Applied Materials

Business Operations

• Support customer demand planning and delivery management activities for assigned customer accounts
• Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments
• Monitor customer demand changes, forecast updates, and operational impacts
• Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners
• Assist in evaluating business impacts and implementing approved mitigation plans
• Support execution of customer agreements, enhanced terms, and entitlement-related activities
• Work collaboratively with cross-functional teams to support achievement of customer and business objectives
• Gather, analyze, and maintain customer and operational data to support decision-making

Customer Business Operations Specialist III

Implementation Specialist

• Manages professional Customer Engineers in TSMC global account, Germany
• Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges
• Provides technical guidance to employees, colleagues and/or customers
• Develops and maintains customer relationship with all relevant individuals in his/her district
• Responsible for salary planning, career planning, corrective actions where necessary

Site Manager, Customer Engineer – ESMC Long-Term Assignment

• Manages professional Customer Engineers in TSMC global account in Dresden, Germany
• Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges
• Provides technical guidance to employees, colleagues and/or customers
• Directs and is responsible for ESMC Germany business issues across account site including customer satisfaction, P&L, budget management
• Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems
• Is the primary interface to the site account on all operational and service commitments
• Owns the overall site responsibility for customer satisfaction
• Interfaces with internal and external customers on business and operational issues involving the company's service commitments
• Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements
• Is responsible for individual and employee development and employee satisfaction
• Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction
• Defines performance metrics and reports on the site's progress against business unit and account specific goals

Site Director, Customer Engineer – ESMC

Field Engineer

• Manages professional Customer Engineers in TSMC global account
• Adapts business unit plans to address operational challenges
• Provides technical guidance to employees, colleagues and customers
• Develops and maintains customer relationships through regular visits

Service Manager, Customer Engineer

• 고객 장비의 설치, 유지 보수 및 업그레이드를 위한 고객과의 직접적인 연락 역할 수행
• 디지털 애널리틱스를 사용한 문제의 진단 및 평가
• 전기, 진공, 기계, 플라즈마, 유압 및 가스 시스템에 대한 예방 및 수정 유지 보수 수행
• 고객과 직접 조정 및 소통하여 원활한 운영 및 뛰어난 서비스 보장

Customer Engineer – 신입

• Serve as the direct liaison with customers
• Install, maintain, and upgrade equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess and address technical issues
• Perform preventative and corrective maintenance on various systems
• Coordinate and communicate directly with customers

Customer Engineer

• Install, configure, and support Applied Materials equipment at customer sites.
• Learn to troubleshoot and resolve mechanical, electrical, and system-related issues with experienced engineers' support.
• Perform preventive and corrective maintenance on advanced semiconductor manufacturing equipment.
• Work alongside senior engineers during equipment installations, upgrades, and customer projects.
• Build strong relationships with customers by providing professional technical support and service.
• Document service activities and communicate project updates to customers and internal teams.
• Follow all safety, quality, and environmental procedures.
• Continuously develop technical knowledge through hands-on experience, training programs, and mentorship.

Applied Early Career - Installation Team Field Service Engineer

Mechanical Engineer

• Process and resolve mechanical problems
• Design and implement custom mechanical tooling
• Oversee manufacturing and installation processes
• Coordinate procurement and assembly of mechanical components

Mechanical Engineer 3

• Interpret system level customer and functional requirements to define, design, & develop cost effective hardware solutions
• Lead, develop, and execute moderately complex design projects
• Interface with multiple design and manufacturing engineering disciplines
• Research and development of new technologies
• Work with Design Team, Marketing, & Legal to ensure proposed solutions meet market requirements
• Lead small design teams to design and develop automation hardware solutions
• Own and execute the detailed design of vacuum system components, modules, & systems
• Problem identification and troubleshooting of complex engineering problems
• Support System Integration & Manufacturing during assembly and testing
• Work with vendors to develop new competitive products
• Provide remote and onsite support to field support personnel

Business Analyst

• Support the configuration, maintenance, and enhancements of Workday Core HCM
• Serve as the Workday Core HCM subject matter expert
• Lead design, configuration, and testing of compensation processes
• Ensure HR processes are thoughtfully designed, fully documented, and consistently executed
• Collaborate across different teams to find solutions
• Evaluate out of the box functionality against business requirements
• Partner with HR SMEs and HRIT team members to build and document workflows
• Rollout new technology functionality to support new initiatives
• Responsible for testing and analysis of new Workday features

Workday Business Analyst

Account Manager

• aligns and implements commodity strategies
• manages the maintenance of agreements with suppliers
• engages with the PLC process to ensure alignment with commodity strategies
• supports resolution of systemic supply chain issues

Supplier Account Manager

Engineer

• designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies
• collecting and analyzing data
• performing hardware characterization
• troubleshooting engineering issues
• measuring film properties
• generating technical documentation
• engaging with customers to resolve concerns
• collaborating with vendors and suppliers
• experimenting and learning in semiconductor and display industries

Bonding Technology Development Engineer

Procurement

• Define and maintain a multi-year global category strategy
• Develop and continuously refresh a category roadmap
• Own supplier portfolio design and segmentation
• Execute Strategic Supplier Relationship Management (SRM)
• Serve as a trusted advisor to business unit leadership
• Lead and facilitate category councils and governance forums
• Define and manage the category value pipeline
• Integrate supplier risk management into category strategies
• Translate category strategy into sourcing wave plans
• Execute sourcing and category management activities

Category Manager – Marketing, Meetings & Events

• Act as the key interface between Applied Materials and customers
• Install, maintain, and troubleshoot complex semiconductor systems
• Ensure optimal equipment performance and customer satisfaction
• Perform installation, preventive maintenance, and troubleshooting of semiconductor equipment
• Diagnose technical issues using analytical tools and standard diagnostic techniques
• Respond to equipment issues and support escalation processes with cross-functional teams
• Follow standard procedures, safety guidelines, and engineering best practices
• Communicate and coordinate effectively with customers and internal stakeholders

Customer Engineer – Taichung, Linkou

Support Engineer

• Develop new procedures and Best Known Methods (BKMs) to service new products
• Contribute to the FMECA process
• Participate in or own first chamber Build & Test in Apps lab
• Solve issues, or work with Engineering to address issues identified
• Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process
• Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Customer Business Operations Specialist III

Site Manager, Customer Engineer – ESMC Long-Term Assignment

Site Director, Customer Engineer – ESMC

Service Manager, Customer Engineer

Customer Engineer – 신입

Customer Engineer

Applied Early Career - Installation Team Field Service Engineer

Mechanical Engineer 3

Mechanical Engineer 3

Workday Business Analyst

Supplier Account Manager

Bonding Technology Development Engineer

Category Manager – Marketing, Meetings & Events

Customer Engineer – Taichung, Linkou

Global Product Support Engineer III