Aviso Wealth

Compliance

• New Account and material change approvals for Portfolio Manager firms and Institutional Accounts
• Monitor for Manipulative and Deceptive trading activities and other securities regulations violations, including but not limited to Universal Market Integrity Rules (UMIR)
• Lead or assist with compliance projects and initiatives
• Assist in the preparation of the business/new accounts/compliance monthly meeting
• Reviews, annual certifications, and compliance manual updates
• Implement, amend and enhance policies and procedures
• Liaise with Introducing Broker and Portfolio Manager firms on compliance matters and issues, working towards resolutions
• Provide day-to-day compliance support to the business line in onboarding new or potential clients offering solutions in a collaborative manner

Compliance Officer, Correspondent and Institutional

Support Engineer

• Manage and own delivery of application in collaboration with Aviso Business Units
• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
• Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
• Manage day to day issues from Aviso Business Units with respect to the Applications
• Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
• Responsible for managing all configuration changes for the Application
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
• Facilitate communication between technology teams and other departments on issue status and resolution
• Provide Overnight or weekend support for the applications on a rotational basis

Application Support Analyst

Engineer

• Document current-state processes and understand applicable stakeholder requirements
• Engineer and enhance future‑state business process designs across SOCON to standardize user/ customer experience, improve efficiency, consistency, and enable scalability
• Maintain the process hierarchy and apply established process management standards and methodologies to ensure alignment with business governance
• Translate validated business requirements into implementation‑ready process design artifacts that support operational execution
• Measure and validate process health and feasibility through effective collaboration with stakeholders across various functional groups
• Support process automation and system migration initiatives by ensuring processes are clearly defined, structured, and ready for implementation
• Provide structured process design inputs to support downstream Standard Operating Procedure (SOP) development, without owning SOP authorship or document control

Process Engineer

Customer Support

• Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
• Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
• Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures

Customer Service Representative, Temporary

Administration

• Process new accounts in accordance with service level agreements
• Provide administrative support and ensure coverage of our fee-based lines of business, including ongoing account management in our various fee-based programs
• Ensure compliance with protocol when processing applications, by providing clear and concise notes with relevant and up-to-date information from internal and external sources
• Ensure documents are in good order and input/update client data
• Properly use all relevant systems (Laserfiche, OSM, Dataphile) in accordance with company policies and industry regulations
• Ensure that accounts are properly prepared in accordance with the NAAFs and that transactions are coded correctly according to tax reporting rules
• Ensure that internal manuals are updated and updated based on changes in company policies, industry regulations, and systems or procedures
• Communicate with peers and the supervisor about any issues or changes that arise to ensure that all parties are informed
• Conducts regular cross training to fulfill the learning of all aspects of the processing functions
• Foster an environment of continuous improvement that sparks idea generation, curiosity and participation in various initiatives
• Meet or exceed partner and customer expectations in day-to-day relationships, demonstrating an understanding of the impact your work has on partners and customers

Bilingual New Accounts Administrator – Temporary

Systems Engineer

• Design, develop, maintain, and optimize custom employee data reports, calculated fields, dashboards, and discovery boards within Workday and related tools
• Partner with cross-functional stakeholders to understand reporting requirements and translate business needs into customized technical reporting solutions and actionable insights
• Act as the first point of contact for all HR reporting inquiries and ad-hoc reporting requests, providing data analysis to guide strategic HR decisions
• Deliver and maintain enterprise-wide self-service dashboards and scheduled reporting
• Monitor and improve reporting processes, identifying opportunities for automation and efficiency to elevate data analytics
• Support audit activities by conducting data validation to ensure data accuracy, integrity, and consistency across all HR systems
• Create and utilize EIBs to support mass data updates, ensuring data quality
• Support basic configuration activities, including maintaining business processes, validation rules, conditions, and alerts
• Maintain documentation of reporting processes, data definitions, and report catalogues
• Stay current with Workday updates and industry best practices to continuously improve reporting/analytics knowledge and capabilities
• Support HR Systems team with requests and maintenance on a day-to-day basis and for special projects

HR Reporting & Systems Analyst

Events

• Lead and manage reoccurring webinars from building workback schedules, registration landing pages, platform layout, to preparing speakers and stakeholders, execution, and reporting
• Provide comprehensive administrative support to all corporate events, including invoicing, maintaining spreadsheets, coordinating meetings, organizing documentation, and data analysis
• Accurately manage and update records of registrants, attendees, and client engagement as per assigned project’s goals and objectives
• Draft event communication pieces in collaboration with the Communications team, including invitations, landing page copy, and survey questions
• Build and test event registration forms and event-related mobile apps.
• Conduct thorough research and present proposals on specific components of a program such as awards, gifting, venues, or restaurants
• Manage and triage inquiries in the Events Inbox
• Play a key role in onsite and at virtual events as required for live dates, representing the Events Team in an authentic and professional manner
• Assist in post-event evaluation, survey results collation, and reporting on other events as required

Events Coordinator – Temporary

• Administrer des régimes enregistrés et traiter des demandes telles que des désinscriptions, des désimmobilisations, des retraits spécialisés, etc.
• Veiller à ce que les inscriptions, les cotisations et les retraits respectent les délais réglementaires propres aux REEE, aux REER, aux CELI, aux FRR, aux CELIAPP, etc.
• Examiner, traiter et régler toutes les demandes relatives aux régimes enregistrés dans les délais prescrits par les ententes de niveau de service et escalader tout problème qui exige un examen et une intervention de la direction
• Réaliser les audits des régimes enregistrés auprès de l’OCRI dans les délais internes et réglementaires
• Travailler en étroite collaboration avec les équipes responsables de la fiscalité, des successions, des transferts, des nouveaux comptes et de la gestion des comptes clients pour toute mise à jour nécessaire aux régimes enregistrés
• Participer activement aux réunions du comité du régime enregistré afin que les changements fiduciaires et réglementaires soient appliqués dans les procédures et les manuels, qui devront être à jour
• Suivre l’évolution de la réglementation de l’ARC, de Revenu Québec, d’Emploi et Développement social Canada et de la réglementation sur les fiduciaires en consultant la législation, les communiqués de presse et les bulletins d’information sectoriels appropriés

Administrateur – Régimes Enregistrés

• **What your day looks like:**
• - Ensure daily settlement totals match the central depository
• - Maintain daily settlement reports, and request money movement for transaction settlement
• - Monitor rejections for trades and transactions, identify any issues and correct them on the system or advise the Credit Union of the corrections required
• - Process GIC purchases, settlements, reconciliations and maturities
• - Process Pool fund trades and settlements within specified SLAs
• - Review and complete financial and non-financial adjustments
• - Review requests for completeness and accuracy, communicating with internal and partner staff to verify and confirm details if necessary
• - Communicating with Mutual Fund Companies via Letter of Indemnity, email, or phone call, to correct and resolve issues
• - Respond to faxes received from Fund Companies and Credit Unions in a timely manner
• - Respond to queries from other Aviso departments in a timely manner
• - Support external and internal partners using the most efficient processing methods and recommending solutions for timely and accurate issue resolution

Bilingual Trade Services Administrator, Temporary

• **À quoi ressemble votre journée:**
• - Traiter les transferts demandés selon les ententes de niveau de service
• - Surveiller la boîte aux lettres des transferts et recueillir le courrier entrant
• - Lancer de nouveaux transferts manuels ou NELTC, y compris des transferts internes
• - Vérifier l’état des virements lancés et en assurer le suivi
• - Fournir un soutien opérationnel aux transferts vers des institutions externes
• - Classer les documents des transferts terminés et déchiqueter tous les documents imprimés
• - Examiner les demandes de renseignements au sujet des transferts et y répondre
• - Assister et remplacer d’autres personnes dans l’équipe des transferts, au besoin
• - Prendre en charge des projets spéciaux ou d’autres mandats, selon ce qui est demandé

Administrateur de transferts, temporaire

• Process transfer in requests according to service level agreements
• Monitor the transfers mailbox and collect incoming mail
• Initiate new manual or ATON transfers in and transfers out, including internal transfers
• Track status and follow-up on initiated transfers
• Provide operational support for transfers to external institutions
• File completed transfer documents and shred all printed documents
• Review and respond to transfers in inquiries
• Assist / cover others in the Transfers Department as needed
• Handle special projects or other assignments as requested

Bilingual Transfers Administrator – Temporary

• Provide, modify and revoke user access across company systems, applications and platforms based on approved requests.
• Administer access provisioning, deprovisioning and role-based access controls across systems and applications.
• Maintain and implement access management policies, standards and procedures.
• Support periodic user access reviews and attestations (privileged and non-privileged access).
• Monitor and audit access logs and user activity to ensure compliance with internal and external regulations.
• Keep audit-ready documentation and evidence for access requests and approvals.
• Collaborate with IT, HR and business units to ensure accurate and timely access changes.
• Escalate high-priority or high-visibility access requests to senior levels as required.
• Meet defined service level agreements and operational key performance indicators for access management.
• Troubleshoot access issues and provide user support.
• Contribute to continuous improvement of IAM processes, workflows and documentation.
• Support implementation of automation and self-service capabilities for access requests.
• Document processes and maintain up-to-date access control documentation.
• Stay current with industry trends and best practices in Identity and Access Management (IAM).

Bilingual System Access Administrator

Bilingual

• Veiller à ce que l’administration des régimes enregistrés respecte les échéances de l’entente sur les niveaux de service, comme les configurations de paiement des FRR, les mises à jour et les exécutions, les rapports de placements non admissibles, les désenregistrements, les paiements de REEE/REEI, les mises à jour théoriques, les rapports mensuels à la SCEE/PCEI, le rapprochement des rapports d’erreurs des REEE/REEI, le déblocage de fonds, les retraits spécialisés de régimes enregistrés (FRR, FRV, REER, RERI, etc.) et le versement du produit à la clientèle.
• Adopter un leadership positif en obtenant le respect du personnel, des pairs et des parties prenantes.
• S’assurer que les membres du personnel reçoivent une formation et un perfectionnement appropriés en temps opportun.
• Encadrer le personnel pour accroître le rendement tout en augmentant/maintenant l’engagement des membres du personnel et l’avancement professionnel, et soutenir l’intégration des nouvelles recrues.
• Réviser et approuver tous les journaux publiés dans les comptes enregistrés et non enregistrés dans le cadre d’un transfert interne.
• Être le point de contact pour les fiduciaires de l’OCRCVM et de l’ACFM et veiller à ce que toutes les mises à jour des fiduciaires soient appliquées aux procédures et aux manuels actuels.
• Remplir les rapports de fiduciaire en produisant et en présentant des rapports pour les fiduciaires de l’OCRCVM et de l’ACFM.
• S’assurer que les mises à jour réglementaires découlant de l’ARC, de l’OCRCVM, de l’ACFM, des fiduciaires et du budget fédéral sont mises en œuvre.
• S’assurer que tous les rapports sont remplis par les équipes dans le cadre des ententes sur les niveaux de service et transmettre tout problème à un niveau supérieur.
• Participer activement aux comités fiscaux de l’ACCVM.
• Distribuer les bulletins de l’ARC, de RQ, du PCEE et du PCEI à l’équipe en cas d’incidence sur les procédures relatives aux régimes enregistrés.
• Agir à titre de point de contact pour le PCEE, le PCEI, RQ, l’ARC et tous les autres organismes d’audit externes.
• Travailler en étroite collaboration avec nos fournisseurs de système et maintenir de bonnes relations de travail à l’échelle d’Aviso.
• Surveiller les ajustements et les règlements de successions liés aux régimes enregistrés, et vérifier et approuver toutes les opérations irrégulières ou inhabituelles.
• Déterminer les aspects à améliorer sur le plan opérationnel et systématique, et élaborer et mettre en œuvre les recommandations.

Superviseure ou superviseur bilingue, Régimes enregistrés

• Ensure all Registered Plan Administration meets SLA deadlines, such as RIF Payment Set-Ups, Updates and Runs, Non-Qualified Reporting, De-registrations, RESP/RDSP Payments, Notional updates, Monthly Reporting to CESG/CDSP, Reconciliation of RESP/RDSP error reports, Unlocking, Specialized withdrawals from Registered Plans (RIF, LIF, RSP, LRSP etc.) and providing proceeds to the client
• Set positive leadership tone through gaining respect of staff, peers and stakeholders
• Ensure staff members receive timely and appropriate training and development
• Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees
• Review and approval of all journals posted to Registered and Non-Registered Accounts as part of an internal transfer
• Be the IIROC and MFDA Trustee point of contact and responsible for ensuring all trustee updates are applied to current procedures and manuals
• Complete Trustee reporting by generating and filing reports for IIROC and MFDA trustees
• Ensure regulatory updates that arise from CRA, IIROC, MFDA, trustees and federal budget changes are implemented
• Ensure all reporting is completed by the teams within SLAs and escalate any issues
• Actively participate in IIAC Tax Committees
• Distribute CRA/RQ/CESP/CDSP bulletins to the team as it impacts Reg Plans procedures
• Point of Contact for CESP/CDSP, RQ, CRA and all other external auditors
• Work closely with our system vendors and maintain good working relationships across Aviso
• Monitors adjustments and estates with registered plans and verifies and approves all irregular or unusual transactions
• Identifies areas of operational and systematic improvements and develops and implements recommendations

Bilingual Supervisor, Registered Plans

Backend Engineer

• Establish and communicate the technical direction for software initiatives, ensuring alignment with architectural standards, engineering principles, and business objectives
• Lead and mentor engineering teams throughout the development lifecycle, providing guidance on design, implementation, testing, and delivery of software solutions
• Facilitate design reviews and technical planning sessions, ensuring proposed solutions meet performance, scalability, and maintainability goals
• Identify and resolve complex technical challenges, proactively managing risks and implementing mitigation strategies to ensure project success
• Coordinate with internal partners, including product leaders, designers, and business partners, to clarify requirements, align priorities, and provide timely updates
• Ensure codebase integrity and maintain high standards of code quality, enforcing best practices in version control, testing, and documentation
• Champion a culture of continuous improvement, encouraging experimentation, innovation, and adoption of modern development tools and practices
• Promote cross-team collaboration, sharing knowledge, aligning on shared goals, and contributing to platform-wide initiatives
• Support people leaders in the career development of team members, offering coaching, feedback, and growth opportunities to foster technical and professional advancement