Ashby

Product Marketing

• We are looking for an experienced HR Business Partner (HRBP) to play a key role in supporting Ashby’s next phase of growth.
• You will collaborate closely with functional teams to provide proactive guidance across critical areas that drive our success.
• Fostering employee development, cultivating a high-performance culture, and ensuring competitive and equitable compensation structures should all be equally as important to you.
• As an HRBP, you will translate business objectives into a people strategy that aligns with Ashby’s long-term goals.
• You’ll serve as a trusted strategic advisor to leaders, helping to align people ops strategies with overall business goals while also diving into the details to ensure our processes and procedures run smoothly.
• You'll be able to seamlessly transition between strategic projects and administrative tasks, offering support to the team wherever needed.

HR Business Partner, GTM

Program Manager

• Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets.
• Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it.
• Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today.
• Translate complex Ashby workflows into clear, practical, outcome-oriented education.
• Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time.
• Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences.
• Help us explore adjacent formats when useful.

Customer Education Program Manager

Manager

• This is a unique opportunity to take ownership of a region. As our third regional manager in the Americas, you won’t just be managing a team. You’ll be building and shaping how Support operates as we scale.
• You will partner with other Support leaders and operations to develop and implement effective Support strategies, monitor key performance indicators, and resolve escalated customer issues.
• You will collaborate closely with Product, Engineering, and the broader Customer Success Teams to address customer needs, maintain support documentation, and uplevel the customer experience.
• You will stay current with industry trends to continuously improve support processes, foster a positive team environment, and drive professional growth and development within the support team.

Support Manager – Americas

Systems Engineer

• Own the day-to-day health of our core GTM platforms.
• Manage configuration, user permissions, custom objects, and workflow automation across our CRM stack.
• Maintain clean data flows across our GTM toolset ( including intent data, conversation intelligence, and sales engagement platforms).
• Enforce standards for data quality, deduplication, and field taxonomy.
• Be the go-to technical partner for frontline GTM teams.
• Help evaluate new GTM tech and AI tools as our needs evolve.

GTM Systems Analyst

Customer Success Manager

• Collaborate closely with Customer Success Leadership and cross-functional teams
• Create and curate learning paths, playbooks, and frameworks
• Own onboarding for Customer Success Managers and Implementation Specialists
• Manage enablement systems and make resources easy to access
• Measure effectiveness of enablement programs and link to business outcomes

Customer Success Enablement Manager

Solutions Engineer

• Lead and grow a high-performing Enterprise SE Team
• Hire, onboard, and develop Solutions Engineers
• Coach SEs on enterprise-specific skills
• Create a culture of ownership and continuous improvement
• Partner with Enterprise sales leadership to align on pipeline and priorities
• Oversee demos, POCs, trials, security reviews, and RFPs
• Refine and evolve the enterprise SE motion
• Identify patterns from the field for product feedback

Enterprise Solutions Engineering Manager

• Lead and grow a high-performing SE team
• Drive excellence in mid-market deal execution
• Support building scalable systems, processes & enablement

Mid-Market Solutions Engineering Manager

• Lead and coach a team of CSMs who partner with customers across adoption, optimization, and ongoing success
• Uplevel team performance through 1:1 coaching, skill development, and strong operational rigor
• Drive scalable approaches to customer success, helping the team translate what’s working into repeatable best practices across a large portfolio
• Partner closely with Implementation, Support, and cross-functional teams to ensure a seamless customer experience across the lifecycle
• Be a key voice in evolving how we deliver consistent, high-quality experiences at scale

Account Executive

• You will help us win Mid-Market accounts in Eastern and Central time zones by managing the full sales cycle from pipeline generation through to closed-won.
• In this role, you'll primarily focus on new logo acquisition, while also covering a smaller number of existing business accounts for expansion and upsell.
• Our emphasis is on your raw ability to excel in the areas listed below and your appetite for continuous growth & improvement.
• We’re a documentation first, async friendly team that values precision and autonomy.

Mid-Market Account Executive – Americas, East

• Act as a trusted advisor to help prospective customers understand *how* to successfully implement Ashby
• Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
• Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
• Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
• Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencing
• Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
• Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches
• Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership.
• Refine how and when services are introduced and scoped within the sales cycle
• Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services

Engagement Manager

• Lead and coach a team of Startup CSMs who serve customers across onboarding and enablement to deliver great outcomes
• Foster team growth through 1:1s, skill-building, and thoughtful feedback
• Support team operations and quality assurance for our shared inbox, live customer engagements, and project work
• Scale our programmatic success model across the customer journey while maintaining empathy and precision in each customer touchpoint
• Collaborate cross-functionally to evolve how Ashby supports its startup customers
• Represent the Startup CS perspective in internal planning around resourcing, tooling, and product roadmap

Manager, Startup Customer Success

Events

• Plan and execute highly curated, one-of-a-kind events in AMER designed to deepen relationships with customers and prospects and reflect Ashby’s brand values. Examples include private suites, dinners, happy hours, experiential events, and creative brand moments tailored to specific audiences.
• Foster meaningful relationships with customers and prospects to establish a strong, globally connected network that supports future growth and collaboration.
• Coordinate cross-functionally with Marketing, Demand Generation, Sales, and Design to ensure brand consistency, messaging alignment, and seamless attendee experiences.
• Design and document playbooks that allow Ashby to scale activations efficiently and maintain brand excellence in every market.
• Create and maintain detailed documentation, including event briefs, timelines, run-of-shows, staffing and travel plans, and post-event debriefs.
• Serve as the on-site event lead, managing setup, run-of-show, and teardown, while ensuring a polished and professional presence.
• Track performance metrics such as attendance, NPS, pipeline influence, engagement, and ROI to inform future event decisions.

Senior Field Marketing Event Manager

Accounting Manager

• Implementing and owning the software capitalization process, including policy development, journal entries, and reconciliations
• Building and owning the commissions capitalization process, including journal entries, reporting, and reconciliations
• Owning stock-based compensation and equity accounting, including journal entries, reconciliations, and disclosure support
• Owning payroll-related journal entries and reconciliations
• Assisting with allocation calculations and journal entries, including overhead, customer support, and depreciation
• Supporting accounting for unique and complex transactions as they arise
• Supporting public company readiness initiatives, including internal control implementation, financial reporting, and close process improvements
• Working directly with external auditors on assigned areas
• Supporting the broader accounting team and take on ad hoc projects as needed

Senior Accounting Manager

Mechanical Engineer

• Work on challenging design problems and improve others' designs by expanding and enhancing the in-house design system.
• Consult on bespoke design work needed by Product Engineers.
• Redesign mobile web apps and implement design systems based on customer feedback.
• Build flexible and composable components in the design system.
• Improve information hierarchy and scannability of candidate assessments for better recruiter experience.

Junior Design Engineer

• Lead and coach a team of CSMs who serve as the primary point of contact for customers post-onboarding and throughout the partnership
• Uplevel team performance through 1:1 coaching, skill development, and operational rigor
• Drive process optimization across the customer journey — with a particular focus on adoption and optimization
• Advocate for the CSM team cross-functionally across Product, Support, Sales, RevOps, and Contract Management
• Balance building scalable process with delivering the bespoke experiences our most complex customers expect
• Be a key voice in evolving how we deliver consistent, high-quality outcomes for our Enterprise customers