Customer Sales Representative

Appello UK

Customer Sales Representative at Careline365 engaging with customers for telecare solutions. Handling inquiries and promoting product upgrades to enhance safety and quality of life.

Posted 5/19/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £24,980 - £33,380 per yearWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care.
Generate and convert sales leads through proactive outreach and effective engagement.
Provide accurate product information and tailored recommendations.
Build strong customer relationships to encourage repeat business and loyalty.
Identify and promote upgrade opportunities that enhance safety, independence, and quality of life.
Clearly explain the benefits of upgraded devices and services.
Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
Spot upselling and cross-selling opportunities in every interaction.
Prepare accurate quotations, process orders, and ensure timely follow-up.
Maintain up-to-date knowledge of products, services, and market trends.
Record all sales activity and customer interactions in our CRM.
Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.
Contribute to continuous improvement by sharing feedback on customer needs and market opportunities.

Requirements

What you’ll need

Natural relationship builder with a flair for sales and a heart for service.
Thrive on engaging with customers, understanding their needs, and guiding them to the right solutions.
Confident handling both inbound and outbound enquiries.
Tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office.
Clear communicator, listener, and always aiming for win-win outcomes.
Self-driven and resourceful with readiness to exceed targets and raise the bar for quality and productivity.
Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products.

Benefits

Comp & perks

233 hours holiday rising to 248 hours with length of service.
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products.
Pension Scheme, up to 3% Company matched.
Free on-site parking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales lead generationupsellingcross-sellingquotation preparationorder processingcustomer interaction recording

Soft Skills

relationship buildingcustomer engagementclear communicationactive listeningself-drivenresourcefulnessdetail-orientedorganisational skills