Ashby

General Counsel

• Partner with Ashby’s Product Team and individual Product Managers to provide proactive legal advice on new products and features, particularly those involving AI and candidate data, addressing areas such as privacy, PII handling, transparency, bias mitigation, and anti-discrimination/equal opportunity.
• Own privacy compliance, including global DPA playbooks, privacy policy updates, and working with our DSAR team to streamline responses to data subject requests.
• Respond to customer security and compliance questionnaires, and develop scalable processes to handle volume.
• Contribute to the creation of customer-facing compliance documentation, FAQs, and GTM materials in partnership with product, security and marketing.
• Partner closely with the Ashby Security team to respond to any security incidents, including drafting relevant security related communications.
• Provide proactive advice by staying up to date on relevant industry regulations and developments, particularly in the regulation of the use of AI in the hiring process across our key regions and privacy law developments e.g., GDPR, EU AI Act, and U.S. federal and state AI/privacy laws.
• Advise on data practices, data retention, and cross-border data transfers.
• Support vendor due diligence and negotiations on privacy and compliance terms.
• Work on a wide range of legal matters as they arise or are proactively identified, including IP, employment, global expansion and fundraising.
• Help shape the legal function’s operations and structure as Ashby continues to grow, including identifying opportunities for innovation through technology.

Legal Counsel – Product, Privacy

• Review, draft, and negotiate customer NDAs, MSAs, Order Forms, and DPAs with a focus on speed, commercial pragmatism and scalability.
• Be a responsive, reliable partner to the sales team and other internal stakeholders - someone they want to work with, not around.
• Support the scalability of commercial contracting at Ashby through the development of contract playbooks, fallback positions, and developing material to enable our sales team with items such as negotiation guidance.
• Partner closely with security, IT and our product teams to ensure prospect and customer questionnaires are responded to accurately, promptly and develop scalable solutions.
• Review and negotiate vendor agreements in partnership with business owners and relevant cross-functional stakeholders and meet SLAs.
• Own and improve legal operations through new workflows, technology and tools relevant to contract workflows, such as CLM, and CPQ tools, and enabling GTM teams. You should be excited about the opportunities that AI and new tools bring to the legal industry with proven experience driving adoption internally.
• Contribute to other in-house legal work as required including legal operations, employment matters, IP, corporate governance, and drafting both internal guidance materials to enable teams and external publications to educate and engage our customers and community.
• Work with external counsel as required.
• Flag issues and escalate appropriately; know when to pull me in.

Commercial Counsel

Customer Success Manager

• As a member of our Customer Success team, you will help us continue to grow our High Touch Customer Success function. In this role, you'll implement, train, and support the adoption of Ashby with customers across the region, partnering closely with a talented group of four CSMs on the EMEA High Touch team.
• You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

Customer Success Manager – EMEA

Product Marketing

• Own the long-term vision for Ashby’s GTM tech stack.
• Evaluate, procure, and implement tools that solve for today’s bottlenecks.
• Own and manage the core revenue technology stack across CRM, marketing automation platforms, and analytics tools.
• Ensure data quality and consistency across systems.
• Lead and mentor a lean team of systems experts.
• Act as the primary bridge between RevOps and Finance, Data/Analytics, and Engineering.
• Proactively identify technical debt within our revenue stack and streamline workflows.
• Design and streamline operational workflows using automation.

Manager, GTM Systems – Tools

Sales

• Be accountable for the revenue results of the segment. Understand the primary revenue drivers for the segment, focus your team's energy on high-impact activities, and partner with Marketing on pipeline generating initiatives.
• Provide consistent coaching to enable all sales reps to achieve their full potential. Identify themes for improvement with individuals and at the team level. Help reps grow in their sales career.
• Make high quality hires in lock step with market demand. We believe that smaller, high caliber teams can achieve remarkable results.
• Reporting to our Head of Americas Sales and having a significant impact in defining our go-to-market strategy for the SMB segment.

Sales Manager – Startups

• Be accountable for the revenue results of the segment. Understand the primary revenue drivers for the segment, focus your team's energy on high-impact activities, and partner with Marketing on pipeline generating initiatives.
• Provide consistent coaching to enable all sales reps to achieve their full potential. Identify themes for improvement with individuals and at the team level. Help reps grow in their sales career.
• Make high quality hires in lock step with market demand. In general we believe that smaller, high caliber teams can achieve remarkable results.

Sales Manager, Mid-Market – Americas

IT Support

• Own and triage customer issues from ingest through to resolution, whether that’s a one-time fix or a full project including org-wide changes.
• Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world.
• Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters.

Senior IT Engineer

Performance Marketing

• Lead and grow the demand generation function, including hiring, developing, and setting clear expectations for a high-performing team.
• Own Ashby’s growth strategy as we scale our sales-led motion and introduce a PLG motion, this will include a healthy balance of scaling already sophisticated ABM, Outbound, OOH, automation motions, while building out our AEO, Paid, and other areas required to build a holistic demand gen motion.
• Build scalable programs across the US and EMEA, balancing global consistency with regional nuance.
• Partner deeply with Product, PMM, and Content to reduce funnel friction end-to-end: discovery, education, conversion, onboarding, lifecycle nudges, and retention moments.
• Work closely with RevOps and Partnerships on ICP definition, TAM analysis, list building, enrichment, and ecosystem-driven growth.

Head of Demand Generation

Security Engineer

• I’m seeking a knowledgeable, collaborative, and creative leader to scale our security program and build out our security team.
• This leader will report directly to me.
• You’ll inherit a competent security program and scale this program through our next phase of high growth.
• This includes building the Security team from scratch (which means you’ll be a hands-on security generalist to start).
• By the end of the year, you’ll have defined our security strategy and roadmap, and added people (1-3 individuals), processes, and automation to scale yourself out of routine work.
• Collaborate with other departments to solve interesting security challenges concerning sensitive information and PII.
• Lead and grow a culture of security awareness among over 250 people today and more than 500 people by the end of the year.

Head of Security

Controller

• Owning the end-to-end accounting function, building on an established foundation to further strengthen accuracy, speed, and scalability across the organization.
• Leading the monthly, quarterly, and annual close with a focus on consistency, rigor, and continuous improvement.
• Ensuring precise financial reporting in accordance with US GAAP, including oversight of complex areas such as revenue recognition, stock-based compensation, and technical accounting.
• Enhancing audit readiness, serving as the primary owner of external audits and strengthening internal controls and documentation.
• Partnering with cross-functional leaders to ensure the chart of accounts, reporting structure, and accounting policies continue to evolve with the business.
• Overseeing and optimizing execution across cash management, accounts payable, accounts receivable, billing, taxes, statutory compliance, and eventually payroll.
• Driving thoughtful improvements to accounting systems, workflows, and automation to support scale and reduce manual tasks.
• Partnering with external accounting firms to oversee international subsidiary accounting, review local statutory results, and ensure accurate consolidation into the US parent.

Content Manager

• Reimagine Ashby’s customer case study strategy, end to end.
• You’ll lead a full reinvention of how Ashby tells customer stories across video, written formats, and emerging creative mediums.
• Elevate our core case studies (like those on ashbyhq.com/customers) by showcasing both best practices in modern recruiting and the measurable, real-world impact of the product.
• Rethink written customer case studies and narratives, pushing toward richer storytelling, deeper operational detail, and clearer distribution strategies across channels (owned, earned, sales and CS, paid, community).
• Develop inventive, culturally resonant formats, from a Hot Ones-style series to recruiter karaoke to narrative mini-docs, designed to entertain, educate, and spark community pride while helping buyers understand real considerations in choosing an ATS and showcasing our amazing customers.
• In partnership with Customer Success, build and run Ashby’s customer advocacy & reference program.
• You’ll architect the infrastructure that turns organic goodwill into a sustainable, ethical, and scalable program.
• In partnership with Customer Success, establish clear systems for tracking advocacy contributions across content, product feedback, event participation, and references.
• Build mechanisms for thanking customers meaningfully and responsibly, always ensuring objectivity and never crossing ethical boundaries.
• Develop a structured, respectful reference process that protects customer time while enabling Sales and Marketing to tap into the incredible strength of our user base.
• Capture and amplify organic love from the community.

Content Lead, Customer Advocacy

• Operationalize CS Strategy: Develop and refine processes, tools, and workflows to scale Customer Success operations. This includes customer segmentation, onboarding workflows, lifecycle mapping, and playbook development.
• Analyze Business Dynamics: Partner with internal stakeholders on reporting & analysis of metrics such as NRR, GRR, churn, product adoption, health score, and customer sentiment. Use these insights to provide early warnings and refine CS strategies.
• Optimize the Customer Journey: Enhance the end-to-end customer journey, ensuring smooth transitions across all post-sales touch points from onboarding through support and renewal.
• Support Strategic Planning: Collaborate with Finance and CS leadership on planning cycles, including headcount planning, capacity modeling, and quota setting. Provide relevant historical data for informed decision making.
• Drive Process Improvements: Identify inefficiencies and implement improvements to CS workflows, customer onboarding, account transitions, and renewal processes. Implement & deploy KPIs to measure performance against strategic initiatives.
• Optimize CS Systems: Define the business requirements to improve Customer Success efficiency, efficacy, and scalability. Partner with RevOps teammates to implement changes to tools (CRM, health scoring platforms, etc)
• Collaborate Cross-functionally: Ensure alignment with Sales, Product, and other teams to align resources with customer needs and forecasted growth.
• Support Change Management: Lead the roll-out and adoption of new processes or workflows to the CS team. Partner with Enablement on larger scale change programs.

Strategy & Operations, Customer Success

• Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment.
• In this role, you’ll partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value.
• You’ll help shape how we support a diverse set of enterprise customers, from high-growth teams to public companies.
• Ashby is powerful and highly configurable, requiring depth of understanding. You’ll develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.