Customer Success Enablement Manager

Ashby

Customer Success Enablement Manager ensuring CSMs have skills and resources at Ashby. Collaborates on onboarding, engagement excellence, and retention strategies.

Posted 7/9/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success enablement strategies, focusing on the creation and management of learning paths and resources. Proven ability to measure program effectiveness and align initiatives with business outcomes.

Highest-signal resume keywords

Customer Success ExperienceEnablement StrategiesLearning Management Systems (LMS)Program Effectiveness MeasurementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective PartnershipCollaboration

Tools & Technologies

Enablement SystemsLearning Management Systems (LMS)

Industry Keywords

Customer SuccessOnboardingLearning PathsPlaybooksFrameworks

About the role

Key responsibilities & impact

Collaborate closely with Customer Success Leadership and cross-functional teams
Create and curate learning paths, playbooks, and frameworks
Own onboarding for Customer Success Managers and Implementation Specialists
Manage enablement systems and make resources easy to access
Measure effectiveness of enablement programs and link to business outcomes

Requirements

What you’ll need

Experience in Customer Success or related fields
Strong understanding of enablement strategies and principles
Ability to partner effectively with CS leaders
Familiarity with learning management systems (LMS) and tools
Proven ability to measure program effectiveness and iterate based on data

Benefits

Comp & perks

Competitive compensation, including equity
10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget with more expensive items covered with manager approval