Aviso Wealth

• **What your day looks like:**
• - *Duties and Regulatory Responsibilities*
• - Ensure scheduled tax audits are processed and completed within deadlines
• - Ensure any transaction corrections are corrected and completed before tax production
• - Ensure all tax related requests received are addressed and completed within SLA deadlines
• - Responsible for Tax Slip Production and submission of files to DOXIM
• - Reviews all vendor portals before their deadlines to ensure all instructions are correct and current
• - Escalates any tax related issues that require management review and intervention
• - Stay current on both CRA, and IRS Qualified Intermediary/FATCA rules/CRS rules and regulations through the review of legislation, press releases, and industry information bulletins
• - Prepare and/or review year-end tax reporting forms for Plan and Non-Plan client accounts
• - Monitor CRA, MRQ, IRS, CIRO (formerly MFDA and IIROC) websites regularly for tax changes and share the information with the team and update the procedures manual accordingly
• - Gather information for the internal and external auditors
• - Provide support and service for proper Client Reporting
• *Audits and Risk Control*
• - Review current process of monthly tax audits of tax reporting
• - Performs data validation checking tax reports against accounts in our internal system
• - Identify outstanding items and resolve these in a timely manner
• - Proactively identify and implement process improvements
• - Research and promptly resolve escalated issues
• - Ensure all discrepancies in clients accounts are escalated to the processing area to be address in a timely manner
• *Tax Reconciliation and Remittance*
• - Performs tax remittances to CRA, MRQ and IRS and balancing of the tax internal control accounts vs CRA, MRQ and IRS remittance accounts
• - Process weekly/monthly withholding tax remittances to CRA, MRQ and IRS within deadline
• - Ensure accurate and timely charging and remittance of non-resident and back-up withholding taxes as required by regulation for both resident and non-resident clients
• *Document Maintenance*
• - Maintain and document departmental procedures
• - Recommend and implement procedures to streamline workflow

Bilingual Tax Administrator

Administration

• Set up and match trades on CDS or Arrow within industry standards
• Matching confirmations of trades done with other institutions
• Interaction with sales representatives to resolve unmatched or unprocessed trades
• Ensure all trades are processed and settled within the required time frame
• Balance and correct any outages in the day-to-day processing using the various reports received from the CDS and Dataphile systems
• Interact with Brokerage Firms and Custodians to correct or confirm trades done or not matched
• Maintaining, updating and tracking the failed trades and reasons for fails
• Balance monthly statements from external sources
• Follow the policy and procedures manual for the settlements team
• Responsible for the tracking and maintaining of files relating to daily settlements and storage of such records
• Other duties as assigned and help others when needed

Settlements Administrator

• Ensure daily settlement totals match the central depository
• Maintain daily settlement reports, and request money movement for transaction settlement
• Monitor rejections for trades and transactions, identify any issues and correct them on the system or advise the Credit Union of the corrections required
• Process GIC purchases, settlements, reconciliations and maturities
• Process Pool fund trades and settlements within specified SLAs
• Review and complete financial and non-financial adjustments
• Review requests for completeness and accuracy, communicating with internal and partner staff to verify and confirm details if necessary
• Communicating with Mutual Fund Companies via Letter of Indemnity, email, or phone call, to correct and resolve issues
• Respond to faxes received from Fund Companies and Credit Unions in a timely manner
• Respond to queries from other Aviso departments in a timely manner
• Support external and internal partners using the most efficient processing methods and recommending solutions for timely and accurate issue resolution

Trade Services Administrator – Temporary

Learning and Development

• **What your day looks like:**
• - Apply adult learning and UX principles to design and build eLearning modules (storyboards, scripts, interactions, knowledge checks) and supporting digital assets (job aids, videos, simulations), ensuring a consistent learner experience across English and French
• - Partner with SMEs and stakeholders to confirm learning goals and performance outcomes, then manage review cycles and iterations (SME, legal/compliance where needed), publishing content and tracking updates/versions
• - Ensure quality and accessibility standards (e.g., WCAG), including bilingual (EN/FR) localization readiness, audio/script alignment, functional testing across devices/browsers
• - Other duties as requested

Bilingual Consultant, Learning & Development – Temporary

• Process requested transfers in accordance with service level agreements
• Monitor the transfers mailbox and collect incoming mail
• Initiate new manual or NELTC transfers, including internal transfers
• Verify the status of initiated transfers and follow up as required
• Provide operational support for transfers to external institutions
• File documents for completed transfers and shred all printed documents
• Review transfer inquiries and respond to requests
• Assist and back up other members of the transfers team as needed
• Take on special projects or other assignments as requested

Administrator, Transfers

Content Writer

• Plan, write, edit, and publish digital-first content that supports Asset Management go-to-market plans (e.g., product launches, campaigns, seasonal themes, advisor programs)
• Create short- and long-form content across owned channels (e.g., web pages, email, social posts, landing pages) and support paid/partner placements with copy aligned to channel best practices
• Write for AEO/GEO and SEO by structuring content for discoverability, clarity, and direct answers (e.g., FAQs, snippet-ready copy, headings, schema-aware formats as guided by digital team standards)
• Partner with Product Marketing, Content Marketing, Digital, Compliance/Legal, and Product (squad) teammates to develop content that is accurate, compliant, and customer centric
• Operate within a squad environment: participate in working sessions, manage a content backlog, estimate effort, and deliver iteratively within sprint timelines
• Translate asset management concepts (e.g., performance, risk, portfolio construction, active/passive, fund positioning, asset allocation, fees, distribution) into plain-language, benefit-led stories for target audiences (advisors, intermediaries, investors)
• Ensure adherence to brand voice, style guidelines, accessibility, and regulatory requirements
• Contribute to continuous improvement by documenting repeatable processes, templates, and playbooks for content production and optimization

Content Writer, Asset Management

Compliance

• New Account and material change approvals for Portfolio Manager firms and Institutional Accounts
• Monitor for Manipulative and Deceptive trading activities and other securities regulations violations, including but not limited to Universal Market Integrity Rules (UMIR)
• Lead or assist with compliance projects and initiatives
• Assist in the preparation of the business/new accounts/compliance monthly meeting
• Reviews, annual certifications, and compliance manual updates
• Implement, amend and enhance policies and procedures
• Liaise with Introducing Broker and Portfolio Manager firms on compliance matters and issues, working towards resolutions
• Provide day-to-day compliance support to the business line in onboarding new or potential clients offering solutions in a collaborative manner

Compliance Officer, Correspondent and Institutional

Support Engineer

• Manage and own delivery of application in collaboration with Aviso Business Units
• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
• Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
• Manage day to day issues from Aviso Business Units with respect to the Applications
• Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
• Responsible for managing all configuration changes for the Application
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
• Facilitate communication between technology teams and other departments on issue status and resolution
• Provide Overnight or weekend support for the applications on a rotational basis

Application Support Analyst

Engineer

• Document current-state processes and understand applicable stakeholder requirements
• Engineer and enhance future‑state business process designs across SOCON to standardize user/ customer experience, improve efficiency, consistency, and enable scalability
• Maintain the process hierarchy and apply established process management standards and methodologies to ensure alignment with business governance
• Translate validated business requirements into implementation‑ready process design artifacts that support operational execution
• Measure and validate process health and feasibility through effective collaboration with stakeholders across various functional groups
• Support process automation and system migration initiatives by ensuring processes are clearly defined, structured, and ready for implementation
• Provide structured process design inputs to support downstream Standard Operating Procedure (SOP) development, without owning SOP authorship or document control

Process Engineer

Customer Support

• Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
• Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
• Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures

Customer Service Representative, Temporary

• Process new accounts in accordance with service level agreements
• Provide administrative support and ensure coverage of our fee-based lines of business, including ongoing account management in our various fee-based programs
• Ensure compliance with protocol when processing applications, by providing clear and concise notes with relevant and up-to-date information from internal and external sources
• Ensure documents are in good order and input/update client data
• Properly use all relevant systems (Laserfiche, OSM, Dataphile) in accordance with company policies and industry regulations
• Ensure that accounts are properly prepared in accordance with the NAAFs and that transactions are coded correctly according to tax reporting rules
• Ensure that internal manuals are updated and updated based on changes in company policies, industry regulations, and systems or procedures
• Communicate with peers and the supervisor about any issues or changes that arise to ensure that all parties are informed
• Conducts regular cross training to fulfill the learning of all aspects of the processing functions
• Foster an environment of continuous improvement that sparks idea generation, curiosity and participation in various initiatives
• Meet or exceed partner and customer expectations in day-to-day relationships, demonstrating an understanding of the impact your work has on partners and customers

Bilingual New Accounts Administrator – Temporary

Systems Engineer

• Design, develop, maintain, and optimize custom employee data reports, calculated fields, dashboards, and discovery boards within Workday and related tools
• Partner with cross-functional stakeholders to understand reporting requirements and translate business needs into customized technical reporting solutions and actionable insights
• Act as the first point of contact for all HR reporting inquiries and ad-hoc reporting requests, providing data analysis to guide strategic HR decisions
• Deliver and maintain enterprise-wide self-service dashboards and scheduled reporting
• Monitor and improve reporting processes, identifying opportunities for automation and efficiency to elevate data analytics
• Support audit activities by conducting data validation to ensure data accuracy, integrity, and consistency across all HR systems
• Create and utilize EIBs to support mass data updates, ensuring data quality
• Support basic configuration activities, including maintaining business processes, validation rules, conditions, and alerts
• Maintain documentation of reporting processes, data definitions, and report catalogues
• Stay current with Workday updates and industry best practices to continuously improve reporting/analytics knowledge and capabilities
• Support HR Systems team with requests and maintenance on a day-to-day basis and for special projects