Customer Education Program Manager

Ashby

Customer Education Program Manager at Ashby, focusing on user education and training resources. Leading the development of content and collaborative educational efforts across the organization.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating and managing customer education materials, including courses and playbooks, while collaborating cross-functionally to identify and deliver high-value learning assets. Strong writing and project management skills are essential for translating complex workflows into effective educational content.

Highest-signal resume keywords

Customer Education ManagementContent DevelopmentProject ManagementCross-Functional CollaborationStrong Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content CreationVoiceover RecordingEducational DesignWorkflow TranslationLearning Asset Development

Soft Skills

Good JudgmentMulti-Project ManagementCollaboration with Subject Matter Experts

Industry Keywords

Customer EducationLearning AssetsHigh-Value Education OpportunitiesAcademy ContentAshby Workflows

About the role

Key responsibilities & impact

Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets.
Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it.
Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today.
Translate complex Ashby workflows into clear, practical, outcome-oriented education.
Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time.
Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences.
Help us explore adjacent formats when useful.

Requirements

What you’ll need

You already know Ashby well.
You can juggle multiple projects.
You’re a strong writer.
You can record voiceovers.
You own work end-to-end.
You work well with subject matter experts.
You have good judgment about scope.

Benefits

Comp & perks

You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
You get to work with a product that our customers are genuinely excited about.
10-year exercise window for stock options.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US.
$100/month education budget with larger development opportunities supported through manager approval.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record).
Generous equipment, software, and office furniture budget.