Products and Services Manager

Appello UK

Product and Services Manager focusing on seamless launches and enhancements for Appello’s consumer careline services. Collaborating cross-functionally to ensure product success and support.

Posted 7/4/2026full-timeNorwich • 🇬🇧 United KingdomMid-LevelSenior💰 £50,000 - £65,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.
Own the end‑to‑end product lifecycle, from technical specifications and feasibility through to delivery, support, and continuous improvement.
Define clear technical and UI/UX requirements, managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.
Drive improvements to existing products and services, supporting maintenance, enhancements, scalability, and excellent customer experience.

Requirements

What you’ll need

Proven experience (5+ years) in technical product management, technical writing, or project management, ideally focused on consumer products and services.
Strong cross‑functional experience, working collaboratively with teams such as Development, Supply Chain, Finance, Marketing, Installation, and Customer Support.
Good understanding of UI/UX principles and how they influence effective product design and user experience.
Hands‑on post‑launch product management experience, including updates, maintenance, improvements, and returns.
Bachelor’s degree in Engineering, Product Management, Computer Science, or a related technical discipline.
Excellent technical writing skills, with experience producing clear, detailed technical specifications and product requirements.
End‑to‑end product lifecycle experience, including feasibility assessments, planning, delivery, and ongoing support.
Familiarity with Agile and/or DevOps ways of working, and tools such as Jira, Confluence, or similar platforms.
Customer‑centric mindset, with the ability to design scalable, supportable products that meet long‑term customer and business needs.
Strong analytical and problem‑solving skills, able to identify risks early and implement practical solutions.

Benefits

Comp & perks

175 hours holiday plus bank holidays
Private Medical Insurance - Individual cover
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product Lifecycle ManagementTechnical SpecificationsFeasibility AssessmentsProduct RequirementsPost-Launch ManagementAnalytical SkillsProblem-Solving Skills

Soft Skills

Customer-Centric MindsetCollaborationCommunication