Technical Trainer – Telecommunications

Appello UK

Technical Trainer delivering training in telecommunications for Appello. Join the UK's most trusted and innovative careline service supporting vulnerable people in their technology usage.

Posted 5/31/2026full-timeNew Milton • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 - £29,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Deliver practical, impactful technical training while feeding back insights to continuously improve learning across the organization
Identify skills gaps and turn them into clear, engaging development pathways
Bring energy and clarity to training sessions—whether in person, virtual, or digital
Keep learning content current and accessible
Explore innovative tools (including AI) to enhance the learning experience
Share expertise with stakeholders, support digital adoption, and help shape training strategies that drive real behaviour change
Support system rollouts and transformation initiatives through clear, engaging training

Requirements

What you’ll need

Hands-on experience supporting onboarding and upskilling for digital systems
Ability to create clear, user-friendly technical documentation
Experience delivering or developing technical training, particularly in technology-enabled, telecare, or healthcare environments
Practical working knowledge across at least three core technical areas, such as networking, telecommunications, connectivity, telecare protocols, SIP, ITSM tools, or secure VPN technologies
Comfortable troubleshooting, explaining technical concepts clearly, and understanding how systems interact in real-world environments
Engaging communicator and confident facilitator with a strong customer-centric mindset
Highly organised and detail-focused, balancing accuracy with approachability
Understanding how adults learn and enjoy designing training that’s engaging, inclusive, and effective
Familiarity with LMS platforms and digital learning tools is desirable
Self-motivated, resourceful, and proactive

Benefits

Comp & perks

161 hours holidays pa plus bank holidays
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical trainingtechnical documentationnetworkingtelecommunicationsconnectivitytelecare protocolsSIPITSM toolssecure VPN technologies

Soft Skills

engaging communicatorconfident facilitatorcustomer-centric mindsethighly organiseddetail-focusedapproachabilityunderstanding of adult learningdesigning engaging trainingproactive