Global Product Support Engineer III

Applied Materials

Global Product Support Engineer III developing procedures and troubleshooting for new semiconductor technologies. Supporting manufacturing and engineering teams in a leading global materials engineering company.

Posted 6/17/2026full-timeAustin • California, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $108,000 - $148,500 per yearWebsite

About the role

Key responsibilities & impact

Develop new procedures and Best Known Methods (BKMs) to service new products
Contribute to the FMECA process
Participate in or own first chamber Build & Test in Apps lab
Solve issues, or work with Engineering to address issues identified
Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
Participate in or own CAPA process
Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class
Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements

What you’ll need

Develop new procedures and Best Known Methods (BKMs) to service new products
Contribute to the FMECA process
Participate in or own first chamber Build & Test in Apps lab
Solve issues, or work with Engineering to address issues identified
Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
Participate in or own CAPA process
Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class
Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Benefits

Comp & perks

supportive work culture that encourages you to learn, develop, and grow your career
programs and support that encourage personal and professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

FMECAFailure AnalysisBest Known MethodsTechnical Product ManualsCustomer Engineering NoticesInternal Service Bulletinstroubleshootingprocess qualificationtraining developmentCAPA

Soft Skills

problem solvingcollaborationcommunicationtrainingfacilitation