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Telesales Advisor
Appello UKSales Advisor at Careline365, engaging with customers and driving sales in hybrid role. Handle enquiries and promote telecare solutions while building strong customer relationships in Norwich.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales acumen and relationship-building skills, effectively engaging with customers through various channels to drive sales and enhance customer loyalty. Proficient in CRM systems and Microsoft Office, with a focus on achieving and exceeding sales targets and KPIs.
Highest-signal resume keywords
Sales Lead GenerationCustomer Relationship ManagementInbound And Outbound EnquiriesCRM System ProficiencyMicrosoft Office Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementLead ConversionProduct KnowledgeSales Activity Recording
Soft Skills
Relationship BuildingCustomer Service OrientationSelf-DrivenResourcefulness
Tools & Technologies
CRM SystemsMicrosoft OfficeThird-Party Payment PlatformsC365 Products
Industry Keywords
Customer EnquiriesSales KPIsRevenue ObjectivesProactive Outreach
About the role
Key responsibilities & impact- Handle inbound and outbound customer enquiries across phone, email, and digital channels
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Build strong customer relationships to encourage repeat business and loyalty
- Identify and promote upgrade opportunities
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
- Record all sales activity and customer interactions in our CRM
- Collaborate with colleagues across operations, marketing, and customer service
Requirements
What you’ll need- Passionate about making a real difference in people’s lives
- Relationship builder with a flair for sales and a heart for service
- Confident handling both inbound and outbound enquiries
- Experience using CRM systems and Microsoft Office
- Self-driven and resourceful, ready to exceed targets
- Bonus points if you’ve worked with third-party payment platforms or are familiar with C365 products
Benefits
Comp & perks- 174 hours annual holiday entitlement rising with length of service
- Discounts on groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with accessible app
- Family and friends’ discounts on services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking