Ashby

Full-stack Engineer

• Build and lead a high-impact team.
• Define the roadmap, write specs, ship prototypes, and scale winning tactics to shrink iteration cycles.
• Own and evolve the core revenue technology stack (CRM, marketing automation, data warehouse).
• Design scalable data architecture that supports every layer above it.
• Deploy unique data points (signals) into automated outreach, meeting prep, and expansion nudges.
• Design and orchestrate AI agents that automate decision-making across Marketing, Sales, Customer Success, and RevOps.
• Partner with Engineering and Data teams to harden winning experiments into production-grade systems.

GTM Engineering and Systems Manager

Engineering Manager

• Help build a different type of engineering team and culture at Ashby.
• Focus on building your team, their skills to thrive with the ownership they’re given, and an environment that empowers them to do their best work consistently, with little distraction.
• Provide feedback on product and technical specs to help engineers identify where to cut scope or improve quality.
• Grow engineers to the point where they can take large, loosely defined projects, and deliver them with little intervention.
• Jump into systems and code to debug a customer issue, ship a small bug fix, or improve developer experience.
• Improve how we generate and simulate data in demo accounts to help keep up-to-date on our codebase while impacting the business.

Customer Success Manager

• As a member of our Customer Success team, you will help us continue to grow our High Touch Mid-Market Customer Success function.
• In this role, you'll implement, train, and support the adoption of Ashby with customers across the region.
• You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

Mid-Market Customer Success Manager

Technical Recruiter

• Ashby is seeking a Technical Recruiter with a proven track record of discovering and hiring amazing technical talent.
• You’ll need to know how to adjust your approach and manage your time to be successful across different recruiting scopes.
• Coaching first-time hiring managers on how to build an exceptional recruitment process from the ground up.
• Deep market mapping and analysis to predict where the next wave of top talent is currently being cultivated.
• Partnering directly with the VP/ founder level, where you need to extract key information in a limited amount of time.
• Balancing periods of managing multiple roles in different domains with times where you are deep-diving into a single position.

Technical Recruiter, Americas

Content Marketing Manager

• Own Ashby’s content library as a system.
• Lead our approach to content optimization, AEO, and technical SEO.
• Build and run a continuous content refresh engine.
• Create an evergreen GTM engine for our content.
• Own and evolve underutilized distribution surfaces (e.g., YouTube).
• Partner on Ashby Academy and knowledge-based experiences.
• Develop new, scalable content systems (e.g., expert database, programmatic content).

Lead, Content Library

Customer Support

• In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.
• You’ll also spend time on projects that make the work we do better. Past projects our team has taken on include:
• - Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
• - Developing workflow automation allowing for better team cohesion and efficacy.

Product Support Specialist

• Lead and develop a team of Support Engineers focused on technical depth, problem-solving, and customer impact.
• Foster a culture of ownership, urgency, and high standards where problems are driven to resolution quickly and thoughtfully.
• Mentor team members on technical skills including log analysis, database querying, systems architecture, and integration troubleshooting.
• Foster a collaborative environment where knowledge-sharing and experimentation are encouraged.
• Help define the career path and responsibilities of Support Engineers at Ashby.
• Recruit and grow talent with strong technical foundations in reading and understanding code, collaborating on bug reproduction, and working effectively with Engineering teams.
• Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance.
• Set standards for how the team escalates to Engineering, triages bugs, identifies patterns, and partners on long-term solutions.
• Create internal tools and workflows that help the team operate with efficiency and consistency.
• Balance operational needs with hands-on technical work, staying close by jumping into issues, exploring logs, or conducting hands-on testing when needed to support the team.
• Continuously evaluate where time is being spent and ruthlessly prioritize work that drives the most impact for customers and the business.
• Collaborate closely with Engineering to shape how technical escalations are managed and how customer insights are tracked and actioned.
• Work with Product to provide feedback loops from Support to improve usability and prevent repeat issues.

Support Engineering Manager – Americas

Implementation Specialist

• As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value.
• Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Strategic Implementation Specialist

Manager

• Manage annual customer renewals, month-to-month customer subscriptions, and contract questions.
• Collaborate closely with internal teams across Ashby’s largest customer segment.
• Secure early customer loyalty and guide non-recruiting personas through the renewal process.
• Provide hands-on assistance to customers and attention to detail on a high volume of accounts.

Renewal Manager, SMB – Americas

Sales

• Be accountable for the segment's revenue results. Understand the segment's primary revenue drivers, focus your team's energy on high-impact activities, and partner with Marketing on pipeline-generating initiatives.
• Provide consistent coaching to enable all sales reps to achieve their full potential. Identify themes for improvement at the individual and team levels. Help reps grow in their sales career.
• Make high-quality hires in lock step with market demand. In general, we believe that smaller, high-caliber teams can achieve remarkable results.
• Report to our Head of Sales, Americas and have a significant impact in defining our go-to-market strategy.

Sales Manager, Mid-Market

Product Designer

• Be part designer, part product manager, part consultant, and part design system manager.
• Help to rethink how modern software is designed.
• Consult for engineers needing help with layout and design.
• Dig into problems by consulting with GTM, talking to customers, and asking for data requests.
• Use Figma to create visual artifacts for stakeholder alignment.
• Write specification documents detailing design proposals.
• Take ownership of larger product features, considering Jobs-To-Be-Done, navigation, and interaction design.
• Consolidate and refine our design system to be functional and best-in-class.

Senior Product Designer

• Help us continue to grow our Mid-Market Customer Success function.
• Onboard, train, and support the adoption of Ashby with customers across the region.
• Partner closely with a talented group of seven CSMs on the Americas Mid-Market team to shape how we serve companies ranging from high-growth startups to public enterprises.
• Become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

• Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment.
• In this role, you'll guide Ashby's biggest customers - focusing on improved product adoption and increased customer health.
• You will shape how we serve customers ranging from high growth organizations to public companies.
• You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

Customer Success Manager, Strategic – Americas

Account Executive

• Seeking a German fluent Mid Market Account Executive to help win Mid-Market accounts (100-1k employees) by managing the full sales cycle from pipeline generation through to closed-won.
• Focus on new logo acquisition with an emphasis on your raw ability to excel in the specified areas and your appetite for continuous growth & improvement.
• Proactively identify and pursue new business opportunities, sourcing more than 50% of your own pipeline.
• Deliver quick demos to showcase how your solution meets unique needs and position specific & creative solutions that solve business problems.
• Skillfully guide prospects through the evaluation & buying process—engaging the right stakeholders to create consensus for a strategic technology decision.
• Manage a pipeline of a dozen or more active opportunities concurrently, taking pride in internal operations including real-time CRM updates.
• Willing to travel at least 25% of the time for customer engagements and events.

Mid Market Account Executive – DACH

• Guide customers through renewal processes, achieving success for both the customer and Ashby.
• Lead renewal cycles and manage contract inquiries for Ashby’s largest customers.
• Own complex negotiations and collaborate across various internal teams.
• Manage multi-threaded enterprise renewals involving procurement, legal reviews, and multiple products.
• Develop deep product fluency to position Ashby’s platform credibly at renewal time.
• Build and maintain trust with customers, proactively addressing concerns.

GTM Engineering and Systems Manager

Engineering Manager

Mid-Market Customer Success Manager

Technical Recruiter, Americas

Lead, Content Library

Product Support Specialist

Support Engineering Manager – Americas

Strategic Implementation Specialist

Renewal Manager, SMB – Americas

Sales Manager, Mid-Market

Senior Product Designer

Mid-Market Customer Success Manager

Customer Success Manager, Strategic – Americas

Mid Market Account Executive – DACH

Renewal Manager, Enterprise