
• Respecter le protocole de traitement des demandes en fournissant des notes claires et concises contenant des informations pertinentes et actualisées provenant de sources internes et externes
• S’assurer que les documents sont complets et exacts et saisir et mettre à jour les données de la clientèle
• Utiliser adéquatement tous les systèmes pertinents (Laserfiche, OSM, Dataphile) conformément aux politiques de l’entreprise et à la réglementation sectorielle
• S’assurer que les comptes sont bien préparés conformément aux formulaires d’ouverture de compte (« FOC ») et que les transactions sont codées selon les règles de déclaration fiscale
• Mettre les manuels internes à jour en fonction des modifications apportées aux politiques de l’entreprise, à la réglementation sectorielle et aux systèmes et procédures
• Informer les pairs et le superviseur ou la superviseure de tout problème ou changement
• Organiser régulièrement des formations transversales afin de favoriser l’apprentissage de tous les aspects des fonctions de traitement
• Favoriser un environnement d’amélioration continue permettant de stimuler les idées, la curiosité et la participation à diverses initiatives.
• Respecter, voire surpasser les attentes des partenaires et de la clientèle au quotidien, démontrant une compréhension de l’incidence de votre travail sur ces parties

Administrateur, Nouveaux Comptes

Compliance

• Perform approval of new accounts and material changes to existing accounts
• Perform Tier 1 daily and monthly reviews of advisor trading activity
• Deal with compliance issues as identified, through to resolution and/or appropriate escalation
• Key day-to-day contact for advisors regarding compliance related matters
• Follow up with advisors on missing documentation
• Act as back-up during absence of other Branch Compliance Managers and compliance staff
• Support advisors with ongoing compliance education and training
• Assist with compliance projects and initiatives as needed
• Conduct branch visits at partner locations as required

Branch Compliance Manager

• Providing support to tax administrators on complex issues and escalations that require QI, FATCA, CRS, 1042-S and 1099 tax reporting expertise
• Providing support to the New Accounts Department as needed with respect to QI/FATCA and CRS documentation and coding
• Assist in auditing regulatory reporting as it relates to QI, FATCA, CRS, 1042-S and 1099 prior to submission
• Annual assistance and auditing of CRS and FATCA XML reporting accuracy by assisting in annual report testing and CRA schema updates
• Participating in mock audit sample reviews to ensure accurate application of US withholding tax against valid client documentation
• Active participant in Year End Info Sessions hosted by Broadridge
• Ensure and actively share all trustee and government regulatory requirements and knowledge
• Identifies process improvements, implements, and updates departmental procedures and manuals and actively shares updates with the rest of the team and management to ensure all are aware of procedural updates
• Proactively driving a culture of collaboration and teamwork as a team member and provides coverage if the primary or secondary back-ups are not available
• Updates client documentation status on Dataphile as per regulatory requirements
• Transformational change – Actively participate in building a new team to support Aviso Tax Compliance goals/milestones including helping to establish new processes and procedures according to regulatory requirements and supporting policy and procedure rollouts to other OPs teams and the business
• Participating in and support the implementation of new onboarding applications/tools by influencing business requirements, participating in workshops, and completing user testing
• Participating in periodic IRS and CRA audits by compiling and providing historical documentation and reports to auditors, reviewing results and solutions and working with potential consultants on resolving issues identified during audits
• Support ongoing projects

Tax Compliance Officer

Affiliate Manager

• La personne titulaire est responsable de la planification stratégique et de la réalisation des activités liées à la gestion du patrimoine de la Caisse populaire Alliance.
• Elle mobilise une équipe de professionnels et contribue à son développement.
• Cette équipe se distingue par ses compétences en gestion privée, en planification financière, en approche portefeuille, en produits de valeurs mobilières, en financement et en stratégies de placement.
• Elle agit également comme personne-ressource en développement des affaires pour l’ensemble des dossiers touchant l’épargne et l’investissement.
• Sous la direction de la vice-présidence expérience membres, la direction gestion du patrimoine supervise et dirige l’équipe de gestion des avoirs de la Caisse.
• Elle offre un soutien constant à tous les centres de services dans ce domaine.
• Diriger l’ensemble des activités liées au développement, au déploiement et à l’encadrement de la gestion des avoirs, lesquelles peuvent entraîner des répercussions importantes sur la rentabilité des opérations;
• Soutenir la vice-présidence expérience membres dans l’élaboration, la mise en œuvre et le suivi du plan stratégique et du plan d’affaires annuel de la Caisse;
• Préparer et planifier la répartition des tâches en collaboration avec le secteur des ressources humaines;
• Établir les objectifs de rendement et effectuer les suivis appropriés afin d’assurer leur atteinte selon les priorités stratégiques annuelles de la Caisse;
• Embaucher et encadrer le personnel sous sa direction;
• Mettre en application les plans d’action découlant du plan d’affaires annuel;
• Orienter, superviser, mobiliser et développer une équipe généralement composée de conseillers en produits spécialisés en GDA, de conseillers en conformité GDA, de directions en gestion des avoirs, de planificateurs financiers, de conseillers en gestion des avoirs et d’agents de services financiers affectés à la vente d’une gamme de produits et services spécialisés en gestion du patrimoine;
• Élaborer des stratégies de développement des affaires (techniques de vente et de sollicitation) et ainsi assurer la croissance et la rentabilité du secteur des avoirs de la Caisse, en plus d’atteindre les objectifs établis;
• Analyser les produits offerts (rentabilité et pertinence) afin de développer un plan de vente et l’approche membre;
• S’assurer d’une offre de services complète et intégrée pour les membres desservis par ses équipes, en mettant à profit les services offerts par la Caisse et ses centres de services;
• Assurer la conformité en valeurs mobilières et mobiliser l’agent de conformité dans le cadre de la vente de ces produits;
• Assurer la qualité des services ainsi que la proactivité du personnel dans la réponse aux besoins des membres, tout en effectuant le suivi de leur satisfaction;
• Assurer l’efficience et l’amélioration continue de l’ensemble des processus du secteur;
• Maintenir des partenariats d’affaires (internes et externes) en fonction des besoins de la Caisse dans une perspective d’équilibre entre la satisfaction des membres, la rentabilité et le niveau de risque;
• Assurer la liaison avec les partenaires externes;
• Se tenir informé de l’environnement concurrentiel qui l’entoure et des pratiques des entreprises les plus performantes;
• Collaborer avec l’équipe de marketing dans la création de campagnes promotionnelles efficaces et originales;
• Être responsable du développement continu de ses propres compétences et de la connaissance de son champ d’activité;
• Mettre en place des pratiques favorisant la gestion des talents et de la performance;
• Favoriser un bon esprit d’équipe, autoriser les congés ainsi que traiter et résoudre les situations conflictuelles.

Direction gestion du patrimoine – Partner

Financial Planning and Analysis

• Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and services in an efficient, compliant, courteous, and professional manner
• Support our clients by managing the order flow for online trading from our self-directed clients
• Act as the primary contact with the client with respect to the resolution of problems and complaints by initiating an investigation, recording details, referring to the relevant department and conducting appropriate follow-up
• Keep current with market trends and news items which may affect markets and impact client’s investment decisions
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures

Investment Representative

Customer Support

• Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
• Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
• Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures

Bilingual Customer Service Representative

Product Designer

• Collaborating closely with your primary delivery team
• Building relationships with business leads and stakeholders
• Understanding user needs and data analysis
• Defining and designing user experience
• Researching and validating requirements with users and stakeholders
• Prototyping and testing solutions for iterative design
• Documenting reusable patterns leveraging design system
• Advocating for user-centered practice within the organization
• Communicating design vision with Product Managers and Technical Leads

Bilingual Investment Representative

Bilingual

• Respond to inquiries about Qtrade Investor products and services by phone or email in an efficient, compliant, courteous and professional manner
• Accept orders for transmission, carefully calculating commissions and conversion fees and performing any other relevant calculations quickly and accurately
• Before executing a client’s order, obtain all necessary authorizations, remain aware of any special conditions and liaise with the appropriate department as required
• Facilitate the account documentation process by discussing requirements with the client and ensuring the appropriate forms are completed
• Maintain in-depth knowledge of the operations and conventions of relevant stock and options exchanges and be proficient with the information systems that support Qtrade Investor services
• Stay informed of trends and news that may affect the markets and clients’ investment decisions
• Have a solid understanding of the fundamentals and techniques of securities support services and related functions—such as trade settlement procedures, back-office securities activities, share reorganization issues, margin and trading—and be able to assess individual situations and obtain required authorizations
• Maintain thorough knowledge of all relevant compliance matters as well as applicable regulatory and government policies and procedures
• Identify and report administrative issues and provide recommendations to improve service quality
• Act as the primary client contact for resolving issues and complaints by conducting investigations, recording data, consulting the appropriate department and following up as needed
• Meet or exceed departmental productivity targets

Investment Representative, Bilingual

• Maintaining relationships with prospective and existing Direct Investing partners, clients, and internal stakeholders to support business development, onboarding, and ongoing engagement
• Supporting the execution of business processes by understanding partner and client needs, coordinating tailored follow-ups, and helping advance opportunities through the pipeline
• Developing and executing client-facing and partner-facing communications, including outreach materials, updates and coordinated messaging
• Planning and coordinating client and partner events/meetings, including logistics, invitations, follow-ups and post-event reporting
• Scheduling and managing large group meetings, including strategic client meetings, for the Strategic Partnerships and High Priority Client teams
• Supporting Relationship Directors on partner onboarding requests and escalations
• Collaborating closely with sales leadership and other functional partners (e.g marketing) to improve go-to-market execution, partner engagement, and results
• Supporting sales prospecting efforts by identifying, researching and qualifying new opportunities