Business Systems Analyst

Appello UK

Business Analyst in data and analytics for Appello, the UK's trusted careline service. Collaborate across teams to turn complex operations into actionable requirements.

Posted 5/22/2026full-timeNew Milton • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 - £50,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Work across all areas of the business to uncover processes, map data flows, and define reporting needs.
Capture requirements for new data products, CMDB structures, KPIs, and reporting logic.
Produce clear and structured documentation, user stories, acceptance criteria, process maps, and data definitions.
Document data flows, source systems, and operational processes to support accurate modelling and reporting.
Maintain organised documentation that is accessible and reusable for the wider Data & Analytics team.
Collaborate with SMEs to define and validate KPIs, business terms, and calculation logic.
Assist in maintaining a consistent business glossary and data dictionary.
Support source-to-target mapping and identification of inconsistencies or data-quality issues.
Investigate data anomalies with analysts/engineers to understand root causes.
Contribute to process improvements that enhance accuracy and consistency.
Analyse and document existing workflows to identify inefficiencies or gaps.
Work with analysts and engineers to ensure requirements are understood and feasible.
Assist stakeholders in understanding new reports, KPIs, and data structures.

Requirements

What you’ll need

3+ years as a Business Analyst within data, analytics, digital, or technical teams.
Proven ability to capture requirements and translate them into clear, structured documentation.
Skilled in mapping business processes and documenting data flows or source system logic.
Exposure to reporting, KPIs, and operational metrics.
Experience working across multiple business functions and managing diverse stakeholder needs.
Familiarity with BI tools (Tableau, Power BI) for validation and basic data exploration.
Knowledge of CMDBs, asset inventories, or operational data structures.
Experience in data governance, glossary management, or data-quality frameworks.
Bachelor’s degree in Business Analysis, Information Systems, Data/Computer Science, or related field.
Training or experience in Agile methodologies.
Bonus: BCS BA Diploma, IIBA CCBA/CBAP, Microsoft DP-900 or PL-300 certifications.

Benefits

Comp & perks

175 hours holiday pa.
Private Medical Insurance - Individual Cover
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisrequirements gatheringprocess mappingdata flow documentationKPI definitionreporting logicdata governancedata quality frameworksAgile methodologiesbusiness process improvement

Soft Skills

collaborationcommunicationstakeholder managementproblem-solvingattention to detailorganizational skillsanalytical thinkingdocumentation skillscritical thinkingadaptability

Certifications

BCS BA DiplomaIIBA CCBAIIBA CBAPMicrosoft DP-900Microsoft PL-300