Appello UK

Administration

• Support customers, field teams, and partners while making sure every detail — big or small — is looked after with care.
• Input contract details into our MIS (Business Central).
• Support field-based Contracts Managers with customer liaison.
• Create, release, and send purchase orders.
• Maintain organised electronic filing systems.
• Progress outstanding orders and schedule deliveries.
• Manage subcontractor paperwork in line with ISO standards.
• Liaise with departments across the business to maintain strong information flow.
• Record returns, process warranty claims, and manage replacements.

SmartTEC Administrator

Learning and Development

• Deliver impactful technical training that supports system onboarding, strengthens digital confidence, and keeps learning fresh and effective
• Collaborate closely with the Technical L&D Partner and operational teams
• Identify skills gaps and turn them into clear, engaging development pathways
• Organize and manage training content to keep it current and accessible
• Collaborate cross‑functionally to support system rollouts and transformation initiatives through effective training

Learning & Development – Technical Trainer

• Working collaboratively with other Learning Coordinators to ensure consistency, best practice and shared capability across the Group.
• Supporting the delivery of a structured, engaging and effective onboarding journey for new starters.
• Observing live calls as part of agreed plans to identify training needs and support performance improvement.
• Mentoring new starters to support their transition, maintaining up-to-date knowledge of call handling procedures and periodically handling live calls where required.
• Supporting training identified through Training Needs Analysis (TNA), including leadership and externally delivered training.
• Contributing to the implementation, maintenance and continuous improvement of the Learning Management System (LMS).
• Ensuring learning content is current, relevant, embedded in the business and aligned to organisational needs.
• Working with L&D Leads and business leaders to prioritise learning activity and deliver against agreed plans.
• Supporting the design and delivery of development programmes, including leadership development initiatives.
• Using LMS data to provide insights, track engagement and support evidence-based learning decisions.
• Promoting a “One Team” approach by building knowledge across Group functions and sharing best practice.

L&D Trainer, Telecare Trained

Brand Manager

• As our Brand Manager at Careline365, you’ll play a key role in shaping how our customers see, feel and experience our brand.
• You’ll lead the delivery of our brand plan and growth priorities.
• Ensure every touchpoint—from campaigns to content—reflects a consistent, high‑quality brand experience.
• Collaborate with teams across the business to translate brand strategy into clear plans and priorities.
• Oversee content across all channels, maintain brand consistency, and influence the full customer journey.
• Use customer insight, performance data to optimise experiences and strengthen both brand perception and commercial performance.
• Line manage the Assistant Brand Manager and collaborate with key teams including eCRM, Customer Care, Sales, E-commerce, Development and Performance.

Account Executive

• Drive growth in the housing and social care sector by bringing Appello’s digital solutions to new customers — and expanding success with the ones we already serve
• Champion Appello’s digital solutions across the UK housing and social care sectors
• Build strong pipelines, manage key relationships, and ensure Appello continues to deliver industry-leading value
• Promote Appello Digital Solutions
• Understand the challenges faced across UK housing and social care
• Present tailored Appello digital solutions via meetings (F2F/Teams), calls, email, or social media
• Attend industry events and conferences to build insight and connections
• Log and manage all opportunities through the CRM system
• Build and maintain a strong sales pipeline to achieve department and role targets
• Hit financial and order-intake goals while protecting margin
• Keep CRM records accurate and up to date
• Create Account Development Plans for major prospects
• Engage stakeholders effectively across the sales cycle
• Promote suitable solutions using multiple communication channels
• Resolve client queries promptly and professionally
• Drive revenue and profit growth within existing accounts
• Maintain financial targets for retained business
• Keep CRM documentation current
• Develop Account Development Plans for key clients
• Manage stakeholders to ensure long-term relationship success

Sales Executive

Manager

• Keep customer‑facing services fast, resilient, and always observable.
• Define and embed best practice across performance, resilience, and observability.
• Ensure monitoring, alerting, and performance considerations are built into services from day one.
• Lead capacity and resilience management aligned to ITIL.
• Drive better reliability, faster issue detection, and improved customer experience.
• Oversee capacity and performance management across business‑critical services and platforms.
• Ensure resilience and availability are designed in—not bolted on.
• Support service continuity and recovery planning.

Service Performance and Resilience Manager

Operations

• Diagnosing and resolving advanced, high‑impact incidents across software and services
• Acting as the technical escalation point for Tier 1 & Tier 2 support
• Leading the Third Line Technician tier as a subject matter expert
• Identifying risks early and preventing issues before they impact the business
• Supporting new technology deployments and infrastructure improvements
• Playing a key role in always‑on (24/7) service delivery
• Troubleshoot complex application, code‑as‑a‑service, and systems issues
• Perform root cause analysis and eliminate recurring problems
• Debug front‑end code, investigate stack issues, and collaborate with tech teams
• Support Windows & Linux server estates
• Monitor and resolve faults across AWS and Azure
• Apply firmware updates over‑the‑air to remote devices
• Use tools and scripting such as AWS Lambda, Bash, and API management platforms
• Work within ITIL frameworks and controls
• Participate in 3rd line out‑of‑hours support aligned to business processes

Systems Engineer, Operations

Designer

• Lead the creation of Service Design Packages
• Own service configuration integrity
• Ensure everything from SLAs to CMDB records is accurate and audit‑ready
• Work closely with engineering, quality, programmes, and service teams
• Turn complex change into smooth, reliable services
• Spot gaps in configuration data
• Keep records aligned with internal processes and external audits
• Champion improvement initiatives and drive a culture of continual service excellence

Service Design and Configuration Manager

• Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.
• Own the end‑to‑end product lifecycle , from technical specifications and feasibility through to delivery, support, and continuous improvement.
• Define clear technical and UI/UX requirements , managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
• Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.
• Drive improvements to existing products and services , supporting maintenance, enhancements, scalability, and excellent customer experience.

Technical Products and Services Development Manager

Engineer

• Design & deliver UAT protocols that comprehensively validate functional and operational requirements
• Execute rigorous UAT across new and enhanced systems to ensure releases meet agreed stakeholder expectations
• Capture and validate requirement changes , maintaining clear traceability from change request to test outcome
• Create and maintain detailed documentation , including test results, defect logs, and formal sign‑off reports
• Manage testing timelines , proactively flagging risks, blockers, or delivery concerns
• Collaborate cross‑functionally with development, product, and business teams to support smooth go‑live transitions
• Identify, log, and track defects , working closely with developers to reproduce issues and verify fixes
• Continuously improve UAT processes , tools, and best practices across the engineering function

UAT Engineer

Network Engineer

• Design, deploy, and maintain Appello’s network infrastructure
• Provide 4th line support for complex network issues
• Enable mission‑critical digital communications
• Safeguard network security by implementing controls
• Ensure compliance with UK GDPR and TSA standards
• Deliver clear technical guidance on network connectivity
• Monitor and optimise network performance
• Manage third‑party providers

• Deliver impactful technical training supporting system onboarding and strengthening digital confidence
• Partner with Technical L&D Partner and operational teams to deliver practical training
• Identify skills gaps and design engaging development pathways
• Adapt training style to suit different learners
• Keep learning content current and accessible using LMS

Technical Trainer, Learning & Development

Chief Marketing Officer

• Power digital campaigns that build our brand, fuel growth, and connect us with the housing and care sectors that matter most
• Running high‑impact digital campaigns across LinkedIn, paid ads and email
• Creating and scheduling engaging social content that builds Appello’s brand and voice
• Managing and optimising LinkedIn Ads to drive quality B2B leads
• Building smart email journeys and automation in HubSpot to nurture, upsell and cross‑sell
• Tracking performance and turning data into actionable insight
• Keeping HubSpot, website content and landing pages clean, compliant and conversion‑focused

Marketing Executive

• Handle inbound and outbound customer enquiries across phone, email, and digital channels
• Generate and convert sales leads through proactive outreach
• Build strong customer relationships to encourage repeat business and loyalty
• Clearly explain benefits of upgraded devices and services
• Maintain up-to-date knowledge of products and services

Customer Sales Representative

People Operations

• Be the friendly first point of contact for Talent enquiries
• Craft standout job ads and coordinate interviews
• Keep our ATS in top shape
• Streamline processes and boost collaboration
• Help deliver a standout experience for every colleague and candidate