Engagement Manager

Ashby

Engagement Manager at Ashby providing guidance for successful implementation of enterprise solutions. Focusing on pre-sales and post-sales alignment to enhance customer experience.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $155,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a trusted advisor to help prospective customers understand *how* to successfully implement Ashby
Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencing
Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches
Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership.
Refine how and when services are introduced and scoped within the sales cycle
Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services

Requirements

What you’ll need

5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
Strong ability to diagnose business processes and translate them into scalable technical solutions
Experience with complex, multi-stakeholder deals with meaningful implementation components
Comfort navigating collaboration with both pre-sales and post-sales teams
Excellent communication skills, with the ability to influence executives and align cross-functional teams
Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

Benefits

Comp & perks

You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
You get to sell a product that our prospects & customers are truly excited about.
Competitive compensation is offered.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US.* We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise SaaSSolutions ConsultingProfessional ServicesManagement Consultingbusiness process diagnosisimplementation strategyStatement of Work (SOW)sales cyclescalable technical solutions

Soft Skills

communication skillsinfluencecross-functional alignmentjudgmentcustomer needs balancingbusiness outcomes balancingoperational feasibilitycollaborationnegotiation