AT&T

Manager

• Take the lead at the center of where it all happens – our retail stores.
• Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment, and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches.
• Help to meet and exceed sales objectives.
• Ensure that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Provide best in class paid training that will set you up for leadership success.
• Coach a team of retail sales consultants to ensure they meet sales and service goals.

Retail Store Manager

• Oversee store operations and manage a team
• Partner with a store manager for daily operations
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure extraordinary customer experience with products and services
• Perform outreach and promotional activities as needed
• Participate in paid training for leadership success
• Coach retail sales consultants to meet sales and service goals

Assistant Store Manager

Account Executive

• Create meaningful connections with every customer
• Use a consultative sales approach guiding customers
• Work a flexible schedule between 9am-9pm including weekends
• Participate in community events, filling online orders, and making outbound calls to customers

Retail Sales Consultant

Software Engineer

• Implementing the ServiceNow application to include, at a minimum, the ServiceNow IT Service Management suite and the platform.
• Designing, programming, testing and debugging ServiceNow and applicable scripts.
• Perform capacity planning, system tuning, problem analysis and hardware/software upgrades.
• Develop administrative policies, documentation, and procedures to ensure that ServiceNow is properly maintained and operated.
• Perform testing and establish system acceptance criteria on new or current hardware and software.
• Build service requests from customer requirements, request items, and tasks.
• Determine training needs and develop ServiceNow based guidelines tailored to the work environment.
• Build client profiles and system configurations for software distribution equipment.
• Respond to system alerts and engage in troubleshooting and problem resolution.
• Use workflows to manage data flows from customers to support teams.
• Use scripting tools to process automation and perform integration.
• Import and export data across various enterprise applications.
• Perform system and integration testing with sample and live data.
• Monitor the health and status of ServiceNow and applicable scripts.
• Work with IT managers to generate views and reports as needed.
• Analyze user requirements and current procedures to improve system capabilities.
• Install software releases and maintains data confidentiality, integrity, and availability.
• Consult with clients, hardware and software vendors, users, system administrators, and engineers.
• Provide technical support for development, test, and production environments.

Applications Developer – Government

Network Engineer

• Perform network design and engineering support services for the ATIP Program IT architecture.
• Solve complex Network issues.
• Engineer, design, implement network solutions including LANs/WANs/Site-to-site, VPNs/Point-to-point/point to multipoint.
• Serve as network systems engineer overseeing servers, storage and backup systems.
• Troubleshoot port security issues, VLAN issues, and network outages.
• Control network management activities, data flows, and firewall rules
• Build network topologies to deliver content from specific providers to users
• Answer technical questions; recommend and implement approved course of action
• Design, implement or maintain networks for LAN and WAN systems
• Provide engineering designs, and plans for installation, integration, testing, upgrade, analysis, and maintenance/expansion of the network environment
• Prepare network engineering documentation ranging from requirements, conceptual planning, research and development efforts, complete system construction, to customization of existing network configurations and assist in communicating current operational status of networks
• Assist in investigating, evaluating, and proposing new network systems and upgrades/modifications to existing resources that would increase capabilities, efficiency, reliability, and cost savings.
• Assist in developing plans for integrating network systems to include implementation schedule, costing, and resource requirements
• Perform network engineering studies on communication paths for deployed systems.
• Perform studies to determine requirements for bandwidth, data throughput, security, and reliability
• Maintain technical manuals and standard operating procedures
• Develop/implement network communications paths for remote data sources

Principal Network Engineer – Government

Events

• Oversee all aspects of event planning, coordination, and facilitation to ensure seamless operations and high-quality experiences.
• Establish and maintain relationships with local communities, HOAs, and internal teams to ensure cohesive event delivery and effective on-site sales support.
• Conduct market research to identify target audiences and tailor events to maximize impact and engagement.
• Manage event budgets and establish and monitor key performance indicators (KPIs) to assess event success.
• Attend events to oversee sales activity and provide on-site coaching and education to both consumers and sales partners.

Senior Specialist – Sales Event Lead

• Create meaningful connections with every customer
• Use a consultative sales approach guiding customers through their options
• Be a part of the community through events, filling online orders, and making outbound calls
• Work a schedule between 9am-9pm including weekends
• Stay current with evolving tech and customer needs

Security Engineer

• Administer and maintain Linux-based operating systems and virtualization platforms, such as Red Hat, CentOS, Ubuntu, VMware, KVM, QEMU/KVM, and Hyper-V.
• Support Windows server and workstation environments, including standalone systems and enterprise-wide deployments.
• Provide multi-platform support for OEM appliances and VMware-based Windows and Linux virtual appliances.
• Mentor junior and mid-level team members on installation procedures, operational best practices, and security-focused administration.
• Install, configure, operate, and maintain security and analysis tools such as Trellix, SentinelOne, Nessus, Splunk.
• Perform system patching, vulnerability remediation, and hardening activities for systems and networks.
• Deliver Tier 1 through Tier 3 technical support and collaborate with Tier 2 support teams as needed.
• Produce and maintain operational and technical documentation, including OPS policies/instructions, CONOPS, SECOPS, and system build documents.
• Assist with the implementation, integration, and rollout of new IT solutions and technologies.
• Provide technical support for security compliance efforts and system accreditation processes.

Senior Security Engineer – Government

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• Work independently to deliver personalized sales interactions at scheduled appointments.
• Close deals by offering hands-on demos, Wi-Fi assessments, tech delivery, and issue resolutions.
• Connect with existing customers daily with scheduled appointments provided by AT&T.
• Use strong negotiation and communication skills to achieve sales goals.

Field Sales Representative

• Take the lead at the center of where it all happens – our retail stores.
• Help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches to help meet and exceed sales objectives, ensuring that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Participate in best in class paid training that will set you up for leadership success.
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Assistant Retail Store Manager

• Create meaningful connections with every customer, with your personalized sales expertise.
• Use a consultative sales approach guiding customers through their options.
• Be a part of the community through events, filling online orders and making outbound calls to existing and potential customers.
• Work a schedule between 9am-9pm, including weekends.

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home
• Connect with existing customers daily
• Use strong negotiation and communication skills to close sales
• Offer hands-on demos, Wi-Fi assessments, tech delivery, and issue resolutions
• Participate in coaching, mentoring, and ongoing learning opportunities

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• Connect with existing customers daily and engage with warm prospects.
• Deliver personalized sales interactions at scheduled appointments provided to you.
• Close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions.

• Oversee all aspects involved in the daily operation of a retail store.
• Manage and develop a team to ensure AT&T customers experience best-in-class services, entertainment, and technology.
• Handle merchandising and product launches.
• Meet and exceed sales objectives to provide customers with an extraordinary experience with products and services.
• Offer best-in-class paid training to set up leadership success and coaching for retail sales consultants.

Call Center Representative

• Oversee daily operations ensuring the center meets and exceeds performance metrics (service levels, quality, customer satisfaction, efficiency, etc.).
• Drive continuous improvement initiatives in process, technology, and workflow to optimize productivity and customer experience.
• Develop and implement business plans, budgets, and resource allocation strategies.
• Foster an inclusive, engaging, and high-performance culture aligned with organizational values.
• Champion employee engagement and recognition programs, ensuring a positive work environment.
• Create a positive relationship with union leadership that enables the business to meet customer needs while creating a positive environment for our employees.
• Ensure compliance with collective bargaining agreements and labor laws.
• Collaborate with Labor Relations and Human Resources to address grievances, negotiations, and workplace issues.
• Lead, coach, and develop a team of managers, supervisors, and support staff to achieve operational excellence.
• Implement succession planning, talent development, and performance management strategies.
• Drive accountability through clear communication of expectations and regular feedback.
• Own all aspects of the customer journey within the contact center.
• Analyze customer feedback and implement initiatives to improve satisfaction and loyalty.
• Ensure all regulatory and company compliance requirements are met (privacy, security, labor laws, etc.).
• Identify, assess, and mitigate risks related to operations, people, and technology.
• Build strong relationships with internal and external stakeholders, including executive leadership, peer departments, vendors, and the union.
• Represent the call center in cross-functional projects and organizational initiatives.

Retail Store Manager

Assistant Store Manager

Retail Sales Consultant

Applications Developer – Government

Principal Network Engineer – Government

Senior Specialist – Sales Event Lead

Retail Sales Consultant

Senior Security Engineer – Government

Field Sales Representative

Assistant Retail Store Manager

Retail Sales Consultant

Field Sales Representative

Field Sales Representative

Retail Store Manager

Director – Call Center General Manager