Site Director, Customer Engineer – ESMC

Applied Materials

Site Director managing Customer Engineering group in Dresden for TSMC global account. Leading business strategy and managing multiple field service groups with career growth opportunities.

Posted 7/9/2026full-timeDresden • 🇩🇪 GermanyLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing customer service operations within the semiconductor industry, with a strong focus on customer satisfaction, employee development, and compliance with global standards. Proficient in leading teams and addressing high-value customer needs through effective problem-solving and strategic planning.

Highest-signal resume keywords

15+ Years Experience In SemiconductorsPeople Management ExperienceSite Director/Senior Manager ExperienceBilingual Communication In English And ChineseUnderstanding Of Global Standards Of Business Conduct

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Technical GuidanceEmployee DevelopmentCustomer Satisfaction Management

Industry Keywords

Customer Engineers ManagementP&L ManagementBudget ManagementOperational ChallengesService CommitmentsHigh Value ProblemsAfter Service Business AcumenMultiple Sites ManagementTSMC ExperienceWorkforce Skills Management

About the role

Key responsibilities & impact

Manages professional Customer Engineers in TSMC global account in Dresden, Germany
Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges
Provides technical guidance to employees, colleagues and/or customers
Directs and is responsible for ESMC Germany business issues across account site including customer satisfaction, P&L, budget management
Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems
Is the primary interface to the site account on all operational and service commitments
Owns the overall site responsibility for customer satisfaction
Interfaces with internal and external customers on business and operational issues involving the company's service commitments
Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements
Is responsible for individual and employee development and employee satisfaction
Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction
Defines performance metrics and reports on the site's progress against business unit and account specific goals

Requirements

What you’ll need

15 years above of working experience in Semiconductors Field Team
Equipment supplier (vendor site) with experience in managing multiple sites with after service business acumen is preferred
At least 7 years above people management experience
>2yr site director/senior manager is preferred or need to have experience in leading multiple layers organization
1 year above experience in working with TSMC is preferred
Must have both English and Chinese communication skill
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times

Benefits

Comp & perks

supportive work culture that encourages you to learn, develop, and grow your career
health and wellbeing programs and support for you at work, at home, or wherever you may go